Forest View

45 Upper Walthamstow Road, Walthamstow, London E17 3QG
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9.0 18 Reviews
  • Forest View, London
Forest View Care Home offers residential care and dementia care in a welcoming and friendly care home.

Situated near Epping Forest and Wanstead, the care home has skilled, trained staff who ensure residents' dignity is maintained.

Staff aim to create a home for residents where they feel welcome, safe and truly cared for.

Each resident has a personalised care and support plan bespoke to them, with their wishes, best interests and those of their family at its core.

Under the guidance of an experienced manager and the friendly care team, 24-hour personal and social care is given to give comfort to residents in a relaxed environment.

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Care Provided by Forest View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Day Care

Good to Know

  • Owner
  • Forest View Care Ltd
  • Person in charge
  • Oksana Shakhunova (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Forest View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact Forest View to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Off Street Parking


Forest View Reviews (18)

9.0

Forest View has a Review Score of 9.0 (9.005) out of 10, based on 7 reviews in the last 2 years. Over all time Forest View has 18 reviews.

Overall Experience

  • 16
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Review from J H (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent a few years at Forest View before passing at the Home in November 2024. We felt blessed to have found this home. The staff are lovely, very patient, kind and caring. The home is small so it receives the best hands-on management. The chef cooks lovely meals, mum was on pureed food and these
were made with care. Mum's room was always clean and the same applies to the rest of the home. I witnessed (and participated!) in some activities, these were fun and fully inclusive. I would thoroughly recommend Forest View.

Reply from Robert Heath, Director at Forest View

Thank you very much for taking the time to leave us a review. We really appreciate it.


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Review from Anita A (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 87 mum had been at Forest View Care Home since December 2019, she had a few admissions to hospital whilst she was at the home but sadly she passed away September 2024. Forest view was a lovely family run care home and the staff were also caring and lovely. In the time my mum was there it was like
being part of a family. If I did have any issues with the care of my mum they would deal with the issue and listen to my concerns. I couldn't have asked for a better home for my mum to spend her final years. The activities provided for the residents was always first class. In the time my mum was there the garden has been landscaped, and they have continued to add interior improvements to the home keeping the home clean and updated.

Reply from Robert Heath, Director at Forest View

Thanks so much for leaving us a lovely review.


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Review from Karen H (Daughter of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident at Forest View for almost two years. Before this, he spent around 9 months in another dementia care home. I visited many homes before setting my sites on this one, it felt different, brighter, warmer, homely rather than ‘homey’. We waited for a space, during this time the
support I received from the manager was above and beyond. My Dad is almost nonverbal now but he is clearly content in his surroundings, and with the people who care for him. The carers know their residents and the care is intuitive, respectful, and patient. I could not be happier with our choice for my Dad, it has been and continues to be an excellent fit for us all. We never dreamed that he’d go into a home but we were unable to cope with or understand the care he needed. My family has complete confidence in my Dad’s safety and well-being here. And we will be eternally grateful for the release of pressure and peace of mind Forest View has and continues to, provide. Thank you.

Reply from Robert Heath, Director at Forest View

Thanks so much for your review. It is really lovely to hear and I'll make sure all the carers see it!


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Review from S G (Daughter of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for a year before her care needs changed and she required nursing care. Forest View was a proper 'home', small, very friendly where we knew all the staff and they knew Mum. They never employ an agency and the care is second to none. I will always be so glad Mum was able to live
there when she did and only wish all care homes were like Forest View.

Reply from Robert Heath, Director at Forest View

Thank you so much for taking the time to submit a review. I’ll make sure the whole team sees it. Thanks so much.


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Review from J M (Power of Attorney of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our experience of our loved one's care at Forest View was unfortunately, not at all positive and they are now residing at a care home that is able to provide an appropriate standard of care. Our loved one's health deteriorated rapidly and in addition to local authority safeguarding being involved our
complaint about their care was also followed up by the LGSCO. Many of the carers employed by Forest View are committed and show kindness and compassion towards the residents and the chef cooks some nice meals, so we have respect for a lot of the staff and the work that they do. We are very happy now that our loved one is able to live where their health has improved and we can see what a good care home looks like; it is worth paying a little more to make sure your loved one is well cared for.

Reply from Robert Heath, Director at Forest View

We are very proud of the service we offer at Forest View and agree with you that our carers are incredibly kind and caring. It is disappointing that you and your friend’s positive experiences are not reflected more in your comments. For the majority of their 9 month stay at Forest View, we felt that you were both incredibly happy with the service and you personally reiterated this to me on a number of occasions. We are completely assured and satisfied that after our own investigation, the safeguarding we supported and the LGSO enquiry that you chose to raise, the overwhelming majority of your allegations (as determined by the 3rd parties involved) were unfounded an unsubstantiated. The decision to move a resident on from our home is only ever taken in the best interest of the resident and/or if it is felt that they require more nursing care, as in your friend’s case.
We are pleased to hear that your friend has settled in their new setting and we all wish him the best for the future.


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Review from M J (Son of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Forest View is a fairly small, family owned/run home, and this helps to give it a very cosy and personal feel. My mother enjoyed her time there, was well looked after, and was comfortable. Staff are friendly and often long-serving, which is reassuring when continuity is so helpful for most residents.
I was able to relax a bit, in the knowledge that my mum was safe, comfortable, happy and cared for.

Reply from Robert Heath, Director at Forest View

Thank you for your kind words and for taking the time to leave a review. We were delighted to have your mum stay at Forest View and so pleased that both she and you were happy here.


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Review from K M (Sister of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Forest View in July 2022, although it was initially a challenging transition for our family, she settled in much quicker and better than we had imagined. Evidence of the care she is receiving from both management and staff. I witness regularly the genuinely compassionate relationship
the manager has with her. My prior experience with the wonderful care and assistance a previous family member received during their time at Forest view is one of the reasons I chose this facility again.


We trust Forest View's expert and consistent care, they are easily contactable. I received regular updates, and being a small family-run business it offers a rich personable home-from-home experience with great facilities; location and ease of access to nearby public transport parks


Reply from Robert Heath, Director at Forest View

Thank you for taking the time out of your busy schedule to leave us a care review, it is much appreciated.


Kind regards


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Review from Tracey W (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial contact with the Manager, I just knew this was the place for mum. It all happened very quickly I wanted it to be if I am honest as Forest View was in a very pleasant residential area where I do my walks frequently and less than a 15-minute walk from my home. The next day the Manager
came to assess mum. Whatever vibes she was giving off my mum liked her I did too.


The staff genuinely care for their resident's wellbeing. Every resident is content and so is mum. Within three weeks my mother was a different person. She is so happy and at peace. It was the best decision and the best place for her. I have to pinch myself sometimes as I cannot believe that this care home ticks the boxes. The rooms are clean modern and comfortable. Again the staff are exceptional. A family-run business who are hands-on makes such a difference.


If later on in life I have to reside in a care home, this is where I would want to be with the same level of care and service.


Reply from Robert Heath, Director at Forest View

Thank you so much for taking the time to leave us a review at Forest View. We really appreciate your kind words and I will ensure that all the staff get to read your review. Many thanks


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Review from Steve A (Nephew of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The communication with staff and management at the care home was good
Would recommend the home to future residents
Provides good clean value for money
I am unable to provide additional information since apart from a few visits my contact with the care home was mainly by telephone and email.

Reply from Robert Heath, Director at Forest View

Dear Steve, thanks so much for taking the time to leave a review. It was a shame you were unable to make it down to visit us as often as you would have liked and could have seen a lot more of the activities going on within the home.


Am grateful for your review, best of luck for the future.
Robert


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Review from Suzanne B (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Forest View in mid-January 2022 and was instantly well supported by experienced carers to quickly settle. Despite mum having some significant health issues since moving in staff have remained reassuring, optimistic, patient and flexible in her care. Staff at the home have delivered a bespoke
personalised service to motivate, encourage and enable mum to remain as independent and content as she can be whilst ensuring she is safe.


Mum's room is clean and bright and overlooks the beautifully landscaped garden which is aesthetically pleasing, providing a fabulous outdoor visiting space. Dogs, grandchildren, family, friends and recently a new great-grandson have all been welcomed by friendly staff at Forest View. Having spoken with the home's owners and regularly with the home manager, it is clear to see how important their high level of care is and that they too want only the best for our elderly loved ones. Our family are truly impressed and hugely grateful mums home is now Forest View.


Reply from Robert Heath, Director at Forest View

Dear Suzanne


Thank you very much indeed for taking the time to leave such a wonderful review of our staff and home.


We are delighted that your mum is doing well and look forward to all our residents enjoying our beautiful new courtyard this summer.


Thanks


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Review from Mark L (Son of Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good clean accommodation. Excellent food, very caring staff. Owners are 1st class, engaged, closely involved in the running, actively engaged in activities. Always looking for days to improve. Good at keeping family in touch. All in all, an excellent care home and very good value for money; could easily
up their rates.

Reply from Robert Heath, Director at Forest View

Thank you for such a lovely review. It was an absolute pleasure to care for your dad, what a talented gentleman he was.


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Review from Tracy D (Niece of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management is very involved with residents and family. Kept well informed of all details of my aunt's health and well being. When I had questions or observations, someone always spoke to me and to my comments on board. My aunt was well cared for with dignity, and most importantly, she felt at home and
safe. Her only minor complaint was sometimes she did not like food options, but they always cooked her something else, so no complaints there.

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Review from L H (Daughter of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would thoroughly recommend Forest View. My mother, a very quiet and independent lady, had been reluctant to leave her home of over 50 years but she spent her last five months very happily at Forest View. The owners and staff made my mother (and me) very welcome and showed great kindness and warmth
as well as detailed attention to the things that mattered to mum. She made friends over tea and homemade cakes, and has a room with a view of the garden as she loved the gardens and gardening.

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Review from T N (Son of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Forest View is a particularly warm and friendly environment where my mum was very happy. She really appreciated the kindness of the care staff who were so attentive and hard working. Mums room was lovely and always kept clean. She also really loved the good quality food and the many activities she was
invited to participate in. A really lovely care home which I would truly recommend.

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Review from A S (Son of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring. Always accomodating and helpful in caring for my father. I would definitely recommend.

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Review from C D (Niece of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and considerate of my aunt's needs. Room was lovely kept very clean and tidy. Overall very satisfied with care.

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Review from Kim F (Daughter of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been here since January 2018 and in that time we have come to know the staff and residents very well. All the staff are the most helpful, understanding people you could wish to meet and the current manager, who unfortunately is about to retire, is unbelievably caring and has struck up a
good relationship with my Dad. The home is warm, clean, tidy and well kept and when my Mum visits every other day, they treat her as if she is one of the residents. They are very easy going and will try to cater for any request you have. My Daughter and I even visit with our dogs once in a while and they have no problem with this. I would highly recommend this care home to anyone who asked my advice and wouldn't think twice about sending my Mum here too if ever the need arose.

Reply from Robert Heath, Director at Forest View

Thank you so much for your kind and generous review. We always try to provide the best possible care for our residents and are always searching for ways to improve and create a beautiful environment for our residents to live in. Thank you again. Robert


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Review from Joan B (Wife of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husband has had Alzheimer's Dementia for 3 years and has been in Forest View since January 2018. I had to give up caring for him at home after 2 very hard years and I couldn't have placed him in a better place. He is always well cared for and is happy being there. The owners/management organise various
activities for the residents for much-needed stimulation and I am often there to join in with this. At Christmas, the owners gave the staff time off and prepared the food and activities themselves. They invited me to stay for dinner and join in the festivities and it was a thoroughly enjoyable time. Nothing is too much trouble for the staff and the care manager, who unfortunately is soon to retire, is second to none with her care and understanding of the residents. I visit my husband every other day and the staff, as well as the owners, are very friendly and easy going and always willing to help with any request you have. I would highly recommend this home to anyone.

Reply from Robert Heath, Director at Forest View

We are very grateful for your kind words. Getting feedback like this is uplifting. Thank you.


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Current Review Score: 9.0 (9.005)

Overview of Review Score

The Review Score of 9.0 (9.005) out of 10 for Forest View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.405 for Forest View is calculated as follows: ( (59 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 84 Ratings = 4.405

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Forest View is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Forest View

What types of Care is Forest View registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Forest View provide?

Day Care is an additional type of care provided.

How many Rooms does Forest View have?

There are 26 Single Rooms.

What are the Facilities & Services at Forest View?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Forest View to the centre of London?

8.8 mile(s) as the crow flies, distance by road may be significantly further.