Freshfields

265 Corbets Tey Road, Upminster RM14 2BN
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8.9 44 Reviews
  • Freshfields, Upminster
Freshfields Residential Home is conveniently located in Upminster and is family owned. The majority of experienced staff, including the care manager, has worked for many years providing care with a difference to its residents.   

Freshfields mission is to provide a good standard of care and to respect the resident's dignity and privacy to see people as individuals.   Freshfields believe life in a care home should still be rewarding, enjoyable, sociable and interesting. Strong links with groups in the local community exist and are maintained.

The home is kept clean, well maintained and is suitably furnished. The home prides its self on home cooked traditional meals and greet all visitors with tea and cakes. The home’s chef caters for special diets.

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Care Provided by Freshfields

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Joanne Smart (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Last Refurbishment: 1987

Funding & Fees Guide for Freshfields

  • £595.00 to £800.00 per week depending on type of bedroom, its location and the resident's assessed level of care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Freshfields Reviews (44)

Total of 44, showing 1-20
8.9

Freshfields has a Review Score of 8.9 (8.869) out of 10, based on 4 reviews in the last 2 years. Over all time Freshfields has 44 reviews.

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Review from M F (Son of Resident) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely and all treat Mum with dignity and compassion, almost as if she was their own Mum. The turnover of staff appears to be very low which is a good sign. There is always a large number of staff on duty to look after the residents.
Tasty varied menus are on offer each day. Themed
menus are often put on to commemorate special events (St Patrick's Day, etc.)
The bedrooms and community rooms are always spotless, airy and staff make every effort to personalise their bedrooms with family pictures etc
There is a wide range of activities organised for the residents with frequent quizzes, craft work, singers, and days out.
Medical care is amazing day to day and a doctor who visits every week.
Hairdressers, Chiropodists, Opticians, Dentists etc.. regularly attend for checkups and pampering.
We are so lucky to have found Freshfields for Mum. It gives the whole family great peace of mind knowing that Mum is being looked after so well.

Reply from Zoe Kerley, Director at Freshfields

Thank you for your feedback. We look forward to sharing this with our wonderful team at Freshfields.


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Review from C G (Granddaughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Freshfields enough, the care my grandmother receives is outstanding. The staff are incredible caring considerate kind nothing is to much trouble the facilities and surroundings are beautiful. The dining room is so welcoming and the meals are delicious with a wide range of choices
.
The activities on offer daily are brilliant always something different for everyone and the day trips are great! It's like home from home at Freshfields, my grandmother has made some lovely friendships with other residents. She is so happy here and knowing she is, gives me such peace of mind.

Reply from Zoe Kerley, Director at Freshfields

Thank you for your review. This feedback is important to us and will be shared with our dedicated staff team.


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Review from N N (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has become more difficult to deal with recently and requires a lot of additional care. Words cannot really convey the care and attention the team at Freshfields Care Home has dedicated to trying to help our dad during his stay. The home is very clean and tidy and the food is excellent. Dad
is treated with complete dignity and respect.
Our thanks to all the team at Freshfields for your dedication to all the residents and the love you show them all.

Reply from Zoe Kerley, Owner at Freshfields

Thank you for your feedback and kind words. Your comments mean a lot and we will be sure to share this review with our amazing team.


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Review from Jill C (Daughter-in-law of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank goodness we chose to reserve our judgement - despite the CQC report, which says this residential care home ‘requires improvement’ - which turned out to be simply because in 2020, they were not computerised!
My 99 year old mother-in-law became a resident at Freshfields in January of this year.
My husband and I have been very impressed with the outstanding care and attention that she has received during the last 9 months or so of her life.
The manager and her deputy are exceptional in their duty to both residents and staff, making this residential home very special indeed. The atmosphere is so homely and you are always made to feel welcome. Many of the dedicated staff are long-serving, which always says so much for the management.
Never an easy job caring for elderly/frail folk, but at Freshfields it is carried out with great care and understanding. Thank you so much Freshfields.

Reply from Zoe Kerley, Owner at Freshfields

Thank you so much for your kind words which we shall share with the team at Freshfields.


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Review from Jowan M (Son-in-law of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Freshfields has been a home away from home for my father-in-law. It was the ‘homely’ feel that was the deciding factor when it came to choosing Freshfields. The staff are very accommodating to his needs and provide a really friendly and personal/kind touch to the care they give. The activities and food
are particularly a hit with my father-in-law, and his room and the rest of the home are always clean and comfortable. Thank you to all the staff at Freshfields for providing such good care.

Reply from Zoe Kerley, Owner at Freshfields

Thank you for your feedback, which we share with our team. Kind regards.


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Review from Jack W (Brother-in-law of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with first-class management and caring, well-trained staff.
The home is kept spotless.
I am very relieved that my beloved brother-in-law is being looked after at Freshfields.

Reply from Zoe Kerley, Owner at Freshfields

Thank you for your review, which we value and shall share with the team at Freshfields. Kind regards.


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Review from Carole M (Daughter of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can’t recommend enough what an excellent home this is. All staff are very friendly caring and helpful. Mum was there for nearly 2 years and we couldn’t have wished for any better care for her especially during these difficult times. We were always made welcome with refreshments and the end of life
care she was given helped Mum and our family so much.

Reply from Zoe Kerley, Proprietor at Freshfields

Thank you for your kind feedback it shall be shared with our wonderful team.


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Review from J W (Daughter of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always are friendly and attentive. The home is always clean and tidy. The food is good and plentiful. My mother is very happy and settled in after a very short period of time. Thoroughly recommend, it has put my mind at rest that my mother is getting the best care possible.

Reply from Zoe Kerley, Owner at Freshfields

Thank you for your review. Your comments will be shared with our wonderful team. Kind regards, Zoe Kerley.


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Review from Katie C (Granddaughter of Resident) published on 21 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After the very very difficult decision being made that nan needed to move into a care home, we put all our efforts into finding somewhere that was perfect for her. We looked at over 20 care homes in the wider area and Freshfields was the only one we were willing to let her stay in. It feels like a house,
not a typical care home and is lovely from the staff to the place itself. We are so so grateful that nan was able to get a room here and to know that she is safe and taken care of. Thanks to all.

Reply from Zoe Kerley, Owner at Freshfields

Thank you very much for your comments, which will be shared with our wonderful team.


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Review from I O (Daughter of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I and my family are extremely happy with our mum being at Freshfields. It is always a welcoming atmosphere. We feel our mum is safe and well cared for. We particularly like that meal times are shared by all the residents in a civilised manner. My mums medical well being is always addressed. The food
served is of a very good standard and staff and management always enter into any celebrations with imaginative decorations, entertainment and excellent food and drinks. It is a happy place.

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Review from Carol D (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting an elderly parent into a home is never a pleasant experience. However, the management and all of the staff at Freshfields made the whole experience manageable. I have nothing but good things to say about them.

Reply from Zoe Kerley, Owner at Freshfields

Thank you for your comments.


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Review from Keith S (Son of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended Freshfields by a family member and we have never been disappointed with how our mother's needs have been cared for mentally and physically and all of her health requirements and hospital appointments included. It was first stated in our interview that our mum's needs were their first
priority and that has been completely executed in a first-class way. All the staff and carers welcome us with a positive attitude.

Reply from Zoe Kerley, Owner at Freshfields

Thank you for your comments.


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Review from Linda J (Daughter of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and helpful.
Mum is well-looked-after.
Always clean, clothes and hair looking neat and tidy.
Her room is always clean and tidy, bed made.
There are lots of activities, visits from the hairdresser and a regular chiropodist.
We are very happy with Mum's care.

Reply from Zoe Kerley, Owner at Freshfields

Thank you for your kind comments.


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Review from Barry O (Son of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Fresh Fields for eighteen months now and in that time I have found the staff very welcoming.
I usually join Mum for lunch and we're always offered tea and cake in the afternoon.
It's always clean and tidy.
Also at the moment, the lounge is being redecorated.

Reply from Zoe Kerley, Owner at Freshfields

Thank you for your kind comments.


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Review from J H (Relative of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All care at Freshfields have always shown a helpful, kind and understanding of care needed for the frail elderly.


Honest and friendly staff.


Reply from Zoe Kerley, Owner at Freshfields

Thank you for your comments.


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Review from Carole M (Daughter of Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident at Freshfields for almost 5 years and has been content and happy. For 3 to 4 years she has enjoyed an excellent lifestyle and participated in all activities and facilities. She is now approaching final stages of dementia and unable to participate as she has in past years.
Even so, the staff and management support her every need and it is a huge relief to know she is cared for so well.

Reply from Zoe Kerley, Owner at Freshfields

Thank you for your feedback, which we as a team at Freshfieds really appreciate.


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Review from N S (Friend of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is well maintained structurally inside and out. There is never the "smell" urine/old age etc. The accommodation is always clean and the food is of a high standard. There are enough activities provided for those that want to participate but there is also a quiet lounge for those that do not
want to participate.
The fact that the management and staff are not always changing speaks volumes. Probably the best accolade I can give is that if I personally need care have accommodation in the future, I would be very happy to go to Freshfields.

Reply from Zoe Kerley, Owner at Freshfields

Thank you for your feedback, which we are delighted to share with the team at Freshfields. They all work hard to create a great environment for people to live and work.


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Review from Anne B (Daughter of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum chose Freshfields herself and has been cared for there for nearly 6 years now. Many of the staff have been there longer so those caring for her know her well, treating her with respect and dignity as her capabilities diminish. Knowing that Mum is looked after 24/7 by such a great team gives us kids
peace of mind.

Reply from Zoe Kerley, Owner at Freshfields

Thank you for your review and feedback. These kind comments will be shared with our amazing team. It is our pleasure to be able to care for residents and where has the time gone, 6 years already.


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Review from Molly P (Sister of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff at Freshfields are very friendly and polite and welcoming. My sister being a resident has always been satisfied living there. So if she is happy, so am I.

Reply from Zoe Kerley, Owner at Freshfields

Thank you for your comments. We welcome feedback.


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Review from Andrew H (Son of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has now been at Freshfields for a year and is very content and settled. She now even refers to it as home. When visiting I am always made to feel very welcome, the staff and management are very friendly and always willing to discuss mum whenever asked. I would recommend Freshfields to others.

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Current Review Score: 8.9 (8.869)

Overview of Review Score

The Review Score of 8.9 (8.869) out of 10 for Freshfields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Freshfields is calculated as follows: ( (45 Excellents x 5) + (3 Goods x 4) ) ÷ 48 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.931 Points relating to the number of positive Reviews for Freshfields is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 4 Positive Reviews ÷ 7.2 = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Frequently Asked Questions about Freshfields

What types of Care is Freshfields registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Freshfields provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Freshfields have?

There are 36 Single Rooms.

What are the Facilities & Services at Freshfields?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Freshfields to the centre of Upminster?

0.7 mile(s) as the crow flies, distance by road may be significantly further.