Freshfields

265 Corbets Tey Road, Upminster RM14 2BN
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9.0 45 Reviews
  • Freshfields, Upminster
Freshfields Residential Home is conveniently located in Upminster and is family owned. The majority of experienced staff, including the care manager, has worked for many years providing care with a difference to its residents.   

Freshfields mission is to provide a good standard of care and to respect the resident's dignity and privacy to see people as individuals.   Freshfields believe life in a care home should still be rewarding, enjoyable, sociable and interesting. Strong links with groups in the local community exist and are maintained.

The home is kept clean, well maintained and is suitably furnished. The home prides its self on home cooked traditional meals and greet all visitors with tea and cakes. The home’s chef caters for special diets.

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Care Provided by Freshfields

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Joanne Smart (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Last Refurbishment: 1987

Funding & Fees Guide for Freshfields

  • £595.00 to £800.00 per week depending on type of bedroom, its location and the resident's assessed level of care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Freshfields Reviews (45)

Total of 45, showing 41-45
9.0

Freshfields has a Review Score of 9.0 (9.027) out of 10, based on 5 reviews in the last 2 years. Over all time Freshfields has 45 reviews.

Overall Experience

  • 36
  • 9
  • 0
  • 0
  • 0

Date Published

45
3
3
5
40

Review from J J (Nephew of Resident) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent residential home with caring staff and decent catering. There is always a focus on entertainment/games for the residents.

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Review from Garry D (Nephew of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a great place. The team really care for their residents. They are cheery, know all their residents, but deal with issues with dignity. They have activities everyday and encourage residents to participate. Its a lively place but with quieter areas for those who need it. Food is cooked on site, it
is varied and well received by the residents. Visitors are always offered the opportunity to stay for meals. Care plans are well planned and the family are always kept fully informed. Highly recommended.

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Review from Jenny B (Daughter of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a new resident in this wonderful home. She has been welcomed by everyone and the care she is receiving is marvellous. The food is very good and plentiful. Her room is warm and bright. My mother feels safe, secure and cared for. I couldn't ask for more.

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Review from Pam (Daughter of Resident) published on 21 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my 90 year old mum's Alzheimer's became too much for me too cope with at home, Freshfields became the extended family that I was looking for. She has been a resident for six months now and is happy in her new home. The staff are wonderful and supportive of us all as a family. I look forward to
our visits and my relationship with my mum is no longer stressful, it's back to what it should be, she is my mum again. I wanted to find a home away from home for her, and that's exactly what I got, thank you to the Manager and all the girls x

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Review from Brian L (Son of Resident) published on 10 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before choosing Freshfields I did look at a large number of other care homes in the area. Once we were offered a room we took mum to visit 4 or 5 times before actually moving in so that we both got a feel of the place. I remember when we first sat down with mum for lunch during the trial period, mum
saying "it looks lovely here". I tend to think that is because of all the care homes that we did see, Freshfields was the one that looked the least like a care home.
Mum suffers with dementia and when she moved in I was expecting there to be problems with her settling in. I needn't have worried as the staff have been excellent.
When visiting, the staff are always friendly & welcoming & are able to give immediate feedback as to how mum has been doing . Mum has been well looked after.
At mealtimes the food is freshly cooked and there is a good choice.
My son & daughter came with me to see their Nan recently and my daughter commented about how relaxed her Nan looked.
Mum has a lovely room. The building is well maintained and clean with a choice of lounges and there is a secure garden to the rear. All in all I can't fault the place and would highly recommend this home to anyone.

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Current Review Score: 9.0 (9.027)

Overview of Review Score

The Review Score of 9.0 (9.027) out of 10 for Freshfields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Freshfields is calculated as follows: ( (52 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 60 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.194 Points relating to the number of positive Reviews for Freshfields is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 5 Positive Reviews ÷ 7.2 = 0.694

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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