Grasmere Rest Home

49 Grange Road, Sutton SM2 6ST
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9.8 36 Reviews
  • Grasmere Rest Home, Sutton
Grasmere Rest Home is situated in a quiet residential area of Sutton, within walking distance of the railway station and High Street. The home provide 24-hour care with trained care staff on duty.

Grasmere is tastefully decorated and furnished to create a homely, elegant and comfortable environment. Rooms are single or single with en-suite, fully furnished and equipped with a smoke detector, nurse call system, radiator, TV point and telephone (on request). Residents are encouraged to furnish their rooms with personal items.

The Home has a pleasant lounge and dining room overlooking the garden. The garden has easy access and is well maintained with lawns, plants, trees, flowers and a large patio area.

A personal Care Plan is prepared for each resident and all records and information remains confidential. Comfortable furnishings and well-kept gardens make for a pleasant living environment, with nurse call systems enabling carers to respond to any issues at any time of the day or night. Accommodation is on two floors serviced with a passenger lift. There are 23 single rooms and one double room on the ground floor.

The home is able to provide dental, optician, physiotherapy, hairdressing and chiropody services on request. Residents can be registered with a local General Practitioner of their choice and visits by the GP can be made on request. All medications are supervised by staff and are ordered through a local pharmacist.

Residents are provided activities everyday of the week, which includes Bingo, board games, musicians, magicians, singers, Christmas outings, summer garden parties, jazz evenings, visits to the seaside and summer barbecues.

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Care Provided by Grasmere Rest Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Antonina Gont (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 1

Funding & Fees Guide for Grasmere Rest Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,560
  • (these prices are only a guideline, please contact Grasmere Rest Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is provided at the front of Grasmere Rest Home.


Grasmere Rest Home Reviews (36)

Total of 36, showing 1-20
9.8

Grasmere Rest Home has a Review Score of 9.8 (9.817) out of 10, based on 21 reviews in the last 2 years. Over all time Grasmere Rest Home has 36 reviews.

Overall Experience

  • 31
  • 5
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Date Published

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Review from John D (Stepson of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother was a resident in Grasmere for 8 years. She passed away in November 2024 at the age of 106.
The love and care she received at Grasmere was excellent. The whole atmosphere felt warm and welcoming on our visits. The lounge and rooms were always warm, clean and tidy and the choice of food
was good. We greatly appreciated the activities provided for the residents. We were always kept informed of any health issues that occurred and her needs were met.
The staff were always kind and helpful. I am so grateful that my stepmother spent her final years at Grasmere.

Reply from Aimee Duffy, Administrator at Grasmere Rest Home

Thank you so much for taking the time to share your thoughtful and heartfelt review. We are truly honoured to have been a part of her life for so many years and supported her through to her remarkable age of 106! Your kind words about our team, the environment and the care we provide are deeply appreciated. We take great pride in creating a warm, welcoming and safe space for our residents and it means the world to us that this was reflected in your experience. It was a privilege to care for your stepmother and we are grateful for the trust you placed in us.


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Review from K T (Son of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother has been at Grasmere for two years. The staff are very caring and always offer help, should the need arise. There are plenty of activities available to residents, that make life at Grasmere a friendlier place. The cleanliness of the living areas is always good and the quality of the food
on offer is to be commended. The open invitation for families to participate with residents at events or even meals is reassuring. There is a friendly feel to the environment felt when visiting residents. There is an online facility, that offers family members to look up various aspects of the residents in care. We are happy to have found Grasmere as a care home and hope that the home continues to offer the standards it has given during our Mother's stay.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you so much for your kind words! It truly means the world to us to know you're happy with the care your Mum is receiving. Our team is dedicated to providing compassionate and personalised care, we will always make sure we do our utmost to continue the high level of care here at Grasmere!


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Review from R G (Son of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care home since September. She arrived from hospital where she was struggling due to the lack of staff and she became a bed blocker and lost interest in everything and the ability to walk.
The care and attention to detail at Grasmere has been exceptional where my mum has thrived
and she is now very content there.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you so much for such a wonderful review! We are so pleased with how amazingly Mum has done and we love having her here as part of the Grasmere family!


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Review from S E (Daughter of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care, mum loves all the staff. Very well fed and any medical needs are picked up on. Seems very content, says her bed is comfortable so sleeps very well and she is warm and cosy. Thank you.

Reply from Aimee Duffy, Administrator at Grasmere Rest Home

Thank you for your kind words! It's a privilege you have trusted us to care for Mum. We are so glad you are happy and that Mum is enjoying it here with us.


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Review from P V (Son of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience has been excellent, both my brother and I feel absolutely at ease knowing our mother is being looked after so well by the team at Grasmere. All the staff are compassionate professionals.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you for your lovely feedback! We are so pleased to hear that you are at ease knowing Mum is well looked after, it is so important to us and also an honour to have your trust in Mum's care!


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Review from Susan H (Daughter of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has had the best standard of care for our mum, I honestly don't think it could get any better and our mum seems so happy there. Whenever we go there she is always dressed nicely. She's always clean, her bedroom is always clean and tidy etc. The staff are nice and we always have a chat!
Thank
you so much.

Reply from Aimee Duffy, Administrator at Grasmere Rest Home

We are over the moon to hear that you are happy with the care Mum is receiving here at Grasmere! Our team truly values making connections and it's wonderful to know it is appreciated! It means a lot to us all to know you and your family have trusted us and we are love having Mum here.


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Review from Jean W (Friend of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend has been in Grasmere for over 2 years now. The staff have been able to address all the issues which have arisen very much to our satisfaction and for the welfare of our friend.
We are keen for our friend to remain at Grasmere as long as possible.
Regarding the rates below - we have observed
each item and would still say they are excellent. However, we still say costs are very high but are aware of the costs of maintaining a care home particularly where staff salaries are concerned.

Reply from Antonina Gont, Registered Care Home Manager at Grasmere Rest Home

Thank you for your kind words. We are thrilled to have your friend as part of our Grasmere family and we are committed to supporting her as long as possible. We appreciate your feedback and look forward to continuing to provide a great experience for all our residents.


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Review from Ronnie H (Son of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On placing my mum in Grasmere after researching residential care in the area we came across Grasmere and was recommended by some friends as it had a good reputation and it didn't disappoint. My mum was rather challenging when she first went to Grassmere but the staff were so patient with mum and she
is now settling in nicely. Me and my family are so grateful and it really has put our minds at rest as we can see the change in Mum for the better.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you so much for your lovely review! We are so happy you feel at ease with Mum being with us. We are always here to help with anything you may need and are so pleased with how well Mum has settled in and love having her here at Grasmere!


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Review from Marion W (Daughter of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided.
The staff are great and go out of their way to help you. Mum has improved so much since being in this care home. I can honestly say we made the right decision to place her in this care home.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you so much for your review and kind words! We will continue to make sure we go above and beyond to support Mum and watch her improve every single day!


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Review from K H (Friend of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Grasmere are excellent and experienced. They try their best to meet my friend's needs despite her very tricky demands. My friend has lived there for several years now and I feel that they know her very well.

Reply from Aimee Duffy, Administrator at Grasmere Rest Home

Thank you so much for your thoughtful review! We truly appreciate your kind words. It's our pleasure to care for your friend and to do our best to meet their needs. We are committed to providing compassionate and personalised support for all our residents and feedback like yours lets us know that this is recognised by loved ones which is so important. Thank you!


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Review from Sally S (Daughter of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Grasmere for over 3 years and we have been highly impressed with the care and kindness that Mum has received throughout. The staff are caring and attentive, showing warmth in their interactions with the residents. There is a good variety of entertainment and activities
and even outings to the local garden centre! The home invite families to events, even hosting a Fireworks Party this week which was a really intimate "Grasmere Family" resident/carer/family mix with all ages enjoying a superb display of fireworks. There is always a happy atmosphere in the home, often with music playing. Mum's room is always clean and tidy with fresh bedding and clothes daily. Mum always says how good the food is and it seems that her likes and dislikes are taken into account. The staff are always available to answer any questions that we have and we feel that Mum is safely and kindly cared for. Thank you to the Manager and all the wonderful staff at Grasmere.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you so much for such a wonderful review! We are so happy to hear how reassured you feel with Mum being here at Grasmere. Knowing that you enjoy all the events we put on means so much to us, we know how important it is to make memories with your loved ones. We genuinely love having Mum with us and also how pleased you are with the care we provide at Grasmere, it means a lot to us that you feel reassured in the support we give. Thank you!


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Review from J D (Son of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved in February 2024, she has enjoyed the caring surroundings and wonderful care staff. The activities in particular have been a very important part of her enjoyment and engagement. Regular outings and church visitors is also something that my mother really enjoys. Finally, I have
noticed how happy she is generally and is eating so much better and has maintained a good varied diet.

Reply from Aimee Duffy, Administrator at Grasmere Rest Home

Thank you so much for your kind words. We are so happy Mum is eating better, we see how much she enjoys the activities and outings, it's truly wonderful to see! We love having Mum here at Grasmere she brightens our day with her wonderful smile but it means a lot to us that you have seen how happy she is.


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Review from Peter B (Son of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, always willing to help Mum and keep on top of issues. Mum really likes the home-cooked food and likes all the activities that Grasmere run, especially the trips out to the garden centres.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you so much for your kind words. We are thrilled to hear Mum is enjoying the food and activities and that you've had a positive experience with our staff. It is always our goal to make sure our residents feel cared for and supported.


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Review from D M (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my relative receives a high level of personal care by thoughtful and considerate members of staff. The activity coordinator really knows the resident's capabilities and adapts tasks appropriately.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you for your review, we are delighted to know you are happy with the care provided by us here at Grasmere.


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Review from Alison A (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident of Grasmere for almost 3 and a half years. She will be 98 next month and has increasingly poor sight, hearing and mobility issues that compromise her day-to-day living but she is so well looked after in Grasmere. She never ceases to praise the great care and good food
she receives. Grasmere is well-led and managed and we are all very grateful to the entire team for all their tender loving care to Mum. Thank you every one of you.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you for sharing such a wonderful review. It is so important to us here a Grasmere that all residents are treated with love and care, and we are so happy that Mum feels well cared for.


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Review from Elizabeth M (Daughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is content, consistently comments positively about quality of food and kindness of staff. Management is efficient and approachable and flexible concerning borrowing wheelchairs for family outings.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you so much for leaving such a lovely review, we are so glad that Mum is happy here at Grasmere. We love having her here too!


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Review from Robert B (Son of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care at Grasmere Rest Home Sutton is very good. I have every confidence that my mothers needs are being met in a professional and personal fashion.
The team are attentive to the residents needs and always helpful.
I would recommend this care home.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you, Robert, for your recommendation.
Will pass your lovely review to the team.


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Review from Carla F (Daughter of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grasmere made the last 3 years of my mum's life happy and safe. She felt so loved by every single person there from the carers, to the domestic team, through to the entertainment, to the chefs through to maintenance and admin staff. Every single employee at Grasmere made her feel special.
Every evening
she rang me full of news of her day and all the fun she had and places they had taken her.
I can’t ever thank them enough for the care she received and for the support they have shown me also. She loved them all so much and I would recommend Grasmere to anyone.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you for the lovely comments, Carla.
Mum was such a lovely woman, she will be greatly missed by all of us at Grasmere.


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Review from Paul M (Son of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Grasmere Rest Home for over a year. The home is well-managed, friendly, attentive and caring. As a family, we are very happy with the care that Dad gets. We are very pleased that Dad selected Grasmere as his preferred home. The management and staff could not be better.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you, Paul, for your lovely review. We really take pride in our staff and the genuine care they give to everyone. If there is anything else we can do to make Dad's stay even better, please let us know.


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Review from S M (Son of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All seems OK. The management of this home and the care given by the staff appears to be good and any issues raised by the family are listened to and, in our family's case, acted upon.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you for your kind words SM. We welcome any feedback, good and bad. We are always looking to improve the residents' quality of life and your feedback is very important to us.


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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Grasmere Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Grasmere Rest Home is calculated as follows: ( (211 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 251 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grasmere Rest Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Antonina

Antonina Gont

Job Title: Registered Care Home Manager

Joined: 2022

I started working in the care sector as a temporary care assistant in a nursing home in Ashtead. I fell in love with the work and the residents and remained there for three and a half years. I am a very organised person and value honesty and punctuality. I like to treat everyone the way I would like to be treated. I would like to think that I am making a difference in people’s lives, trying my best to give them the best years of their life, while keeping them safe. Grasmere has such a warm atmosphere that really turns the building into a loving home for all of us.


Southcare Homes Group is more than a business, it is a family that continues to improve. I hope to do this at Grasmere, not just by maintaining our Outstanding CQC rating for ‘Caring’, but also by working to improve the other four key lines of enquiry. I hope I will manage to do that as soon as possible to ensure that we have recognition for the services that we offer.


Frequently Asked Questions about Grasmere Rest Home

What types of Care is Grasmere Rest Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Grasmere Rest Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Grasmere Rest Home have?

There are 25 Single Rooms.

What are the Facilities & Services at Grasmere Rest Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grasmere Rest Home to the centre of Sutton?

0.7 mile(s) as the crow flies, distance by road may be significantly further.