Grasmere Rest Home

49 Grange Road, Sutton SM2 6ST
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9.8 36 Reviews
  • Grasmere Rest Home, Sutton
Grasmere Rest Home is situated in a quiet residential area of Sutton, within walking distance of the railway station and High Street. The home provide 24-hour care with trained care staff on duty.

Grasmere is tastefully decorated and furnished to create a homely, elegant and comfortable environment. Rooms are single or single with en-suite, fully furnished and equipped with a smoke detector, nurse call system, radiator, TV point and telephone (on request). Residents are encouraged to furnish their rooms with personal items.

The Home has a pleasant lounge and dining room overlooking the garden. The garden has easy access and is well maintained with lawns, plants, trees, flowers and a large patio area.

A personal Care Plan is prepared for each resident and all records and information remains confidential. Comfortable furnishings and well-kept gardens make for a pleasant living environment, with nurse call systems enabling carers to respond to any issues at any time of the day or night. Accommodation is on two floors serviced with a passenger lift. There are 23 single rooms and one double room on the ground floor.

The home is able to provide dental, optician, physiotherapy, hairdressing and chiropody services on request. Residents can be registered with a local General Practitioner of their choice and visits by the GP can be made on request. All medications are supervised by staff and are ordered through a local pharmacist.

Residents are provided activities everyday of the week, which includes Bingo, board games, musicians, magicians, singers, Christmas outings, summer garden parties, jazz evenings, visits to the seaside and summer barbecues.

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Care Provided by Grasmere Rest Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Antonina Gont (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 1

Funding & Fees Guide for Grasmere Rest Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,560
  • (these prices are only a guideline, please contact Grasmere Rest Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is provided at the front of Grasmere Rest Home.


Grasmere Rest Home Reviews (36)

Total of 36, showing 21-36
9.8

Grasmere Rest Home has a Review Score of 9.8 (9.817) out of 10, based on 21 reviews in the last 2 years. Over all time Grasmere Rest Home has 36 reviews.

Overall Experience

  • 31
  • 5
  • 0
  • 0
  • 0

Date Published

36
13
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21
15

Review from Valerie W (Daughter of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I were very pleased to have found Grasmere Rest Home for our mother. All the staff are very friendly and caring towards the residents and their individual needs. My mum was reluctant at first to go but she has certainly settled in well now and takes part in the many activities on offer.
She loves the outings to the garden centre and pub lunches. It’s great to be able to see the regular pictures of the activities on social media. A big thank you to all.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you so much Valerie for your kind thoughts and lovely review of our home. We are really happy that Mum loves the outings. If there are any other activities that Mum would like to do, please do not hesitate to us know.


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Review from Lee Z (Son of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Grasmere Rest Home are wonderful. They are very caring and have treated my mother amazingly. They are interactive and play games and sing songs. My mother was very happy at Grasmere Rest Home. Thank you all for looking after her.

Reply from Antonina Gont, Home Manager at Grasmere Rest Home

Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work. It was our pleasure to have your mother as a part of our "family".


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Review from Anne C (Daughter-in-law of Resident) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Grasmere for over 2-years now. She is happy , content and extremely well cared for by all at Grasmere. I cannot speak more highly of the staff there; they work very hard to keep all the residents happy, entertained and safe in this very well kept care home.
I
would have no reservations in recommending Grasmere to anyone who is looking for a care home for their loved one.

Reply from Tracey Austin, Group Manager at Grasmere Rest Home

Thank you so much for your kind thoughts and lovely review of our home. We are proud of what we do here for our dear residents, and it's upbuilding to share such great comments like yours with our team. Feel free to get in touch if you need us.


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Review from Artur D (Friend of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visited Grasmere the team are welcoming and kind.
The management and staff are caring and compassionate.
The activities they deliver to the residents always bring happiness and smile to residents faces.
People who live there are treated with kindness and compassion.
This is a home
like no other.

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Review from Pat P (Daughter of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was 100 years old in April. Due to Covid restrictions we were unable to have the family party we would have liked but the manager and staff made the day very special. They were helpful in all the arrangements, decorating her room and the lounge. She had her hair done and looked really beautiful.
The staff helped her open her cards and presents and took photos of the occasion which they forwarded to me.
It is a lovely home and the staff are very friendly. We have had contact with my mother by Zoom and telephone and Pod visits, but we will be glad when we can visit her face to face and hold her hand.

Reply from Iwona Zarzycka, Registered Care Home Manager at Grasmere Rest Home

Dear Pat


Thank you for your kind comments. We are really happy that mum had a lovely day and she looked absolutely beautiful. If there is anything we can do better please don't hesitate to speak to Grasmere staff.


Kind regards,
Grasmere Team


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Review from Rebecca (Daughter of Resident) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my mother and aunt are residing at the care home. For the most part, I am satisfied with their care, however, there have been some instances that have been less than satisfactory, but generally, when these are brought to the attention of the team, they are noted and dealt with promptly and professionally.
I guess nowhere is going to be perfect.

Reply from Iwona Zarzycka, Registered Care Home Manager at Grasmere Rest Home

Thank you for your comment. It has been a very hard and challenging year for all of us so I appreciate your patience. We strive for the best and we take all comments very seriously. We want to make sure that your mum and aunt are happy at Grasmere and most importantly that they receive outstanding care. If there is anything I could support you on, please don't hesitate to contact me so we can discuss it further.


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Review from Mike D (Son of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Early this year, during the first months of lockdown my 102-year-old stepmother was very poorly and staff were concerned that she might be at the end of her life. I was very grateful I was, therefore, able to visit with appropriate PPE protection. My stepmother rallied eventually with the enormous support
of staff who did a fantastic job caring for her. It took a long time for her to get back to her old self but the fact that she has done is a tribute to the dedication of the staff and managers. One is also very aware of the personal risks staff have had to live with during the pandemic in order to continue to look after their residents. Our experience and view of Grasmere over the three years our stepmother has been there is they have been incredibly positive. The care has always been excellent and there has been significant investment in the building to provide new or upgraded facilities. Once again thanks to all the staff and managers for all your dedication and expertise.

Reply from Iwona Zarzycka, Registered Care Home Manager at Grasmere Rest Home

Dear Mike
Thank you for your kind words. Your stepmum is absolutely incredible and we love her so much.


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Review from Angela F (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would most definitely recommend this wonderful care home, the care my mum has received since she went in the home has been 1st class. This has been a very difficult time as we are unable to see our loved ones, but Grasmere Rest Home arrange Zoom calls and plenty of wonderful fun and interesting activities
to keep them happy end entertained. Thank you all for your wonderful care.

Reply from Iwona Zarzycka, Registered Care Home Manager at Grasmere Rest Home

Thank you very much for your kind words.
We wouldn't be Grasmere without your mother in law. She brightens our days.
Lots of love,
Iwona


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Review from Sue (Niece of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle is well cared for in Grasmere, we are kept informed of his health and well being when we are unable to visit him. The home has succeeded in keeping the residents safe and free from Covid to date for which we are very grateful.

Reply from Iwona Zarzycka, Registered Care Home Manager at Grasmere Rest Home

Dear Sue
Thank you for your kind words.
Lots of love,
Iwona


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Review from Sue S (Daughter of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to move Mum from another care home, since being at Grasmere Rest Home she has transformed! She's happy and content. The manager and administrator are brilliant and very hands-on and the care staff come across as caring and professional. Communication from all is very good, and I can only say a
big thank you to everyone that's looking after Mum and making her very happy!

Reply from Iwona, Care Manager at Grasmere Rest Home

Dear Sue, thank you for your heart-warming comment. It means a lot to us. It is a pleasure to look after your mum. Iwona.


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Review from Sharon T (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother is very well cared for and supported. The environment is clean, light and welcoming. The staff are fabulous. Visiting time are any time, everything is visible re kitchen, office, mum's room etc. We are kept aware of any changes in her condition.
There is a great entertainment programme.
Most importantly the staff turnover seems very low and mum is surrounded by familiar faces. We as a family are very happy she is there!

Reply from Moyra Hillman, Manager at Grasmere Rest Home

Thank you for your views, we welcome any feedback good and bad. We are always looking to improve the residents' quality of life and your feedback is very important to us.


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Review from Tony G (Son of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident there at Grassmere for the last 3 months and I must say that the care my Mum receives is of the best and the staff are very confident in their approach to how they look after the residents. Myself and my sisters are grateful to all.

Reply from Moyra Hillman, Home Manager at Grasmere Rest Home

Thank you very much for your review. We really take pride in our staff and the genuine care they give to everyone. If there's ever anything else we can do to make your mother's stay even better, please let us know.


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Review from Christine B (Daughter of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently spent 2/52 in Grasmere as a respite resident. I have to say the care they give is truly amazing. I would certainly recommend to others, and we will use them again.

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Review from Enid W (Respite Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Broke elbow in December 2017 - 6 weeks in hospital - last 2 for plastic surgery - not mobile enough to return home. 4 weeks in Grasmere Rest Home. Good friendly, lively atmosphere, excellent facilities, only occasional arrangements out of normal timing. Had good body washing - night commode care - help
with dressing, carrying bags, papers etc between rooms as unable to hold. Good time and care for arrangements to hospital check up and to hospital. 4 weeks helped me to settle back home. Lounge and dayrooms just completing a bright and up-to-date refurbishment.

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Review from Colin G (Son of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been going to Grasmere Rest Home for about 4 years. My dad was a resident before he passed away, now my mum is resident at the home. I have found all staff caring and helpful to both mum and dad and always polite. Always greet me with a smile and ask if I would like a tea or coffee. If there
are any problems they phone and let me know immediately, nearly all residents seem to get on well. I feel lucky to have found Grasmere for mum and dad.

Reply from Maria Gabriels, Marketing at Grasmere Rest Home

Thank you for your feedback. We're glad your mother is satisfied with the caring and help from staff at Grasmere Residential Home. We are always here to help.


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Review from Robert H (Son of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum has been a resident at Grasmere for nearly 3 years now and we are very pleased with the care and support she receives. Mum can be very difficult with her many medical problems as well as mental issues, and the home looks after her very well and attends to her needs. The atmosphere is very homely,
the food is good with plenty of choice and the staff are excellent with her care.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Grasmere Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Grasmere Rest Home is calculated as follows: ( (211 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 251 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grasmere Rest Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Antonina

Antonina Gont

Job Title: Registered Care Home Manager

Joined: 2022

I started working in the care sector as a temporary care assistant in a nursing home in Ashtead. I fell in love with the work and the residents and remained there for three and a half years. I am a very organised person and value honesty and punctuality. I like to treat everyone the way I would like to be treated. I would like to think that I am making a difference in people’s lives, trying my best to give them the best years of their life, while keeping them safe. Grasmere has such a warm atmosphere that really turns the building into a loving home for all of us.


Southcare Homes Group is more than a business, it is a family that continues to improve. I hope to do this at Grasmere, not just by maintaining our Outstanding CQC rating for ‘Caring’, but also by working to improve the other four key lines of enquiry. I hope I will manage to do that as soon as possible to ensure that we have recognition for the services that we offer.