Green Trees has a Review Score of 8.1 (8.113) out of 10, based on 1 reviews in the last 2 years. Over all time Green Trees has 20 reviews.
Review from Victoria B (Daughter of Resident) published on 1 June 2023
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Reply from June Haydon, Owner at Green Trees
Thank you for your kind words of appreciation. Your mum was a pleasure to have here with us.
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Review from V B (Friend of Resident) published on 5 December 2022
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Review from Susan C (Daughter of Resident) published on 29 June 2021
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Reply from June Haydon, Proprietor & Manager at Green Trees
Many thanks for taking the time to leave us your review, it is very much appreciated.
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Review from S S (Daughter of Resident) published on 5 May 2021
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Reply from June Haydon, Proprietor & Manager at Green Trees
Thank you for your kind review of our services, we have passed this onto our staff team and they also say thank you.
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Review from M C (Daughter of Resident) published on 17 August 2020
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Reply from June Haydon, Proprietor & Manager at Green Trees
Many thanks for taking the time to leave us your review, it is very much appreciated.
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Treated with Dignity
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Review from Sarah S (Daughter of Resident) published on 8 August 2020
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Review from S M (Son of Resident) published on 16 July 2020
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Reply from June Haydon, Proprietor & Manager at Green Trees
Many thanks for taking the time to leave us your review, it is very much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
Safety / Security
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Value for Money
Review from N B (Daughter of Resident) published on 15 July 2020
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Reply from June Haydon, Proprietor & Manager at Green Trees
Many thanks for taking the time to leave us your review, it is very much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A P (Daughter of Resident) published on 10 July 2020
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Reply from June Haydon, Proprietor & Manager at Green Trees
Many thanks for taking the time to leave us your review, it is very much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J P (Son of Resident) published on 8 July 2020
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Reply from June Haydon, Proprietor and Manager at Green Trees
Many thanks for taking the time to leave us your review, it is very much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Denis D (Brother of Resident) published on 7 July 2020
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Reply from June Haydon, Proprietor & Manager at Green Trees
Many thanks for taking the time to leave us your review, it is very much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patricia H (Daughter of Resident) published on 7 July 2020
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Review from Dave R (Son of Resident) published on 3 June 2020
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Reply from June Haydon, Proprietor & Manager at Green Trees
Many thanks for taking the time to leave us your review, it is very much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Annette W (Niece of Resident) published on 29 January 2020
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Reply from June Haydon, Proprietor & Manager at Green Trees
Many thanks for taking the time to leave us your review, it is very much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bernard H (Son of Resident) published on 27 January 2020
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Reply from June Haydon, Proprietor & Manager at Green Trees
Many thanks for taking the time to leave us your review, it is very much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N B (Son of Resident) published on 6 November 2019
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Review from J A (Wife of Resident) published on 8 May 2019
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Review from Gemma B (Daughter of Resident) published on 10 December 2018
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Review from Ken K (Brother of Resident) published on 5 November 2018
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Review from Philip A (Cousin of Resident) published on 1 November 2018
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The Review Score of 8.1 (8.113) out of 10 for Green Trees is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.800 for Green Trees is calculated as follows: ( (8 Excellents x 5) + (2 Goods x 4) ) ÷ 10 Ratings = 4.8
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.313 Points relating to the number of positive Reviews for Green Trees is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2. 1 Positive Reviews ÷ 3.2 = 0.313
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Aug 2022
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Job Title: Manager
Joined: 1991
June is one of the partners and has
Been the homes manager since 1991.
She is a Fellow of the Royal Society
Of Health and a qualified teacher and
Assessor. She has Diplomas in Nutrition
Counselling, Health & Safety and a
BTEC Advanced Award in Medicines
Job Title: Assistant Manager
Joined: 1991
Colin has been at the home since 1991
Originally as a senior carer, but since
1995 as Assistant Manager. He has
NVQ Level 3 qualifications in
Rehabilitative Care, Mental Health
Care, Support and Protection, Terminal
Care, & Continuing Care
Colin is also qualified in all mandatory Training.
Job Title: Senior Carer
Joined: 2008
Karen joined the home in 2008, having
previously worked in a care home since
1998. Karen is NVQ qualified in Care to Level 3
Karen is also a ST Johns Ambulance
qualified First Aider at Work
Karen is also qualified in all mandatory Training.
Job Title: Senior Carer
Joined: 1991
Michele was already employed as a
Carer when the home was acquired
By the current proprietors in 1991. She
Has Diplomas in Diabetes Risk Assessment
And in Nutrition. She also has NVQ Level 3
qualifications in Rehabilitative Care, .
Terminal Care, Mental Health Care,
Support and Protection, Supported
Living, Promoting Independence &
Continuing Care.
Michele is also qualified in all mandatory Training.
Job Title: Senior Carer
Joined: 2019
Danielle joined the care team in 2019. She is also a St Johns Ambulance First Aider at Work.
Danielle is also qualified in all mandatory Training.
Danielle qualified in her care cert in 2019.
Job Title: Night Carer
Joined: 2017
Iwonna joined us in Oct 2017, having previously worked in care since 2015. Iwona is also qualified in all mandatory Training
Job Title: Chef
Joined: 2011
Graham, a very experienced chef joined the home in 2011. He has City & Guilds Parts 1 & 2 in Cookery for the Catering Industry. Graham is Food hygiene level 2 qualified. Graham is also qualified in all mandatory Training.
Job Title: Housekeeper
Joined: 2018
Garry joined us in 2018 as a part time Carer. Garry completed his care cert in 2018. Since then Garry has become our Housekeeper and Bank Care Assistant. Garry is a St Johns Ambulance First Aider At Work. Garry is also qualified in all mandatory Training.