Hall Grange

Shirley Church Road, Shirley, Croydon CR9 5AL
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9.6 53 Reviews
  • Hall Grange, Croydon
Hall Grange, in Shirley, Croydon, offers a person-centred service for residents with old age related care needs within a spacious and comfortable interior that makes the most of carers' skills and talents. Hall Grange offers residential and dementia care for up to 86 older people.

Located three miles east of Croydon town centre, Hall Grange has an excellent local reputation, with relatives and volunteers involved in events and activities at the home. Residents also benefit from access to MHA The Wilderness, a seven acre nature reserve at the back of Hall Grange, where they can get involved in green activities including planting, creating homes for wildlife and bird watching.

Award-winning music therapy is provided by a specially trained Music Therapist, with singing and the playing of simple percussion instruments in group or one-to-one sessions. This is particularly beneficial to residents living with dementia, helping to reduce signs of distress, improve communication and alleviate isolation.

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Care Provided by Hall Grange

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Abiodun Williams (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (86)
    • Single Rooms with ensuite Wet Room (86)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hall Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,577 – £1,672
    • Self-Funded Residential Dementia Care £1,630 – £1,750
  • (these prices are only a guideline, please contact Hall Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hall Grange Reviews (53)

Total of 53, showing 1-20
9.6

Hall Grange has a Review Score of 9.6 (9.599) out of 10, based on 22 reviews in the last 2 years. Over all time Hall Grange has 53 reviews.

Overall Experience

  • 38
  • 13
  • 2
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Date Published

53
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Review from A J (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Hall Grange in February 2024 and was there until she passed away in October 2024.
The care was excellent, mum was treated with dignity and compassion.
The facilities were excellent, as was the food. Mum really liked the 'tea trolley' which came around twice a day, dispensing doughnuts
and cake. All the staff were very kind and helpful and the management was excellent.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you so much for your kind and thoughtful words. It means a great deal to hear that your mother's time at Hall Grange was comfortable and filled with care and compassion. We are pleased to know that the care team treated her with the dignity and compassion she deserved. Your feedback is very much appreciated.


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Review from Graham D (Son of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Hall Grange since 2016. I am exceptionally happy with the care the home gives to my mother. The staff are so very helpful and nothing is too much for them to do. The home manager is proactive, attentive and resolves concerns immediately with reassurance. My mother is 105
years old and thriving at Hall Grange with the exceptional care they provide.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you so much for sharing your wonderful feedback about Hall Grange and the care your mother receives. It's heartwarming to hear how happy and thriving your 105-year-old mother is under the exceptional care provided by the team. Your kind words about our care home's efforts truly mean a lot to us. Thank you again for your thoughtful message.


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Review from Dorothy W (Cousin of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Called to see my cousin, we have to travel over 400 miles and can only visit once a year. We asked if a coffee could be served to us in her room and we were refused saying the tea trolley was not at that time on duty. We requested twice but no luck. At almost £7,000 per month, a coffee would have been
a nice gesture.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you for reaching out to share your experience during your visit to see your cousin, and for taking my call thereafter. I greatly appreciate the effort it takes to travel such a long distance, and I am sorry to hear that your request for a coffee was not fulfilled. After reviewing your feedback, it seems there may have been a misunderstanding or miscommunication with our team regarding your request. The team reassured me that they aim to accommodate special requests whenever possible, especially for visiting family members. I sincerely apologize that this did not happen during your visit and for any disappointment this caused. I have shared your concerns with the team to ensure we can prevent such situations in the future. Please feel free to contact me directly if you would like to discuss this further.


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Review from J H (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were/are well cared for and the quality of the environment within the home seems to be excellent. To me, the communal dining room seems very good for ensuring that residents leave their rooms several times a day. The gardens of the home are exceptional and, I know, much appreciated.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you so much for your kind feedback about our care home. We are delighted to hear that your parents have been well cared for and that you find the environment to be of high quality. We value your feedback very much. Thank you.


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Review from Richard N (Brother of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For three years the Hall Grange team provided outstanding care for my brother who suffered from early onset Parkinsons. The disease was challenging, but they patiently strived to understand him and ensure that he felt cared for and liked. The facilities were exactly what he needed, space and a magnificent
outdoor area (called the Wilderness) that he loved. The whole family feel that my brother was fortunate, during his most vulnerable years, to be cared at Hall Grange, the Rose Unit deserves particular praise for where he spent most of his time.

Reply from Abi Williams, Home Manager at Hall Grange

I would like to sincerely thank you for the care home recommendation you gave us. We appreciate the time you took to share your insight and experience, and it has provided us with peace of mind knowing that we are considered a place that comes so highly recommended.


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Review from S G (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We all had a wonderful barbecue with singing from the music therapist, guests, staff, and residents. The staff made sure everyone was well fed, got people joining in, and there was even some dancing! A lovely way to spend a Friday lunchtime and afternoon.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you for sharing the delightful feedback. It's wonderful to hear that everyone had such a great time at the barbecue, your feedback is very much appreciated.


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Review from E F (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hall Grange continues to provide superb care for my mum. She is looked after with kindness and care. We also feel support as a family. My young children love to visit several times a week and we get involved. It is a community. I feel happy that my mum is safe and well looked after.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you for being a part of our community and for sharing your positive experience, it is very much appreciated.


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Review from Dee M (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the family is happy with the care my mother receives at Hall Grange.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you so much for your kind recommendation. We're delighted to hear that Hall Grange continues to provide superb care for your mum. It's heart-warming to know that our residents are looked after with kindness and care, and that you feel supported as a family.


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Review from B P (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, very friendly, helpful staff/volunteers, lovely atmosphere.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you so much for taking the time to review our care home. Your feedback means a lot to us. We're committed to providing the best possible care and will continue to strive for excellence based on your valuable input.


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Review from J H (Resident) assisted by family/friend published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy it here. The staff are friendly and kind. The food is good.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you so much for taking the time to review our care home. Your feedback means a lot to us. We're committed to providing the best possible care and will continue to strive for excellence based on your valuable input.


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Review from V F (Daughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been here since August 2023, transferred from hospital. Dad is very well cared for and we as a family love all the daily activities and Dad's meals are always in the dining room with familiar faces. Dad always seems pleased to see us and if unhappy will speak up and care managers are always
happy to solve any issues.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you for taking the time to review our Home, and thank you for a wonderful comment.


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Review from H T (Daughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are lovely. Have always treated my mum with care, patience and respect. Could do with a few more activities. Sometimes the noise of the personal alarms gets to be wearing. Couldn't fault the care given by the staff though who are always kind and approachable even when it is not always easy. Food
is well cooked and tasty.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you for taking the time to review our home and thank you for your valuable feedback. This enables us to strive to further improve the quality of service provision to our residents.


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Review from A M (Niece of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the environment and the care that my aunt received at Hall Grange to be excellent.
She always comments on the quality of the food and how her dietary requirements are met when I visit her. She really enjoys the activities provided.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you for taking the time to review our home, and thank you for a lovely comment, we really value your feedback.


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Review from B S (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care a Hall Grange is excellent. Residents are spoken to with kindness even when just passing by in the corridor. Nothing is too much trouble for the staff. There is a lovely 'feel' to Hall Grange. The community hub is a great place and my mum now has more company than she has had for years. Great
range of activities, something to interest everyone I would think.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you very much for the feedback and for your lovely commendation, I am pleased that we were able to meet your expectations.


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Review from Amanda J (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has been at Hall Grange for almost 8 months, it is a lovely home, roomy and homely, However sorry to say that the activities are not great, I think she has done a bit of colouring in and one of the visitors plays music every day. A lot of the time they are in front of the TV. Mum is still
able to be very active but this is not being taken into account. No trips, not often outside and often she is in her room not engaged. Most staff are amazing (which is why we chose it) but they work long hard hours and seem to be very thin on the ground with the level of care they are providing. They also are not contracted so do not get paid breaks (on 12 hour shifts). I have now reported this and hopefully this review can improve.

Reply from Abi Williams, Home Manager at Hall Grange

Thank You for your valuable feedback. We are glad that you find our care home a lovely place to live. We take into high consideration families’ feedback, and we action as fast as we can when expectations are not met (this can be for various reasons). Activities and well-being experiences can be delivered in many ways, also depending on the specific individual’s needs and the unit’s dynamics. Following a recent meeting attended by all parties involved in this matter, including family members, our managerial team has been responsive in designing and delivering an agreed action plan: we hope you will be able to see an effective adjustment soon. Your concern for our staff members is also very valid, and I will raise this topic with our senior management. Thank you again for sharing your comments; your review will help us improve our service.


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Review from M S (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with Hall Grange, the care is excellent and I really feel assured that my mum is well cared for. After Covid I do think there has been less staff and at times, when I have visited, the staff have been very busy, it took a while to reput the activities but I hope that it's better now.
I would love it if the home could make better use of the garden and take Mum and they're able to walk for fresh air.
Otherwise, I am very happy with Hall Grange.

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Review from S K (Friend of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a visitor at Hall Grange for many months.
I have always found the staff very friendly and professional. I tell all my friends and family what a lovely place hall grange is. The resident's rooms are very spacious and everywhere is very clean.

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Review from M C (Friend of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hall Grange was recommended to us by a neighbour; this was for a short stay of respite initially. After a couple of weeks, my friend decided that it was somewhere he would like to continue living. Hall Grange has adjusted to his needs; he is extremely comfortable and happy, and the staff are very helpful,
kind, caring and patient.
The interview process at this home was seamless, and when we discussed his requirements, all of our questions were answered clearly, giving comfort that we were making the right decision.
I would like to give a special thanks to the deputy manageress, who has been especially kind to my friend and made his time at Hall Grange enjoyable due to her compassionate nature.

Reply from Abiodun Williams, Home Manager at Hall Grange

We are extremely grateful for your warm and thoughtful feedback; your feedback keeps us going. Thank you.


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Review from Rachel T (Niece of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was admitted with dementia and spent six very happy years in Hall Grange until she died. She was always clean, comfortable and well cared for. As she deteriorated, they were attentive to her needs and made every effort to get her seen by the medical services when necessary. The end-of-life care
was great, and we were made very welcome. The staff communicated well throughout, and we were very happy with the choice of Hall Grange.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you very much for the feedback and for your lovely commendation; I am pleased that we were able to meet your expectations.


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Review from R S (Son of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before anything else its about the people. The staff at Hall Grange are very special. Nothing is too much for them in their care and attention to mum.
The garden and Wilderness beyond are very beautiful.

Reply from Abi Williams, Home Manager at Hall Grange

We are grateful for your warm feedback, thank you.


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Current Review Score: 9.6 (9.599)

Overview of Review Score

The Review Score of 9.6 (9.599) out of 10 for Hall Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.599 for Hall Grange is calculated as follows: ( (180 Excellents x 5) + (63 Goods x 4) + (17 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 262 Ratings = 4.599

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hall Grange is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (0)

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Frequently Asked Questions about Hall Grange

What types of Care is Hall Grange registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hall Grange provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hall Grange have?

There are 86 Single Rooms.

What are the Facilities & Services at Hall Grange?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hall Grange to the centre of Croydon?

2.1 mile(s) as the crow flies, distance by road may be significantly further.