My mother is 105 years old and thriving at Hall Grange with the exceptional care they provide.
Graham D (Son of Resident)
The facilities were exactly what he needed, space and a magnificent outdoor area
Richard N (Brother of Resident)
I feel happy that my mum is safe and well looked after.
E F (Daughter of Resident)
Hall Grange has a Review Score of 9.6 (9.599) out of 10, based on 22 reviews in the last 2 years. Over all time Hall Grange has 53 reviews.
Review from W S (Daughter of Resident) published on 21 May 2023
Submitted via Postal Card •
Report
Reply from Abi Williams, Home Manager at Hall Grange
We are extremely gratefully for your warm and thoughtful feedback, your feedback keeps us going. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A P (Wife of Resident) published on 20 May 2023
Submitted via Postal Card •
Report
Reply from Abi Williams, Home Manager at Hall Grange
Thank you very much for the feedback and for your lovely commendation. We take on other points made and will rectify appropriately.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie N (Daughter of Resident) published on 5 July 2022
Submitted via Website •
Report
Reply from Abiodun Williams, Home Manager at Hall Grange
Thank you very much for the feedback and for your lovely commendation. I am pleased that we were able to your expectations.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lisa W (Daughter of Resident) published on 25 April 2022
Submitted via Website •
Report
Reply from Abiodun Williams, Home Manager at Hall Grange
We are extremely grateful for your warm and thoughtful feedback, your feedback keeps us going. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nadine D (Daughter of Resident) published on 24 April 2022
Submitted via Website •
Report
Reply from Abiodun Williams, Home Manager at Hall Grange
Thank you very much for taking time to review the care we provide at Hall Grange, your feedback and commendation mean a lot to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J L (Daughter of Resident) published on 3 December 2021
Submitted via Website •
Report
Reply from Abiodun Williams, Home Manager at Hall Grange
Thank you for taking the time to review our home, and thank you for a lovely comment, we really value your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julia B (Sister of Resident) published on 3 December 2021
Submitted via Website •
Report
Reply from Abiodun Williams, Home Manager at Hall Grange
Thank you for taking the time to review our home, and thank you for a lovely comment, we really value your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A F (Resident) published on 6 October 2021
Submitted via Postal Card •
Report
Reply from Abiodun Williams, Home Manager at Hall Grange
Thank you for the feedback and for your lovely recommendation, this is very much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S C (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card •
Report
Reply from Abiodun Williams, Home Manager at Hall Grange
Thank you for taking the time to review our home and thank you for a lovely comment, we really value your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S G (Daughter of Resident) published on 26 May 2021
Submitted via Postal Card •
Report
Reply from Abiodun Williams, Home Manager at Hall Grange
Thank you for taking time to review our home, your thoughts and feedback means a lot to us. We will continue to do our best, for a remarkable experience for our residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from W F (Resident) published on 25 May 2021
Submitted via Postal Card •
Report
Reply from Abiodun Williams, Home Manager at Hall Grange
Thank you for taking the time to review our home, and thank you for a lovely comment, we really value your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G L (Sister of Resident) published on 7 September 2020
Submitted via Postal Card •
Report
Reply from Abi Williams, Home Manager at Hall Grange
Thank you for taking the time to review our home, and thank you for a lovely comment, we really value your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Daughter of Resident) published on 15 June 2020
Submitted via Postal Card •
Report
Reply from Abiodun Williams, Home Manager at Hall Grange
Thank you for taking the time to review our home, and thank you for a lovely comment; we really value your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J M (Daughter of Resident) published on 12 June 2020
Submitted via Postal Card •
Report
Reply from Abiodun Williams, Home Manager at Hall Grange
Thank you for your review. I am glad that you feel your mum was well looked after.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S T (Son of Resident) published on 12 June 2020
Submitted via Postal Card •
Report
Reply from Abiodun Williams, Home Manager at Hall Grange
Thank you for your review. I am delighted that you feel your mum received wonderful care and support. I will pass on your comments to the staff team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Daughter of Resident) published on 12 June 2020
Submitted via Postal Card •
Report
Reply from Abiodun Williams, Home Manager at Hall Grange
Thank you very much for the feedback and for your lovely commendation, this is very much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J E (Resident) published on 7 October 2019
Submitted via Postal Card •
Report
Reply from Abiodun Williams, Home Manager at Hall Grange
Thank you for taking the time to review our Home, and thank you for a lovely comment, we really value your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S N (Sister of Resident) published on 30 September 2019
Submitted via Postal Card •
Report
Reply from Abiodun Williams, Home Manager at Hall Grange
Thank you for taking the time to review our Home; we are grateful for your valued feedback and lovely comments. I shall share this with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A D (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M K (Wife of Resident) published on 26 July 2019
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.599) out of 10 for Hall Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.599 for Hall Grange is calculated as follows: ( (180 Excellents x 5) + (63 Goods x 4) + (17 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 262 Ratings = 4.599
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hall Grange is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Jan 2020
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet