Hall Grange

Shirley Church Road, Shirley, Croydon CR9 5AL
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9.6 54 Reviews
  • Hall Grange, Croydon
Hall Grange, in Shirley, Croydon, offers a person-centred service for residents with old age related care needs within a spacious and comfortable interior that makes the most of carers' skills and talents. Hall Grange offers residential and dementia care for up to 86 older people.

Located three miles east of Croydon town centre, Hall Grange has an excellent local reputation, with relatives and volunteers involved in events and activities at the home. Residents also benefit from access to MHA The Wilderness, a seven acre nature reserve at the back of Hall Grange, where they can get involved in green activities including planting, creating homes for wildlife and bird watching.

Award-winning music therapy is provided by a specially trained Music Therapist, with singing and the playing of simple percussion instruments in group or one-to-one sessions. This is particularly beneficial to residents living with dementia, helping to reduce signs of distress, improve communication and alleviate isolation.

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Care Provided by Hall Grange

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Abiodun Williams (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (86)
    • Single Rooms with ensuite Wet Room (86)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hall Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,692 – £1,831
    • Self-Funded Residential Dementia Care £1,749 – £1,878
  • (these prices are only a guideline, please contact Hall Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hall Grange Reviews (54)

Total of 54, showing 21-40
9.6

Hall Grange has a Review Score of 9.6 (9.617) out of 10, based on 23 reviews in the last 2 years. Over all time Hall Grange has 54 reviews.

Overall Experience

  • 39
  • 13
  • 2
  • 0
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Date Published

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Review from R S (Son of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before anything else its about the people. The staff at Hall Grange are very special. Nothing is too much for them in their care and attention to mum.
The garden and Wilderness beyond are very beautiful.

Reply from Abi Williams, Home Manager at Hall Grange

We are grateful for your warm feedback, thank you.


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Review from W S (Daughter of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the year that Mum has been at Hall Grange, we have been impressed by the amount of activities available and how much she is included. The staff are always so kind, patient and caring and Mum is always treated with respect and as an individual.
My only concern is that the relationship between
the GP and the home and the responsiveness of the surgery to carers requests and email is on most occasions incredibly slow which has an effect on resident's health.

Reply from Abi Williams, Home Manager at Hall Grange

We are extremely gratefully for your warm and thoughtful feedback, your feedback keeps us going. Thank you.


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Review from A P (Wife of Resident) published on 20 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A high-quality home with a lovely wilderness garden, all staff are very friendly and helpful to residents and visitors, food is excellent and plenty of daily activities.
The only concern is the security in the bedroom, eg. one iPad charger has disappeared and the replacement damaged (that could not
have been done by the resident) drinking cups in a cupboard slashed, cupboard keys disappearing, one of which was returned on a day when the resident was out.
Extremely pleased with the care given residents form friendships and enjoy chats at meal times and at communal sessions.
There are numerous organised daily activities on site in which the resident's friends and family are also able to partake and occasional trips out. eg to a restaurant.
There are regular visits from a hairdresser, chiropodist, optician and a local GP.
Overall, a very good care home with outstanding facilities giving the residents a good quality of life.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you very much for the feedback and for your lovely commendation. We take on other points made and will rectify appropriately.


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Review from Julie N (Daughter of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was a resident of Hall Grange dementia unit from 2018, until her passing in March this year. As a family, we were understandably somewhat concerned, at having to move Mum into a care home. However, on reflection, both then and now we realise we could not have done any better for her in our
choice. At Hall Grange she participated in the many activities that were available, her best being the singing. All the staff showed such love, affection, commitment and compassion for her, as her illness gradually deteriorated. We would recommend Hall Grange to anyone who is considering a care home option and put your mind at rest with any apprehensions anyone may feel. Thank you to the carers for making our mum's final years, happy, secure and content ones for her.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you very much for the feedback and for your lovely commendation. I am pleased that we were able to your expectations.


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Review from Lisa W (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last 5 weeks of my Dad's life he was cared for by the team at Hall Grange. Their warm welcome on arrival, care and kindness offered not only to my Dad but also to me at a difficult time you cannot put a price on.
Dad and I renamed it Hall Grange Hotel as the facilities were simply just the
same, a lovely room, restaurant, lounge area, lots of activities for all to enjoy and peaceful and pretty gardens.
And most importantly great service and wonderful staff.

Reply from Abiodun Williams, Home Manager at Hall Grange

We are extremely grateful for your warm and thoughtful feedback, your feedback keeps us going. Thank you.


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Review from Nadine D (Daughter of Resident) published on 24 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Hall Grange since May 2019, and my Dad spent 6-weeks there before he passed away in April 2021. I have nothing but the highest praise for Hall Grange, it is simply the best care home you could ever hope to find. It is run in an extremely professional manner and is highly efficient
and well organised. All the staff are friendly, courteous and extremely helpful, they always go that extra mile. They look after my Mum so well that she is positively thriving and is very happy there. My Dad was a challenge for the staff, as he could be cantankerous, but the staff never failed to treat him kindly and made his last days as pleasant and comfortable as possible. This is a beyond gold standard care home. I never have to worry about my Mum being there because I know she is treated with kindness, dignity and respect. I very much enjoy the Christian ethos in the care home, being a Christian myself, and this suits my Mum too, who is a Catholic.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you very much for taking time to review the care we provide at Hall Grange, your feedback and commendation mean a lot to us.


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Review from J L (Daughter of Resident) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is now much happier since I have been able to visit her more frequently. She did not enjoy the first year of lockdown. She is well cared for and enjoys her food. Staff are always kind and helpful. However she does miss the occasional visits from her wider family and members of the Church who can
no longer simply pop in.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking the time to review our home, and thank you for a lovely comment, we really value your feedback.


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Review from Julia B (Sister of Resident) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has lived at Hall Grange for 3 years now. He has been through several unwell episodes but has come through these times and been well afterwards. I really believe this is all down to the kind and dedicated staff that work at his home.
I feel that my brother is in very capable hands and being
cared for by down to earth loving people. Who could ask for more?
I would recommend Hall Grange to anybody who wanted a special place for their loved ones and know that they are in very good hands. The staff are a credit to Hall Grange and Hall Grange is an excellent home indeed.
Thank you all at my brother’s home I really appreciate you all.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking the time to review our home, and thank you for a lovely comment, we really value your feedback.


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Review from A F (Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known MHA since the 1960s and was in charge of five similar homes (at different times) run by a church. When I was discharged from hospital after treatment for prostate cancer this was my first choice and although the structure has changed Hall grange maintains its reputation.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for the feedback and for your lovely recommendation, this is very much appreciated.


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Review from S C (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with the way Mum has been cared for. The staff are kind and helpful. She likes the staff and says they are kind.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking the time to review our home and thank you for a lovely comment, we really value your feedback.


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Review from S G (Daughter of Resident) published on 26 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After living alone and neglecting herself, my mother has found a new lease of life and feels very relaxed and supported at Hall Grange. The home is warm, clean and welcoming, meals promptly served in the dining room. The staff are cheerful and helpful, and activities varied and distracting. Staff have
been patient and proactive during the lockdown, and management informative via emails. The wilderness is the icing on the cake! Well done, everyone.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking time to review our home, your thoughts and feedback means a lot to us. We will continue to do our best, for a remarkable experience for our residents.


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Review from W F (Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never been treated better in my life since I arrived here four years ago, I have been in many flats, hostels and bedsits and this home is absolutely lovely. I have everything done for me. I have a handicap and can only walk everywhere with my trolley. I could never cook or get to the shops. I
have not been down the road for four or five years. Thank you very much.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking the time to review our home, and thank you for a lovely comment, we really value your feedback.


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Review from G L (Sister of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister could be extremely difficult, worsened by her severe deafness and her refusal to consider any hearing aids. The staff at Hall Grange managed to remain patient in most situations which I thought was exemplary. Perhaps the menu could be more varied including yoghurt and fresh fruit occasionally.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you for taking the time to review our home, and thank you for a lovely comment, we really value your feedback.


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Review from J B (Daughter of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very helpful, kind and caring.
They would always welcome you with a smile. The home was very clean and tidy, and the bathrooms and bedrooms were immaculate.
My mother was treated with kindness and dignity living at Hall Grange.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking the time to review our home, and thank you for a lovely comment; we really value your feedback.


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Review from J M (Daughter of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was well looked after in her final year.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for your review. I am glad that you feel your mum was well looked after.


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Review from S T (Son of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum had heart surgery in 2012 and a severe stroke followed in July that same year. After successfully being accepted at hall Grange Mum became a resident in May 2013. She was so happy at Hall Grange and received wonderful care and support from all of the staff and management. She was the life and
soul of the home and enjoyed her later years there. The family thanks MHA Hall Grange for the wonderful support and care provided.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for your review. I am delighted that you feel your mum received wonderful care and support. I will pass on your comments to the staff team.


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Review from J H (Daughter of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have wanted a better home for my mum. The staff have been amazing, so kind and caring, and always being there with kind words and encouragement.
The food at Hall Grange is excellent, Mum always enjoys the food the chef cooked.
The management is kind and caring, and always there for you.
The facilities at Hall Grange are fantastic eg, rooms are always very clean, activities always encouraged.
I would like to take this opportunity to thank everybody at Hall Grange.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you very much for the feedback and for your lovely commendation, this is very much appreciated.


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Review from J E (Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my 3rd short stay to give my wife respite from caring for me.
The staff are competent, friendly, helpful and cheerful.
The accommodation is first-rate, spacious and clean. Well looked after good facilities.
Activities a wide range provided.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking the time to review our Home, and thank you for a lovely comment, we really value your feedback.


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Review from S N (Sister of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my brother is excellent! Since he has been in this home I feel a lot more comfortable leaving him alone. The staff are great, helpful and friendly. My brother seems a lot happier since being there.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking the time to review our Home; we are grateful for your valued feedback and lovely comments. I shall share this with the team.


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Review from A D (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum died in April having spent 16 months in the care of Hall Grange. She was living in the dementia unit where she was loved and cared for by all. As relatives, we worked closely with the team of front line carers and management and resolved satisfactorily all issues that envolved mums condition
changed and her dementia deepened. Our family will be forever grateful for their care of her.

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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Hall Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.617 for Hall Grange is calculated as follows: ( (192 Excellents x 5) + (63 Goods x 4) + (17 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 274 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hall Grange is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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