Hall Grange

Shirley Church Road, Shirley, Croydon CR9 5AL
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9.6 53 Reviews
  • Hall Grange, Croydon
Hall Grange, in Shirley, Croydon, offers a person-centred service for residents with old age related care needs within a spacious and comfortable interior that makes the most of carers' skills and talents. Hall Grange offers residential and dementia care for up to 86 older people.

Located three miles east of Croydon town centre, Hall Grange has an excellent local reputation, with relatives and volunteers involved in events and activities at the home. Residents also benefit from access to MHA The Wilderness, a seven acre nature reserve at the back of Hall Grange, where they can get involved in green activities including planting, creating homes for wildlife and bird watching.

Award-winning music therapy is provided by a specially trained Music Therapist, with singing and the playing of simple percussion instruments in group or one-to-one sessions. This is particularly beneficial to residents living with dementia, helping to reduce signs of distress, improve communication and alleviate isolation.

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Care Provided by Hall Grange

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Abiodun Williams (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (86)
    • Single Rooms with ensuite Wet Room (86)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hall Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,577 – £1,672
    • Self-Funded Residential Dementia Care £1,630 – £1,750
  • (these prices are only a guideline, please contact Hall Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hall Grange Reviews (53)

Total of 53, showing 41-53
9.6

Hall Grange has a Review Score of 9.6 (9.599) out of 10, based on 22 reviews in the last 2 years. Over all time Hall Grange has 53 reviews.

Overall Experience

  • 38
  • 13
  • 2
  • 0
  • 0

Date Published

53
4
14
22
31

Review from Peter H (Brother of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I visit my elder brother every week. The home in general and staff are very good. Matters of concern:


1)Who should ask the GP for flu injection - the home or the family (if they have family). Why do you not as GPs in October to give flu injections?


2) I asked a number of times about my brother's

painful right shoulder (an old injury). I was told he was getting paracetamol. My nephew asked if I could ask the doctor to go and see my brother. He did and I am told ordered an x-ray. Should the home not notice this and act on it? What if there was no family?

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Review from Elizabeth V (Daughter of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home in every way. Very caring staff, good range of activities, well-maintained facilities and gardens, great food.

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Review from Wendy M (Daughter of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hall Grange is a purpose built care home with spacious rooms and excellent facilities. The gardens are well established and residents are able to use these beautiful grounds whenever weather permits. I have always found the staff at Hall Grange to be friendly and helpful towards me and my family and
caring towards my mother. Activities are arranged for most mornings and afternoons. There is Christian worship four days a week for those who wish to take part. My mother is in the dementia wing at Hall Grange, and I feel she is getting the help and care she needs for her condition.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking the time to review our home; we are grateful for your valued feedback and lovely comments. I shall share this with the team.


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Review from David C (Nephew of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a resident at Hall Grange for 12 years. She has been very well cared for throughout the time of her residency. In her later years, her health has declined and she has needed more care which has always been provided by the friendly staff at the home.
The home is a very nice place to
stay at. The rooms are very well decorated, spotlessly clean and very nicely furnished. The care staff are very friendly and helpful and will always update me when I call to see how my aunt is.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking the time to review our home, and thank you for a wonderful comment.


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Review from Janet H (Sister-in-law of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband died in Hall Grange in November 18 having been there since July 18. He had very good treatment throughout his time there and I could not have wished for anything better for him. All the carers were excellent and could not have been kinder to him or me, as they are still to his sister.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking the time to review our home. We are grateful for your valued feedback and lovely comments. I shall share this with the team.


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Review from Norma S (Power of Attorney of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent activity programme allowing residents to be involved and participating mornings and afternoons. Spiritual needs (taken great care of). Service on Sunday and prayers during the week. Residents are happy and the atmosphere exudes peace and calm ministering to social and spiritual care needs.
Carers willing and friendly but also vigilant. This is excellent.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking the time to review our Home, and thank you for your valued feedback. This enables us to strive to further improve the quality of life to our residents.


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Review from Roger R (Relative of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very sympathetic to residents needs.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you for your feedback and compliments.


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Review from J L (Daughter of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our overall experience of the home was very positive.
My mother was cared for kindly and well and her rights and thoughts attended in a positive what.
Communication with the home for relatives could be improved with more obvious and easier ways of getting information and feedback for those living
further away from their relative.
We have recommended the home to others. Positive, warm atmosphere with kind, caring staff, generally good staff levels.
A front reception desk (staffed) would improve the safety and welcome to the home.

Reply from Abi Williams, Home manager at Hall Grange

Thank you very much for your feedback, I am glad mum enjoyed her stay with us, we value this a great deal, we will use it for the development of our service.


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Review from C S (Niece of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we entered the home, we were bowled over. I visited twice a week over a fortnight and then moved my uncle in.
Every time, all the residents had smiles on their faces, looked stimulated and well cared for and were eager to come and introduce themselves and nothing was too much trouble.
The
buildings are newly built and the standard of furnishings is high. Ensuite rooms, large windows, reclining chairs.
It is easy to make it feel homely.
Lovely gardens, sitting rooms and a good programme of activities. I believe my uncle will be extremely happy and he's settled in very quickly.

Reply from Abi Williams, Home manager at Hall Grange

Thank you very much for your feedback, we value this a great deal, we will use it for the development of our service.


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Review from Christine C (Daughter of Resident) published on 14 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

"This is your Mother's home...." was a repeated and a reassuring response to questions and suggestions about mum's care at Hall Grange. It exemplifies their code of conduct which puts the residents first.
Over the course of four years, my mother was fortunate to be cared for and nurtured by the kindest,
professional staff. She was always treated with dignity and respect, even when a sprinkling of good humour was needed.

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Review from Juliet H (Daughter of Resident) published on 14 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the years mother was a resident I witnessed the Staff's extraordinary care, patience, humour and grace in providing for her well-being.
I am grateful too that mother was able to experience the newly built wing with it's light filled rooms, new technology and beautiful garden.

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Review from G S (Relative of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all at Hall Grange for their care and attention they gave my great aunt for just under three years. You often hear people stay that staff are only doing their job, but I totally disagree and have witnessed differently, this is not just a job they do things for the residents with
respect, a smile much patience and with love and professionalism. They treat the resident like family members as indeed Hall Grange is like a big caring family. MHA are indeed the most fortunate to have such brilliant staff.

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Review from Susan O (Daughter of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial warmth of the welcome to Hall Grange, through the daily support and care of my mum, to the devoted and loving consideration in her final weeks, the staff and management of the home could not have done more for her or the family. My mum loved her time at Hall Grange and appreciated having
people around her who respected her dignity and helped her to live as she wished in a warm and secure community. If only all care homes were like this one.

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Current Review Score: 9.6 (9.599)

Overview of Review Score

The Review Score of 9.6 (9.599) out of 10 for Hall Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.599 for Hall Grange is calculated as follows: ( (180 Excellents x 5) + (63 Goods x 4) + (17 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 262 Ratings = 4.599

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hall Grange is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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