The Heathers Residential Care Home Ltd

33-35 Farnaby Road, Shortlands, Bromley BR1 4BL
Submit a Review
9.6 25 Reviews
  • The Heathers Residential Care Home Ltd, Bromley
Established in 1984, The Heathers’ exceptional level of care and support enjoys an excellent reputation for which they are very proud.

Located in leafy Shortlands village, backing onto the golf course, this 14 bedroom Care Home offers a warm, friendly environment, with large, welcoming and mature gardens.

A fully trained, long standing staff, ensure residents lead normal, homely lives and retain independence. Residents' rights to privacy, choice and dignity are respected at all times.

Activities play an important role as ensure residents maintain personal hobbies and take regular exercise. As such they have their own Activities Coordinator and regular Fitness Instructor.

Care workers encourage contact with social clubs, churches and outside contacts, as well as shopping trips, excursions and outings.

To help make residents' lives more comfortable, they provide services from outside specialists such as weekly hairdressing appointments, a chiropodist, physiotherapist and a reflexologist who also provides massages.

To ensure complete satisfaction, they have their own in-house chef, catering for varying tastes and ensuring an ever changing diverse menu.

Show The Heathers Residential Care Home Ltd on the Map

Care Provided by The Heathers Residential Care Home Ltd

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 14 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Heathers Residential Care Home Ltd
  • Person in charge
  • Lee Morrison (Owner)
  • Admission Criteria
    • Admission on Assessment
    • Ages 65+
  • Room Information
    • Single Rooms (12)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for The Heathers Residential Care Home Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,375 – £2,450
    • Self-Funded Residential Dementia Care £1,375 – £2,450
    • RESPITE Self-Funded Residential Care £1,550 – £2,850
    • RESPITE Self-Funded Residential Dementia Care £1,550 – £2,850

  • Our fees range from single occupancy rooms without an en-suite, through to en-suite rooms and a double/twin en-suite, which is occupied by two people and commands the very upper level of our fee base. Generally our average weekly rate is £1,400. Each room welcomes our residents to decorate it as they wish and to fetch in their own furniture and photos to make themselves feel even more at home.
  • (these prices are only a guideline, please contact The Heathers Residential Care Home Ltd to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home have an open door policy and positively encourage visitation to see loved ones. In order to avoid too many people at once, it's often a good idea to call in advance to ensure quality time can be spent. The home have a lift to all floors to make the Home accessible for all requirements.


  • Parking

  • The home is fortunate enough to have a large capacity driveway plenty of parking on the road outside if required.


The Heathers Residential Care Home Ltd Reviews (25)

Total of 25, showing 1-20
9.6

The Heathers Residential Care Home Ltd has a Review Score of 9.6 (9.578) out of 10, based on 7 reviews in the last 2 years. Over all time The Heathers Residential Care Home Ltd has 25 reviews.

Overall Experience

  • 20
  • 5
  • 0
  • 0
  • 0

Date Published

25
0
3
7
18

Review from Tim J (Son of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has never looked better since she entered this home. The Heathers is like a 4 star hotel for residents. The facilities are exceptional. The garden and outdoor buildings are accessible to anyone with disabilities. The staff are always welcoming and considerate. This home is intimate with a
small capacity for residential occupancy which allows individual identity. The communal lounge enables interaction with guests and staff. The familiar routine and the regular contact of staff and guests has put my mother's anxiety to rest.
The Heathers provides regular entertainment for guests and the opportunity for exercise.
I can take solace from every visit, in the knowledge that my mum is safe and cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I H (Son of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Heathers have looked after my mother since covid. The staff have been wonderfully patient and caring. She has medical issues and the care she receives is attentive and sympathetic with the staff keeping me constantly informed. The Heathers is family-run and we all feel part of The Heathers family.
The atmosphere is very cheery and there are lots of activities taking place to keep the residents active both physically and mentally. It is a very challenging and emotional time when you have to place your parents into the care of others and throughout the process, I could not have been given more comfort and confidence that they get the very best of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K K (Daughter-in-law of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at The Heathers for 3 years. She is very happy and the care has been outstanding. The carers always go the extra length and take a genuine deep interest in each resident. There are a variety of daily activities and each resident is encouraged to join in. Residents
are not left alone in their rooms. Everybody is part of The Heather's family, spending most of the day together in the beautiful, spacious communal room. There is also a sunny large terrace adjacent to the communal room with easy access to the outdoor space. Visitors are made very welcome, helping to make the visit a lovely experience. I am very glad we have chosen this home for my mother-in-law.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James C (Son of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into The Heathers in December 2023, requiring both respite and then permanent care. When we were looking at homes we immediately warmed to this establishment. It’s managed professionally and the staff are caring and patient and seem to take the time to get to know the residents. My mother
has settled in well and enjoys the food, activities and her garden view. Staff keep us updated regularly and we are reassured that she is safe, eating a good diet and monitored 24/7. I would highly recommend this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian B (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The Heathers for a year. From the moment mum moved in her mood improved rapidly. She soon settled into her happy surroundings. This is due to the high-quality care from all the staff. All the staff and entertainment team are exceptional. They take their duties with patience, care,
and a smile. I am so happy I found The Heathers.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul C (Cousin of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to The Heathers to see my cousin on her birthday. The staff were very helpful and updated me with a list of clothing that she required. I took her out for a coffee and a cake and got the required clothes. Upon our return, I was invited to have lunch with the residents; this was very welcome,
as I had travelled from the West Country. The staff later produced a birthday cake and sang Happy Birthday. It all helped to make a great day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie W (Daughter of Resident) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum needed to go into residential care earlier this year and I went to look at a few homes before making the decision to leave her in the care of The Heathers. I couldn't have made a better decision - and if you are somebody out there looking for the kindest, most caring and compassionate
place for your loved one to live out their days, then look no further.
The Heathers is family-owned, and it really shows how much they care about their precious residents by the kind of staff they employ. Communication with family is excellent and I was always made to feel welcome and met with a smile and a chat.
Sadly, my mum didn't live very long at the Heathers, but the time she had there brings me great comfort knowing she died surrounded by the very kindest and best of carers. I spent a long time there during my Mum's final weeks, and what I saw and heard really did help to restore my faith that there are good homes out there - you just have to be lucky enough to find one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K S (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is happy at the care home, he gets on well with the staff. Dad is a private person so it is great that he has his own outdoor space to sit and bird watch and grow flowers. This was a comforting thought for me, during the pandemic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda W (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at The Heathers Residential Care Home for nearly five years and during that time I have always felt confident that she is being well looked after. The staff are kind, caring and professional and the activities are excellent ensuring the residents keep mobile and engaged
as much as possible. They are always welcoming of visitors and make you feel very much at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine T (Daughter of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Heathers have treated my mum with so much care and love beyond their remit. The staff are friendly and caring. Manager and owner are kind and approachable. The home is cosy and inviting and extremely clean. Food is very good. They have done everything possible to keep everyone safe during the
difficult times we have faced with covid.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally H (Daughter of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful caring home that went above and beyond to treat my dad with love and respect as he approached the end of his life. His needs and requirements changed over time and the home changed with it to continue to give him the best possible care. This is a small well-managed home that has
a strong effective team of staff that can give a personalised service to each resident, and I have no hesitation in recommending it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lauren E (Daughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my dad received at The Heathers was exceptional. Every effort was made to make sure that his complex needs were attended to with diligence and compassion. The carers that looked after him became his friends and he was surrounded with love. The Heathers is extremely professionally run,
but it is also run like a true home from home.

Reply from Lee Morrison, Managing Director at The Heathers Residential Care Home Ltd

It was an honour to care for that great man, thank you for choosing us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John H (Husband of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff seem to understand and know the concern and worries experienced by the family and so act appropriately. They inform the family instantly of any issues with residents and willingly impart how residents are coping, day-to-day. This, for me, given family members confidence in how "loved ones"
are being cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue W (Daughter-in-law of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Heathers is truly a unique place. The respect, care, support and encouragement were given to the residents and family members are second to none! The food is delicious (have sampled many of the homemade cakes, desserts, etc)! Thank you management and staff for all that you do. You are all amazing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jason G (Son of Resident) published on 5 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Difficult review as unable to visit care home often. However, the staff seem to like my mother, and she likes them. They facilitate video calls during the pandemic and have taken all preventive measures to avoid covid19.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie B (Daughter of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Heathers is a small care home with 12 rooms. As such it was the perfect cosy environment for my mother when her dementia worsened. She lived there for three years, prior to her death last week. She was well cared for with kindness and affection by the excellent staff. I was particularly grateful
for the end of life care she received during the COVID lockdown (she did not have the virus). All staff are working tirelessly to protect their residents as I write this and deserve huge praise.

Reply from Lee Morrison, Managing Director at The Heathers Residential Care Home Ltd

She was an absolute delight to care for - completely adorable; she will be sadly missed.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P G (Daughter-in-law of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home with great staff showing the consistent quality of care. Highly recommended to anyone whom their loved one suffers from dementia. A home away from home!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Daughter of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in the Heathers for over a year and we have felt confident in his care from day one. The staff have become like a second family to us and we are constantly amazed at the genuine love that is shown to every resident there. Any concerns are dealt with immediately by the management regarding
his health and welfare and we are given the impression that nothing is too much for them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nick F (Son of Resident) published on 25 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Heathers is excellent. At the heart of this is the team. Staff strike that rare and most important balance between professionalism and compassion. We have always felt that, beyond their expertise which is clear, there is a genuine care for the residents as individuals. Our mum and dad have recognised
this from day one; there has been a genuine connection between them and the staff forged quickly and then built upon over time by the whole team at the Heathers.


The environment is very open; we and other members of the family are able to visit and are made welcome at any time. We have always felt this to be a measure of the management and staff's genuine commitment to providing everything that they promise - and to be seen to do so.


The house itself is homely. This was a very important thing for us when choosing a care home. Our parents would not have liked a large impersonal institutionalised environment. The Heathers is anything but.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sara L (Niece of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean, welcoming and very friendly. Only a small number of residents. Carers relationships with residents are very personal and kind. Lovely garden decking area. Good facilities staff very warm and cheery.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.578)

Overview of Review Score

The Review Score of 9.6 (9.578) out of 10 for The Heathers Residential Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for The Heathers Residential Care Home Ltd is calculated as follows: ( (72 Excellents x 5) + (10 Goods x 4) ) ÷ 82 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for The Heathers Residential Care Home Ltd is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (7)

Lee

Lee Morrison

Job Title: Owner

Joined: 2006

Having spent many years in the industry, Lee decided to invest in The Heathers some 20 years ago. Since then, he has developed the Home into a caring, homely environment, focusing on dignity and independence for all residents.


Staff contentment and support is a great focus for Lee and his management team, hence ongoing in-depth training is high on the agenda, as too is an open door policy, ensuring staff feel confident and supported at all times.


Lee is also involved with supporting young people in the community and spends much time helping those who may not be as fortunate as others.


It is a family-run business which employs his wife, Christelle, a French Chef who prepares all meals for residents, as well as his daughter who is a carer and son the maintenance manager.


Lynn

Lynn Kiy

Job Title: Administrator

Joined: 2022

Lynn joined The Heathers in March 2022 and has worked in various office roles in the care industry for 10 years. Prior to this, she worked in a variety of office roles, including working for the Lord Chancellor's Department for 12 years.


Lynn is very involved with staff training and supports the team with internal communication and team events.


She loves that The Heathers delivers a very personal service to the residents and that the home itself is well kept and a lovely environment to work in.


Christelle

Christelle Morrison

Job Title: Chef

Joined: 2010

Christelle has worked at The Heathers as the chef for 12 years and is passionate about providing the residents with healthy and nutritious food using fresh seasonal ingredients.


She is classically trained having been brought up in a family of French restaurateurs and enjoys our resident's positive views on appreciating freshly cooked meals from her homeland. She has of course mastered the recipes of foods from the UK and many other countries around the World.


Christelle ensures that each resident has a special cake baked for them on their birthday!


Rebecca

Rebecca Britton

Job Title: Manager

Joined: 2014

Rebecca has been at The Heathers for 10 years and was a carer prior to that for 4 years.
She has worked her way up and became the Manager in 2023.


She loves the residents at The Heathers and says that as it is privately owned, The Heathers is well cared for and is constantly being improved.


As well as managing the Home, Rebecca involved herself on shifts and supports the team by providing personal care and medication when required.


A hands on approach from all members of the team is what sets The Heathers apart.


Charlotte

Charlotte West

Job Title: Carer/Housekeeper/Activities

Joined: 2016

Charlotte has worked at The Heathers for 8 years and was a Nursery Nurse prior to working with us. She brings warmth and comfort to our residents, as well as her colleagues alike.


She has sat and passed with honours, all her carer training and devotes herself to her work.


She says "I love working at The Heathers because being a smaller home you can get to know the residents extremely well which allows delivering more personalised care'.


Gill

Gill Dunmall

Job Title: Carer

Joined: 2016

Gill is new to The Heathers but has worked in care for 8 years. She has studied Palliative Care at St. Christophers and Namaste for End-of-Life.


Gill joined as a carer and developed her role to be one of the most trustworthy seniors in the Home.


She supports her team through their medication training and helps with personal care in an extremely compassionate way.


Residents and their loved ones alike feel comforted that she is part of our team.


Diane

Diane Riby-Williams

Job Title: Senior Carer

Joined: 2019

Diane has worked at The Heathers for 3 years and has worked in the care industry for over 20 years.
She likes that as The Heathers is a small care home it is very friendly.


Frequently Asked Questions about The Heathers Residential Care Home Ltd

What types of Care is The Heathers Residential Care Home Ltd registered for?

Older Person Care, Dementia, Respite Care & Learning Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Heathers Residential Care Home Ltd provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Heathers Residential Care Home Ltd have?

There are 12 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Heathers Residential Care Home Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Heathers Residential Care Home Ltd to the centre of Bromley?

0.5 mile(s) as the crow flies, distance by road may be significantly further.