The Heathers Residential Care Home Ltd

33-35 Farnaby Road, Shortlands, Bromley BR1 4BL
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9.6 25 Reviews
  • The Heathers Residential Care Home Ltd, Bromley
Established in 1984, The Heathers’ exceptional level of care and support enjoys an excellent reputation for which they are very proud.

Located in leafy Shortlands village, backing onto the golf course, this 14 bedroom Care Home offers a warm, friendly environment, with large, welcoming and mature gardens.

A fully trained, long standing staff, ensure residents lead normal, homely lives and retain independence. Residents' rights to privacy, choice and dignity are respected at all times.

Activities play an important role as ensure residents maintain personal hobbies and take regular exercise. As such they have their own Activities Coordinator and regular Fitness Instructor.

Care workers encourage contact with social clubs, churches and outside contacts, as well as shopping trips, excursions and outings.

To help make residents' lives more comfortable, they provide services from outside specialists such as weekly hairdressing appointments, a chiropodist, physiotherapist and a reflexologist who also provides massages.

To ensure complete satisfaction, they have their own in-house chef, catering for varying tastes and ensuring an ever changing diverse menu.

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Care Provided by The Heathers Residential Care Home Ltd

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 14 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Heathers Residential Care Home Ltd
  • Person in charge
  • Lee Morrison (Owner)
  • Admission Criteria
    • Admission on Assessment
    • Ages 65+
  • Room Information
    • Single Rooms (12)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for The Heathers Residential Care Home Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,375 – £2,450
    • Self-Funded Residential Dementia Care £1,375 – £2,450
    • RESPITE Self-Funded Residential Care £1,550 – £2,850
    • RESPITE Self-Funded Residential Dementia Care £1,550 – £2,850

  • Our fees range from single occupancy rooms without an en-suite, through to en-suite rooms and a double/twin en-suite, which is occupied by two people and commands the very upper level of our fee base. Generally our average weekly rate is £1,400. Each room welcomes our residents to decorate it as they wish and to fetch in their own furniture and photos to make themselves feel even more at home.
  • (these prices are only a guideline, please contact The Heathers Residential Care Home Ltd to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home have an open door policy and positively encourage visitation to see loved ones. In order to avoid too many people at once, it's often a good idea to call in advance to ensure quality time can be spent. The home have a lift to all floors to make the Home accessible for all requirements.


  • Parking

  • The home is fortunate enough to have a large capacity driveway plenty of parking on the road outside if required.


The Heathers Residential Care Home Ltd Reviews (25)

Total of 25, showing 21-25
9.6

The Heathers Residential Care Home Ltd has a Review Score of 9.6 (9.578) out of 10, based on 7 reviews in the last 2 years. Over all time The Heathers Residential Care Home Ltd has 25 reviews.

Overall Experience

  • 20
  • 5
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Date Published

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18

Review from Rosalind W (Daughter of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are so happy and relieved to find the Heathers care home to care for our mother who is in the early stages of dementia, resulting in ill health as she was unable to care for herself at home. All the staff are fantastic, so patient, kind and caring. The food is excellent and very importantly,
each resident is treated accordingly to their individual needs. In the case of our mother, she is allowed to lie in some mornings and spend most of her day in the garden in good weather. Her health has improved remarkably in the 6 weeks she has been a resident.

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Review from K M (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home caters for dementia sufferers, mum has no short term memory but she regularly tells me the people here are lovely or very kind, she believes she is on holiday in a hotel. Personally, mum is always immaculate her clothes are co-ordinated she has her hair done and nails, she loves art and one
member of staff took her to an art exhibition, she takes part in lots of activities and is happy safe and well cared for and I have peace of mind. Priceless.

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Review from J F (Son of Resident) published on 30 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The heathers is a lovely friendly care home where the staff and the owners really do care and nothing is too much trouble.
My mum was taken into respite care in difficult circumstances and with the Heathers friendly but the professional care she has now settled in very well and is able once again to
have some quality of life instead of just existing. I highly rate this home.

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Review from A D (Niece of Resident) published on 24 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Heathers provides a homely environment in a clean, well-maintained an comfortable home. Residents are treated with respect and dignity. Staff are kind, attentive and work hard to build excellent relationships with residents.

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Review from Jean H (Daughter of Resident) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't ask for a better place for my father of 97 years to be. He is given all the love, care and attention he needs. The staff are patient and spend time with him, chatting and making sure he is comfortable. His dietary needs are seen to and he is always dressed smartly and in well laundered clothes.
The staff are consistent and happy. He has been taken to the dentist by one of the staff and calmed down by her gentle touch during the treatment. Themed parties have given him something to watch and be included in. There is NEVER any unpleasant smell in any part of the home.

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Current Review Score: 9.6 (9.578)

Overview of Review Score

The Review Score of 9.6 (9.578) out of 10 for The Heathers Residential Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for The Heathers Residential Care Home Ltd is calculated as follows: ( (72 Excellents x 5) + (10 Goods x 4) ) ÷ 82 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for The Heathers Residential Care Home Ltd is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Lee

Lee Morrison

Job Title: Owner

Joined: 2006

Having spent many years in the industry, Lee decided to invest in The Heathers some 20 years ago. Since then, he has developed the Home into a caring, homely environment, focusing on dignity and independence for all residents.


Staff contentment and support is a great focus for Lee and his management team, hence ongoing in-depth training is high on the agenda, as too is an open door policy, ensuring staff feel confident and supported at all times.


Lee is also involved with supporting young people in the community and spends much time helping those who may not be as fortunate as others.


It is a family-run business which employs his wife, Christelle, a French Chef who prepares all meals for residents, as well as his daughter who is a carer and son the maintenance manager.


Lynn

Lynn Kiy

Job Title: Administrator

Joined: 2022

Lynn joined The Heathers in March 2022 and has worked in various office roles in the care industry for 10 years. Prior to this, she worked in a variety of office roles, including working for the Lord Chancellor's Department for 12 years.


Lynn is very involved with staff training and supports the team with internal communication and team events.


She loves that The Heathers delivers a very personal service to the residents and that the home itself is well kept and a lovely environment to work in.


Christelle

Christelle Morrison

Job Title: Chef

Joined: 2010

Christelle has worked at The Heathers as the chef for 12 years and is passionate about providing the residents with healthy and nutritious food using fresh seasonal ingredients.


She is classically trained having been brought up in a family of French restaurateurs and enjoys our resident's positive views on appreciating freshly cooked meals from her homeland. She has of course mastered the recipes of foods from the UK and many other countries around the World.


Christelle ensures that each resident has a special cake baked for them on their birthday!


Rebecca

Rebecca Britton

Job Title: Manager

Joined: 2014

Rebecca has been at The Heathers for 10 years and was a carer prior to that for 4 years.
She has worked her way up and became the Manager in 2023.


She loves the residents at The Heathers and says that as it is privately owned, The Heathers is well cared for and is constantly being improved.


As well as managing the Home, Rebecca involved herself on shifts and supports the team by providing personal care and medication when required.


A hands on approach from all members of the team is what sets The Heathers apart.


Charlotte

Charlotte West

Job Title: Carer/Housekeeper/Activities

Joined: 2016

Charlotte has worked at The Heathers for 8 years and was a Nursery Nurse prior to working with us. She brings warmth and comfort to our residents, as well as her colleagues alike.


She has sat and passed with honours, all her carer training and devotes herself to her work.


She says "I love working at The Heathers because being a smaller home you can get to know the residents extremely well which allows delivering more personalised care'.


Gill

Gill Dunmall

Job Title: Carer

Joined: 2016

Gill is new to The Heathers but has worked in care for 8 years. She has studied Palliative Care at St. Christophers and Namaste for End-of-Life.


Gill joined as a carer and developed her role to be one of the most trustworthy seniors in the Home.


She supports her team through their medication training and helps with personal care in an extremely compassionate way.


Residents and their loved ones alike feel comforted that she is part of our team.


Diane

Diane Riby-Williams

Job Title: Senior Carer

Joined: 2019

Diane has worked at The Heathers for 3 years and has worked in the care industry for over 20 years.
She likes that as The Heathers is a small care home it is very friendly.