Review from R W (Daughter of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience

My mother has been in Highcroft Care Home for just over a year. She is currently the oldest resident and all the staff treat her with respect and care. She is extremely frail and she is treated gently and with respect. I know she likes to chat with the staff members and they always make time to sit

and talk with her. When I visit, the facilities are always clean and my mother is very safe and secure. Her bedroom is kept neat and clean and she always appears clean and well looked after. And from what I can see, the other residents appear to be clean and well looked after. The staff are always friendly and always ready to give an update on her current health. I'm very happy with the care that Mum has received since she moved in.

Reply from Durga Thapa, Manager at Highcroft Care Home

Thank you for your kind words. We are grateful for your support and encouragement as it enables us to be confident that we are looking after Mum in the way you would like us to. Thank you very much.

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Review from Kelly M (Niece of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience

My Aunt has been a resident for over two years at Highcroft Care Home. The staff and very friendly and caring and make sure she has every thing she needs. They keep in contact with myself and family which we are grateful for.

Reply from Durga Thapa, Manager at Highcroft Care Home

Thank you Kelly for your great review. We try our best to provide the care our residents need.

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Review from Nikki A (Granddaughter of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience

I have nothing bad to say about this facility, as each time I’ve gone, I am satisfied with the treatment I have seen. My grandfather seems to like there he has managed to make a few friends. Even when I call he seems to be in good spirits the staff are amazing. I personally would definitely recommend

this care home to anyone who is looking for a safe place for their family member to stay.

Reply from Durga Thapa, Manager at Highcroft Care Home

Thank you, Nikki, for your kind words; we really appreciate your support.

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Review from H R (Friend of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience

My elderly neighbour whom our family become friendly with during the pandemic, has been here since May 2021. The manager and the main carer for her have been an absolute delight. All the carers I have met are friendly and all work really hard and that’s all down to the management as they strive to look

after their staff. Thank you for looking after my friend and for your continued support with social services as well.

Reply from Durga Thapa, Manager at Highcroft Care Home

Thank you for the positive comment on our care and we very much appreciated it.

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Review from David W (Son of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience

My mum was in the Highcroft Care Home at Walthamstow. The team at the home were conscientious, caring and very professional. The attitude of the managers and staff was very caring all across the board. I never felt when I left to go home that she was not in a safe environment. Maybe my mum could have

done more activities but that was down to her. I have been in a couple of care homes with other members of my family and this is the best. My family are very grateful and would recommend this one every time.

Reply from Durga Thapa, Manager at Highcroft Care Home

David, thank you for taking the time to write this review, we strive to achieve high standards and appreciate the feedback.

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Review from Marilyn P (Daughter of Resident) published on 31 July 2018
Submitted via Website • Report

Overall Experience

My dad was in Highcroft for seven months until he was admitted to hospital where he died. I was extremely happy with it - the staff were absolutely wonderful - all of them. They were very, very kind to him - and to us his family. They did their best to interest him in activities, despite his reluctance!

He was always kept clean and presentable, a close eye was kept on his health and they made sure he ate properly. The food was of a high standard and his appetite improved after he moved into their care. I'm very grateful to all the staff for making my lovely dad's last months of life as pleasant as it could have been. In the ratings, the only reason I haven't given an excellent for facilities and activities is that the care home is a small one so those things are somewhat limited by that, which obviously can't be helped. In my dad's case though, it was everything he needed. I have actually already recommended Highcroft to a friend who now has her mother there.

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Highcroft Care Home

Care Provided by Highcroft Care Home

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Funding & Fees Guide for Highcroft Care Home

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