What types of Care is The Hollies registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Hollies provide?

Own GP if required is an additional type of care provided.

How many Rooms does The Hollies have?

There are 17 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Hollies?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Hollies to the centre of London?

8.4 mile(s) as the crow flies, distance by road may be significantly further.

The Hollies care home, 9 & 11 Fox Lane, Palmers Green, London N13 4AB

Review from Lesley C (Daughter of Resident) published on 23 April 2020
Submitted via Website • Report

Overall Experience

My father was cared for by The Hollies for 16-months until he passed away this month. The staff at the care home treated him as if he were family.
The home is cosy, and there are so many activities and Dad was taken on some lovely visits, and my mother was able to go along too.
The summer party

was a memorable family occasion. His room was airy and bright, and the home was well looked after.
The staff are friendly, caring and professional in all that they do, and always attentive to the needs of residents.
Last summer, we took dad into the garden every time we visited, and we were able to install his keyboard at the home for him to play.
He ate well, and the main lounge is small enough that there is a nice atmosphere there, plus the home is very secure, and there is always plenty of staff around.
We looked at several homes, but this was our first choice mainly due to the welcoming nature of the staff and the lovely rooms. I would highly recommend this care home.

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Review from Panayiotis A (Son of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience

My mother was cared for by Hollies for six weeks. The care workers were always professional, caring and sympathetic towards my mother and the other residents. They were always eager to help and acted in a professional manner throughout.

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Review from A K (Granddaughter of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience

The staff at The Hollies are wonderful and work so hard to support each and every resident. They are caring, friendly and very efficient. Sadly, my grandad recently passed away, however the manager and carers sat beside him until the very end and always tried their best to be as accommodating as possible.

Thank you very much for looking after my grandad so well - we'll miss seeing your lovely faces.

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Review from I K (Daughter of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience

Love the great staff at The Hollies. My dad passed away 19th Sept and the staff were brilliant. They treated my dad like he was their own dad. Whenever I phoned they were always polite and so friendly and put me at ease. I am so pleased we chose The Hollies and I would definitely recommend it. Thank

you all so much for your love and support, fantastic, sincere and beautiful people.

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Review from Sylvia M (Friend of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience

My friend has been a resident of the Hollies for several years. I visit 6-7 times a year on various days of the week and over the years have never found anything to complain about. We are always welcomed and given a cup of tea/coffee and biscuits. A good-humoured staff who are caring and supportive

without being overbearing. Recently I have noticed many improvements in the decor.

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Review from Anton F (Son of Resident) published on 18 September 2019
Submitted via Website • Report

Overall Experience

Our mother has been very well cared for at The Hollies since she was admitted as a resident at the end of July 2018. Before that, home carers were finding it increasingly difficult to handle our mother who has double dementia, unable to administer personal care and not able to encourage to eat properly

or to get out of bed, even to change soiled bedclothes. Staff at The Hollies handle all these issues with compassion, dignity, very good humour, unphased by our mother's resistance to having essential personal care. There appears to be little in the way of staff turnover and the manager and her team are clearly doing an excellent job. The care home is invariably clean. A variety of activities and entertainment are provided and meals are wholesome. The staff show care and affection for our mother and she is thriving as much as is possible for a woman of 99 years with advanced dementia. Visitors are invariably made welcome, too.

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Review from C W (Daughter of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience

I am pleased that my mum spent her last days at the home, as the care she received was of a consistently high standard by friendly and attentive staff. It was a stimulating environment with activities taking place every day, which gave her much to focus on. In the home, there is a genuinely warm and

positive air with a family-type atmosphere and a great community of care. I can't recommend them highly enough.

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Review from Irene K (Daughter of Resident) published on 18 September 2019
Submitted via Website • Report

Overall Experience

I am extremely happy and grateful for the service provided. The Hollies have supported my dad very well through his journey with Dementia. His needs have of course changed over time and the staff have adapted their approach in the best ways to ensure he gets the care he needs. The staff, along with

the manager, are fantastic and have shown excellent skills of attentiveness. They are always happy and so easy to talk to - I highly recommend The Hollies.

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Review from Dawn B (Daughter of Resident) published on 12 September 2019
Submitted via Website • Report

Overall Experience

Just wanted to thank all the team at The Hollies for the care that you gave to our mum in her final months.
All the team go above and beyond the call of duty - well done to you all.
Mum has been looked after and cared for as if they were one of their own family.
In her final weeks and days, she was

cared for with nothing but dignity and respect, it is nice to know when you leave you are leaving her in very capable hands.
As a family we could not have found a better home for mum to spend her final 8 months - we thank you all so very much from the bottom of our hearts.
Your love and support are greatly appreciated and we will never forget the care that you gave to our mum.
Not only do they support the person who is in the home they also give so much support to the family who are going through a very difficult period.
I write this on behalf of my dad, two brothers and all of our family - thank you.

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Review from W H (Son of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience

Overall I feel that the staff make you feel more than welcome and think that some fo above and beyond. The caring side seems to be excellent so credit to all. The decor could do with a little spruce up but overall do find The Hollies reasonably clean.

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Review from Magdalene B (Daughter-in-law of Resident) published on 17 February 2019
Submitted via Website • Report

Overall Experience

All the staff at The Hollies were friendly and supportive. They were able to help in an acute situation where we needed respite care and inspired complete confidence in their dedication to their role.

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Review from Jane K (Daughter of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience

My father was a resident at The Hollies for a short time. The home is very welcoming and homely. He was made very welcome to his needs. The staff, especially the manager, made him and us at ease. I was totally happy with the care and compassion given to my dad. A very caring home. The food was lovely

cooked freshly for every meal and to your individual nutritional needs. A very relaxed home.

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Review from J J J (Son of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience

We are totally satisfied with the care, affection and respect given to our mum. The entire care team do a first-rate job and always make us feel welcome. They generate a friendly and informed atmosphere which makes everyone feel comfortable and at home.

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Review from P B (Niece of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience

We have always found The Hollies a safe and secure care home, with competent and caring staff who always have the best interests of the residents.

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Review from Helen N (Daughter of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience

Management and staff made us feel very welcome. They have been especially supportive towards us in what had been a difficult time and have made our decision making an easy one and right one for dad and us as a family.

Staff are caring, friendly and always on hand if you need any advice or help.

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Review from R D (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience

There is a lovely, cheerful atmosphere at The Hollies. The staff are hardworking, kind and sympathetic to residents and visitors alike.

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Review from Sally M (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience

The staff are extremely caring. It is small and very home-like, very un-institutionalised. They cater well for residents individual needs. Our mother is very happy there and that gives us comfort. The staff are very welcoming to me when I visit my mother.

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Review from L M (Niece of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience

Fantastic care, aunt treated with dignity and respect throughout her stay.
First class in every way to support not only her needs but ours as her family.
Excellent communication with us in all matters. Thank you from the bottom of our hearts.

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Review from Lucy P (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience

My father has been a resident since June this year. Making the decision to put him in a care home away from his family that love him, was the hardest this I have ever done. However, the staff and management have looked after my dad with real love and care.
He is very difficult to deal with because

of his dementia but they make it look easy.
The look after us when we visit and there is always the same faces working there, a real family feel to the when we are there.

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Review from Jean L (Cousin of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience

I bought my cousin over from Reading 3 years ago. She has been perfectly happy and really well cared for. Although she is partially deaf she enjoys the company of all the staff. Most importantly she is happy and really well cared for.

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The Hollies

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The Hollies Reviews (23)

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Frequently Asked Questions about The Hollies

What types of Care is The Hollies registered for?

What additional types of Care does The Hollies provide?

How many Rooms does The Hollies have?

What are the Facilities & Services at The Hollies?

How far is The Hollies to the centre of London?

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The Hollies

Care Provided by The Hollies

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The Hollies Reviews (23)

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall Good

Bed Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

Frequently Asked Questions about The Hollies

What types of Care is The Hollies registered for?

What additional types of Care does The Hollies provide?

How many Rooms does The Hollies have?

What are the Facilities & Services at The Hollies?

How far is The Hollies to the centre of London?

Overall
Good