Homemead

28 Park Road, Teddington TW11 0AQ
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9.5 59 Reviews
  • Homemead, Teddington
Homemead specialises in dementia care, offering a comfortable and stress-free environment that is ideal for those living with the effects of memory loss, while being warm and welcoming towards visiting loved ones.

The focus is on an ‘Out Not In’ approach that looks holistically at both mind and body acknowledging that engagement with society and nature is key to experiencing life. It uses everyday events to stimulate and maintain cognitive function and uses retained conditioned behaviour as a tool to encourage engagement and reduce anxiety.

This converted Edwardian house is equipped for modern care practice, getting the best out of the skilled team who maintain the service with the long-term well-being of residents in mind. They have a variety of technology solutions that enrich their care offering. This pioneering use of technology saw Homemead named as a finalist in the 2022 Markel 3rd Sector Care Awards, while their ongoing excellence in supporting those living with dementia saw them receive the Dignity Award from Richmond Social Services.

Occupants have an active and interesting lifestyle supported, with a summer house, secure garden and Internet access being some of the additional features to enjoy. In November 2014, one of Homemead care staff won an award "Best Carer of the Year".

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Care Provided by Homemead

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Michelle Kelly (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Homemead Reviews (59)

Total of 59, showing 1-20
9.5

Homemead has a Review Score of 9.5 (9.527) out of 10, based on 13 reviews in the last 2 years. Over all time Homemead has 59 reviews.

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Review from C P (Granddaughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly staff. Such caring people. Home is clean and homely. Very spacious for residents and very good lock system on front door. Very happy with the care my Nan gets. Overall such a great place and I'm very happy with the care and love in the home.

Reply from Chrissie Guest, Care Co-ordinator at Homemead

Thank you so much for your feedback, this is so lovely to hear. We take great pride in creating a warm and homely environment where our residents are happy and safe, and I know the team will be pleased to hear that you are so happy with the care provided to your Nan at Homemead.


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Review from B T (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself, my two brothers and mum's friends (who visit from time to time) have found all aspects of Homemead's care to be excellent. The staff are especially friendly and energetic and always keen to ensure that residents are safe and productively occupied. We are particularly impressed by the program
of events.

Reply from Chrissie Guest, Care Co-ordinator at Homemead

Thank you so much for taking the time to share your review on Homemead, and we are very pleased to hear that you have been so happy with the care provided to your mum. Your feedback on the program of events is also welcomed as the team have been working hard to create a range of activities that appeal to all tastes and we are pleased that residents seem to be enjoying this.


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Review from John M (Husband of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in the care home for two years with Alzheimer's. For me, it is an absolutely horrible experience. However, the care home makes the situation much better. Of course, in this specific situation, all is not perfect nor would I expect it to be. But, it is a place where my wife has to be
and the staff are terrific, loving, hugging and tender (to me as well!). Well above the call of duty. The surroundings are pleasant. The management appears to make every effort to ensure all is as good as could be expected.
My wife does not know the names of anybody there, residents or staff but seems to be as happy as she can be under the circumstances.

Reply from Chrissie Guest, Care Co-ordinator at Homemead

Thank you for your kind words. We understand how difficult it can be making the decision to move a loved one to a care home but are grateful that we have been able to support your wife and provide a caring and loving environment where she is comfortable. I will make sure to pass your feedback to the team who I know will appreciate it.


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Review from A S (Son of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Homemead for 5 years and we couldn't be happier. She is treated with dignity and care and has a smile on her face which is invaluable and reassuring. The staff are caring and attentive and treat my mother like one of their own!
The home has recently had a refurb which
is great and although there are other homes in the area none for me offered the homely, communal, reassuring atmosphere that Homemead does. I would definitely recommend the home to others.

Reply from Chrissie Guest, Care Co-ordinator at Homemead

Thank you so much for your kind words. Our team work so hard to create a caring and homely environment and it is so wonderful that this is recognised and appreciated. I will be sure to pass your feedback on to the team at Homemead who I know will love to hear this.


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Review from Paul M (Son of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has dementia and has been at Homemead since May 2024 - Her general health has improved since moving from her home and having regular care, meals and people around I believe are a great benefit to her. She has visits from her friends as she lived in Teddington her whole life, so being accessible
for them is a benefit. There is always parking, but not always private spaces to have conversations (other than her room).
I live far away I only get to visit once every 3 to 4 months, so it would be useful if I could have a regular (fortnightly / monthly) one-on-one with the care team (over video chat) to get some feedback on her condition.
The staff have always been helpful and have time to chat.
The staff have also attended to her specific needs where she requests them.

Reply from Chrissie Guest, Care Co-ordinator at Homemead

It is wonderful to hear that your mother's overall health has improved since moving to Homemead and that she is still close to her friends and the community that she knows. In terms of receiving regular feedback via video chat please do reach out directly to the Home Manager who would be very happy to accommodate this and set something up that suits you. Thank you for taking the time to leave feedback - we really appreciate it.


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Review from Vanessa C (Daughter of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Homemead are a 10/10. They genuinely care about the residents and they will often cuddle, laugh, sing and dance with them. They are warm and kind and it shows in the way the residents interact with them. When I can't visit I feel assured that my mum is safe and well looked after. There
are lots of agency staff but that goes with the territory because of the poor pay for care workers, however, I have only seen them be hard-working and gentle with the residents. The team leaders are proactive and if you have a concern you know it will be dealt with. They lead with enthusiasm and kindness.
Homemead has recently had a facelift - it looks really good and suits the age of the property. I would like to see more activities to help pass the days, including more gardening and outside activities in the warmer months.

Reply from Chrissie Guest, Care Co-ordinator at Homemead

Thank you so much for such wonderful feedback. We are so proud of our team and the warm, homely and caring environment that they create for all residents and we are pleased to hear such positive things about the recent redecoration too! In terms of activities, there will definitely be more plans for days out as soon as the weather allows and in the meantime, we are working closely with our Engagement Officer to develop the range of activities for residents to get involved in on a day to day basis. Thank you again for taking the time to leave a review.


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Review from Stuart P (Son of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited my mother on 19th November 2024 to take her out for lunch. Spent a few hours at Homemead and found all staff to be polite and helpful in getting her ready to go out. Returned from lunch and again the staff went out of their way to welcome my mother back. Left her with a smile on her face.

Reply from Chrissie Guest, Care Co-ordinator at Homemead

It is wonderful to hear that your mum had a smile on her face and is clearly happy at Homemead. You feedback means a lot and we appreciate you taking the time to leave a review.


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Review from Christopher D (Son of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother and I was pleased how well she is looked after. The carers are attentive and kind. The standard of care seems consistently high and my mother appears to have everything she needs at the home.

Reply from Chrissie Guest, Care Co-ordinator at Homemead

We are so pleased that you are happy with the level of care provided for your mother and thank you so much for taking the time to leave us a review. I will make sure you feedback is passed on to the team at Homemead.


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Review from Sandra B (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is (I think ) the longest serving resident of Homemead. She became a resident in December 2016. She is now advanced Alzheimer's. I can only say Homemead is fantastic. I know mum is in the best place and the staff are so caring and know my mum so well. I know they will always call me with any
concerns. I am so glad I chose this home for my mum.

Reply from Chrissie Guest, Care Co-ordinator at Homemead

It is so great to hear that you are happy with the choice of home that you made for your mum, and that she has been happy living there for so many years. Feedback like this is so important to us and we really appreciate you taking the time to leave a review.


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Review from K B (Daughter of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Homemead is a small, friendly home with a caring staff team and my mum always seems happy and well looked after when I visit. As her needs have changed and she needs more input, the staff have always responded quickly and kept me informed which I appreciate. A couple of areas for improvement would be,
less reliance on agency staff, as obviously they are less involved and less aware of individual needs than the permanent staff. Also whilst I can't fault communication when it is an essential or emergency situation, sometimes on an everyday level it can be a bit up and down, it would be great to have a more regular update on mum and any needs she has or activities she's been involved in etc. However, overall, I am happy to have found Homemead for mum as she is happy, safe and well cared for.

Reply from Chrissie Guest, Care Co-ordinator at Homemead

Thank you for your feedback. We are pleased that your mother is happy living at Homemead and that you have found the team responsive and caring. We are always keen to gain feedback on areas we can improve and welcome your helpful comments. Firstly we are delighted to report that great progress has been made to eliminate agency use for all but the most urgent cover needs and we continue to work to build our bank team - so that we have casual staff known to the residents. We have also worked on trying to develop a newsletter for the home offering updates on the activities on offer and we hope this will assist. If however people do have specific needs or wishes in terms of how we communicate with them we will always seek to support so please do speak with the management team if there is more we can do to support you. Once again thank you for taking the time to leave a review - it's really important to us to hear your feedback.


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Review from C D (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Pros: All staff are friendly and helpful.
Staff, especially the team leads and keyworker take time to communicate with relatives.
Lovely feel to the home.
Mum is well cared for and we are generally very happy.
The provision of physio as needed is great.
Prompt response to any medical needs.
The
management team have improved in the last few months with 2 new members.
Cons: A lot of agency staff - some of whom have become regular. Permanent staff are very busy and under a lot of pressure.
Unsure how many activities take place each week. Residents are often sitting in the lounge with the TV on when l visit. (Could be timing).
Would be good to use other rooms and garden more for small group activities.
More opportunities for physical exercise would be good.
Front door is not ideal from an access point of view - narrow doorway with steps.

Reply from Chrissie Guest, Care Co-ordinator at Homemead

Thank you so much for taking the time to leave us a review. We appreciate all feedback as it helps us to understand where we can improve and gives us an opportunity to respond to concerns. We acknowledge the high agency use and have been working hard to address this so I am pleased to share that we have recently recruited a number of new staff who will be starting with us soon. We have also reinstated our activities board so that residents and families are able to see what is happening in the home and we have a number of exciting events coming up including regular exercise classes and days out. We also have a full redecoration programme planned this year and whilst unfortunately, we are unable to change some of the structural aspects of the building we will put in place all we can to ensure the continued safety of our residents. Thank you again for your feedback and we are so pleased to hear that your Mum is happy at Homemead.


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Review from M M (Daughter of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very caring. Nice garden too. I think my father is well looked after there and the staff are always very friendly when we visit. Good parking too. It’s a good location as well for taking out my dad.

Reply from Chrissie Guest, Care Co-ordinator at Homemead

Thank you so much for your feedback and I am so pleased to hear that you are happy with the care and support provided for your Father at Homemead.


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Review from Christine C (Daughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Homemead very quickly in November, and the staff and managers were extremely helpful and sympathetic. They looked after my father extremely well, even though he was only there for a short while. I would like to thank them for all their care and patience when caring for my dad.
He also enjoyed the food and often said how good it was. I was grateful for that, as he was known to be a fussy eater!

Reply from Chrissie Guest, Care Co-ordinator at Homemead

Thank you so much for your wonderful review - we are so pleased to hear that your Father was happy whilst at Homemead and we have passed your feedback about the food on to our Kitchen Team! We do really appreciate when people take the time to share their experiences as it is important for our colleagues to know the impact they make - so thank you!


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Review from S T (Son of Resident) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and very friendly care, at the core of which are a team of highly professional and patient staff. My mother settled in far more quietly that I even expected, and now has a far better standard of life than she ever could have sustained at home.

Reply from Chrissie Guest, Care Co-ordinator at Homemead

Thank you so much for your feedback - we are so pleased to hear that your Mother has settled well. I will be sure to pass your comments on to the Manager and Team at Homemead.


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Review from M R (Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, couldn't wish for a better home for my Dad, outstanding care in all areas, professional, home from home, friendly and just perfect for when that time comes.
A special thank you to the manager and all of you're hard-working team, a flagship in care!

Reply from Chrissie Guest, Care Co-ordinator at Homemead

Thank you for such wonderful feedback. It really means a lot to our teams to hear that they are making such a difference and that as a family you are happy with the care and environment we are able to provide for your Dad. I will pass your thanks on to my colleagues.


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Review from Pauline B (Niece of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was able to spend an hour "chatting" with my Aunt in her own room (she has dementia), she was brought from the lounge (communal) so I do not know what she was doing there.
The staff who came to fetch her for her lunch were smiling and greeted my aunt as old friends. So no real conversation but all
in all a successful visit.

Reply from Chrissie Guest, Care Co-ordinator at Homemead

Thank you for your feedback and we are pleased to hear that you had a good visit with your Aunt!


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Review from D W (Son of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, compassionate, empathetic care incorporating flexible allowances for the current pandemic situation.

Reply from Chrissie Guest, Care Co-ordinator at Homemead

Thank you for leaving us a review - it's really good to hear that you are pleased with the care provided by our team - I will be sure to pass your feedback on to them.


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Review from Bradley S (Son of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent. This is a warm and caring home that is run by a charity (i.e.not for-profit) that focuses on dementia care. I am so happy I found it for my mother.

Reply from Chrissie Guest, Care Co-ordinator at Homemead

Thank you very much for taking the time to review us. We will share your feedback with our colleagues and ensure we continue to provide high level of service.


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Review from Kiran A (Daughter of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to just add to my original review regarding my 95-year-old mother, who has been a resident at Homemead since April 2018. My family and I continue to be very happy with Homemead as we feel that she gets a lot of wonderful care there and the staff are so kind and caring. There is always a
lot going on, which keeps my mother happy as she loves being around people. The manager is extremely hard working, is always very proactive with any concerns you may have and is a great communicator. The team leaders are all lovely, as are the rest of the staff, and all of them are very helpful and cheerful and really care about the residents. As I always tell the manager, Homemead is very homely, unlike some I visited when looking for a home for my mother.

Reply from Chrissie Guest, Care Co-ordinator at Homemead

Thank you for your comments. We value your feedback and are pleased to know that we make a difference and that your mother is very happy living at Homemead. We will share your feedback with our colleagues to let them know they are appreciated and recognised for their hard work.


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Review from Paul A (Son of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Homemead Care Home in my opinion provided my dementia suffering parent with the love and care they received when living at home with me. I will go further and say the compassion they showed went beyond anything I could ever provide. Through patience, understanding and great communication, we saw how
much our loved one benefited and improved their quality of life. Through continuous engagement my parent had a feeling of belonging, they settled easily and a reduction in anxiety was seen by friends and family speaking to them. The most important aspect of care was the medical duty of care, Homemead managed hospital visits and took ownership of the best next steps which could only be replicated by a close loved one. I cannot recommend Homemead enough.

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Current Review Score: 9.5 (9.527)

Overview of Review Score

The Review Score of 9.5 (9.527) out of 10 for Homemead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.527 for Homemead is calculated as follows: ( (87 Excellents x 5) + (52 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 148 Ratings = 4.527

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Homemead is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about Homemead

What types of Care is Homemead registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Homemead provide?

Own GP if required is an additional type of care provided.

How many Rooms does Homemead have?

There are 30 Single Rooms.

What are the Facilities & Services at Homemead?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Homemead to the centre of Teddington?

0.3 mile(s) as the crow flies, distance by road may be significantly further.