Homemead

28 Park Road, Teddington TW11 0AQ
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9.5 59 Reviews
  • Homemead, Teddington
Homemead specialises in dementia care, offering a comfortable and stress-free environment that is ideal for those living with the effects of memory loss, while being warm and welcoming towards visiting loved ones.

The focus is on an ‘Out Not In’ approach that looks holistically at both mind and body acknowledging that engagement with society and nature is key to experiencing life. It uses everyday events to stimulate and maintain cognitive function and uses retained conditioned behaviour as a tool to encourage engagement and reduce anxiety.

This converted Edwardian house is equipped for modern care practice, getting the best out of the skilled team who maintain the service with the long-term well-being of residents in mind. They have a variety of technology solutions that enrich their care offering. This pioneering use of technology saw Homemead named as a finalist in the 2022 Markel 3rd Sector Care Awards, while their ongoing excellence in supporting those living with dementia saw them receive the Dignity Award from Richmond Social Services.

Occupants have an active and interesting lifestyle supported, with a summer house, secure garden and Internet access being some of the additional features to enjoy. In November 2014, one of Homemead care staff won an award "Best Carer of the Year".

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Care Provided by Homemead

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Michelle Kelly (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Homemead Reviews (59)

Total of 59, showing 21-40
9.5

Homemead has a Review Score of 9.5 (9.527) out of 10, based on 13 reviews in the last 2 years. Over all time Homemead has 59 reviews.

Overall Experience

  • 42
  • 17
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Date Published

59
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46

Review from Philip C (Husband of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Wife became a resident of Homemead 27/12/18 and settled in remarkable quickly in circumstances at the time and undoubtedly this was due to the welcome received and care shown by the Manager and her excellent team then and since.
My wife has always let me know that she is happy, eating and sleeping
and permits me to feel that the selection of Homemead was absolutely the best one for her (and me). The last year has been difficult with lockdown and associated problems but the installation of the visiting pod has helped and demonstrates the thought given to assist the ongoing need to maintain contact with our loved ones in these stressful times.
Phone contact at more regular intervals is never a problem and the team at Homemead are always friendly and cooperative in getting my wife to the phone for a brief but regular chat. I regard it lucky that room was available when needed and I would not hesitate recommending Homemead to anyone seeking care for a loved one in similar circumstances.

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Review from Norman B (Ex Family Member) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely friendly, efficient and very professional.
The residents are well looked after and seem very happy and content.
They are very well entertained and are constantly provided with amusements and diversions.

Reply from Care Enquiries, Admin at Homemead

Thank you very much for taking time to review us. We will share your feedback with our colleagues and ensure we continue to provide high level of service.


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Review from Janet (Sister of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care staff and the management very helpful. My sister is very happy in the home and she has everything she needs. I would recommend your home to anyone, and when my time comes I would like to stay too.

Reply from Care Enquiries, Admin at Homemead

Thank you very much for taking the time to review Homemead. We really appreciate your comments and will share your feedback with all staff members for continuous improvement in providing excellent services.


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Review from C W (Wife of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a home from home. When you walk in and look around it's comforting, so calm and a warm light feeling. Every member of staff that I have come across are so understanding of my husband and how I am feeling. This is helping me with my emotions as I know how much he is being cared for and
his needs are being met. I don to worry about his care at Homemead. The home and all the staff are excellent, beautiful people. It is a huge comfort to know he will be fine there. Communication with all the staff is great and I know I will always be involved with my husband.

Reply from Care Enquiries, Admin at Homemead

Thank you very much for taking the time to review Homemead. We really appreciate your comments and will share your feedback with all staff members for continuous improvement in providing excellent services.


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Review from A G (Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here.
The staff are very caring.
I am well looked after.

Reply from Care Enquiries, Admin at Homemead

Thank you very much for taking the time to review Homemead. We are happy to hear that you find our staff to be caring and that you feel looked after. We have shared and will continue to share feedback from our Residents with all Staff Members for our continuous improvement in providing excellent services.


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Review from Beverley R (Great-Niece of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt is 105 years of age, and had been living alone at home with support from carers.
Due to multiple falls, it was decided that a care home setting would now be the safest option for my great aunt.
The move from home to Homemead was made easier due to the care/comfort received from everyone
at Homemead.
My great aunt has settled well, enjoying the interaction with staff and other residents at Homemead.
She was very isolated and lonely at home but in Homemead she has found the comfort of the family atmosphere.
For our family, it has been a comfort to know our loved one is looked after and cared for so well.

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Review from Debbie T (Niece of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been at Homemead for a while now and is settled and happy there and describes it as her home. The location is close to where she used to live so her friends can visit and stay in touch with her. The staff are all lovely and really care for the residents, making the place feel like a proper
home.
Since the Coronavirus outbreak everyone there has stayed healthy which, given some of the terrible news stories, is an achievement in itself.

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Review from Rachel G (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in extremely well in the last six months. She loves being surrounded by people, something she was missing when she was alone at home with one carer and one temp carer (holiday cover). Now she has more stimulation with a range of activities throughout the day and a bigger choice of food
which has helped her enormously. The carers have got to know and understand her too. The atmosphere is very warm and welcoming as soon as I step in the door.

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Review from Ambrose H (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98 year old father, who has Alzheimer's, moved to Homemead from a home on the south coast a year ago. He moved to be nearer the family and because of concerns I had with the previous home. I was very worried about how my father would cope with the move. Thankfully with the support and kindness of
the staff at Homemead he settled in very quickly. I have been very impressed by the caring ethos of Homemead and have always found all the staff to be very friendly, kind and understanding. The management team have a refreshingly hands-on approach and there is always a senior member of the team available to discuss any concerns. Communication has been excellent and a senior member of staff has always phoned as soon as any health issues, however minor, have occurred. Whenever I or any of the family visit, we are always made very welcome. In the current 'lockdown' situation personal visits are understandably not possible but it is reassuring to know that my father is in safe hands.

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Review from Carolyn F (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been looked after by the amazing staff for the last three years. Mum can be “tricky” at times - since day one the staff have bonded with her and given her amazing care! I would not hesitate to recommend.

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Review from Carolyn R (Niece of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm, caring staff who do their utmost to create a happy, relaxed and joyful atmosphere for all who reside, work and visit. Be sure, no matter how informal things maybe, everything is dealt with quickly and professionally. Whatever you may ask of them, however busy they may be, they deal with
it straight away, with a smile on their face and with grace. This gives my mother and me great piece of mind and reassurance for the safety and well-being of my uncle. We know without any doubt we made the right decision when we chose Homemead.

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Review from S G (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last 7 months Mum has been a resident at Homemead where she is happy and well looked after.
During this terrible pandemic, the staff have worked tirelessly to keep the residents safe and I cannot thank them enough for their hard work in these difficult times. The staff have had to take on
additional tasks as no external entertainers are allowed into the home but they are always happy to facilitate telephone and video calls so I can keep in touch with my mum. Nothing is too much trouble for them.
We are so lucky that we found this home for Mum.

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Review from L W (Daughter of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from visiting the home I felt it gave the vibes I wanted for my Mum. She has recently been widowed and sufferers with Alzheimer's. Finding Homemead, I knew it was right for my Mum. It's not been easy for Mum to settle into new surroundings, but the caring staff have helped tp the highest level.
She now is part of the family at Homemead, and I can visit whenever I want. I feel she is safe, cared for and happy.

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Review from S C (Friend of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very welcoming home with attractive residents lounge. My friend is well cared for, enjoys the activities and the food. The staff are friendly, caring and take time to engage with residents and assist those needing extra help. There always seem to be a good number on duty.

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Review from T W (Daughter of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I could not fault the caring staff. They have been wonderful and caring for my mother's needs.
Their shiny disposition has been an enormous help to us settling her.
The manager has been wonderful!

Reply from Patrick Gonsaro, Operations Manager at Homemead

Thank you very much for taking time to review Homemead, we are happy to hear that you found our staff caring and wonderful when assisting your mother and how they helped her settle in. We have shared and will continue to share feedback from residents and relatives with all staff members for our continuous improvement in providing excellent services.


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Review from S R (Daughter of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Homemead have worked extremely hard to settle my father into the home and make him feel looked after. They have bent over backwards to arrange items he needed, and we feel that they would make every effort to attend to his needs. They have allowed him to follow his old routine, which
I am sure is more difficult and time-consuming for them, but they clearly want him to be comfortable and happy.
I would not hesitate to recommend Homemead.

Reply from Patrick Gonsaro, Operations Manager at Homemead

Thank you for your feedback in your review for Homemead care home. It is our pleasure to hear relatives' and residents' experiences in our care homes and we value this as it always helps us to continue improving the standard of work by all our staff.


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Review from Geraldine G (Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very useful and very comforting. Nice little garden when the sun shines. Good friends here, we all sleep quite a lot. Got my own piano here, so I can play when I feel I won't upset people. Comfy chairs, enough for all of us. I think I have been here before and I am quite happy to come back again.

Reply from Patrick Gonsaro, Operations Manager at Homemead

Thank you so much for your review. We are happy to learn that you are enjoying your stay at Homemead. It is lovely to hear you enjoy playing your piano and are happy overall with the facilities. We have shared your feedback with the staff at Homemead.


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Review from A G (Sister of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister seems to be happy living at Homemead. Her needs are taken care of and her sometimes challenging behaviour has been sensitively dealt with by the competent staff. On occasion, I have been offended by her aggressive attitude towards me and I have the staff to thank for their empathy and comfort
at a distressing time for me. For the ratings, I feel unable to express an opinion on some as I do not have the inside information on which I base my judgement.

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Review from Clive C (Son of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mother to Homemead in July 2018 so she was closer to family. I cannot fault Homemead in any wy.
Management are very hands-on, professional and very welcoming. Carers at Homemead understand the meaning of "care". They are patient, attentive and treat residents as individuals and know how
to deal with difficult situations.
On my mother's birthday recently, a fantastic cake was made for her and my mother didn't stop smiling (and ate 2 whole slices).
While some care homes feel like and institution, homemead feels like a "home".

Reply from Patrick Gonsaro, Operations Manager at Homemead

Thank you for your review, and we are happy to hear that you find our team professional and welcoming as well as hear that there is a homely feeling in Homemead. We have shared your feedback with the rest of the team and will continue supporting the team to deliver the level of care that is person centred as part of our continuous improvement process.


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Review from Ron D (Friend of Resident) published on 21 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided to residents and visitors kept informed. Very professional.

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Current Review Score: 9.5 (9.527)

Overview of Review Score

The Review Score of 9.5 (9.527) out of 10 for Homemead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.527 for Homemead is calculated as follows: ( (87 Excellents x 5) + (52 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 148 Ratings = 4.527

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Homemead is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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