Homemead

28 Park Road, Teddington TW11 0AQ
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9.5 59 Reviews
  • Homemead, Teddington
Homemead specialises in dementia care, offering a comfortable and stress-free environment that is ideal for those living with the effects of memory loss, while being warm and welcoming towards visiting loved ones.

The focus is on an ‘Out Not In’ approach that looks holistically at both mind and body acknowledging that engagement with society and nature is key to experiencing life. It uses everyday events to stimulate and maintain cognitive function and uses retained conditioned behaviour as a tool to encourage engagement and reduce anxiety.

This converted Edwardian house is equipped for modern care practice, getting the best out of the skilled team who maintain the service with the long-term well-being of residents in mind. They have a variety of technology solutions that enrich their care offering. This pioneering use of technology saw Homemead named as a finalist in the 2022 Markel 3rd Sector Care Awards, while their ongoing excellence in supporting those living with dementia saw them receive the Dignity Award from Richmond Social Services.

Occupants have an active and interesting lifestyle supported, with a summer house, secure garden and Internet access being some of the additional features to enjoy. In November 2014, one of Homemead care staff won an award "Best Carer of the Year".

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Care Provided by Homemead

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Michelle Kelly (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Homemead Reviews (59)

Total of 59, showing 41-59
9.5

Homemead has a Review Score of 9.5 (9.527) out of 10, based on 13 reviews in the last 2 years. Over all time Homemead has 59 reviews.

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Review from Mary W (Friend of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Homemead is a welcoming, friendly relaxed place. The staff are caring, kind, always smiling and happy and it's great to see the same faces most of the time.
After only three months my friend has settled in well and seems very happy and well cared for.

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Review from Jan S (Daughter of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had quite a difficult time when she was first accepted into Homemead but the team there were extremely patient and experienced in calming my mother. The home always lets us know of any incidences or doctors appointments etc and my sister and I are very very happy with the home. My mother now
loves to tell us all how happy she is and how lovely the home is.

Reply from Patrick Gonsaro, Operations Manager at Homemead

Thank you for your review. It is our pleasure to learn that you and your sister are happy with our team in Homemead, as well as happy to hear your mother is calm and settled in the home. We have shared all your feedback with the team at Homemead and will continue to support them to provide the best service to residents and relatives.


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Review from A M (Brother of Resident) published on 24 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Homemead is a friendly small care home with welcoming and committed staff offering various sized bedrooms and a relaxed and informal atmosphere.
A particular advantage is that the home has its own garden but is also close to Bushy Park which is car and wheelchair accessible.

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Review from Malcom M (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visits to my mother, I have found the home to be not only a clean and safe environment but also a welcoming and happy one.
It is obvious to the visitor that the staff are dealing with residents who, in some cases, have many challenging needs, however, they go about their duties in a professional
and friendly manner.
On each of my visits, I have found activities underway with the staff assisting and encouraging residents to participate.

Reply from Patrick Gonsaro, Operations Manager at Homemead

Thank you for your review, and it is great to hear that you found Homemead clean and a safe environment. We have shared your feedback with the rest of Homemead team and we always welcome feedback for our continuous improvement in providing good service to all residents and visitors.


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Review from Nicholas C (Husband of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am relatively new to Homemead visits as my wife was admitted on 27/12/18.
My impressions on visits every other day are of a caring, well-trained carer staff who deal with a wide behavioural pattern with care and understanding in sometimes difficult circumstances. My wife is clean, wholesome, well
dressed and stress-free which is vastly different from behaviour pattern at home under my care. Arranging her entry into Homemead was right for her and my peace of mind that she is in good, caring hands.

Reply from Patrick Gonsaro, Operations Manager at Homemead

Thank you for your review and we are happy to hear that you happy with the care your wife is receiving and how she has settled in Homemead. We have and will continue to share your comments with the rest of the staff team and will support them to continue providing the quality care.


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Review from S F (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Homemead makes you feel welcome as soon as you pass through the doors. Even when they are busy they come and make time for you and the whole family. They all have incredible patience, love and support for all the residents.

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Review from E R (Power of Attorney of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely care home with friendly and helpful staff and a nice relaxed atmosphere.
I'm always pleased to see lots of activities, outings and visitors booked.

Reply from Patrick Gonsaro, Operations Manager at Homemead

Thank you so much for your review, we are happy to hear that you are pleased to see lots of activities in Homemead. We have shared all your comments with rest of the team.


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Review from Lynnet G (Stepdaughter of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother has been at Homemead for just over three months. Having previously viewed a number of care homes, I am delighted with the good standard and open door policy offered by Homemead, evidenced by the speed at which my stepmother settled in. The home is warm, odour-free, clean, well-staffed
and efficiently run by an experienced and friendly team for whom nothing seems too much trouble.


The staff's efficiency has been remarkably consistent and I have found them unfailingly concerned with the detail of my stepmother's care. The food, my stepmother assures me, is very good, which I can well believe as I am convinced that a nourishing diet has played a significant part in the marked improvement in my stepmother's overall health. I have observed assistance and service delivered by engaged staff to all residents with kindness, patience, sensitivity and good humour (and to their relatives too - thank you!).


I have also noticed the staff spend time with residents and I have been pleased to see there are a number of organised activities including river trip and various animal visits. Anywhere that actually allows a pony to come onto the premises most definitely gets my vote!


Reply from Patrick Gonsaro, Operations Manager at Homemead

Thank you for your review, we are happy to hear that your stepmother has settled in, and an improvement in her overall health. We are also happy that you are delighted with the good standard and open door policy in Homemead. We have shared all your comments with the rest of the team, your feedback will go a long way in our continuous improvement to improve on care delivery.


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Review from Laura K (Granddaughter of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a great place! The staff are welcoming and friendly and look after my gran extremely well. Thanks for all your hard work! Much appreciated.

Reply from Patrick Gonsaro, Operations Manager at Homemead

Thank you for your review, and we are extremely happy to hear your gran is well. We have shared your review with the rest of the team. Again thank you.


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Review from Jacqueline L (Daughter of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so grateful to the lovely staff at Homemead for their excellent care of mum in a period of respite to hopefully permanent care. She came in from A&E a mess and is now warm, safe and back on her feet. We do hope she remains with these rather amazing people who have given her back her dignity
at her advanced age in life.

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Review from Michiela H (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Homemead for the last 4 years and has always been very well looked after. It is a lovely place very welcoming and the staff are extremely caring. I could not have hoped for a nicer place having seen around 15 care homes before this I knew I had made the right choice for my mum.

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Review from P H (Sister-in-law of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Homemead is a very high standard caring home. The staff and management are first class. It is always very clean. We are always welcomed with tea, coffee and biscuits when we arrive, which is most welcome as we have a 2-hour journey. My husband and I are at complete ease knowing his brother is so well
looked after we cannot thank them enough for their kindness and patience they have with him.

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Review from N W (Son of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care by all care staff supporting my father from care managers to all staff. Always informed about his care and any problems. In the hot weather, the little extras such as lollypops have been great. Well done Homemead.

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Review from James F (Brother of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was looked after with the best care she could ever get until the day she died. I would like to thank all staff and carers for all the help they gave my sister. Keep up the good work xx. Thank you.

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Review from John W (Son of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find that the home is very good, very caring and very helpful, very friendly staff. Lovely rooms for residents and food very good and there is plenty on for the residents to join in, and sometimes during warm weather, days out which they enjoy.

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Review from Azariah F (Respite Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a local priest. I come to conduct a service every month with a small team. On occasion, we arrange for children from the local primary school to come.
This centre is always brilliant at welcoming us and helping us and the residents to have a valuable experience.
The team, from the manager down,
are smiley, warm and sensitive to the residents.
It is a family atmosphere and I am happy to offer this feedback.

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Review from Doreen I (Sister of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find it very friendly. They look after people very well, I like the way my sister is being looked after.

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Review from Vicky F (Granddaughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Homemead is welcoming and friendly. You can visit when you like which speaks volumes.
It has a homely feel and the staff are friendly. They are seen supporting and treating residents with respect.

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Review from Elizabeth S (Regular Volunteer) published on 7 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have known this care home for many years because my mother was resident there. Now I am a volunteer visitor, providing musical entertainment every week. I do not visit the residents' rooms at present because my work is confined to the ground floor. I am familiar with those residents who are in / or
visit the main lounge. My impression is that the new residents settle in quickly, and the residents generally are treated with care and respect. The furniture and surroundings are attractive. There are always carers in the main lounge, and they respond quickly to individual needs. The carers are well supervised.

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Current Review Score: 9.5 (9.527)

Overview of Review Score

The Review Score of 9.5 (9.527) out of 10 for Homemead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.527 for Homemead is calculated as follows: ( (87 Excellents x 5) + (52 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 148 Ratings = 4.527

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Homemead is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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