Arran Manor

55 Westmoreland Avenue, Hornchurch RM11 2EJ
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9.3 6 Reviews
  • Arran Manor, Hornchurch
Welcome to Arran Manor – A Home for Cherished Living

At Arran Manor, the team believe in creating a warm, welcoming environment for elderly residents. With 21 spacious, en-suite bedrooms, the care home offers comfort, privacy, and a true sense of belonging. Many of the residents have been with the home for over three years, fostering a strong community spirit and a homely atmosphere.

The team are proud to integrate sustainability into activities. An on-site vegetable garden, regularly tended by both staff and residents, not only provides fresh produce but also offers residents the opportunity to enjoy outdoor time, social interaction, and a renewed sense of purpose through gardening.

Cleanliness and hygiene are of utmost importance at Arran Manor. The dedicated cleaning team works daily to maintain a spotless and sanitised environment, ensuring the safety and comfort of residents.

The caring and experienced manager operates an open-door policy, welcoming residents, families, and staff for a chat at any time. They understand the responsibility of caring for your loved ones and are committed to meeting individual needs with compassion and professionalism.

With over 15 years of experience, they have had the privilege of caring for residents from all walks of life. Their mission is to provide exceptional care, creating a second home for each resident where they feel safe, supported, and valued.

At Arran Manor, they don’t just provide care – they create a community. Come to visit and experience the Arran Manor difference.

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Care Provided by Arran Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Wendy Adnams (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Arran Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,162 – £1,262
    • Self-Funded Residential Dementia Care £1,162 – £1,262
    • RESPITE Self-Funded Residential Care £1,355 – £1,455
    • RESPITE Self-Funded Residential Dementia Care £1,355 – £1,455

  • Excluded, hairdressers, chiropodist, toiletries, non nhs continents equipment, taxi and escort service if needed
  • (these prices are only a guideline, please contact Arran Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting at meal times. 12:30pm - 2:00pm, 4:00pm - 5:30pm


  • Parking

  • Limited parking, on road parking after 10.00am


Arran Manor Reviews (6)

9.3

Arran Manor has a Review Score of 9.3 (9.343) out of 10, based on 6 reviews in the last 2 years. Over all time Arran Manor has 6 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 0
  • 0

Date Published

6
6
6
6
0

Review from Brenda H (Sister of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother had been at Arran Manor for 19 months before he passed away in December. I felt that we, as a family, were lucky to have found him such a caring home. He had severe dementia and was getting worse over the last few months of his life. The staff, and I must mention tow of them who were extremely
kind to him when it got difficult for him to understand had so much patience and understanding for him. The Home made us feel comfortable for our visits to see him and always offered us Tea or coffee which was so nice of them. Members of the caring team even came to his funeral which was a lovely thing to do and was appreciated so much by our family On the day of his funeral, the team all stood outside the Home to say their goodbyes to him which was very moving. I think about the old folks in Arran quite often and wonder how they are doing. I think it might be time for me to pop back to the home for that cup of tea.

Reply from wendy Adnams, Registered Manager at Arran Manor

Thank you so much for the kind words, your brother is solely missed. you are welcome to come in at any time for a cup of coffee and see the residents they would love to see you, and its nice we also have his brother coming in at time and enjoys being our bingo caller. Thank you again, i will pass this on to all the care team.


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Review from J S (Daughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to be very happy with the care Mum receives. The staff are very patient as her dementia can make her challenging to deal with but they are always happy and smiling. They also inform me at every stage of anything to do with Mum's well-being and listen to my suggestions to help and support
her challenging behaviours. I witness this at every visit with other residents too.

Reply from wendy Adnams, Registered Manager at Arran Manor

Thank you for the nice comment. This will be relayed to staff.


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Review from G A (Niece of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt had been at Arran Manor for over 3 years. After an initial settling-in period she has become very comfortable there and enjoys interacting with the staff. She always remarks on how lovely 'the girls' are. She feels safe and cared for.

Reply from wendy Adnams, Registered Manager at Arran Manor

Thank you for the kind review, will pass this on to all staff.


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Review from M C (Nephew of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been a resident at Arran Manor for several years since the death of her husband. As a next of kin, I have been impressed with the quality of care and the overall environment.
The care home offers a welcoming atmosphere. The facilities are well-maintained, in a comfortable and safe environment
for residents, more a home from home, than a formal care institution. The communal areas are spacious and well-furnished, encouraging social interaction among residents.
The care provided at Arran Manor is extremely good. The staff are genuinely compassionate, ensuring that each resident receives personalised care tailored to their needs and allowing residents to feel valued and supported.
Arran Manor Care Home offers a high standard of care in a friendly and supportive environment. The dedication of the staff makes it a pleasant place for residents to live. I would recommend Arran Manor to anyone looking for quality care for their loved ones.

Reply from wendy Adnams, Registered Manager at Arran Manor

Thank you very much for the kind review, staff will be informed of this kind and heartfelt review.


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Review from David A (Son of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Arran Manor since May 2010.
She went in with mild Dementia but this has progressed greatly and is now very advanced.
She is bed-bound and needs feeding with liquidised food.
The staff regularly have to turn mum to stop bed sores.
The standard of care is very good and
the staff are friendly, efficient and very caring.

Reply from wendy Adnams, Registered Manager at Arran Manor

Thank you kindly for this review, mum is a character in herself. For all of her 100 years.


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Review from Peter B (Son of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who was the service user was treated with dignity and respect all of the time that she was resident at Arron Manor. Her health improved when she first became a resident, which to me shows that there is a very, very high level of care provided. I would fully recommend this home based on my
personal experiences. What a shame I can only give a five-star assessment.

Reply from wendy Adnams, Registered Manager at Arran Manor

Thank you for the lovely review, your mother was an amazing 101-year-old.


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Current Review Score: 9.3 (9.343)

Overview of Review Score

The Review Score of 9.3 (9.343) out of 10 for Arran Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Arran Manor is calculated as follows: ( (52 Excellents x 5) + (18 Goods x 4) ) ÷ 70 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Arran Manor is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Wendy Adnams

Job Title: Registered Manager

Joined: 2004

Experienced and dedicated Care Home Manager with 20 years in the industry, committed to delivering high-quality, personalized care for each resident. I believe in fostering a communicative and open environment, working closely with residents, their families, and staff to ensure the best possible care and support.


Frequently Asked Questions about Arran Manor

What types of Care is Arran Manor registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Arran Manor provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Arran Manor have?

There are 20 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Arran Manor?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Arran Manor to the centre of Hornchurch?

1.2 mile(s) as the crow flies, distance by road may be significantly further.