Kent House

Augustine Road, Harrow HA3 5NS
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9.4 144 Reviews
  • Kent House, Harrow
Kent House is a fantastic Residential Care Home specialising in Dementia care and is located in a quiet residential cul-de-sac in Harrow Weald off Long Elms Road.

There is always an event or an occasion to celebrate at Kent House, the staff make sure they hold many activities so that their residents are always on their toes with exciting things to do. Kent house always welcomes visiting families and friends to join in on the fun, no one is left to feel out of place or unwelcomed.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Kent Housel, the staff. Care workers are the heart of the business. Kent House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

There is a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages there are to offer.

Residents will also benefit from:

-        Events Monday to Friday
-        Level Building
-        Views of large Landscaped Garden
-        Modern Bedroom Furniture
-        Single or double sized rooms
-        TV and Telephone points
-        En- Suite Facilities

Show Kent House on the Map

Care Provided by Kent House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Ebbie Azigwe (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Kent House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,400

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Kent House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime, except during meal time. Meal times are:
    08:00- 09:00
    12:30 -13:30
    17:00- 18:00
    Please avoid visiting during these times only.


  • Parking

  • 10 free parking space available


Kent House Reviews (144)

Total of 144, showing 1-20
9.4

Kent House has a Review Score of 9.4 (9.430) out of 10, based on 14 reviews in the last 2 years. Over all time Kent House has 144 reviews.

Overall Experience

  • 96
  • 44
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Date Published

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Review from Ron J (Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 11 months as a resultant brain stroke patient cared in a wonderful hospital ward in Italy, Kent House is as good a contrast. I have experience, the local hospital does not compare to the medical care in Italy. However, the staff in Kent House are helpful, looking after often unpleasant residents
with extraordinary professional patience. Kindness is always the rule with patients who never show this returned. I have already recommended this place to another elder patient hoping they are more appreciative of the high level of care.

Reply from Ebbie, Home Manager at Kent House

Thank you for your 5-star review and for acknowledging the kind and compassionate care we provide. Warm regards, Ebbie.


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Review from J C (Daughter-in-law of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is staying for respite at Kent house and even though she has only been there for 5 days she is very settled. All the staff are so professional and friendly.
I would highly recommend this care home for peace of mind knowing your loved ones are cared for.

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Review from R T (Son of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's that time of life, when my father needs additional help and care to continue going forward. I'm a busy son with the responsibility of having to look after my father at home and juggling this with a full-time job and has been extremely challenging. Our next move to help with this situation has been
to approach Kent House who have been very good at assisting me with the whole process to get the immediate support my father needs. The staff welcomed Dad from day one and took him under their care and has settled in a short space of time. The staff I've met so far have been very professional and supportive on this journey, and keen to get things done. The premises have a large open dining area and a large comfortable communal TV room, both I think are particularly important for the residents to feel relaxed and at home. The rooms are very adequate for their daily/nightly needs. Thank you to everyone at Kent House.

Reply from Ebenezer Azigwe, Home Manager at Kent House

Thank you for sharing your experience with us. We're glad to hear that Kent House has been able to provide the support your father needs during this challenging time.


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Review from Kingsley O (Son of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are caring and work incredibly hard to ensure they enjoy all that life has to offer. From the minute you walk into the home it is very welcoming. It is the little things, from staff greeting you when moving around the home. The activities are daily have been very helpful and entertaining for
my mother. We normally follow these activities daily on Kent House's social media page which provides opportunities to engage with my mum. The staff who care for the residents are so friendly, patient and considerate of their needs as each resident is different.
The cleaning staff do a great job as well and they ensure everywhere is clean. Thank you to the wonderful team who care so passionately for my mum.

Reply from Ebenezer, Home Manager at Kent House

Thank you for taking the time to share your experience of our home and for such wonderful praise for the team. Kind regards.


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Review from Marina K (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Kent House for about three weeks for a respite care while I was on holiday. When I came to pick her up, Mum looked very happy and full of joy, kept on saying that she felt like she was surrounded by family and wants to stay there again! She has been to other respite care facilities
during the last four years and this is the first time I saw such a positive reaction. So grateful to all staff who looked after her, they are amazing! Special thanks go to one staff member in particular who helped with Mum's language difficulties. Her support was fundamental in making Mum feel comfortable and reassured at all times. I honestly can't praise them enough for doing such a brilliant job!

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Review from P A (Son of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Kent House care home since January 2023. She has now settled and appears happy, comfortable and safe when I visit the care home. Kent House has a number of dementia patients at different stages, and I know from experience how tricky this can be. But I want to commend the
home manager and his team. At no point did I, when visiting Mum, see anything but caring staff who do their best to look after the people they care for. Different stages of dementia could make for chaos, but our experience was that Mum is looked after very well, even when emotional. Well done, and thank you, team Kent House!

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Review from R H (Wife of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff kind and helpful and I really like the friendly atmosphere.

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Review from Jacqueline H (Daughter of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad became a resident at Kent House Care Home during the pandemic in January 2021. Once he had settled in, after the expected upset of a move from his old family home, he started to first like then enjoy his time there. He really does see Kent House as his home now and rarely asks about the old family
home he'd lived in for many, many years! He is well cared for by staff who really care, they know his likes and dislikes and work for his best interests. Dad has enjoyed meal times, especially breakfast. The various activities in the care home keep Dad mentally and physically stimulated, all excellent for those suffering with dementia. All medication is well monitored and any medical issues which may arise are promptly dealt with. From my experience, Kent House staff give a good welcome to all residents and visiting family members. We've sometimes been given a cup of tea/coffee and biscuits when visiting too! Thank you!

Reply from Chante Woodley, Marketing Coordinator at Kent House

We want to express our gratitude for your thoughtful and positive review. Your kind words about Kent House and the ease with which your dad has adjusted here mean a lot to us. It's truly heart warming to know that we've been successful in creating a home away from home for all our residents. I'll make sure to share your compliments with our entire team. Kind regards.


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Review from Romara C (Daughter of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time I left my mom, 92, with dementia. I was very concerned with her well-being and Kent House was just outstanding in all aspects.
With my concerns I gave them about 5 lists of Mom's routine or lots of keywords in Portuguese translated to English, to help with communication. Also,
I managed to find friends to visit her over the 2 weeks.
And Kent House staff and accommodations were more than I could hope. Friends visiting her saw the lists and keywords around her, so lovely. Also, I saw many activities done with her and others on social media.
In my return, Mom was happy and well.
I never trusted to leave my old mom with anyone, but now, I would leave her again with Kent House any time.
Thank you from both of us!

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Review from Sophie C (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the whole team at Kent House highly enough. My dad has been a resident for almost a year now.
The senior staff and management have always been extremely helpful to my dad, and communication has been great.
I get constant updates regarding my dad and his wellbeing from staff via emails,
calls, and when we do visit, we speak to staff for updates.
The care staff, housekeeping team and admin are so welcoming. The catering staff also deserve praise too.
A big thank you to everyone.

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Review from L E (Friend of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kent House - amazing!
The home is clean, warm, and welcoming.
It really has a homely feel to it. From management to the team leaders, senior carers and health care assistants, and other departments of Kent House, they were so caring. They couldn't have asked for anything better, being consistently
kind, considerate, and professional. You can tell they are passionate about what they do and the difference they make to people's lives in a positive way is immeasurable.
From the bottom of my heart,
Thank you!

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Review from J S (Son of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident at Kent House, he was exhibiting extreme challenging behaviour and couldn’t be managed by the previous care home. Kent House assessed and supported my father. He improved tremendously and had one to one support from staff, GP and other input which helped him settle. My father
had to move to another nursing home due to changes in care needs. Kent House did a great job and I thank all the staff at Kent House for their hard work supporting my father.

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Review from R S (Son of Resident) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I will like to, first of all, thank the staff and management of Kent house for looking after my mum who has been a resident for almost six years. Throughout these years my family and I have visited and encountered different staff and it’s always been a welcoming environment on each visit. My mum recently
passed away and we were happy with the care and support we received.

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Review from D S (Daughter of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

When Mum was transferred to a nursing home in December, men's clothing was included in the suitcase, half of her clothes had gone missing along with her watch. Also, her clock which has subsequently been found. Everything was creased and some items dirty in the suitcase, medication wasn’t ready along
with the balance of her sundries account and the staff all seemed to be avoiding us.

Reply from Jemar Legister, Marketing and Design Executive at Kent House

Thank you for taking the time to submit a review. We are sorry to hear that your experience with our care home fell short of your expectations. We take all feedback seriously, and we want to assure you that we have addressed this matter privately. We are unaware of some details which have been included in your review as this was not mentioned to us privately. However, we will do our utmost to address these concerns.

To discuss your feedback further, please contact our care home manager at 0208 421 4550 at your earliest convenience. If you would like to proceed with making a formal complaint, please contact complaints@goldcarehomes.com. We are more than happy to listen to your feedback and work with you to resolve this ongoing matter. Thank you again for your feedback, and we hope to have the opportunity to improve your experience.


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Review from G A (Son of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad recently moved into the care home as he was placed by social services. The care home is far from where I live, but the management has been very considerate with their visiting times to enable me to come and see my dad. The staff are nice and always helpful when I call and need information regarding
my dad. My dad says good things about the staff, and I always feel he is in a safe place and well looked after.

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Review from S R (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Avoid! On 13.10.22 my father was placed here by social services. A two-week placement became three months!
Poorly managed establishment.
Despite registering with Kent House's GP, still no regular diabetic checks three months on.
Medication: Out of stock on many occasions.
Food: Not nice. We spent
a lot of funds on external food delivery services.
Heating! Stopped working many times, October to December 2022.
Neglect! My father had diarrhoea and was not attended to until I demanded they call 911 due to bleeding.
Ignored - A official complaint against a senior staff member was ignored.
Smell - 1st floor is very bad, strong Urine and excrement smell.
Bedsheets - not changed regularly despite requests.
On 05/01/23, I moved my father to another home. Only two days' worth of meds was provided and some meds missing as confirmed by the new home manager.
Kent House and the new home are worlds apart! My father is very happy in his new home and my stress is 100% reduced.

Reply from Jemar Legister, Marketing and Design Executive at Kent House

Thank you for taking the time to give us your feedback. We are sorry that you had a negative experience at Kent House Care Home. We would like to obtain more details about your visit. Kent House Care Home strives to ensure we provide excellence in care and that our residents live in a safe and secure environment, with their dignity upheld. To discuss your feedback further, please contact our care home manager at 0208 421 4550 at your earliest convenience. Alternatively, if you would like to proceed with making a formal complaint, please contact complaints@goldcarehomes.com where we can address these concerns with you directly.


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Review from M J (Daughter-in-law of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited my father-in-law during his respite in Kent House, and the caring staff was very helpful. My father-in-law appeared well and happy in the care home.
My father-in-law speaks well about the home since he retuned back to his home.

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Review from A C (Daughter of Resident) published on 5 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Kent House care come to be a good place for my dad to be looked after. The care home is very secure and I felt my dad was safe and well looked after.
The team leader was helpful and always got back to me with replies to any queries I had.
Gold Care Homes are excellent.

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Review from R P (Daughter of Resident) published on 12 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to all members of staff for their hard work and care provided throughout the covid pandemic. My dad's care over the last few months appears to be excellent. I genuinely cannot praise the carers enough, their patience, kindness and affection is exemplary. The home is well run, spotlessly
clean and always welcoming. My dad is happy and content, whilst receiving the best care possible. Thank you all!

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Review from Eddy D (Son of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went to Kent House in July 2020. From the manager onwards, the staff have been friendly, caring, sympathetic and flexible.
Mum settled well after a slow start, but has suffered a setback since a fall which has undermined her confidence and mobility. Staff have been encouraging and patient.
Food is good as is hygiene and suggestions have been taken on board when offered.
Response to the Covid pandemic has been thorough such that the number of positive cases has been minimal and all due to outside visits. It's frustrating that visits have been curtailed but safety first is right.
Overall, Mum is settled; as a family we are happy with the choice we made for her.

Reply from Sym Jaj, Senior Marketing Executive at Kent House

Thank you for taking the time to leave us such a wonderful review. Firstly, it is great to hear that your mum has settled in well and that you are happy with the care that she receives in Kent House. Gold Care Homes has been extremely proactive towards the COVID-19 pandemic and ensuring our residents and staff are protected, and we greatly appreciate your support and patience. We look forward to being able to welcome you through the door again soon. Until then, stay safe.


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Current Review Score: 9.4 (9.430)

Overview of Review Score

The Review Score of 9.4 (9.430) out of 10 for Kent House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.430 for Kent House is calculated as follows: ( (97 Excellents x 5) + (48 Goods x 4) + (15 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 165 Ratings = 4.43

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kent House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Ebby

Ebby Azigwe

Job Title: Care Home Manager

Ebbie has worked within the health and social care sector since 2008. Before becoming a home manager, Ebbie's journey with Gold Care Homes began as a deputy home manager and a regional support manager. Ebbie's roles essentially entailed offering constant support and assistance to several homes within a specific region. Ebbie has obtained a qualification in Leadership and Management Level 5. He is very passionate about the quality of care provided within the homes and is a champion of staff progression within the company.


Frequently Asked Questions about Kent House

What types of Care is Kent House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kent House provide?

Palliative Care is an additional type of care provided.

How many Rooms does Kent House have?

There are 40 Single Rooms.

What are the Facilities & Services at Kent House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kent House to the centre of Harrow?

1.7 mile(s) as the crow flies, distance by road may be significantly further.