Kent House

Augustine Road, Harrow HA3 5NS
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9.4 144 Reviews
  • Kent House, Harrow
Kent House is a fantastic Residential Care Home specialising in Dementia care and is located in a quiet residential cul-de-sac in Harrow Weald off Long Elms Road.

There is always an event or an occasion to celebrate at Kent House, the staff make sure they hold many activities so that their residents are always on their toes with exciting things to do. Kent house always welcomes visiting families and friends to join in on the fun, no one is left to feel out of place or unwelcomed.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Kent Housel, the staff. Care workers are the heart of the business. Kent House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

There is a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages there are to offer.

Residents will also benefit from:

-        Events Monday to Friday
-        Level Building
-        Views of large Landscaped Garden
-        Modern Bedroom Furniture
-        Single or double sized rooms
-        TV and Telephone points
-        En- Suite Facilities

Show Kent House on the Map

Care Provided by Kent House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Ebbie Azigwe (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Kent House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,400

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Kent House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime, except during meal time. Meal times are:
    08:00- 09:00
    12:30 -13:30
    17:00- 18:00
    Please avoid visiting during these times only.


  • Parking

  • 10 free parking space available


Kent House Reviews (144)

Total of 144, showing 21-40
9.4

Kent House has a Review Score of 9.4 (9.430) out of 10, based on 14 reviews in the last 2 years. Over all time Kent House has 144 reviews.

Overall Experience

  • 96
  • 44
  • 2
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Date Published

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Review from Keith Y (Son of Resident) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Kent House twice now. Both times for a month's respite due to health problems at home. Each time she has left Kent House, her health and well being have been much improved. In fact, this time she actually had mixed feelings about returning home as she had made friends whilst in
Kent House.

Reply from Sym Jaj, Senior Marketing Executive at Kent House

Thank you for taking the time to leave us a review. Firstly, I hope that your mother's health is improving. It's wonderful to hear that your mother settled in well during her time with our Kent House team, and that she has improved in health. Our trained professionals are dedicated to each of our residents and will be overjoyed to see this review. Take care.


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Review from C W (Daughter of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was lovely seeing Mum today. My main worry was that she would not recognise me after a five month gap. Sadly she became upset. But pleased I came. Mum is well looked after and we have peace of mind. Well done Kent House.

Reply from Alison Foreman, Director of Sales and Marketing at Kent House

Thank you for your review. I echo your sentiment 'Well done Kent House'. The team have worked so hard during these difficult times. I am so pleased to know that to had a happy visit, although with some tears. Kind regards.


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Review from Laura L (Daughter of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kent House staff have shown such care and professionalism that has been so reassuring to us. I am deeply grateful. My mother is treated with kindness and respect. Cleanliness and efficiency too. There has been good communication with the staff, especially during this sad and difficult pandemic period.
The home was very proactive to protect the residents.

Reply from Alison Foreman, Director of Sales and Marketing at Kent House

Thank you very much for your review. The team works so hard to ensure that everyone is safe, well and happy, and your feedback will certainly be much appreciated. Kind regards.


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Review from Grace W (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really appreciate the fact that the staff have kept the home Covid free.
The visit was well planned and organised. They were flexible with the length of stay, considering I had not seen my dad for three months.

Reply from Sym Jaj, Senior Marketing Executive at Kent House

Hi, many thanks for taking the time to leave us a review. We greatly appreciate your patience during the COVID-19 pandemic and it's lovely to hear that our extended family have noticed the efforts of the home to ensure the health and safety of our residents, staff and visitors.


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Review from Brian M (Son of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kent House, it's management and staff have all been magnificent throughout the COVID-19 lockdown. They have been well trained and executed social distancing really well throughout the last three months. Specifically, my mother has been extremely well looked after. The staff have managed to maintain
full service and have even managed to establish an entertainment and event programme despite the difficulties. Long may it continue and looking to a post lockdown party.

Reply from Alison Foreman, Director of Sales and Marketing at Kent House

Thank you very much for your support for all that the team have done to ensure that the residents have been kept safe, well and entertained during this difficult time. Yes, that party can't come soon enough! Kind regards


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Review from G P (Son of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a great amount of care for his 3 weeks of respite when my mother went away on a well-deserved break. During the COVID-19 outbreak, my father contracted the virus, but the care home was absolutely amazing in making sure he was comfortable during his symptoms and also his transition to the
hospital. We were kept informed all the way and the care home staff really made sure that my father's best care was put in place. Thank you.

Reply from Sym Jaj, Senior Marketing Executive at Kent House

Thank you for taking the time to leave us a review. It's great to hear that the respite care was to a satisfactory standard. COVID-19 has been a difficult period for so many of us and I'm sorry to hear your father caught the virus, but it's great to hear that he was well taken care of. We have no doubt that our teams always work to support each of our residents and ensure they are comfortable and happy.
Thank you again and stay safe.


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Review from Fiona (Daughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

New management has made a change. The staff, as always, are really helpful and kind to my mother. They are very attentive and know the particular foibles of each of their residents. Dementia care is particularly difficult & the patience of the staff is admirable. I know it is their job but it must get
very wearing sometimes with the pressures the staff are under.

Reply from Sym Jaj, Senior Marketing Executive at Kent House

Hi Fiona, thank you for taking the time to leave us a review. We greatly appreciate the support and honesty so we can continually improve our services in each of our homes. It's great to hear that you are satisfied by the level of care and kindness provided to your mum; we really do have a great team. Thank you again for your kind words. Stay safe.


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Review from A R (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this care home to be very caring, extremely high quality, clean and friendly. I would recommend everyone to leave their loved ones here, as their relatives never have to worry about them.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your very kind comment, we really appreciate your feedback. We're really grateful for your kind comment referring to our home as caring and high quality - many thanks.


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Review from Celica R (Granddaughter of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this care home extremely caring and loving with friendly people. I recommend anyone to this care home.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Absolutely wonderful, thank you for your very kind comment referring to our staff as caring and loving - many thanks!


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Review from C R (Daughter of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find the staff very helpful. It's good to know my mom is being well looked after. She is always happy when I visit which is very reassuring. Always says the food is very good.

Reply from Melissa Lawerence, Marketing Coordinator at Kent House

Wonderful, thank you for your feedback, it's always great to hear that our residents are enjoying their time with us - Many thanks!


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Review from M M (Relative of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like how this care home has changed over the last two years.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your very kind review, it definitely has changed for the better - Many thanks!


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Review from Christine K (Daughter of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot speak highly enough about Kent House. The staff are excellent, much of the reason for this is the example set by the managers, they are excellent. We are very grateful for the kindness and care they show to all of the residents, it's a joy to see.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your incredible feedback regarding our staff, we're grateful.


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Review from K R (Granddaughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Nan came here/moved in, her health has improved dramatically. We know she is well-cared for. Everyone that works here is friendly, professional and helpful.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your very kind review - we're extremely pleased to hear the wellbeing of your grandmother has improved, she's in good hands.


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Review from P C (Brother of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the manager and all staff at this care home extremely efficient, friendly, caring and very polite. Always willing to talk to us and explain in detail, very supportive. This is so very new to us, therefore, we feel very comfortable leaving my brother in their care and company.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Wonderful, thank you for your incredibly kind feedback - Kind regards.


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Review from S M (Friend of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are very good. The home is much better than three years ago.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello and thank you for your very kind review - Kind regards.


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Review from A M (Daughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly I would like to mention the wonderful staff at Kent House, each and every one of them. I can sleep at night, without worry, knowing that my mother is being well looked after. The food is fresh and good selection. The management are dedicated, hard-working and have made Kent House into a happy
well run home. Thank you to every member of staff, for being kind and patient.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Wonderful comment, we truly appreciate your feedback - Many thanks!


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Review from M M (Daughter of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are delighted at how my mother has been so well cared for at Kent House. The manager, assistant manager and all the staff are very kind and patient. There are always lots of activities to join in with, and the food is delicious. My mother had her 91st birthday last week and was given a gift
she loved and a beautiful cake baked by the chef.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your review, we truly appreciate your feedback.


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Review from L B (Granddaughter of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been so much happier at Kent House than she has been for several years. The staff are unfailingly cheerful and patient, and my grandmother has a rich life filled with a fantastic range of activities and experiences. She is even happy with the food!

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your review, we truly appreciate your feedback.


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Review from S E (Respite Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a very warm welcome, I found all members of staff were very friendly and made me feel part of the Kent House community.
The management are extremely approachable, helpful and supportive. The home is well organised and run.
All the staff work extremely hard and are always considerate, very
kind and polite.
Every day there is a good choice of tasty wholesome homemade meals. There are regular, enjoyable entertainments, activities and special events.
Individuals are treated with respect and all visitors are made to feel very welcome.
In need of months of respite care following an accident, I am so grateful that there was a place at Kent House for me.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Absolutely wonderful, thank you for your warm review.


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Review from A J (Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here, the manager, all the staff and assistants and they are very good to me.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Fantastic to hear, thank you for your kind words. Best regards.


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Current Review Score: 9.4 (9.430)

Overview of Review Score

The Review Score of 9.4 (9.430) out of 10 for Kent House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.430 for Kent House is calculated as follows: ( (97 Excellents x 5) + (48 Goods x 4) + (15 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 165 Ratings = 4.43

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kent House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Ebby

Ebby Azigwe

Job Title: Care Home Manager

Ebbie has worked within the health and social care sector since 2008. Before becoming a home manager, Ebbie's journey with Gold Care Homes began as a deputy home manager and a regional support manager. Ebbie's roles essentially entailed offering constant support and assistance to several homes within a specific region. Ebbie has obtained a qualification in Leadership and Management Level 5. He is very passionate about the quality of care provided within the homes and is a champion of staff progression within the company.