Kent House

Augustine Road, Harrow HA3 5NS
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9.4 144 Reviews
  • Kent House, Harrow
Kent House is a fantastic Residential Care Home specialising in Dementia care and is located in a quiet residential cul-de-sac in Harrow Weald off Long Elms Road.

There is always an event or an occasion to celebrate at Kent House, the staff make sure they hold many activities so that their residents are always on their toes with exciting things to do. Kent house always welcomes visiting families and friends to join in on the fun, no one is left to feel out of place or unwelcomed.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Kent Housel, the staff. Care workers are the heart of the business. Kent House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

There is a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages there are to offer.

Residents will also benefit from:

-        Events Monday to Friday
-        Level Building
-        Views of large Landscaped Garden
-        Modern Bedroom Furniture
-        Single or double sized rooms
-        TV and Telephone points
-        En- Suite Facilities

Show Kent House on the Map

Care Provided by Kent House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Ebbie Azigwe (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Kent House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,400

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Kent House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime, except during meal time. Meal times are:
    08:00- 09:00
    12:30 -13:30
    17:00- 18:00
    Please avoid visiting during these times only.


  • Parking

  • 10 free parking space available


Kent House Reviews (144)

Total of 144, showing 41-60
9.4

Kent House has a Review Score of 9.4 (9.430) out of 10, based on 14 reviews in the last 2 years. Over all time Kent House has 144 reviews.

Overall Experience

  • 96
  • 44
  • 2
  • 1
  • 1

Date Published

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Review from S C (Granddaughter of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kent House are always polite and helpful. Having a grandmother with dementia they are very considerate and kind.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Wonderful, thank you for your kind review. Best regards.


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Review from Dermot G (Son of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We live in Australia and enjoy watching all the activities dad does on facebook. Dad looks happy and he was happy to see us when we visited. My siblings only have good things to say about Kent House and the staff.

Reply from Melissa Lawerence, Marketing Coordinator at Kent House

Absolutely fantastic, thank you for your review.


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Review from Sandra M (Daughter of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This two-week respite for my Mum has been very good for her, with all the activities and all the lovely people around her has definitely made her smile every day. So a big thank you to all the staff.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your wonderful review.


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Review from A M (Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I lived here for a while and I love the place, the staff are very good.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your kind review.


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Review from J T (Daughter of Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for taking care of my mum since she has been here. I appreciate what you do for her daily. The home is clean and the carers are so friendly. The manager and deputy are approachable and kind to mum. Thank you from myself and my sister.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your kind review.


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Review from Mary T (Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful. The home is very nice and the food is excellent.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your kind review.


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Review from Nuala F (Daughter of Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the care given at Kent House so far. The residents are well looked after and regularly stimulated with activities. Dad has settled in very well and we are happy with the staff communication regarding his care.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your kind review.


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Review from R M (Son of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some good changes recently, such as the memory corridor and more varied activities.
Staff always welcoming and competent in dealing with issues that are raised with residents.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Lovely review, thank you for your kind words.


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Review from V F (Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here.
Food is very good.
Carers are very good.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Lovely to know that you are enjoying your time with us, thank you for your review.


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Review from V M (Son of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home and staff very good.
The manager is very knowledgeable and good.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your kind review!


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Review from Leila D (Daughter of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the home. My mother seems much more stable with her dementia.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your review


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Review from Yvonne W (Niece of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am related to a resident in this care home and have nothing but good words to say.
When he came into this home, his health and welfare was not too good but since becoming a resident in Kent House, he has improved greatly. He has put on weight and his personality has changed for the better.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Fantastic review - thank you


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Review from T H (Daughter of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a wonderful day for my dad. You all went to so much trouble. I could not believe the cake!
He looks just so happy. We are so lucky he came here, we can't thank you enough.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Lovely comment, many thanks.


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Review from Yasmin H (Friend of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kent House is a very good standard. Very clean, good food, lovely carers, always taking out residents and more activities. Safe security.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Fabulous, thank you for your review!


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Review from Oli M (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is good and staff are excellent. Would love the room to have own bathroom but she is very happy here, so that's what matters.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Great feedback, thank you.


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Review from L C (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum comes for respite 6 weeks a year. She loves being here. Excellent all round. Good activities and entertainment.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Wonderful, thank you for your review.


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Review from Christine O (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very careful and caring.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Wonderful, thank you for your review.


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Review from Linnette D (Sister-in-law of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law was in this caring home and I was very pleased with the good treatment he had.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you very much for your review!


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Review from C E (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is looking well since moving into Kent House and is happy there. She loves the food and says most of the staff are lovely.
The activities keep her busy, she is doing things she has never done before and there is a lot of variety. I was amazed to see her potting flowers. The staff take her out in
a wheelchair which she loves.
My only criticism is the promises of her room refurbishment early were not carried out and still has not been done.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Fantastic! Thank you for your thoughts.


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Review from Peter S (Son of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been very well looked after at Kent House. He has found the staff to be very polite, friendly and helpful during his stay.
Unfortunately, he has had to be transferred to a nursing home to cater for his needs but looks back at his stay at Kent House with fondness. We shall certainly recommend
Kent House to other people.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you very much for your review, very kind.


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Current Review Score: 9.4 (9.430)

Overview of Review Score

The Review Score of 9.4 (9.430) out of 10 for Kent House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.430 for Kent House is calculated as follows: ( (97 Excellents x 5) + (48 Goods x 4) + (15 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 165 Ratings = 4.43

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kent House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Ebby

Ebby Azigwe

Job Title: Care Home Manager

Ebbie has worked within the health and social care sector since 2008. Before becoming a home manager, Ebbie's journey with Gold Care Homes began as a deputy home manager and a regional support manager. Ebbie's roles essentially entailed offering constant support and assistance to several homes within a specific region. Ebbie has obtained a qualification in Leadership and Management Level 5. He is very passionate about the quality of care provided within the homes and is a champion of staff progression within the company.