Kent House

Augustine Road, Harrow HA3 5NS
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9.4 144 Reviews
  • Kent House, Harrow
Kent House is a fantastic Residential Care Home specialising in Dementia care and is located in a quiet residential cul-de-sac in Harrow Weald off Long Elms Road.

There is always an event or an occasion to celebrate at Kent House, the staff make sure they hold many activities so that their residents are always on their toes with exciting things to do. Kent house always welcomes visiting families and friends to join in on the fun, no one is left to feel out of place or unwelcomed.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Kent Housel, the staff. Care workers are the heart of the business. Kent House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

There is a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages there are to offer.

Residents will also benefit from:

-        Events Monday to Friday
-        Level Building
-        Views of large Landscaped Garden
-        Modern Bedroom Furniture
-        Single or double sized rooms
-        TV and Telephone points
-        En- Suite Facilities

Show Kent House on the Map

Care Provided by Kent House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Ebbie Azigwe (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Kent House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,400

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Kent House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime, except during meal time. Meal times are:
    08:00- 09:00
    12:30 -13:30
    17:00- 18:00
    Please avoid visiting during these times only.


  • Parking

  • 10 free parking space available


Kent House Reviews (144)

Total of 144, showing 101-120
9.4

Kent House has a Review Score of 9.4 (9.430) out of 10, based on 14 reviews in the last 2 years. Over all time Kent House has 144 reviews.

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Review from J P (Friend of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A diamond wedding celebration arranged for two friends, resident at Kent House. Very well organised, full participation of staff (manager/cook/events organiser). Shows how Kent House values and respects the residents and friends/relatives. A lovely celebration enjoyed by all.

Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Thank you for your kind words. The team always aim to please (and entertain!).


Kind Regards.


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Review from Angela W (Niece of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited my uncle at Kent House I was so impressed with staff and management. They are doing a very good job. My uncle is very happy at Kent House.

Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Angela,


Thanks for the great review - your kind words are appreciated by Wendy and her wonderful team.


Best wishes.


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Review from Michael M (Son of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy and the staff are very good and nice.

Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Michael


Thanks for the review - your kind words are appreciated by Wendy and her team.


Best wishes.


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Review from Carmel M (Friend of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kent House is a very friendly place. Residents are taken good care of and the staff are very friendly and helpful.


Lots of activities.


Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Thank you for your kind review.


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Review from I J (Sister of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is marvellous, generous, friendly, politeness is good. They are efficient and quick. They do take care of their visitors too.

Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Thank you for your kind review!


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Review from Stephen J (Son of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad has a very happy stay in Kent House.
He looks very well. Thank you. All staff very caring.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for your excellent review, the staff appreciate your kind words! It's always nice to have recognition- the staff will be pleased! - Best regards


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Review from Edna P (Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Polite, caring, professional service.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Thank you for an excellent review. We are really happy you have enjoyed our service and we are very happy to have you! Thank you for your kind words! - Best regards


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Review from Margaret B (Partner of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The treatment of the patients is wonderful.
They are looked after very well indeed. They all seem very happy and content.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello and thank you! We are extremely happy that you gave us an excellent review! Thank you for your kind words! - Best regards


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Review from Edward P (Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Polite, professional service. Kind and caring attitude.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello, you have given us an incredible review, we are glad to have you! We believe our staff are excellent too and we thank you for your kind words!- Best regards


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Review from Alex B (Grandson of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Family BBQ at Kent House great entertainment and food, had all residents involved and was great to see all smiling, dancing and singing.
Staff extremely attentive even on such a busy day and great to all residents.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello, Kent House thank you for your time and for a great response- Best regards.


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Review from Lee B (Grandson of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today was a fantastic day that brought joy to families, staff and most importantly residents. It was great to see so many smiles.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello & thank you for attending the event! Kent House appreciates your response - Best regards.


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Review from Tracey S (Niece of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely day at the bbq. Very friendly, great food, fantastic staff. Could not be happier.

Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Dear Tracey,


We aim to please! Thanks for the great review.


Best.


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Review from Pauline D (Sister of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all aspects of care given to my sister. All the staff I have met have been very friendly and show a lot of care to the residents.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello- Thank you for great feedback. We're glad you have had a positive experienced in Kent House. Best regards


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Review from Priscilla D (Daughter of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Kent House for the past 2 months and I honestly say that he is looking 100% better. He loves the staff and they are taking good care of him. The staff at Kent House are always helpful, polite, caring, shows lots of respect for the residents and their family.
I highly recommend
Kent House excellent facilities, lots of activities, smiling staff. Keep up the good work.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello Priscilla, Thank you for your kind words, the staff at Kent House are delighted to hear such great feedback- Best regards


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Review from H R (Granddaughter of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The residents are all made to feel welcome and encouraged to participate. The bbq the home put on was lovely and I especially liked some of the residents being encouraged to sing.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello and Thank you, H R, for taking the time to fill out the feedback form. I’m glad you had enjoyed yourself and took part in the infamous BBQ’s and celebrations that Kent House offer our residents- Best regards


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Review from Juliette W (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Myself and my sister joined in the BBQ arranged for the residents and family. There was music, good food, fun games; guessing the number of sweets, weight of a cake etc. The residents seemed happy and enjoyed the food, company and music of their era. All the staff enable everyone to feel welcome. Great
day!

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello Juliette we're really glad you experienced one of Kent House's great events. Thank you for taking the time to review us. If you have any ideas for improvements please do not hesitate to let us know - Many thanks!


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Review from John J (Grandson of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home getting improvements last 6 months. Our family very happy. The care to grandma very good care and manager very knowledgeable.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello John, thank you for your kind words, we appreciate your feedback and are pleased that you found our service excellent! Please do not hesitate to offer us feedback- Many thanks


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Review from E H D (Brother-in-law of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff has improved a lot in the few months.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

We thank you for the fantastic response you have given towards our service and team. On behalf of Kent House, I can confirm that they appreciate your comments and the time it took to film out the form. Many thanks.


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Review from Julie J (Granddaughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kent House had massive improvement since new manager here. Very impressive of her and my grandmother very well looked after. Excellent care. Well done Kent House.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello Julie, on behalf of the staff we would like to thank you for taking the time to write an incredible review for Kent House. Thank you for your kind words. - Best Regards


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Review from J B (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a lovely afternoon. The staff were amazing. The residents were happy and they enjoyed a vast amount of activities. Thank you so much we all enjoyed ourselves too.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello and Thank you! We are glad you had a great experience in Kent house, the staff will be very pleased with your review, we thank you for all your kind words!


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Current Review Score: 9.4 (9.430)

Overview of Review Score

The Review Score of 9.4 (9.430) out of 10 for Kent House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.430 for Kent House is calculated as follows: ( (97 Excellents x 5) + (48 Goods x 4) + (15 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 165 Ratings = 4.43

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kent House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Ebby

Ebby Azigwe

Job Title: Care Home Manager

Ebbie has worked within the health and social care sector since 2008. Before becoming a home manager, Ebbie's journey with Gold Care Homes began as a deputy home manager and a regional support manager. Ebbie's roles essentially entailed offering constant support and assistance to several homes within a specific region. Ebbie has obtained a qualification in Leadership and Management Level 5. He is very passionate about the quality of care provided within the homes and is a champion of staff progression within the company.