Kent House

Augustine Road, Harrow HA3 5NS
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9.4 144 Reviews
  • Kent House, Harrow
Kent House is a fantastic Residential Care Home specialising in Dementia care and is located in a quiet residential cul-de-sac in Harrow Weald off Long Elms Road.

There is always an event or an occasion to celebrate at Kent House, the staff make sure they hold many activities so that their residents are always on their toes with exciting things to do. Kent house always welcomes visiting families and friends to join in on the fun, no one is left to feel out of place or unwelcomed.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Kent Housel, the staff. Care workers are the heart of the business. Kent House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

There is a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages there are to offer.

Residents will also benefit from:

-        Events Monday to Friday
-        Level Building
-        Views of large Landscaped Garden
-        Modern Bedroom Furniture
-        Single or double sized rooms
-        TV and Telephone points
-        En- Suite Facilities

Show Kent House on the Map

Care Provided by Kent House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Ebbie Azigwe (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Kent House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,400

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Kent House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime, except during meal time. Meal times are:
    08:00- 09:00
    12:30 -13:30
    17:00- 18:00
    Please avoid visiting during these times only.


  • Parking

  • 10 free parking space available


Kent House Reviews (144)

Total of 144, showing 121-140
9.4

Kent House has a Review Score of 9.4 (9.430) out of 10, based on 14 reviews in the last 2 years. Over all time Kent House has 144 reviews.

Overall Experience

  • 96
  • 44
  • 2
  • 1
  • 1

Date Published

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Review from Gerald R (Son-in-law of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, kind and efficient. The facilities are comfortable.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello, we thank you for the time you gave to complete the feedback form and we are thrilled with your response! All the best.


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Review from June R (Daughter of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff extremely helpful in all situations, always have a smile on their faces, ready to help.

Reply from Melissa Lawerence, Marketing Coordintaor at Kent House

Hello, Thank you for your feedback, we are glad you are happy with the majority of our service, in regards to the rooms, we have approved a refurbishment project, hopefully, we can turn your 'poor' into 'excellent' in the near future! All the best.


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Review from George P (Friend of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is very good. I enjoy coming to Kent House to visit my friend. She is being looked after well. The manager is very good and hands on.

Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi George, many thanks for the kind review. We like our manager as well :)
Best.


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Review from David T (Son of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff I have met at Kent House are first class, very caring and understanding towards my mother and also very welcoming to the family.
I would say that my mother and family are happy with Kent House overall.

Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Thank you for your review. Happy to hear your thoughts on any improvements you can recommend. Best.


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Review from D C (Son of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the continuing level of care that my mother is receiving at Kent House especially with the variety of activities that are provided. I am glad to see that the garden area has been improved and that the residents are encouraged to go outside and take part in activities out there.

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Review from Beverley S (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to the manager and her staff for the hard work they are doing in the welfare and care of their patients.
Well done keep caring for those who are in your care and always, God Bless.

Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Thanks Beverley. Your kind words are appreciated.


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Review from Meg B (Partner of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all the staff and carers for everything they have done for my Partner over the last two years. They are very kind and good people. I could have looked after him as well as they have done.

Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Dear Meg,


Thank you for your kind review.


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Review from M M (Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy living at Kent House. The staff look after me well. I take part in the activities. I'm happy here.

Reply from Aleksandra Radko, Customer Relationship Manager at Kent House

Dear Reviewer,
Thank you for your kind review.
We are glad to hear that you are happy with our service.
Best regards,
Aleks


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Review from Patricia M (Friend of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Kent House to be a wonderful experience. I have been to visit twice and cannot fault it.

Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Dear Patricia,


Thank you for your kind words.


Best.


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Review from Richard F (Son of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is cleaner and brighter than I have previously seen. The staff from the manager down have bee helpful and pleasant.


Mam is looking and eating very well. A great improvement.


Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Dear Richard,


Thank you for your kind words.


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Review from Robert M (Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel well looked after for two years. It is very good and the staff are very good.

Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Dear Rob,


Glad you're enjoying our services!


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Review from Pat B (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother is well looked after, she has been resident for about 4 years and has made friends with other residents and staff. Facilities and rooms are well designed and after current upgrading will be excellent. Care is improving with the current new manager and staff.

Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Pat,


Thank you for your review. Happy to discuss any recommendations you may have.


Best.


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Review from Joan T (Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was surprised with the staff and how friendly they were after many hours of work. Mostly polite.

Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Joan,


Thank you for your review. Our staff appreciate your comments.


Best.


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Review from J S (Daughter of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although dad did not want to be in care, he is slowly accepting that this is the only option. The care he receives is very good which is improving now there is new management and have a more stable staff.

Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Jeannette,


Thank you for your kind words. The new team at Kent House have been fantastic in delivering our corporate expectations of care.


I'm pleased you can notice the difference.


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Review from Christine O (Cousin of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our cousin lived in Kent House for several years. She was very content and made many friends. The staff were supportive and caring and coped as her health deteriorated. She felt that Kent House was her home.

Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Christine,


Thank you for your kind review. Our aim is to provide a ‘home-like’ care within our family orientated Care Homes. We do this by striving to deliver the best service we can while ensuring our committed health care professionals have the passion to deliver an excellent service.


Happy to hear your thoughts on any recommendations you may have to improve our service


Dalbir.


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Review from Philip W (Nephew of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No problems at all. The staff are very obliging and the management also. The extra staff should help.

Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Philip,


Thank you for your review. As stated by our Manager, we are looking to increase the number of staff across the organisation. This change should further strengthen the excellent service we already offer.


Happy to hear any improvement recommendations you may have.


Thanks.


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Review from Andrew C (Nephew of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An overall good standard of care. My uncle is looked after well by the staff and treated with care and dignity. His room is kept clean and tidy and he is always dressed smartly by the carers and helped to shower and keep good levels of personal hygiene. He takes part in a wide and varied range of activities
which are laid on by the activities organiser. These are something he enjoys doing on a daily basis.

Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Andrew,


Thank you for your kind review. Feel free to recommend any activities your relative would like to take part in.


Thanks.


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Review from Jeanette F (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The manager has reassured me that things at Kent House have improved and will get better. That is a relief to me as things do seem better for mum.

Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Jeanette,


Thank you for your review. We are constantly seeking ways to improve the quality of our care. Happy to hear any recommendations you may have to improve our service.


Dalbir.


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Review from Eyan S (Son of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Has moved up a level. The toilets are a lot cleaner and my dad seems happier.

Reply from Dalbir Jangra, Head of Marketing and Communications at Kent House

Hi Eyan,


Thank you for your review. We are consistently reviewing how we can improve each home. Over the coming months, you will hopefully see further improvements that will enhance the quality of care we offer.


Dalbir.


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Review from Gill M (Daughter of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred directly from the hospital to Kent House after illness made it unsafe to return home. At first, he was unsure and confused but with care and attention from the staff at Kent House he has settled in as is improving all the time. He is eating better and has made friends with
some of the residents. Our main concern for him is that he is well cared for 24 hours a day. He is clean, well fed and has a lovely room and is free to move around at his own pace. I am so pleased with the care he is receiving at Kent house.

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Current Review Score: 9.4 (9.430)

Overview of Review Score

The Review Score of 9.4 (9.430) out of 10 for Kent House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.430 for Kent House is calculated as follows: ( (97 Excellents x 5) + (48 Goods x 4) + (15 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 165 Ratings = 4.43

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kent House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Ebby

Ebby Azigwe

Job Title: Care Home Manager

Ebbie has worked within the health and social care sector since 2008. Before becoming a home manager, Ebbie's journey with Gold Care Homes began as a deputy home manager and a regional support manager. Ebbie's roles essentially entailed offering constant support and assistance to several homes within a specific region. Ebbie has obtained a qualification in Leadership and Management Level 5. He is very passionate about the quality of care provided within the homes and is a champion of staff progression within the company.