Kallar Lodge Residential Care Home

75 Gregory Road, Romford RM6 5RU
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9.7 30 Reviews
  • Kallar Lodge Residential Care Home, Romford
Kallar Lodge is a residential care home and respite centre which provides 24-hour care and specialises in caring for people living with Dementia. The home is owned by the London Borough of Barking and Dagenham and recently underwent refurbishment both inside and outside the building.

The home has 43 spacious residential rooms over three floors, all of which have an en-suite toilet facility and communal shower or bath facilities situated on each floor.

Residents are always encouraged to have their own keepsakes and personal belongings around them to make it feel like home from home.

There are large open communal areas including dining rooms, lounges, and the Lake Room where residents can enjoy afternoon teas, activities and a panoramic view over the lake. The home also has a large conservatory area, summerhouse, pergola by the lake and two internal courtyard gardens one of which houses the aviary where residents can enjoy the outdoors. The units enable residents to feel part of the community and the home has a post office area, sweet shop, library, café, hairdresser and a bar area all of which were designed specifically for people with Dementia in mind.

In house staff prepare and cook all meals on site and superb hearty and nutritious meals are provided every day. They are able to cater for a wide range of dietary requirements.

The aim is to create a homely and friendly atmosphere to help make the residents feel as comfortable and relaxed as possible.

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Care Provided by Kallar Lodge Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Local Authority Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Pauline Humphrey (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Kallar Lodge Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,040
    • Self-Funded Residential Dementia Care from £1,040
    • RESPITE Self-Funded Residential Care from £1,040
    • RESPITE Self-Funded Residential Dementia Care from £1,040
  • (these prices are only a guideline, please contact Kallar Lodge Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Kallar Lodge Residential Care Home Reviews (30)

Total of 30, showing 1-20
9.7

Kallar Lodge Residential Care Home has a Review Score of 9.7 (9.747) out of 10, based on 14 reviews in the last 2 years. Over all time Kallar Lodge Residential Care Home has 30 reviews.

Overall Experience

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Review from Nicci G (Daughter of Resident) published on 22 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was moved into Kallar Lodge on a D2A placement and from the first contact to find out about her to when she unfortunately had to move out due to a change in her needs (nursing care) the service was exceptional. The staff were kind, patient and went above and beyond to make the process as calm
and stress free as possible - a welcome relief from the chaos of hospital admissions!


The home is bright and airy and doesn't feel 'institutional'. There are a lot of modern touches - A smart speaker playing music everywhere, tablets for entry/exit check in, etc. Her room was VERY large and we were encouraged to make it homely even though she was only there for a short time.


I can't praise the team enough and wish my mum's condition hadn't deteriorated meaning she had to move elsewhere.


A heartfelt thank you to all involved. You should be proud of the care you're providing - not only to your residents but also to their friends and family.


Reply from Natalie Wood, Administration Officer at Kallar Lodge Residential Care Home

Thank you so much for your heartfelt feedback. We are truly grateful for your kind words and are delighted to hear that your mum's stay at Kallar Lodge was a positive experience.Our team strives to provide exceptional care and support to all our residents and their families, and it is incredibly rewarding to know that our efforts made a difference during your mum's time with us. We understand how challenging it can be to navigate changes in care needs, and we were sorry to hear about your mum's condition requiring a move to a different facility. Please know that our thoughts are with you and your family during this time.Your praise and recognition mean a lot to us, and we will ensure that your feedback is shared with the entire team. We are proud of the care we provide and are committed to continuing to support our residents and their loved ones in every way we can.Thank you once again for your kind words and for entrusting us with your mum's care.


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Review from E C (Wife of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff were so caring to everyone. They not only cared for their residents but kept them occupied, played games and put music on and got them up dancing, even if the people had frames. All the residents I saw, thoroughly enjoyed themselves.
I must say all carers and staff were/are a
kind wonderful bunch. Many thanks to them.

Reply from Natalie Wood, Administration Officer at Kallar Lodge Residential Care Home

Thank you for your kind feedback. Our carers greatly appreciate being recognized for their efforts. It was a pleasure meeting you and your wonderful family during your visits to Kallar Lodge.We hope you are doing well and that everything is going smoothly back home. Please feel free to stay in touch.


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Review from Paula W (Niece of Resident) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt went to live at Kallar Lodge just after Christmas 2017 and by the time of her death in August 2024 had become one of their longest serving residents. Throughout this long time we were so impressed with everything about the home. The word 'care' is often used to mean performing the practical
jobs - but here the staff provided so much more than that in that they cared for my aunt as if she was one of their own family. As her dementia worsened, particularly during covid, that care never wavered with staff always giving her the respect she deserved. We were always welcomed for visits, whether by arrangement or ad hoc, and the managers always had time to speak to us about concerns, at length if needed, and we never felt a burden. We enjoyed seeing the photos of her joining in numerous activites, especially the singing and dancing days and the visit from a petting zoo. Our family cannot thank everyone at Kallar Lodge enough for their unstinting care, kindness - and love. Thank you x

Reply from Natalie Wood, Administration Officer at Kallar Lodge Residential Care Home

Thank you for your wonderful feedback. It is truly heartwarming to see the staff being recognized for their dedication and hard work, especially given the challenging nature of their roles. Their commitment and excellence truly set them apart.Please stay in touch and you always know that you are welcome to pop in to see us at anytime.


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Review from Denise B (Daughter of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic atmosphere and the biggest bonus was the carers who worked at this residential home. They were so friendly and accommodating and could not do enough for my mum. They all had smiles on their faces and created an atmosphere that felt like home.

Reply from Natalie Wood, Manager at Kallar Lodge Residential Care Home

Thank you for taking the time to leave your lovely review. Mum was a pleasure to look after during her short stay here and we were sad to see her go. Take care and please keep in touch.


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Review from Gary H (Son of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been in this care home for 8 months now and she has really settled well. She is looked after with all her needs. The staff are lovely, the home is clean and well-maintained.
The garden area is lovely and maintained. My Mother appears really happy and this has given us peace of mind to
know that she is safe and well cared for.

Reply from Natalie Wood, Administration Officer at Kallar Lodge Residential Care Home

Thank you for your 5-star review. Mum has settled in very well and has become a firm favourite with the new friends she has made on her floor. Your kind words mean a lot and I will pass this on to the carers. Have a great Christmas.


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Review from Darran Q (Son of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is at Kallar Lodge, he has been well looked after while here - at this present time my father's at end of life stage. I would like to say everybody at Kallar Lodge has been outstanding and have a well-run home and always looking after my father and myself and family - you would find it very
hard to meet so many great humans in one place. Great experience. Well done.

Reply from Natalie Wood, Administration Officer at Kallar Lodge Residential Care Home

Thank you for your kind review. It has been a pleasure to welcome your family into our home whilst caring for your dad. He is a wonderful man with a great sense of humour and we love having him here with us.


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Review from A S (Brother of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very good and very kind all the time.

Reply from Natalie Wood, Administration Officer at Kallar Lodge Residential Care Home

Your feedback regarding star ratings is very valuable to us and we appreciate the time taken to submit your review.


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Review from Dean H (Grandson of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kallar Lodge have been amazing since my nan arrived in April, absolutely every member of staff from the people on reception to the carers, cleaners and managers have been so kind and welcoming to my nan and have always been very helpful and friendly to myself and any family member who have
visited my nan.
When she arrived she was very upset and was adamant she wanted to go home but as the days have gone by she has got better each day.
She now looks much better thanks to the carers and seems much more happy and settled.
The people in charge recently moved my nan to a different room on a different floor as they felt it would be beneficial which it has turned out to be.
My nan much prefers it and again had settled even more since moving.
I couldn't speak higher of all the staff at Kallar Lodge, they do a great job and long may that continue.

Reply from Natalie Wood, Manager at Kallar Lodge Residential Care Home

Thank you for your glowing review. It is not unusual for us to have initially reluctant residents move in and it is very rare that we do not overcome this challenge by making them feel at home and comfortable within their surroundings. The support and patience of families are also vital in us achieving this and we thank you and your family for that. It is also lovely of you to mention so many of our different staff as, for us to be able to provide a successful service, we all have to play a part in making people feel welcome in our home.


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Review from L B (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother appears to be treated with care and respect at all times. Medical issues are dealt with promptly. Staff are always pleasant and helpful. Although communication by phone can be difficult at times, face to face always satisfactory.

Reply from Natalie Wood, Administration Officer at Kallar Lodge Residential Care Home

Thank you very much for your review and we do appreciate that during certain times of the day it may be more challenging to contact us via telephone. Please be assured that during normal working hours, I am usually just at the end of the phone. However, if ever there is something urgent that needs discussing please feel free to email either myself or any of the officers or management directly and we will always do our best to assist.


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Review from Sandra A (Daughter of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally 100% satisfied with Mum's care she receives. She is always very clean and tidy, always happy. Can honestly say she has never asked to go home or cry (which really reassures me that she is happy) and safe. I keep the rest of the family informed of what is happening with Mum. I take photos/videos
and send them to my brother. All in all, we are all really happy. Couldn't wish for a better place. If only we could find a place for our disabled son, that had the same care, compassion and love. I just wouldn't have any worries.

Reply from Natalie Wood, Manager at Kallar Lodge Residential Care Home

Thank you for the wonderful review. Lovely to know that our care alleviates any worries you may have had. She is a joy to care for, and we hope to still do so for many years to come.


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Review from Susan S (Daughter of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the fourth home our mum has been a resident in. By far it's the most perfect care home for mum. Wish we had applied for Kallar Lodge first, two years ago. They have cared for our mum top-notch. The staff are fantastic too. From management and carers to the reception ladies too. Well done to
them all for the care given to our mum.

Reply from Natalie Wood, Administration Officer at Kallar Lodge Residential Care Home

Thank you so much for the lovely review. We value your feedback as others can benefit from it immensely when researching a suitable placement for their loved one. Your words mean more than you realise.


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Review from Wayne N (Son of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is now at Kallar Lodge. I have found the staff very helpful since she has been here and very kind and always made me feel welcome. My mum is happy and well looked after and seems happy to be there. The home provides many activities for her to do and her room has everything she needs when she
wants some privacy. I cannot fault anybody I have met there and think they are all doing a great job. I'd like to thank all the staff from the bottom of my heart as my mum's life has now improved by no end.

Reply from Natalie Wood, Administration Officer at Kallar Lodge Residential Care Home

Thank you for such a great review. It is our honour to look after Mum. Our doors are always open for you and your lovely family.


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Review from Sharon G (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was well cared for at Kallar Lodge, it was always very clean, the rooms were light and airy, and the communal areas were also pleasant and well looked after. The staff were helpful and always tried to answer my questions.

Reply from Natalie Wood, Manager at Kallar Lodge Residential Care Home

Thank you for taking the time to leave your review and we hope that Mum is very happy in her new home.


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Review from Ashley Y (Daughter of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was diagnosed with Alzheimer's recently and moved in on March 1st 2023. I didn't know what to expect and was very nervous about leaving Mum. From day one I felt totally included in Mum's care. I was asked everything about Mum on her admission, even down to how she takes her tea! I cannot fault
her care and the staff are all very friendly and caring, from the estate team and the carers to the cook. From day one everyone introduced themselves to me and Mum, and made us both feel very welcome to be there. Although only being there a short time she has already gained weight and her communication and interaction with people has improved greatly. Her constant nervousness/anxiety has gone and this confirms to me she is happy and feeling safe in the home. I cannot recommend Kallar Lodge enough and feel very thankful to everyone within the team for the peace of mind you have given to me, and the safe and caring environment you have provided for my mum.

Reply from Natalie Wood, Administration Officer at Kallar Lodge Residential Care Home

That's wonderful to hear and thank you kindly for your fantastic review.


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Review from Karen A (Daughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum, who has dementia, moved in very recently. Right from the pre-admittance visit to her at home, I can't fault any of the staff or the care she has received since she became a resident. She is very happy there and tells me that all the staff are very kind and the food is lovely. She has her own ensuite
room that we're slowly filling with her personal items, but she enjoys spending time in the lounges with the other residents. I'm so grateful and give huge thanks, to everyone at Kallar Lodge, for providing a clean, safe and happy environment for Mum.

Reply from Natalie Wood, Administration Officer at Kallar Lodge Residential Care Home

Thank you very much for leaving such a positive review, which is especially nice when the words come (almost) direct from the resident themselves. It is our pleasure to look after mum. Have a lovely Christmas and a Happy New Year and we look forward to seeing you and the family soon.


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Review from Sylvia C (Sister of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My sister is a resident at Kallar Lodge. I am assigned Court of Protection for her, and I visit her on a weekly basis. She had her 93rd birthday on the 20th of November. Sadly my husband and I could not visit on that day due to strict visiting times, which meant we had to visit the day before on the
19th November. On our arrival to the visiting room, I was overwhelmed by the care that was taken for us to celebrate her birthday. There was a table laid out beautifully for us to have our own birthday celebration, including a pot of tea and all the trimmings. She has been at the home for four and a half years now, and the care by the staff and admin has been second to none.

Reply from Natalie Wood, Administration Officer at Kallar Lodge Residential Care Home

Thank you for your review. We are so glad that you were happy with your private celebration and hope that we can make it bigger and better next year.


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Review from Stanley R (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has dementia and has been living in Kallar Lodge since late 2019, when my dad moved into Kallar Lodge, myself and my family were worried as it was the first care home he lived in since being diagnosed with dementia. Since moving into Kallar Lodge I can't fault the care he has received from all
the staff.
And throughout the Covid-19 pandemic, the home has done all it can and more to make sure my dad is safe and have abided by all the rules on PPE and guidance. I am able to visit my dad in a room in the home wearing PPE and am very happy with how my dad looks his skin is so much better and he has lost weight. He looks so well that it makes me very emotional that he is being cared for so well.
I would like to say that if myself or my sisters had to be cared for in a home that Kallar lodge would be the home I would hope that I would live

Reply from Natalie Wood, Administration Officer at Kallar Lodge Residential Care Home

Thank you so much for taking the time to leave such a fantastic review. It really means so much to all the staff, particularly after the past very tough year, that their hard work has not gone unnoticed.
Your kind words mean so much to everyone here at Kallar Lodge.


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Review from Addie I (Son of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service provided at Kallar Lodge. The staff and management have been very good with the care they have provided. It's a very good care home.
I would recommend this care home to anybody in my family and in the area.

Reply from Natalie Wood, Admin at Kallar Lodge Residential Care Home

Thank you so much for the 5-star review. It's so lovely to hear that you are happy at any time but as the last year has been particularly tough, it makes it all the more special. We look forward to your visits when this lockdown is over.


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Review from Clare F (Granddaughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd like to thank all the staff, you have truly been amazing. You have all been so kind and caring, I would definitely recommend this home to my family and friends. Thanks for making my Nan's last days a little easier.

Reply from Natalie Wood, Manager at Kallar Lodge Residential Care Home

Thank you so much for the kind words and wonderful review. Means so much particularly now, during this difficult year. Nan was a lovely lady and will be missed by everyone.


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Review from C T (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family have no problems with my mums care home Kallar Lodge. Very happy with the care of my mother.

Reply from Natalie Wood, Manager at Kallar Lodge Residential Care Home

Thank you very much for taking time to leave a review.


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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Kallar Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Kallar Lodge Residential Care Home is calculated as follows: ( (124 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 162 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kallar Lodge Residential Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Kallar Lodge Residential Care Home

What types of Care is Kallar Lodge Residential Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kallar Lodge Residential Care Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Kallar Lodge Residential Care Home have?

There are 44 Single Rooms.

What are the Facilities & Services at Kallar Lodge Residential Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kallar Lodge Residential Care Home to the centre of Romford?

2.3 mile(s) as the crow flies, distance by road may be significantly further.