Kallar Lodge Residential Care Home

75 Gregory Road, Romford RM6 5RU
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9.7 30 Reviews
  • Kallar Lodge Residential Care Home, Romford
Kallar Lodge is a residential care home and respite centre which provides 24-hour care and specialises in caring for people living with Dementia. The home is owned by the London Borough of Barking and Dagenham and recently underwent refurbishment both inside and outside the building.

The home has 43 spacious residential rooms over three floors, all of which have an en-suite toilet facility and communal shower or bath facilities situated on each floor.

Residents are always encouraged to have their own keepsakes and personal belongings around them to make it feel like home from home.

There are large open communal areas including dining rooms, lounges, and the Lake Room where residents can enjoy afternoon teas, activities and a panoramic view over the lake. The home also has a large conservatory area, summerhouse, pergola by the lake and two internal courtyard gardens one of which houses the aviary where residents can enjoy the outdoors. The units enable residents to feel part of the community and the home has a post office area, sweet shop, library, café, hairdresser and a bar area all of which were designed specifically for people with Dementia in mind.

In house staff prepare and cook all meals on site and superb hearty and nutritious meals are provided every day. They are able to cater for a wide range of dietary requirements.

The aim is to create a homely and friendly atmosphere to help make the residents feel as comfortable and relaxed as possible.

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Care Provided by Kallar Lodge Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Local Authority Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Pauline Humphrey (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Kallar Lodge Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,040
    • Self-Funded Residential Dementia Care from £1,040
    • RESPITE Self-Funded Residential Care from £1,040
    • RESPITE Self-Funded Residential Dementia Care from £1,040
  • (these prices are only a guideline, please contact Kallar Lodge Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Kallar Lodge Residential Care Home Reviews (30)

Total of 30, showing 21-30
9.7

Kallar Lodge Residential Care Home has a Review Score of 9.7 (9.747) out of 10, based on 14 reviews in the last 2 years. Over all time Kallar Lodge Residential Care Home has 30 reviews.

Overall Experience

  • 24
  • 5
  • 1
  • 0
  • 0

Date Published

30
5
9
14
16

Review from John G (Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am in Kallar Lodge on advice from social care, just while my house is made liveable.
I am well looked after. It's been an experience to see other cases in here and it makes one realise how lucky one is not to be like them.

Reply from Natalie Wood, Admin Officer at Kallar Lodge Residential Care Home

Thank you for you review. It has been lovely having you stay with us.


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Review from David W (Son of Resident) published on 4 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother's dementia reached a stage where she needed full-time care, I was adamant that she would be in a private home. After visiting a number, I didn't feel that they were right for her but I also didn't want to place her in a council home. How wrong I was, Mum's social worker, and my wife,
convinced me to at least take a look at Kallar Lodge and I was really impressed by the cleanliness, the facilities and most importantly the carers and staff. Mum settled in quickly and is very happy and always clean and smiling. She is 97, eating well, singing and enjoying her life. The staff always contact me if they have any concerns and there have been regular assessments of mum's needs. A huge thank you to everyone at Kallar Lodge.

Reply from Natalie Wood, Manager at Kallar Lodge Residential Care Home

Thank you so much for your wonderful 5 star review.


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Review from Marjie F (Daughter of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Kallar Lodge for 3 years. She found it difficult at first but settled within a couple of months. She is now happy and well looked after, always clean and nicely dressed when I visit. Her bedroom is large with an en-suite shower room with large windows overlooking a lovely green.
Throughout is well decorated with a homely feel and very clean. A hairdresser visits regularly. My mother is not a sociable person but the staff make great efforts to get her to "join in" and she has played bingo with other residents, they also encourage her to join the other residents for her lunch. The meals look appealing and healthily balanced, although rather plain for my taste, I feel this would be the right choice for an older resident. The most outstanding aspect of Kallar Lodge is its staff and carers. Friendly, enthusiastic, supportive and patient - they can't do enough for my mum!

Reply from Natalie Wood, Admin Officer at Kallar Lodge Residential Care Home

What an amazing review, thank you very much for taking the time to leave it. Our staff here are a great team and love the work that they do, which then reflects on the faces of our residents and their families.


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Review from Avril M (Friend of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend's mother had been in Kallar Lodge for 5 1/2 years. In November she was very poorly and put on comfort care. The staff were brilliant at treating the resident and her daughter and myself with such care and when my friend's mother died it was peaceful. The staff treated her with dignity and
were so supportive at a difficult time. We are so grateful to them.

Reply from Natalie Wood, Admin Officer at Kallar Lodge Residential Care Home

Thank you for taking the time to leave your fantastic review. We pride ourselves on the care we give to our residents and the support we give to their families. They both go hand in hand to make everyones stay or visits, more enjoyable.


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Review from B W (Brother of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident for approximately three years.
I have to say, every time I visit her, I have always found the staff very caring and polite.

Reply from Natalie Wood, Admin Officer at Kallar Lodge Residential Care Home

Thank you very much for the comments. We look forward to continued visits from you and your family.


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Review from B H (Regular Volunteer) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited several times and knew one of the residents personally. The atmosphere is very homely but also creates a stimulating environment reminding residents of their own homes and holidays. There are lots of positive messages to help those who need to know where they are - rooms are identified
by pictured, the day of the week is displayed, the floor name is identified. It could be classed as a very good hotel. The staff all seem very friendly and supportive and relatives talk about wanting to move in themselves.

Reply from Natalie Wood, Admin Officer at Kallar Lodge Residential Care Home

Thank you so much for such a wonderful review. We think it is vital to create a "home from home" atmosphere for our residents and your comments confirm that we must be doing just that.


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Review from J B (Daughter of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit, I find the staff always friendly and helpful and always polite.
My mum is always clean and seems happy in her own way.

Reply from Natalie Wood, Admin Officer at Kallar Lodge Residential Care Home

Lovely to hear that you are so happy with Mums care. Thank you.


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Review from Barbara H (Power of Attorney of Resident) published on 18 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kallar is a wonderful place. Mum was there for five years. I visited nearly every week. The staff are friendly. It feels homely there. The residents are happy. Mum was treated with respect and kindness. She was always clean and cared for. I was contacted if necessary about her. The place is immaculate.
I have no complaints. I’m just grateful for all Kallar did for her in her last years.

Reply from Natalie Wood, Admin Officer at Kallar Lodge Residential Care Home

Thank you very much for such a kind review. Please pop in to say hello still as we would love to keep in touch and have you involved with future events.


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Review from Gabija G (Private Carer of Resident) published on 29 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has a homely feel, staff are very friendly and helpful. The lady I take out for a walk is very happy here, she always says good things about the staff, that they are very helpful and friendly, and that this care home is very tidy and clean. I would highly recommend this place.

Reply from Natalie Wood, Admin Officer at Kallar Lodge Residential Care Home

Thank you very much for taking the time to leave such a positive review.


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Review from Jean J (Daughter-in-law of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend you in the care of my mother in law. The care and love given to her whilst she was with you goes a very long way in my opinion. Thank you to management and staff for the care given. I highly recommend you.

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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Kallar Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Kallar Lodge Residential Care Home is calculated as follows: ( (124 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 162 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kallar Lodge Residential Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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