Langley Court Rest Home

9 Langley Avenue, Surbiton KT6 6QH
Submit a Review
9.6 30 Reviews
  • Langley Court Rest Home, Surbiton
Langley Court Rest Home, based in Surbiton, offers a bespoke environment for people who are older and need extra care and support.

All carers are highly qualified, carry out person-centred care and have a loving and compassionate approach to their work.

The care home is committed to promoting equality and diversity and has a friendly and welcoming atmosphere.

For a snapshot of the care home, do visit the 'Virtual Tour' found on Langley Court Rest Home's Homepage!

Show Langley Court Rest Home on the Map

Care Provided by Langley Court Rest Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Langley Court Rest Home Ltd
  • Person in charge
  • Iqbal Hussain (Registered Home Manager)
  • Admission Criteria
    • Social Services (Local Authority), Private, NHS referrals
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Langley Court Rest Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,225 – £1,280
    • Self-Funded Residential Dementia Care £1,225 – £1,280
    • RESPITE Self-Funded Residential Care £1,225 – £1,280
    • RESPITE Self-Funded Residential Dementia Care £1,225 – £1,280

  • Fees for rooms with wash basin facilities only are charged £1225 per week.
    Fees for rooms with en-suite facitilies (limited number) are charged at £1280 per week.
  • (these prices are only a guideline, please contact Langley Court Rest Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Home provides on site parking for all


Langley Court Rest Home Reviews (30)

Total of 30, showing 21-30
9.6

Langley Court Rest Home has a Review Score of 9.6 (9.631) out of 10, based on 15 reviews in the last 2 years. Over all time Langley Court Rest Home has 30 reviews.

Overall Experience

  • 24
  • 5
  • 0
  • 0
  • 1

Date Published

30
3
9
15
15

Review from H C (Sister of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is happy and well cared for at Langley Court. His health conditions are understood and I am always notified of any changes regarding his health.
I find the staff very cheerful and kind. My brother enjoys the activities and being able to sit out in the garden and feels settled and comfortable
in the home.

Reply from Iqbal Hussain, Manager at Langley Court Rest Home

Thank you very much for your feedback. Your brother thoroughly looks forward to your visits since the closure. It's our pleasure to welcome you back to Langley. Your ongoing support of Langley is valued. Thank you, Iqbal


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gerda P (Friend of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend several times since lockdown lifted and have been impressed by the kind attitude of staff and standard of care given. My friend is a resident at Langley Court and seems very content and happy.

Reply from Iqbal Hussain, Manager at Langley Court Rest Home

Thank you very much Gerda for your kind words and reflection on the care and support given to your friend. Your feedback is much appreciated. Thank you. Iqbal


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kamalini W (Sister of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is looked after very well and all her needs are met. She is very happy there. Very friendly staff. The owner and the manager attend to various needs and services very willingly, check medications and administer them regularly.

Reply from Iqbal Hussain, Manager at Langley Court Rest Home

Thank you for your response and feedback, this is appreciated. We look forward to continuing to work closely with you and your sister. It's a pleasure having your sister at Langley Court. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N M (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring staff in an exceptionally clean and friendly environment.

Reply from Iqbal Hussain, Registered Home Manager at Langley Court Rest Home

Dear N M, thank you very much for your review of not only the delivery of care and support provided but the care provision as a whole. Your feedback is much appreciated. We hope to see you soon. Thank you once again. Kind regards, Iqbal


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael P (Son of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I hardly ever review anything but have been compelled to do this one, my mum was a resident in the care home for the last year of her life. She had a number of underlying health problems not least of which was dementia and this was her second care home. Despite the difficult time of lockdown's and covid
during 2020, the team at Langley made Mum comfortable and, I felt, loved. When she was struggling they took extra time and care to look after her, I was allowed to contact her and see her as much as the regulations would allow. They took time to keep me informed and to offer any help they could without requests for extra costs as some other care homes do. It was a tough time and no doubt all of the residents and staff went through a tough period, no outside entertainment could come in to perk them up. Some of the staff cried as much as I did when she passed and I know they cared deeply for her right to the end. Its size and team are its strength, I wholeheartedly recommend them.

Reply from Iqbal Hussain, Manager at Langley Court Rest Home

Thank you for your kind words and feedback specifically around the care and support for your mother during such difficult times. It has been a privilege knowing and having your mother as part of the family at Langley Court. I wish you all the best going forward, please do not hesitate to visit us at your convenience. Kind regards, Iqbal.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tim F (Son of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Langley looked after Mum for 4 years. They have been fantastic - I cannot praise them enough.

Reply from Iqbal Hussain, Manager at Langley Court Rest Home

Though I have not had the pleasure of caring for your mother, I am very pleased to hear the quality and standard of care given to our Residents has forever been at the heart of what we do. Thank you for your review T.F. Iqbal.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Priyani D (Daughter of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The excellent staff are the greatest strength at Langley Court. They work extremely hard to provide the best care possible. They are welcoming and committed to their job. They treat residents and families with dignity and respect.

Reply from Iqbal Hussain, Manager at Langley Court Rest Home

On behalf of Langley Court and its team, I would like to thank you for your kind and sincere words and this is greatly received. Thank you very much for your support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Daughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A group of the most incredible people looking after very fragile souls. They achieved miracles in a very short time with my 92-year-old father.
I was elated when he said "I feel safe here" and "they are very nice people".
I feel blessed he is at Langley Court, the next step is making his stay permanent,
as he can no longer look after himself.

Reply from Iqbal Hussain, Home Manager at Langley Court Rest Home

Thank you for your kind words. It is an absolute pleasure working closely with your father and we hope to continue the positives at Langley!! Thank you once again for your review, this is much appreciated. Home manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leslie L (Daughter of Resident) published on 25 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father was a resident at Langley Court for one month after a hospital admission and while waiting to be admitted to a long term nursing facility. The family are very grateful that they could take him at extremely short notice and that he was well looked after. All his needs were met and his diabetes
was closely monitored.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sergio D (Resident) published on 21 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was at Langley care home for respite for 15 days I was treated very well by friendly and professional staff and Management.
It is Very homely. I was very well cared, for. Nothing was too much trouble.
I would be very happy to go again.

Reply from Gary Palmer, Deputy Manager at Langley Court Rest Home

It was a pleasure having Sergio in our home. He is a real gentleman.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.631)

Overview of Review Score

The Review Score of 9.6 (9.631) out of 10 for Langley Court Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.631 for Langley Court Rest Home is calculated as follows: ( (123 Excellents x 5) + (48 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 179 Ratings = 4.631

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Langley Court Rest Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Iqbal Hussain

Job Title: Registered Home Manager

Joined: 2019

Iqbal joined Langley Court Rest Home in September 2019 and he comes on board with significant experience and knowledge of the Health and Social Care Industry. Having initially worked as a Support Worker dating back to 2009, Iqbal has managed different models of Care provisions across various companies since 2011 and has previously achieved OUTSTANDING rating with CQC.