Lawnfield House has a Review Score of 9.7 (9.693) out of 10, based on 12 reviews in the last 2 years. Over all time Lawnfield House has 39 reviews.
Review from Judith A (Niece of Resident) published on 13 February 2025
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Reply from Lauren Sparg, Home Manager at Lawnfield House
Thank you so much for taking the time to post such a thoughtful, kind, positive and uplifting review for Lawnfield House. I have read all your comments and can see that you have given us very high ratings. I will pass along your kind words to the staff team as I am sure that they will be delighted.
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Review from Michael D (Son of Resident) published on 28 January 2025
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Reply from Lauren Sparg, Home Manager at Lawnfield House
Thank you so much for taking the time to complete such a wonderful review for our care home and for our staff team. These positive reviews always make such a big difference with inspiring and motivating our staff team so I will certainly be sharing your kind words with the team. We are delighted to have your mum staying with us after having had your father stay with us previously all those years ago. We will endeavour to care for your Mum as best we can and support her to live later life well.
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Review from A A (Daughter of Resident) published on 17 October 2024
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Reply from Lauren Sparg, Home Manager at Lawnfield House
Thank you so much for your kind review. We are truly pleased to know that your mother is settling in well at Lawnfield House and that you are happy with the care she is receiving. Your mother's comfort, well-being, and safety will always be our top priorities, and we are committed to ensuring she feels at home here at Lawnfield House. Our team is devoted to providing the best standard of care, and it means a lot to us to know that our efforts are making a positive difference. Our door is always open, should you have any questions or if there is anything further, we can do, please don't hesitate to reach out. We greatly value your trust and ongoing support.
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Review from Charlotte S (Daughter of Resident) published on 15 October 2024
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Reply from Lauren Sparg, Home Manager at Lawnfield House
What a beautiful heart-warming review you have submitted about Lawnfield House and our staff team. We read out your review to the staff team at the end of last week. The staff had huge smiles on their faces. A little praise goes a long way, and you have just given our staff team a massive amount of praise. It really means so much and makes everything that we do in the care home worth it. Thank you. It has always been a real privilege having your Mum stay with us at Lawnfield House. She has a fabulous sense of humour, a heart of pure gold and she gives the best hugs, even to me when I feel I need one. We also love it when you and your brothers visit. You chat with the staff and we feel that you are a part of our family. Thank you so much for these wonderful sincere words of praise. We will continue to try our best to provide the highest standard of care to your Mum and the other residents at Lawnfield House.
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Review from Elaine W (Niece of Resident) published on 3 May 2024
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Reply from Lauren Sparg, Home Manager at Lawnfield House
Thank you so much for taking the time to post a review for Lawnfield House Care Home and the service that we provide. Your positive words have been very fondly received and I will certainly share your positive review with the staff team. A little praise goes a long way and your kind words will mean a great deal to our staff team. I am really pleased to see that you enjoyed the parties and special occasions that you have attended at Lawnfield House. We look forward to more festive occasions with you in attendance again soon. It has also been a real privilege caring for your aunt. She is such a gentle, caring, easy-going, warm lady and our staff are very fond of her.
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Review from Denise S (Niece of Resident) published on 3 May 2024
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Reply from Lauren Sparg, Home Manager at Lawnfield House
I would like to thank you for taking the time to post a review for Lawnfield House and the service that we provide. Your positive and uplifting review has been very warmly received and I will certainly share it with our staff team. A little praise goes a long way and I know that the staff will appreciate your kindness and positive ratings of our service. It has been a privilege having your aunt stay with us at Lawnfield House. She is a lady of true grace and warmth and our staff are very fond of her indeed.
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Review from L N (Daughter-in-law of Resident) published on 29 November 2023
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Reply from Lauren Sparg, Home Manager at Lawnfield House
Thank you for taking the time to fill in a carehome.co.uk review form for Lawnfield House. Thank you for your kind and inspiring words. I will definitely share your words with our staff team. I am sure that they mean a great deal. Thank you for the positive ratings. It has been a pleasure having your mother-in-law stay with us at Lawnfield House all these years.
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Review from K L (Friend of Resident) published on 28 November 2023
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Reply from Lauren Sparg, Home Manager at Lawnfield House
Thank you so much for taking the time to complete such a positive review for our team on carehome.co.uk. It is always inspiring and uplifting to read such positive ratings and kind words of praise about our staff team. I am really happy to see that the staff make you feel welcome when you visit and offer you a cup of tea. Thank you for coming to visit your friend so regularly. Your visits will certainly help her to live later life well and will add meaning to her days.
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Review from Ann N (Niece of Resident) published on 23 October 2023
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Reply from Lauren Sparg, Home Manager at Lawnfield House
I would like to thank you for your positive review and very kind uplifting words. We always welcome feedback, both positive and negative, from our friends and families so that we can continue to strive for excellence and the highest standard of quality care. Your positive review will definitely be shared with our staff team and a little praise will mean so much to our team. It has been a pleasure having your aunt stay with us. She has really settled in so nicely and has become a part of our family.
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Review from Brenda R (Daughter of Resident) published on 26 September 2023
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Reply from Lauren Sparg, Home Manager at Lawnfield House
How heartwarming and inspiring it was to read your really thoughtful, kind and complimentary words about our staff team and the service that we provide. Thank you so much for your lovely words; they mean so much. We are really happy to have your mum living here with us. She is so easygoing, caring, warm-hearted and a wonderful lady with years of wisdom and experience in this journey called life. It is so lovely to have such fantastic relatives like yourself who really value the work that we do. I will certainly share your words with our staff team. They will mean so much to them.
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Review from D H (Resident) published on 11 September 2023
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Reply from Lauren Sparg, Home Manager at Lawnfield House
Thank you for taking the time to complete a review for the service that we provide at Lawnfield House. We always value and appreciate any feedback received, especially from our residents. Thank you for your honest feedback and ratings of each department. I will be sure to provide the staff team with the feedback that has been received and we will endeavour to make improvements where we can.
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Review from J G (Resident) published on 8 September 2023
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Reply from Lauren Sparg, Home Manager at Lawnfield House
Thank you for taking the time to complete a review for Lawnfield House and the service that we provide. Thank you for giving us high ratings and for your kind and inspiring words. They do mean so much, and we are delighted that you are happy with the service that we provide for you as a resident at Lawnfield House care home. I will certainly share your kind comments with our staff team. I am sure that they will be pleased to receive the positive feedback.
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Review from Denise C (Daughter of Resident) published on 12 January 2023
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Reply from Lauren Sparg, Home Manager at Lawnfield House
Thank you for your feedback. I am very sorry to read that you found some issues with our care home. I am also sorry to hear that your Dad sustained a fracture to his hip while in the hospital, and I am sorry to hear that you had a negative perception of Lawnfield House during your Dad's short time with us. I do understand that this was very difficult for you. We have investigated the points you have raised and would appreciate the opportunity to share our findings with you once again if you would find that helpful. Please could you contact us if you would like for this to be arranged?
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Review from J C (Daughter of Resident) published on 11 October 2022
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Reply from Lauren Sparg, Home Manager at Lawnfield House
I would like to thank you for taking the time to submit a review for Lawnfield House. It was lovely to see your 5-star ratings and to read your kind and thoughtful words about your Mum's respite stay at our care home. It truly was an absolute pleasure having your Mum stay with us at Lawnfield House. We sincerely look forward to her return in the near future. She is such a caring, calm and good-humoured lady, and she's welcome back at any time.
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Review from Karisma P (Daughter of Resident) published on 29 September 2021
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Reply from Lauren Sparg, Home Manager at Lawnfield House
It was so lovely and uplifting to read your very positive review for Lawnfield House and your very kind and thoughtful words. I will certainly share your kind words with the team as I know that they will mean so much to the team. We really do love having your Dad stay with us here at Lawnfield House. He is such a lovely calm, easy going, naturally caring, kind and friendly gentleman. He has very caring and gentle hands and the staff team are exceptionally fond of him. I am delighted that we have been able to support your Dad, you and your family with your Dad’s transition and settling in at his new home. You are always welcome to visit and you are part of our Lawnfield family too.
Thank you once again for your wonderful review.
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Review from Addison J (Son of Resident) published on 21 September 2021
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Reply from Lauren Sparg, Home Manager at Lawnfield House
Thank you for your very kind and uplifting words about our Lawnfield House staff team and thank you for your really positive review. Words of praise for our team and the service that we provide for our residents go such a long way nowadays, especially during these pandemic times and after what has been a very challenging year for all, but especially for those who work in the care sector. We do sincerely love your mum, her warm, bubbly, empathetic and mischievous nature. She is always down for singing and dancing, a friendly chat, a laugh, or simply just a cuddle. Lawnfield House would not be the same without her. We will continue to do the best we can to provide your mum and all our residents with the highest standard of care.
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Review from Mary B (Daughter of Resident) published on 17 August 2021
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Reply from Lauren Sparg, Home Manager at Lawnfield House
Thank you for submitting a review on carehome.co.uk. I am sorry to hear that you found your Mum’s stay at Lawnfield House to be a negative experience. I would like to say that, as the Home Manager of Lawnfield House care home, I can confidently say that we did everything within our power to support your Mum with her needs as best we possibly could.
Your Mum came to our care home from the hospital. I understand that you feel I shouted at you but I do not recall this. However, I am sorry if this is how you felt.
I wish your Mum all the best. She was a lovely warm and compassionate lady and the staff were very fond of her.
If you would like to discuss further please feel free to give me a call.
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Review from Janet L (Daughter of Resident) published on 19 July 2021
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Reply from Lauren Sparg, Home Manager at Lawnfield House
Thank you so much for your really lovely review. Your words were really uplifting, heartwarming and inspiring to read. I will certainly share them with the rest of the staff team, especially the care staff who worked closely with your mum. We also miss seeing you. It was always lovely to see you here at Lawnfield House and we miss the chats with you. It was a pleasure having your mum stay with us at Lawnfield House. She had a beautiful smile, she certainly is missed. You are welcome to pop in and visit us anytime.
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Review from Jane B (Friend of Resident) published on 16 June 2021
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Reply from Lauren Sparg, Home Manager at Lawnfield House
Thank you ever so much for your positive words and praise for our team. Your words mean so much, and they really do inspire and uplift our staff team. I have shared them with the team and we thank you for your kind words. We will continue to try our best to support our residents as best we can, supporting them to live later life well. It is a pleasure having your friend with us at Lawnfield House. Thank you for all your kind donations over the recent months. It really means so much and we will forever be grateful for your generosity.
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Review from Janet B (Daughter of Resident) published on 16 June 2021
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Reply from Lauren Sparg, Home Manager at Lawnfield House
Thank you so much for your kind and uplifting words. They certainly mean so much, to me, and to our team. Your mum was such an easy-going, kind-hearted, compassionate and jolly lady. She was always down for a chat, socialising, singing such beautiful songs for all to hear and she had such a beautiful heartfelt smile. We certainly miss her singing at Lawnfield House. She was our 'singing star' and took the lead at our sing-along sessions. We miss her dearly. Please feel free to pop in and say hi anytime you wish. You will forever be a part of our MHA Lawnfield House family, and we will keep your mum forever in our hearts.
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The Review Score of 9.7 (9.693) out of 10 for Lawnfield House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.693 for Lawnfield House is calculated as follows: ( (101 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 137 Ratings = 4.693
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lawnfield House is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Oct 2017
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