Lawnfield House has a Review Score of 9.7 (9.693) out of 10, based on 12 reviews in the last 2 years. Over all time Lawnfield House has 39 reviews.
Review from Bernice D (Respite Resident) published on 29 August 2019
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Reply from Vilawan Hawkes, Home Manager at Lawnfield House
Thank you so much for taking time to complete the postal card review and for such a lovely comment about our care home. We are pleased that your respite stay was pleasant and that staff treated you well. It has been a pleasure for us to meet you and care for you. Please do not hesitate to let us know if you require any assistance in the near future.
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Review from A B (Daughter-in-law of Resident) published on 16 August 2019
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Reply from Vilawan Hawkes, Home Manager at Lawnfield House
Thank you for your kind words. They were so lovely to read. I am really happy that you had a great time at our Summer BBQ. It was a lively, enjoyable day and it was wonderful to see so many friends and families of our residents in attendance. We do strive our best to provide a friendly and family environment in our care home. I also would like to say thank you for your commitment and continued support.
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Review from David B (Son of Resident) published on 16 August 2019
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Reply from Vilawan Hawkes, Home Manager at Lawnfield House
Thank you for your wonderful words and recommendation. They were so heart-warming and reassuring to read. I will most certainly pass along your kind words to our staff team as they will most definitely boost the team morale and spirits. I am very proud of my team and I know that we are very lucky to have support and commitment from families and friends of our residents. It has always been a pleasure having your Mum live with us here at Lawnfield House.
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Review from David L (Son of Resident) published on 16 April 2019
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Reply from Vilawan Hawkes, Home Manager at Lawnfield House
I would like to thank you for your ratings and very positive comments for Lawnfield House and the staff team. I can honestly say that I am very proud to lead such a diverse, caring and hardworking team. Your words of praise are greatly appreciated and I have shared your comments with the staff team. Your mother is such a lovely, thoughtful and kind-hearted lady. We love having her here with us at Lawnfield House.
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Review from Sheena S (Daughter of Resident) published on 16 April 2019
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Reply from Vilawan Hawkes, Home Manager at Lawnfield House
Thank you for your review about Lawnfield House and our staff team. It was wonderful to read such positive feedback and we always genuinely appreciate compliments from friends and family of our residents. I have shared your comments with the staff team; they were very pleased to hear it and it really boosted the team's spirits. Your father is such a gentle, kind and easy going man. It is a pleasure to care for your father and having him staying here with us. Thank you for your support and involvement in your father’s care.
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Review from Gill S (Wife of Resident) published on 12 April 2019
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Reply from Vilawan Hawkes, Home Manager at Lawnfield House
Thank you so much for your kind and thoughtful words of praise for Lawnfield House. They were really heartwarming to read. It is always very rewarding and appreciated to get positive feedback from relatives of our residents. We are very proud of our staff team, their person-centred approach and dedication to our residents at Lawnfield House. We believe that effective communication and working closely in partnership with medical services is the best way to promote optimal health and wellbeing for our residents. It has been an absolute pleasure having your husband stay with us. He is a true gentleman and has such a lovely genuine smile.
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Review from Nicola B (Daughter of Resident) published on 11 April 2019
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Reply from Vilawan Hawkes, Home Manager at Lawnfield House
Thank you so much for your lovely kind words about Lawnfield House. They were really so heartwarming and rewarding to read. We would like to thank you and your family for all that you did with supporting your mum to integrate and settle into her new home at Lawnfield House. You really went to such an effort with personalising her room to help her feel comfortable and at home in her new environment. We always encourage and greatly appreciate the input and support of relatives in any shape or form with enhancing the quality of life of our residents. Your mum is very easy going, polite and an absolute pleasure to care for and we love having her here with us at Lawnfield House.
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Review from Shaun L (Nephew of Resident) published on 31 May 2018
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Reply from Vilawan Hawkes, Home Manager at Lawnfield House
Thank you for your kind comments and positive feedback. It is greatly appreciated and I will let the staff team know. We’ll continue to work hard to ensure that our residents receive the best care possible. Once again thank you for coming to see us and visiting your Aunt at Lawnfield House.
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Review from F P (Daughter of Resident) published on 9 May 2018
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Reply from Vilawan Hawkes, Home Manager at Lawnfield House
Thank you for your comments and for taking the time to publish a review for Lawnfield House. We always appreciate feedback from relatives/friends of our residents. It was truly a pleasure having your Mum stay with us at Lawnfield House and she is sincerely missed by the staff team.
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Review from Gerry B (Partner of Resident) published on 10 October 2017
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Reply from Vilawan Hawkes, Home manager at Lawnfield House
Dear Gerry,
Thank you for your kind comments and positive feedback. I am really pleased that your partner liked it here. Please let us know if you need our assistance with the near future. All the best and kind regards.
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Review from J M (Friend of Resident) published on 6 September 2017
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Activities - I feel I am unable to comment because these provisions have been used sparingly by the resident
Value for Money - I have little to compare it to but if I was personally financing, I would be more than happy.
Reply from Vilawan Hawkes, Home Manager at Lawnfield House
Dear J W,
Thank you for your positive comments, I will feedback to the team. I am pleased that your friend is able to go back home with appropriate support. Please do come back to visit us. All the best.
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Review from Rez B (Son of Resident) published on 6 September 2017
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Reply from Vilawan Hawkes, General Manager at Lawnfield House
Dear Rez,
Thank you for your kind comments and positive feedback. It is greatly appreciated. I will be sure to share your comments with our team. It was an absolute pleasure having your mum stay with us for two weeks. If in the near future, you require our support again please do let us know. Best Wishes.
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Review from Kathleen D (Sister of Resident) published on 23 August 2017
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Review from Susan R (Daughter of Resident) published on 22 August 2017
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Review from Rachel (Sister of Resident) published on 10 July 2017
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Review from B K (Friend of Resident) published on 10 July 2017
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Review from Sylvia I (Daughter of Resident) published on 25 May 2017
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Reply from Vilawan Hawkes, Home Manager at Lawnfield House
Thank you for your lovely comments. I am delighted that your Mum's experience has been so positive. I will pass on your comments to the team.
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Review from J B (Son of Resident) published on 25 May 2017
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Review from Angie U (Friend of Resident) published on 23 May 2017
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Reply from Vilawan Hawkes, Home Manager at Lawnfield House
Thank you for your lovely comments. I will share these with my colleagues.
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The Review Score of 9.7 (9.693) out of 10 for Lawnfield House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.693 for Lawnfield House is calculated as follows: ( (101 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 137 Ratings = 4.693
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lawnfield House is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Oct 2017
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Job Title: Home Manager
Joined: 2015