Lee House

2 Lancaster Avenue, Wimbledon, London SW19 5DE
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9.8 20 Reviews
  • Lee House, London
Lee House is an attractive residential care home located in Wimbledon offering care and support to those over the age of 65.

The home has been carefully designed to offer comfortable accommodation which includes single occupancy bedrooms each with en-suite facilities, a pleasant lounge, dining room and garden. Facilities are also available for family or friends to stay overnight. Residents may personalise their room with small items of furniture and ornaments to promote familiarity.

Residents are encouraged to join in with a variety of activities and events as well enjoying hobbies old and new. Day trips and visiting entertainers are also part of the busy social calendar.

Talk to them about respite stays:

Abbeyfield is proud to offer respite stays, a short-stay that can be planned ahead, or in the case of an emergency, last-minute. Suitable for individuals seeking support following post-operative or hospital care, or whilst their regular caregiver takes a break, respite care can also be used as a way of introducing long-term residential care to a loved one.

Respite stays include:

- 24/7 care support from qualified and friendly staff
- Daily activities
- Nutritious meals served daily (dietary requirements can be catered for)
- Housekeeping and linen service

*Respite prices may vary depending on needs.

This property is managed by Abbeyfield Living Society (a trading name of The Abbeyfield Society).

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Care Provided by Lee House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 27 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Melvin Pavaday (Deputy Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Lee House

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,467
  • (these prices are only a guideline, please contact Lee House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room

Lee House Reviews (20)

9.8

Lee House has a Review Score of 9.8 (9.783) out of 10, based on 10 reviews in the last 2 years. Over all time Lee House has 20 reviews.

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Review from T K (Cousin of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin has settled into Lee House despite a difficult year medically this year. Although she is still struggling having lost her independence, I'm happy that she is secure and safe in Lee House.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Lee House

Thank you for your 5-star review. So please to see that your cousin has settled into Lee House.


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Review from C M (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Lee House for over five years. I live overseas and appreciate all the care she receives and all the support given to me, from keeping me informed to getting things that Mum needs when I'm not in the UK. I visit regularly for extended periods and always find everyone welcoming, friendly
and caring. Many of the staff have been at Lee House for a number of years, and this continuity helps create a great atmosphere. Being a carer is a tough job; the staff are wonderful, and many go the extra mile for the residents. Everything is well organised, and the premises are well maintained and clean, and the garden is lovely. Thank you everyone.

Reply from Lucie Taylor, Digital Marketing Manager at Lee House

Thank you for taking the time to review Lee House. We are thrilled to read your positive comments and will share them with the team. Kind regards, Abbeyfield


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Review from B E (Son of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Lee House for over 5 years and is very content and well looked after. The care staff are all extremely kind, respectful and hard-working. The home is very well run and we are kept informed of all aspects of my mother’s care and general well-being, which gives us great comfort.
The setting is perfect. My mother has a large light room looking over a lovely garden which provides real tranquility and calm for her. She couldn’t be in a better place.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Lee House

Thank you for taking the time to write a review of Lee House. We are glad your mother is happy here and is getting all the care she needs.


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Review from Sarah H (Power of Attorney of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I share Power of Attorney with a friend for my late husband’s cousin’s widow who very sadly has Alzheimer’s. She moved into Lee House in September 2020. Thanks to the kindness and wisdom of the staff at Lee House my cousin-in-law settled very quickly. As her illness progresses she is receiving more
care. She always looks well looked after. When I visit her she is always very happy to see me. When I leave she is equally happy to see me go. This shows me she looks upon Lee House as home and feels very secure. When I walk into Lee House I always think this is lovely, so bright and cheerful. The Manager and her staff are always approachable and open to any suggestions we may have.


Thank you Lee House.


Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Lee House

Thank you for your review of the care your cousin-in-law receives at Lee House.


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Review from Susan N (Daughter of Resident) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely environment with hard-working staff who show real affection and a deeply caring attitude towards my mum. Thanks principally to this, she seems very happy for which we are truly grateful. She enjoys living in her spacious room (large enough to accommodate some of her own things) overlooking
a terrace with the beautiful garden and mature trees beyond. We are delighted that she now views the permanent staff and her fellow residents as a second, much larger, extended family.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Lee House

Thank you for taking the time to write a review of Lee House. We are glad that your mother feels at home with us.


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Review from F E (Daughter of Resident) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place. Caring staff who think about what the resident would like as an individual. Plenty of activities to keep you going. The room is allowed to be personalised and as my mother has a patio she is also allowed to grow plants outside. All staff very considerate and respectful.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Lee House

Thank you for taking the time to write a review of Lee House. We are delighted that your mother enjoys the activities we put on for our residents.


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Review from Christine E (Power of Attorney of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always welcoming they treat my friend with respect and friendliness. My friend is always clean and has been helped to put on her makeup. She appears happy and satisfied. She greatly enjoys the activities.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Lee House

Thank you for taking the time to write a review of Lee House. We are delighted your friend is happy in our home.


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Review from Nick M (Son of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Lee House just over a year ago, having been living alone in her own house independently at the age of 93. It was a big change for her, but it has been a great success.
She couldn't be happier. She has a lovely room overlooking the garden, with her own ensuite bathroom and sports
on the telly. The staff are exceedingly friendly and helpful. She has made new friends. She likes the food. She also likes sitting in and walking around the garden, especially when the sun is out.
The manageress is very knowledgeable, experienced, and professional, as well as caring and approachable.
The mother of a friend of my wife's is now on the waiting list as a result of our recommendation.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Lee House

Thank you for taking the time to write a review of Lee House. We hope that your mother continues to make new friends and feels at home in our house.


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Review from Bridget S (Niece of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff of the care home are so caring and really try to do their very best for the residents, very gratifying and much appreciated.

Reply from Suzanne Brammer, Digital Officer at Lee House

Thank you for taking the time to leave a review, we are pleased to hear that you find staff to be caring and doing their best for the residents.


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Review from M W (Daughter of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and welcoming staff, who are always aiming to deliver person-centred care. Lovely room and facilities with a balcony overlooking the garden. Lee House is in a beautiful spot. It is very clean and has a lovely non-institutional home-like atmosphere. My mother is very contented here and settled easily.
Highly recommended!

Reply from Suzanne Brammer, Digital Officer at Lee House

Thank you for taking the time to leave a review, we are delighted to hear that your mother is happy here and has settled very well.


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Review from Alex L (Niece of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This really is a fantastic care home. My aunt was very happy here. It’s a lovely location, very nicely decorated, beautifully clean, and very well run. The carers are attentive and very nice. My aunt had a south facing room with french windows overlooking the pretty garden. It was a perfect place for
her twilight days. If anything I wish she had moved here sooner.

Reply from Suzanne Brammer, Digital Marketing Officer at Lee House

Thank you for taking the time to leave such a positive review, Alex. We really appreciate your comments.


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Review from L E (Son of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 3 years that my mother has been a resident of Lee House she has felt happy and secure. The staff are friendly and approachable and have made great efforts over the last year in particular to stay in regular contact and facilitate both virtual and in-person visits for relatives. My mother
loves her room, with its balcony overlooking the garden, and enjoys the life of the house which has quickly become a home from home.

Reply from Suzanne Brammer, Digital Marketing Officer at Lee House

Thank you, L E, for your kind review, it is wonderful to hear that your mother feels happy and secure at Lee House.


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Review from Corinne G (Niece of Resident) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has lived at Lee House nearly 8 years and is now 101 and blind.
The care has been amazing - everyone is so kind, caring and cheerful and the home is sparkling clean, bright, friendly and vibrant.
I can't praise it enough and would recommend it without hesitation. Thank you Lee House.

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Review from H R (Son of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in this care home for over a year and has not a bad word to say about it.
I have found the staff to be helpful, pleasant and caring without exception and there is a great atmosphere.

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Review from Tatiana M (Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from H S (Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable and excellent attention.

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Review from S G (Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable, pleasant, good facilities.

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Review from Michelle G (Friend of Resident) published on 27 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the standard of care and support at Lee House to be exceptional, the house is well maintained and the residents needs are catered to a high standard. The manager was always friendly and approachable, and the staff showed care and compassion to the residents. I would highly recommend Lee House
to anyone looking for a care environment for their loved one.

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Review from Christine E (Power of Attorney of Resident) published on 20 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely efficient, knowledgeable and caring manager. She knows her residents and staff very well. All conversations and requests have always acted upon with efficiency and speed.


They have made my friend a new person since she entered the home. She walks better, has put on weight and no longer

suffers from the various problems she had on entering the home. She always looks nice and all her personal needs are handled with care. The staff show a great deal of empathy (in my opinion) with the residents.


Kind and caring staff.


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Review from Claudia D (Niece of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot describe how caring and nice all the staff are at Lee House. My aunt is 99 and has been her for at least 3 years. I cannot fault any staff they are all so nice.

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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Lee House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Lee House is calculated as follows: ( (91 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 115 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lee House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Tonya

Tonya

Job Title: Administrator

I have worked at Abbeyfield for 7 years, I really enjoy spending time with the residents, organising events, and helping out when and where it is needed. In my spare time, I enjoy going to the gym, socialising and laying on a sun lounger on a warm day! An interesting fact about me; I was a GB Gymnast when I was younger and helped out at the 2012 Olympics looking after the Heads of State.


Afshan

Afshan

Job Title: House Manager

I have worked at Abbeyfield for 13 years, my favourite part of the job is our residents, all their stories and how each day is different. I try to make every day special for our residents, ensuring the home is a welcoming, friendly and safe environment for them. I make sure my staff team are happy by being approachable and showing my appreciation for their work. In my spare time I enjoy travelling, reading, films, IT and music.


Frequently Asked Questions about Lee House

What types of Care is Lee House registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lee House provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Lee House have?

There are 27 Single Rooms.

What are the Facilities & Services at Lee House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Lee House to the centre of London?

6.0 mile(s) as the crow flies, distance by road may be significantly further.