Dothan House

458 Upper Brentwood Road, Gidea Park, Romford RM2 6JB
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9.9 24 Reviews
  • Dothan House, Romford
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Care Provided by Dothan House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 19 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nadia Murphy (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
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Dothan House Reviews (24)

Total of 24, showing 21-24
9.9

Dothan House has a Review Score of 9.9 (9.864) out of 10, based on 16 reviews in the last 2 years. Over all time Dothan House has 24 reviews.

Overall Experience

  • 21
  • 3
  • 0
  • 0
  • 0

Date Published

24
5
8
16
8

Review from Richie S (Son of Resident) published on 22 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team were absolutely fantastic in caring for my mum when she stayed at Dothan House during Jan/Feb 2017. The staff clearly love their jobs and are excellent at them. They treated my mum with compassion, dignity, care, and always with a smile. I can't really fault the level of care
and dedication to the job. For example, someone would even wash her feet on a regular basis! I just wish more people in this world approached life as they do - it would definitely be a better place. Maybe I'll come and stay there myself one day! Thanks again to the manager and all the staff at Dothan House. My mum misses you all so much already x

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Review from Derek B (Husband of Resident) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the level of care that my wife receives from all of the staff at Dothan House. They are caring and helpful and always welcoming. I am confident that her needs are being met by compassionate staff that take the time to get to know my wife and her needs. It was a difficult decision to
put my wife who has early onset Alzheimer's into a home, but I get full reassurance from Dothan House that her needs her met.

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Review from S G (Daughter of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that my mother was given the best care possible for her last 18 months of her life while suffering from dementia. She was safe, warm, clean, well fed and entertained as much as could be.

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Review from Alex (Daughter of Resident) published on 23 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my sisters and brother chose Dothan House from many care homes available to us in the South East of England and were very happy with the quality of care provided.
My father was provided with dedicated one to one care meeting his individual needs from the moment he entered the care home until
he passed away six months later.
The care staff seemed to genuinely care for him and made his comfort and well being their priority.
We were particularly impressed by some of the senior care staff and the manager who were always willing, available and skilled in all areas, providing one to one personalised care to my father and the other residents.
The staff were always willing to go the extra mile and tailor the service provided to the desires and needs of my father and his family.

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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Dothan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Dothan House is calculated as follows: ( (158 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 177 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dothan House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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