The Summers

Yeend Close, West Molesey KT8 2NY
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9.7 47 Reviews
  • The Summers, West Molesey
Situated by the River Thames and Hampton Court Palace, The Summers is a privately owned care home that provides care for up to 35 older people - some of whom may have dementia.

Located in a quiet, residential cul-de-sac in West Moseley, The Summers is owned and managed by CHD Living Ltd.

The Summers was originally purpose-built for the YMCA, but was refurbished and modernised by CHD Living in 2014. It offers high-quality service in a friendly environment, so that all residents can live their lives, their way. Care is delivered to suit the needs of the individual always with respect, dignity and kindness.

Primary focus is on residential and dementia care, with a secondary focus on respite. The Summers is designed, too, with leading dementia design theory in mind, following the "household" model of care.

The Summers provides specialist care for people with dementia, Alzheimer’s and related illnesses. The home is a state-of-the-art facility made up of four individual wings, each catering for six to ten residents. Each has its own lounge and activities room, too, as well as a dining area with kitchenette. All large, comfortable bedrooms feature full en-suite wet rooms.

Shared facilities include a bistro for residents and their families to use, a hairdressing room, a themed dining room, a choice of three additional lounges, a nail bar and internet corner where residents can use Skype.

The dedicated, skilled team at The Summers always strive to deliver high-quality, person-centred care in a friendly environment.

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Care Provided by The Summers

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Charlotte Playford (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Summers

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500
  • (these prices are only a guideline, please contact The Summers to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Summers operate the open door policy, you can visit at anytime


  • Parking

  • There is parking available


The Summers Reviews (47)

Total of 47, showing 1-20
9.7

The Summers has a Review Score of 9.7 (9.678) out of 10, based on 12 reviews in the last 2 years. Over all time The Summers has 47 reviews.

Overall Experience

  • 39
  • 7
  • 1
  • 0
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Date Published

47
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Review from Philip W (Son of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of the Summers for only a short time but during his stay he was treated with dignity & respect by all the staff. Nothing was too much trouble for my father & my family whenever we went to visit. I only have positive things to say about the staff, their professionalism, empathy
& genuine care they showed my father. I will never forget how my father & I were treated. Thank you to all the staff!

Reply from Charlotte Playford, Home Manager at The Summers

Thank you for your kind feedback regarding the care your relative received while he was residing at The Summers. We are glad to hear that you, your family, and your loved one had a positive experience.


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Review from E R (Daughter of Resident) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm So pleased with The Summers, my mum's been here for two years and her health has continued to stay stable while she's been here. She was ill just before Christmas and if it wasn't down to the staff at The Summers, the manager and the carers, Mum's infected gallbladder would've gone unnoticed by
the GP, but they were so insistent on getting her seen and even called an ambulance when the GP said she was fine and just a sickness bug. It really is like one big family and they look after Mum really well, it's taken away so much stress knowing she's safe and cared for.

Reply from Charlotte Playford, Home Manager at The Summers

Thank you for your kind words E. We really appreciate your feedback and I am glad to hear that you are having a positive experience at The Summers.


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Review from Victoria V (Daughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mummy entered The Summers after a long spell in hospital and it was like a breath of fresh air. She was welcomed to 'the family' and treated with love, care and respect during her short time there. Unfortunately, she died after only two months but the care and love was unfailing and I am so happy that
she could be safe during her last weeks. Thank you to all the staff for everything.

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Review from Jayne B (Granddaughter of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nanny has been at The Summers from August this year, she is happy, stimulated and very well taken care of. She was in a home before and we see a very different Nan now, all for the better. Her room is amazing and they all can't do enough for her and us as a family. The manager is absolutely lovely,
my nan adores her, nothing is too much trouble, real hands-on, such a different experience from the last home.

Reply from Charlotte Playford, Home Manager at The Summers

Dear Jayne, thank you for taking the time to provide us with a review. We are very pleased to hear of your positive experience at The Summers.


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Review from Jason R (Son-in-law of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at The Summers since December 2022, I have always found her happy, clean and well cared for whenever I go and visit her, she enjoys sitting on the balcony in the summer months and she also loves her meal times. They recently got a new activity coordinator and she's really enjoying
doing group activities in the afternoons, the staff are amazing and all so helpful and caring, we couldn't be happier with Mum being at The Summers. And the transition of the new staff member being the manager has been seamless and she's doing a great job.

Reply from Charlotte Playford, Home Manager at The Summers

Thank you for your kind words and feedback regarding the care and staff at The Summers. It makes us feel so proud when a resident enjoys residing with us.


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Review from Penny W (Daughter of Resident) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been at The Summers for just over a year and we are all very happy with the care he receives. The staff are amazing and will always go above and beyond to ensure that Residents are fulfilling their full potential when it comes to the care package and activities in place. The interaction
he receives from the carers and other Residents makes him feel important and valued. The home ensures he retains his dignity. I would highly recommend The Summers.

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Review from A S (Wife of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in The Summers for nearly a year, and he is very happy there, and the staff like him. His behaviour was challenging at first, but they soon worked out strategies to cope with him. All the staff are very caring and kind to him and me, and the reception staff and managers are always
available and helpful. The activities coordinator works hard to keep the residents occupied during the day with a weekly timetable of activities on display.
My dog is allowed to visit The Summers, both staff and residents enjoy seeing her, and I take my husband out 2-3 times a week for a walk. Birthdays or Christmas can be celebrated with your family in one of their lounges. Nothing is too much trouble.

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Review from D I (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank The Summers for looking after my mum so well she has always been really happy here and the staff do a fantastic job. Activities, food, drink, and staff care are excellent. I could not wish for Mum to be in a better place.

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Review from A W (Niece of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been at The Summers for around ten years. The staff are amazing, friendly and kind. They are always there to assist and are always very polite and kind. The home is clean and tidy and welcoming.
They have a lot of fun activities for the residents that are able to participate, they also
do exercises. They have a family group page for family members to see photos of their loved ones doing some of the activities. And in the warmer weather, the garden is used a lot. My uncle is very happy at The Summers care home.

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Review from J W (Friend of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have visited my friend 5 or 6 times now. I have been made welcome by the staff and whenever they have called into his room they have been extremely helpful. My friend's state is physically challenging and I respect the staff for how they respond to this. I wish there were more activities for him to
join and more therapy for him but I understand there are not enough staff. I do think more effort could have been made to get him a wheelchair which would have enabled him to move around. It was not until we employed our own physical that he was hoisted onto a chair until then he was bedridden.

Reply from Akua Buabeng, Home Manager at The Summers

Thank you for your feedback I'm sorry you feel more effort could have been made to get him a wheelchair but he was referred for a wheelchair but this was declined, he did have one-to-one activities in his room as he is anxious to come out he likes to sit in his chair in his room but can only tolerate this for a couple of hours and do not always tolerate this daily we will take this feedback into consideration moving forward.


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Review from E M (Sister of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my brother on a regular weekly visit. He is looked after really well. He is now in bed all the time but the carers look after him, feed him etc. He is happy there and has lived there for 6 years with Alzheimer's. I am made very welcome and can visit or call the care home anytime night or day.
When he was capable he joined in with the activities and watched movies in the cinema room.

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Review from P W (Wife of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very helpful and caring, comfortable, friendly. Nothing is too much trouble. Residents are really looked after well and have good relationships with the carers etc.

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Review from Julie S (Daughter of Resident) published on 30 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was here until she passed away in November 2022. The staff are wonderful and did everything possible to look after our Mum whilst she was in their care. We felt they genuinely knew her, and what she wanted at any time and made efforts to always connect my sister and me when we called to speak
to Mum using the portal.

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Review from C C (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for six years and she feels safe and looked after well.
They try to please residents with a choice of food that they prefer and encourage them to join in exercises and games. They also organise outings and bring entertainment to them.
They also hold parties a few times
a year for residents and their families. You are also able to contact anytime by phone to check up on your loved ones.

Reply from Akua Buabeng, Home Manager at The Summers

It has been a great 6 years having your mum with us, thank you for your continued support.


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Review from Mia G (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my Dad is the only Arabic that didn't make me feel like he's a stranger. Good care for his health and for his personal life. Religion too, for example, they decorated the room in Eid and most importantly they answer my calls and if they are busy, they would call me back. We all feel like a
family now in the care home. Thank you.

Reply from Akua Buabeng, Home Manager at The Summers

Hi Mia, thank you for all your support, we love having your dad with us and as you mentioned we are a family.


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Review from Leah P (Daughter of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn’t ask for a better home for my mum! I think the world of all the staff that work there! They have made such a hard part of my and my family’s life that bit easier. Even during Covid, they have done their best to make everyone still feel connected!

Reply from Akua Buabeng, Home Manager at The Summers

Dear Leah, thank you so much for your review; it great pressure to have your mum with us, she is such a joy to be with.


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Review from Julia H (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Summers continues to be a wonderful care home for my mother, who has been a resident for almost 6-years now. The manager is inspirational in her efforts to make life happy for her residents, and along with her team of carers The Summers feels like home, rather than "a home". During the pandemic,
The Summers have kept us in close touch with Mum using technology, striving to ease the stress of separation as much as possible. They have been inventive in keeping Mum entertained and stimulated during this difficult time. I cannot recommend them highly enough and thank them for all the love and care they give to my mum.

Reply from Akua Buabeng, Home Manager at The Summers

Dear Julia, it has been a privilege to serve mum for the past 6 years, yes, last year was difficult for all, but we have all work together to give the best care to our residents.
Thank you for your support and understanding throughout the pandemic, and we look forward to enjoying 2021 together.


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Review from A C A (Niece of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Almost a year to this date, the family faced a dilemma. Our aunty, facing health issues, could no longer live without 24/7 attention. At the same time she was not prepared to put aside her independency. The Summers came to our rescue. Our family member is well looked after, cared for, is eating better,
has a comfortable place to live with daily activities and friendly people around her. This year was very challenging but it just showed the strength, determination, professionalism, level of responsibility, dedication, care and love members of staff have towards the people under their wings. I say wings because personally I see them as angels.

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Review from Linda D (Daughter of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in residence in The Summers for over five years, my sister and I have been so thankful for all the love, care and attention for Mum. At times the care has been exceptional, the care home manager has been wonderful with my mum and all the staff are so loving and caring. There is a
great deal of laughter in the home and it is always a joy to visit Mum.
Over the years Mum has been on the many visits to the coast, the local garden centres for lunches, and a wonderful Christmas lunch outing each year. Also, lovely BBQ's in the summer and Christmas parties are so beautifully organised!
My sister and I cannot thank the care home enough, in particular the manager for her constant attention to Mum's needs and her love she has shown over the years. It has so helped us adjust to Mum's dementia and the changes we have seen in her life. As Mum is now reaching the end of her life we are so thankful for all the love, care and kindness shown to her over the years.

Reply from Akua Buabeng, Home Manager at The Summers

Dear Linda,
It is of great pleasure to have your mum with us all these years and thank you for your kind words.


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Review from Gary M (Son of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

For me and my family, The Summers is just great, my mum is now staying there and just loves it. When other care homes were not interested, they were very helpful in organising the necessary opportunity for my mum to try their home, bearing in mind she had not settled anywhere else because of her mental
health. I cannot speak highly enough of all the staff at the home because my mum is now a different woman, I have not seen her like this for over twenty years! This is all down to the great effort and detail that benefits the people that stay there. I just cannot thank them enough, especially in such challenging times. Keep up the good work; it's very much appreciated.

Reply from Akua Buabeng, Home Manager at The Summers

It is a great pressure to have your mum with us; she is so settled and feels content she said to me. Thank you so much for such great feedback, and I will share it with all the staff.


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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for The Summers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.678 for The Summers is calculated as follows: ( (105 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 143 Ratings = 4.678

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Summers is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Charlotte

Charlotte Playford

Job Title: Manager

Joined: 2019

At The Summers, we strive to always provide the highest standard of nursing, respite, residential and dementia specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at The Summers a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.


Frequently Asked Questions about The Summers

What types of Care is The Summers registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Summers provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does The Summers have?

There are 35 Single Rooms.

What are the Facilities & Services at The Summers?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Summers to the centre of West Molesey?

0.2 mile(s) as the crow flies, distance by road may be significantly further.