The Lodge

Lodge Lane, Collier Row, Romford RM5 2ES
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8.8 30 Reviews
  • The Lodge, Romford
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Care Provided by The Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 94 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Lodge Lane Care Home Ltd
  • Person in charge
  • Deepak Luckhun (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (94)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 1

Funding & Fees Guide for The Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,800
    • Self-Funded Residential Dementia Care £1,100 – £1,800
    • RESPITE Self-Funded Residential Care £1,100 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,800
  • (these prices are only a guideline, please contact The Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Adequate parking


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The Lodge Reviews (30)

Total of 30, showing 1-20
8.8

The Lodge has a Review Score of 8.8 (8.785) out of 10, based on 7 reviews in the last 2 years. Over all time The Lodge has 30 reviews.

Overall Experience

  • 16
  • 11
  • 1
  • 1
  • 1

Date Published

30
1
2
7
23

Review from Peter P (Son of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were placed in the home some 18 months ago. Sadly my father recently passed away in hospital suffering from Alzheimer's. My mother currently suffers from Dementia and has no knowledge of me or the recent past events. All of the staff, management, administration and carers have acted
in the best interests of my parents treating them as their own family. All act with compassion, integrity, and the utmost professionalism and are always attentive to their needs. In particular to medical needs, I have found them always on the ball. I am in constant contact with the home and even when arrive unannounced the staff always make time for me.

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Review from Carole L (Niece of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt arrived from a long stay in hospital on 29th May 2024 on Cherry. The following day after a good night's sleep she looked totally relaxed in her room. Members of the staff came to introduce themselves. There is a clean and relaxed atmosphere on entering the building. The staff were professional
and caring when attending to my aunt's needs, encouraging her to walk when she could. All the staff were friendly, always with a smile on their face. Always very helpful and answered any questions when I needed any information. A short while after she arrived the management arranged for an airflow bed to aid her comfort. I have met many kind people in my time and all of the staff I encountered at The Lodge were top of my list for kindness, professionalism and compassion and this gave me the assurance my aunt was in good and capable hands. I would highly recommend this care to anyone as a care home for a loved one. My deepest thanks to everyone at the home. Regards.

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Review from Andy P (Power of Attorney of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I act as a power of attorney for a friend of the family. Whilst it has been a difficult transition for the individual having moved from the hospital following a fall to becoming a permanent resident, we have received good support from the management and staff of the home. Investment in the facilities
is being made and I am pleased to say that she is now very settled at this home.

Reply from Claire Singleton, Administrator at The Lodge

Thank you for your review. We appreciate that it is a difficult transition for you and your family members. We are glad to hear that they are now settled.


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Review from Mark T (Son of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Saw mum yesterday, she always looks clean and tidy and is usually in one of the lounges when I arrive. There are always a lot of staff around, they are friendly and always appear caring and patient with the residents. I went to mum’s room to collect a cardigan, as it was clean and tidy as was her bathroom.
Mum had previously complained to me that the food was boring and had little variety, she said yesterday that it was much better since the new owners took over. When you have a loved one in a care home, you want to feel confident that they are safe and being looked after, I have absolutely no doubt of that.

Reply from Claire Singleton, Administrator at The Lodge

Good afternoon. Thank you for your review. We are glad that your mum is settled and I will pass on your comments to our Chef and also our Domestic Team.


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Review from Ann F (Daughter of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable, kind staff, very pleasant.

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Review from S B (Son of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into The Lodge last month. She absolutely loves it. She has settled so well. The staff are all so kind. Her room is bright, also she is very happy with it.

Reply from Claire Singleton, Administrator at The Lodge

Good afternoon. Thank you for your review and we are glad to hear that your mum has settled in well.


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Review from Michelle E (Daughter-in-law of Resident) published on 7 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was visiting my mother-in-law for the first time as I live in New Zealand. Was very apprehensive but was so pleased to see her looking so well.
Gave me peace of mind that she is safe and well looked after

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Review from Daren R (Son of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to place mum into respite care and was recommended "The Lodge". This was the first time I had placed her in care and thought it was the right time, it is still a big step fully entrusting a loved one to others. Having said this my initial experience for pre assessment was extremely reassuring.
All the things that had worried me or questions I had were answered. On mum's first day the handover was dealt without any stress and mum was put at ease (not always easy especially with dementia). I later in the day had a call to say mum had settled in very well. I spoke to several staff during mum's stay all of whom updated me fully and most importantly were very reassuring. Discharge was also dealt with smoothly. Mum was very happy with all aspects of her stay indeed and really enjoyed it. I certainly have no doubts about using "The Lodge" for any future care needs. Thank you all for your friendly, supportive and professional service but above all for really caring for others.

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Review from K C (Daughter of Resident) published on 25 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely disgusting. The care given to my Dad! Well, there was none that I witnessed. My father was not allowed any visitors due to the end of the pandemic. Although this I feel was an excuse to literally treat their patients as they wished (with no care). But as we were not allowed in. When we were
it was in a foyer, with no privacy at all. Hindsight is a wonderful thing. No way on this earth would I ever have let my Dad go there. My husband has cancer, and my Mum (main carer) was 87. Absolutely disgusting.

Reply from Claire Singleton, Administrator at The Lodge

We are really sorry you feel this way about your fathers stay in The Lodge, it would help if you could supply the dates we can the investigate this further.
Unfortunately, during the pandemic, all care homes were restricted by Government and local guidelines and had to abide by these. I would ask you to contact the home to speak directly to the manager or deputy about these issues.


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Review from Ray A (Son of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was suffering from dementia as well as being old and frail, she went to The Lodge where she received excellent care and friendliness throughout. I was regularly updated with COVID changes by the administrator. All my dealing with the other staff especially one, in particular, was excellent.
I can’t praise the staff highly enough and would like to register my thanks to all of them for the care and friendliness they showed my mother. I would not hesitate to recommend this home to anybody. Many thanks.

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Review from Julie J (Daughter of Resident) published on 10 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and spent a two week respite period in the care home while I was on holiday. During his time staff were patient, caring and considerate for his condition. Activities were inclusive and despite him not joining in initially, he was encouraged to be part of the larger family and
was disappointed to come away. When he does recall his visit, it is with pleasure.

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Review from Joanne B (Daughter of Resident) published on 27 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and patient. Also, there is not a huge turnover of staff so my mother knows and trusts the carers. There is a smell, especially in the older part but guess this is due to the size. It is clean and my mother enjoys the food. Would be nice if those with severe dementia could
be separated as it can be a little scary sometimes.

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Review from Kim D (Daughter of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident since February 2018. He has settled in very well and is looked after to a high standard. He is in the high dependency unit as he is unable to walk or feed himself. He needs a lifting aid. The staff constantly talk to him and include him in activities. He is free from pain.
The care, food and facilities are of a very high standard. The Lodge not only cares for residents but also their family. We have continued support from the staff regarding our own struggles accepting his illness. All staff act professionally and with compassion. I would highly recommend this home to anyone. My Mum and I are very grateful to The Lodge and its staff.

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Review from Paul C (Son of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am pleased with the care provided by The Lodge, the carers are helpful and have a good relationship with my father and the management respond well to queries I have.
I have had some issues that concern me, however, nothing that has not been resolved to my satisfaction.

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Review from Gary C (Son of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This is a friendly, caring home and my mother has settled in very well. The staff are friendly and caring.

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Review from Rosemary C (Sister of Resident) published on 23 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Social worker really nice and friendly. Very helpful, easy to talk to about everything I wanted to know.

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Review from Vic K (Son-in-law of Resident) published on 18 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are extremely caring, from the Manager to the carers and cleaners. The staff personalise the residents, call them all by their first names and interact with them extremely well at all times. The resident's bedrooms and shared lounges are very clean and well maintained. My mother-in-law
suffers from acute dementia and tends to wander during the night time. There are always staff on hand to assist her during these episodes and their patience is amazing. One great advantage of the Lodge is that it is a very large property specifically designed for elderly care, unlike adapted large houses. From my own personal experience I can honestly say that after visiting several homes to try and find a suitable placement for my mother in law, this is by far the best. PS. Have just returned from the Mother's Day afternoon celebration for residents and family - it was great.

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Review from Gilbert B (Son of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall mum is well cared for but sometimes her jug of squash in her room is not changed daily. On a number of occasions, we have thrown it away as it smelt and was stale.

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Review from E P (Daughter of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum appears well cared for and is engaged in activities every day.
The staff are polite and caring. Thank you.

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Review from A S (Ex Family Member) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy with the care home. My daughter and I visit about 5 times a week. We are treated like family and made so welcome. My ex-husband is immobile and not vocal. The staff are great with him treating him with care and dignity.

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Current Review Score: 8.8 (8.785)

Overview of Review Score

The Review Score of 8.8 (8.785) out of 10 for The Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for The Lodge is calculated as follows: ( (59 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 80 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.072 Points relating to the number of positive Reviews for The Lodge is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8. 7 Positive Reviews ÷ 18.8 = 0.372

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Lodge

What types of Care is The Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Lodge provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Lodge have?

There are 94 Single Rooms.

What are the Facilities & Services at The Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Lodge to the centre of Romford?

2.0 mile(s) as the crow flies, distance by road may be significantly further.