The Lodge

Lodge Lane, Collier Row, Romford RM5 2ES
Submit a Review
8.8 30 Reviews
  • The Lodge, Romford
Other Care Homes you may be interested in:
Member Logo
Care Homes belonging to Rectory Court Care Home
Rectory Court Care Home
9.9
Member Logo
Care Homes belonging to Neem Tree Care Centre
Neem Tree Care Centre
9.7
Group Logo
Care Homes belonging to Barleycroft Care Home
Barleycroft Care Home
8.6
Group Logo
Care Homes belonging to Westport Care Home
Westport Care Home
9.9
Member Logo
Care Homes belonging to High Meadows
High Meadows
9.6
Member Logo
Care Homes belonging to The Chiswick Nursing Centre
The Chiswick Nursing Centre
9.2
Show The Lodge on the Map

Care Provided by The Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 94 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Lodge Lane Care Home Ltd
  • Person in charge
  • Deepak Luckhun (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (94)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 1

Funding & Fees Guide for The Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,800
    • Self-Funded Residential Dementia Care £1,100 – £1,800
    • RESPITE Self-Funded Residential Care £1,100 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,800
  • (these prices are only a guideline, please contact The Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Adequate parking


Are you the Owner/Manager of The Lodge? View your Advertising Options

The Lodge Reviews (30)

Total of 30, showing 21-30
8.8

The Lodge has a Review Score of 8.8 (8.785) out of 10, based on 7 reviews in the last 2 years. Over all time The Lodge has 30 reviews.

Overall Experience

  • 16
  • 11
  • 1
  • 1
  • 1

Date Published

30
1
2
7
23

Review from E P (Husband of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Family and friends always comment on the very high standards The Lodge care home provides.
Any issues regarding residents always dealt with promptly. Continuity of care from the same care workers is also a bonus.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Glen G (Son of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew M (Son of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 100% happy with the care given to my dad. He is happy and that is all that matters.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ivy J (Daughter of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The mother settled in very quickly to The Lodge due to the kindness of the staff. I think she is well looked after there and nothing is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth J (Friend of Resident) published on 12 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was recently admitted as a respite case, who is now permanent. I cannot praise the staff enough. My uncle needs help with dressing etc and I have always found the care staff to go above and beyond what is needed. The entertainment is also great and again, my uncle has loved taking part in
all the activities that they have. So happy that I don't have to worry anymore about his needs and I know that he is well looked after. Thank you so very much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon M (Daughter of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Home is set in lovely well looked after grounds and the interior has recently started to be refurbished, but it really needs some more pictures etc to make the main lounge seem more homely, though I have noticed some start to appear.
On the whole, I am happy with my Mothers care and most of the
staff appear very caring. Up until recently, there were a lot of times where there was no staff member in the rooms (which I was not happy about as I did not feel this was safe). Recently I have noticed that there is generally someone in each lounge.
There is a good range of entertainment, and the Staff put a lot of effort in here, but my Mother does not respond to this, but a lot of the residents do enjoy this.
I think over the last year the Home has improved and I feel my Mother is safe here and as mentioned most of the Staff are really dedicated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shelley B (Daughter of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went into care last August. It was a very traumatic and upsetting time for me. I cannot thank the manager and all the wonderful staff enough for all the care and support they have given both to myself but especially my mum. I have nothing but praise and admiration for them all. My mum is happy
here, and she is looked after very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kylie A (Friend of Resident) published on 12 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Staff are not welcoming. When I took my friend to the home no one came to welcome him or explain to us the procedure e.g. what time meals are and who to speak to if there are any problems. My friend had other residents go into his room and take his things and the staff didn't seem bothered. They then
put him in a room away from everyone where he was isolated. Staff are extremely rude. I informed them that his GP may visit because my friend hadn't been eating and the staff member said he was like that before he went in and that they don't do miracles.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laura J (Relative of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with the care my relative receives. Obviously, we would prefer her in her own home but as this is not possible sadly, The Lodge is the next best thing. The care staff are great and the activities team are also fantastic. The Lodge is a care home that does genuinely care, not just for residents
but for their families too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kelly H (Granddaughter of Resident) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to personally thank you for taking care of my nan and most importantly for keeping her safe for her time that she spent with you. She was extremely special to our family and always will be and I know that my family always spoke highly of you all. When I visited my nan at your home from Scotland
she was comfortable there. Again, thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.8 (8.785)

Overview of Review Score

The Review Score of 8.8 (8.785) out of 10 for The Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for The Lodge is calculated as follows: ( (59 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 80 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.072 Points relating to the number of positive Reviews for The Lodge is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8. 7 Positive Reviews ÷ 18.8 = 0.372

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet