The Manse Residential Care Home

11 South Norwood Hill, South Norwood, London SE25 6AA
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9.6 56 Reviews
  • The Manse Residential Care Home, London
With just 32 residents, and a team devoted to enriching lives, The Manse has a warm, family feel. Providing residential and dementia care, the team also provide respite care breaks.

The team are passionate about supporting their residents to have an active role to play in the running of the home. For example, the home’s resident ambassador helps to interview potential staff and chairs relatives’ and residents’ meetings.

Another resident loves gardening, so the staff take him shopping for seeds, and he and his fellow residents grow their own herbs and vegetables, which they harvest for the chef to use in the kitchen.

This summer (2023) the residents and team had great fun in The Manse Cook Off, where they created their favourite dishes for the rest of the home to try. And mealtimes are a real highlight of the day, with delicious meals created by the chef, and home baking for afternoon tea.

The loved ones of residents are embraced into life in the home, from taking part in day trips out to summer barbecues. One of the residents’ daughters is a personal trainer, so runs gentle exercise classes.

There are so many wonderful activities to enjoy, from animal visits, with everything from miniature ponies, to chicks and rabbits, to regular art classes, run by one of the residents. And their work has even been exhibited at the local art centre, which gives the home free tickets for residents to enjoy performances there.   

The Manse has fabulous connections with so many other community groups, including the Salvation Army, whose volunteers are regular visitors, as are children from the local academy, who treat the residents to sneak previews of their plays.   

The team are always thinking of creative ways to bring joy and laughter to their residents. They recently organised ‘The Manse Has Got Talent’, performing a variety of acts.

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Care Provided by The Manse Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Nitin Paupiah (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Funding & Fees Guide for The Manse Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,314
    • RESPITE Self-Funded Residential Care from £1,314

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1314 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact The Manse Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Manse Residential Care Home Reviews (56)

Total of 56, showing 1-20
9.6

The Manse Residential Care Home has a Review Score of 9.6 (9.622) out of 10, based on 28 reviews in the last 2 years. Over all time The Manse Residential Care Home has 56 reviews.

Overall Experience

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Review from Valerie C (Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been staying at this care home since early January, and am very impressed with the friendliness of the staff and willingness to help when necessary.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for your kind feedback for our team at The Manse. We're so glad to hear that you've had such a positive experience with the staff since joining the home. We truly appreciate your feedback, thank you.


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Review from T J (Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've lived here a long time, I like it here. I look after the garden.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for sharing your thoughts. We're so glad to hear that you enjoy living at The Manse and that you take such pride in helping to look after the garden. Your care and dedication help make the home feel even more special for everyone, thank you.


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Review from Teresa K (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's been here over a year now and she seems to like it, sometimes she has her down days but the staff are very understanding towards her and the other residents. Really pleased with the care mum receives at The Manse Residential Care Home. Thank you very much.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for your thoughtful feedback. We're so glad to hear that your mum is so well cared for and supported at The Manse. Our team strives to provide compassionate care and it means so much to know it's appreciated. Thank you for trusting us with her care.


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Review from Cynthia H (Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do love being here. The staff are very kind and courteous. I have no complaints at all. Everyone seems happy but this not the first time here for me. I love everyone, I have no complaints. Everyone is very lovable.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for such a heartfelt review for The Manse. It's wonderful to know that you feel happy and so well cared for here. Your kind words about our team will mean so much, thank you.


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Review from O N (Brother of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very attentive, helpful and caring.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for your kind words about the team at The Manse. We're so pleased to hear that you find our staff so attentive, helpful, and caring. Your feedback is greatly appreciated, thank you.


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Review from J S (Nephew of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Attending the August 2024 BBQ. Food very good. Good atmosphere. Well run. A good time.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for joining us for the August BBQ. We're so glad you enjoyed the food, the atmosphere, and the event overall. It's always a pleasure to see everyone having a great time, and we appreciate your feedback for The Manse.


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Review from Nick B (Friend of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just attended The Manse summer BBQ. The food was amazing and the staff made sure all the residents were engaged and involved. Really impressed by how caring the staff were and what a happy event it was.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for joining us at The Manse. We're delighted you enjoyed the food and that the summer BBQ was such a happy day for everyone. Our team takes pride in making these occasions so special for our residents, their families and friends and we're glad you had such a lovely time.


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Review from Ashlie W (Granddaughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic. Very good with bringing the family together. Veery supportive. The BBQ was beautiful, having all residents, relatives and staff together as one. Very kid-friendly.

Reply from Fae Doherty, Senior Marketing Officer at The Manse Residential Care Home

Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the family gathering at The Manse. Bringing residents, families, and our team together is truly special for us, and we're delighted that the BBQ created a warm, welcoming atmosphere for everyone-including the kids! Our team is dedicated to fostering a sense of community, and it's fantastic to hear that you felt supported and connected. Thank you again for sharing your experience, it means a lot to all of us here!


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Review from Stevie-Rose W (Granddaughter of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere, staff are very attentive to residents and relatives. Nice to experience the day with everyone.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for your kind words. We're delighted you enjoyed the atmosphere and felt so welcomed at The Manse. We look forward to seeing you back soon.


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Review from C K (Grandson of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Beautiful environment, staff all happy and friendly, everywhere was clean, lovely day, good music, yummy food, staff were very helpful.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for your lovely feedback for The Manse. We're so glad to hear that you enjoyed the environment, music, and food, and that our staff made your experience such a positive one. Your feedback is much appreciated thank you.


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Review from Phil L (Regular Volunteer) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have experience of many care homes, and The Manse is very impressive for its cleanliness, friendly staff, love and care of residents, and for all it does to help its users to be stimulated, intellectually, physically and spiritually. I really also appreciate the light decor, the quiet ambience and
other little touches which ensure the dignity of its residents. This is no easy achievement, and will be the result of its management setting the example through the staff, who are readily available. I would wholeheartedly recommend The Manse and its team.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for your wonderful review, our team at The Manse will be touched to read your kind words. We believe that a caring atmosphere begins with strong leadership, and it's great to hear that this has been reflected in your experience. Your recommendation means such a lot, thank you so much.


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Review from Megan C (Granddaughter of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan moved into The Manse a few months ago, and we are very happy with her care. The staff are all so lovely and go above and beyond. It's fun to visit and hear what she has been up to, including exercise classes, getting her nails done, and even having her walker decorated! She also loves the food
(as well as her many cups of tea), and it's great to see her eating more. When we visited on her birthday, we were given a whole trolley of goodies which was so kind. The living room and conservatory are lovely spots for us to sit and catch up, and hopefully we can go into the garden with her sometime soon too. She's made lots of friends and is very happy there.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you so much for your kind words about the team at The Manse. We're thrilled to hear that your Nan is happy and thriving there. It's wonderful to know she enjoys the activities and food and that you all had a special time celebrating her birthday. Your feedback is greatly appreciated thank you.


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Review from Linda A (Friend of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend of many years has been residing in The Manse Care Home for 12 years at least and I have always found the staff to be particularly kind, professional and hard-working. My friend is very happy there and made many friends not only with residents but staff members as well. He also loves having
a room surrounded by his belongings and especially his grandfather's chair! It is important to him that he has his own private space. I hope that this will continue for a long time into the future.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for your review. It's wonderful to hear that your friend has found a true home at The Manse and we're so glad that he feels happy, has built meaningful relationships with both residents and staff and enjoys his private space. Providing a comfortable and personalised environment is so important and your kind words are greatly appreciated.


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Review from Dorothy A (Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always ready to assist and help. Food always lots of choice and lots of! Boss sees us every day and says good morning and chats. Several residents very friendly - weather not! (Only about 3 months here).

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for your review for The Manse, we are delighted you have settled in so well. The team will be very pleased to read your kind words and let's keep our fingers crossed for some sunshine!


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Review from G A (Son of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't speak highly enough of the care my mother has received over the past few weeks, as she progressed from a short-term respite stay to becoming a permanent resident. The comfort of her room, the social interaction with other residents including activities organised by The Manse, and the very highly
rated (by my mother) food and drinks supplied. Staff all lovely and highly professional in their roles, my mother leads the life she wants in The Manse but has a vital safety net around her. I hope, and (most importantly) my mother hopes her stay at The Manse is for many years to come.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for you taking the time to leave such a heartfelt five-star review, the team at The Manse are so passionate about enriching their residents' lives and will be delighted your mother has chosen to stay with them permanently.


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Review from K J (Daughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father moved to the manse last November and has been very happy with his care, the food, and comments on how kind the staff are and how good the food is consistently. I have always been allowed to drop in and visit with my Dad and take him out as I wish. He is looking forward to the weather improving
so he can spend time in the garden. Another member of my extended family now looking to move into the manse too! Continue the great work and thanks for all your kindness to my Father.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for your five-star review of The Manse, we are delighted to hear your father is so happy there and look forward to welcoming another member of the family soon!


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Review from Lois L (Daughter-in-law of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff all very friendly and welcoming. The room kept clean and tidy. My father-in-law enjoyed all the meals, varied menu. My father-in-law enjoyed joining in with various activities and socialising. He made new friends. The staff are professional and caring. My father-in-law enjoyed the garden and the
conservatory. He liked the quiet dining room on his floor and sometimes ate there, but mainly enjoyed dining with fellow residents.

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Review from D B (Wife of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased my husband is in this home. The manager is a very nice person and always willing to help and so are the staff. I did not rate the activities because I do not think my husband is able to take part.

Reply from Sophie Middleton, PR Officer at The Manse Residential Care Home

Thank you for taking the time to leave a review. It's heartwarming to hear how highly you think of the team - I'll be sure to pass it on. Thank you again.


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Review from Betty W (Friend of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There are two of us who have LPAs for our friend who has no family. I live near enough to visit weekly, my colleague living further away tries to visit monthly. We are so pleased we managed to get our friend into the Manse when he began to need care nearly a year ago. He and we have met with unfailing
kindness from every one of the staff. There have been occasions when the manager had been short of staff but care for the residents has not suffered. If my friend has any problems the manager or another member of staff are always ready to discuss them with me.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for your kind words, our team at The Manse are very much there for our residents' family, friends, and loved ones too, so will be delighted to read your comments.


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Review from S F (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Circumstances forced me to quickly find a care home for my mum at the beginning of this year and I'm so glad I found The Manse. Mum is really looked after, well fed and clean. The staff are very friendly, caring and professional. I am always kept up to date with how mum is doing. The activities for
the residents are great and I especially enjoy The social media page where I am able to see photos and videos of mum really enjoying herself as she joins in the numerous activities, parties and trips out. I wouldn't hesitate to recommend The Manse to anyone looking for a care home for a loved one.

Reply from Kate Yates, Communications and Content Specialist at The Manse Residential Care Home

Thank you for your wonderful review of The Manse, the team are very proud of the fabulous activities they organise to enrich the lives of their residents.


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Current Review Score: 9.6 (9.622)

Overview of Review Score

The Review Score of 9.6 (9.622) out of 10 for The Manse Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.622 for The Manse Residential Care Home is calculated as follows: ( (229 Excellents x 5) + (84 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 328 Ratings = 4.622

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manse Residential Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Nitin

Nitin Paupiah

Job Title: Home Manager

Joined: 2017

What I enjoy the most about my job is the joy and appreciation I get when making a difference in our residents' lives. Working for Sanctuary Care is incredibly rewarding, especially when you know the company has a very high expectation and knowing that I am in a position where I am part of a team that has the same vision and expectation makes me want to go to work every day and continue to improve our service delivery.
When I walk through the door and I see the smile on our residents' faces, this brings joy to my life knowing that I am making a difference in their lives and that they are living a fulfilling life.
My role is to ensure that the residents' needs are met to the highest standard, and having built a team to be able to deliver this high level of service and person-centred support is what motivates me to keep going every day and to push for excellence.
The most satisfying part of my role is when relatives and residents feel that they or their loved ones are being looked after very well. When we receive positive comments and reviews where they show appreciation. That is when I know that I am doing a good job here and that is incredibly rewarding.


Carla

Carla Davies

Job Title: Team Leader

Joined: 2019

Undoubtedly the best thing about my role is that I get to help people every day, and make a positive impact on their lives. It is such a satisfying and incredibly rewarding job.
Although care work can be demanding, you make so many connections with your residents and their families. I have also developed so many valuable professional and life skills whilst working as a team leader at The Manse.


Stella

Stella Dsei-Dapaah

Job Title: Care Assistant

Joined: 2022

I really enjoy interacting with our residents, knowing that I have a positive impact on their time at The Manse. I particularly enjoy working in a team environment and learning a lot by collaborating with other members.


Cheryl

Cheryl King

Job Title: Team Leader

Joined: 2021

As you may know, the duties and responsibilities of care work vary according to each individual resident - however the one thing in common is that it's an incredibly rewarding job.
It's not just the fulfilment of helping people, I find a lot of appreciation in care and love making a difference in people's lives. When the residents see you walking through the door, they always greet you with a smile.


Frequently Asked Questions about The Manse Residential Care Home

What types of Care is The Manse Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Manse Residential Care Home provide?

Palliative Care, Sheltered Housing & Own GP if required are other types of care provided.

How many Rooms does The Manse Residential Care Home have?

There are 31 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Manse Residential Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Manse Residential Care Home to the centre of London?

7.8 mile(s) as the crow flies, distance by road may be significantly further.