Jack Gardner House has a Review Score of 9.7 (9.717) out of 10, based on 10 reviews in the last 2 years. Over all time Jack Gardner House has 10 reviews.
Review from K S (Resident) published on 9 April 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Agnes Voros, Customer Experience Manager at Jack Gardner House
Thank you so much for your lovely review. It's always a pleasure to read positive feedback about our care homes and staff. We will make sure your kind words are passed on to the manager and her team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A F (Resident) published on 8 April 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Agnes Voros, Customer Experience Manager at Jack Gardner House
Thank you so much for your lovely review. It's always a pleasure to read positive feedback about our care homes and staff. We will make sure your kind words are passed on to the manager and her team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D M (Resident) published on 8 April 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Agnes Voros, Customer Experience Manager at Jack Gardner House
It is always a pleasure to receive positive feedback and we thank you for taking the time to write this. It is pleasing to hear that our staff are doing a good job and are appreciated. We have passed your compliments on the manager of Jack Gardner House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B H (Resident) published on 8 April 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Agnes Voros, Customer Experience Manager at Jack Gardner House
Thank you so much for your lovely review. It's always a pleasure to read positive feedback about our care homes and staff. We will make sure your kind words are passed on to the manager and her team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R A (Resident) published on 8 April 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Agnes Voros, Customer Experience Manager at Jack Gardner House
Thank you so much for your lovely review. It's always a pleasure to read positive feedback about our care homes and staff. We will make sure your kind words are passed on to the manager and her team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N L (Resident) published on 8 April 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Agnes Voros, Manager at Jack Gardner House
Thank you so much for your lovely review. It's always a pleasure to read positive feedback about our care homes and staff. We will make sure your kind words are passed on to the manager and her team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L L (Resident) published on 8 April 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Agnes Voros, Customer Experience Manager at Jack Gardner House
Thank you so much for your lovely review. It's always a pleasure to read positive feedback about our care homes and staff. We will make sure your kind words are passed on to the manager and her team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J L (Resident) published on 8 April 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Agnes Voros, Customer Experience Manager at Jack Gardner House
Thank you so much for your lovely review. It's always a pleasure to read positive feedback about our care homes and staff. We will make sure your kind words are passed on to the manager and her team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M R (Resident) published on 8 April 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Agnes Voros, Customer Experience Manager at Jack Gardner House
Thank you so much for your lovely review. It's always a pleasure to read positive feedback about our care homes and staff. We will make sure your kind words are passed on to the manager and her team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E V (Resident) published on 4 April 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Agnes Voros, Customer Experience Manager at Jack Gardner House
It is always a pleasure to receive positive feedback and we thank you for taking the time to write this. It is pleasing to hear that our staff are doing a good job and are appreciated. We have passed your compliments on the manager of Jack Gardner House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.717) out of 10 for Jack Gardner House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.717 for Jack Gardner House is calculated as follows: ( (89 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 120 Ratings = 4.717
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Jack Gardner House is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 May 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet
