Marling Court Care Home

2 Bramble Lane, The Avenue, Hampton TW12 3XB
Submit a Review
9.6 40 Reviews
  • Marling Court Care Home, Hampton
Marling Court provides personalised residential and dementia care to the highest standard. Situated within a quiet residential area of Hampton in south west London, the home sits close to local facilities and has fantastic transport links.

Marling Court has 37 en-suite rooms which can be personalised with residents' own furniture. There is a large homely lounge with four interconnecting units, each with their own kitchenette, sitting and dining areas. There are also landscaped gardens which residents can enjoy at their own leisure.

Marling Court has its own well-being and activity coordinator to facilitate regular and meaningful activities tailored to each resident's own preferences.

Show Marling Court Care Home on the Map

Care Provided by Marling Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Gloria George (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1989
    • Last Refurbishment: 1989
    • Number of floors: 3

Funding & Fees Guide for Marling Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Marling Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Marling Court Care Home welcomes visitors at any time


  • Parking

  • There is off-road parking available adjacent to the care home.


Marling Court Care Home Reviews (40)

Total of 40, showing 1-20
9.6

Marling Court Care Home has a Review Score of 9.6 (9.564) out of 10, based on 12 reviews in the last 2 years. Over all time Marling Court Care Home has 40 reviews.

Overall Experience

  • 26
  • 12
  • 2
  • 0
  • 0

Date Published

40
4
7
12
28

Review from Rosamond D (Cousin of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin is being well looked after and, most importantly, he says he is happy where he is. He enjoys the food and his body weight is normal for his height whereas he was very underweight before he moved to Marling Court. He says he likes the staff and carers and is very happy with how he is looked
after.

Reply from Gloria George, Home Manager at Marling Court Care Home

Thank you for taking the time to leave your review for Marling Court Care Home. It is lovely to hear that your cousin is happy and that his weight is now normal. It is a pleasure to care for him and include him in the activities which are on offer in the home too. Warm regards,


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David P (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful, caring staff. I have peace of mind knowing that Mum is at Marling Court, I know she is safe, clean and happy, and her wellbeing is their priority.
There are indoor activities and off-site visits.
Would I recommend the place - absolutely, I would!

Reply from Gloria George, Home Manager at Marling Court Care Home

Thank you for leaving a review for Marling Court Care Home. It is wonderful to hear that you are happy with our care and support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Brother of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I would like to see my sister reacting in a meaningful way with fellow residents but I suppose it is in the nature of her illness that this is not possible. The staff are invariably helpful and cheerful, often in quite difficult circumstances.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Sister-in-law of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law seems content and appreciative of the fact she doesn't have to worry about feeding herself or cleaning etc. And that she doesn't have any responsibilities to worry about.
I have found the staff friendly and sensitive to my sister-in-law's needs. I wish she would be more open to the
events offered at the care home, but I know she can be obstinate.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane C (Friend of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly, rooms are clean.

Reply from Gloria George, Home Manager at Marling Court Care Home

Thank you for taking the time to write a review for Marling Court Care Home, we are delighted that you are happy with our care home and staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ajay S (Son of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father first came here in September 2023 on a respite but a couple of weeks after his return we realised that we could not look after him so he returned to Marling. I cannot thank the staff for all the wonderful care they gave my father. This was a lovely home for him and there was nothing that I
could fault.

Reply from Gloria George, Home Manager at Marling Court Care Home

Thank you for taking the time to leave your review for Marling Court Care Home. Your kind words and positive feedback will be shared with the staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David P (Son of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, looking after Mum very well, gives me peace of mind knowing Mum is cared for and safe.

Reply from Gloria, Marketing Executive at Marling Court Care Home

Thank you for your lovely review. We truly appreciate you taking the time to share your feedback with us. It is our pleasure to care for your mum and give you peace of mind too.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen M (Nephew of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Admin and care staff are really excellent. They provided excellent care and excellent communication about the welfare of the resident.
All of the staff seemed to really care about the welfare and well-being of the resident.

Reply from Gloria George, Home Manager at Marling Court Care Home

Thank you so much for taking the time to leave your review for Marling Court Care Home. Your feedback is appreciated and will be passed on to the staff team. Warm regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David H (Son of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly and help you both my Mmm and us when we visit. The staff obviously care for my mum. Mum is very happy there. She is 99 and, until last year, lived on her own and looked after herself. So a big change for her.
The only criticism is hard to speak to Mum on the phone at the weekends, seldom
is the phone answered.

Reply from Gloria George, Home Manager at Marling Court Care Home

Thank you for taking the time to leave a review for Marling Court Care Home, we are delighted your relative has settled in so well with us. We will address the issue with the telephones that you've raised and endeavour to ensure we are able to answer more calls at the weekends.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adrienne W (Wife of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff, carers and admin, are very helpful to me and seem to genuinely give my husband as much care as possible. The only downside is the difficulty at weekends and bank holidays in getting into and out of the home without anyone in the office to open/close the front door or answer the phone.

Reply from Gloria George, Home Manager at Marling Court Care Home

Thank you for taking the time to leave your lovely review for Marling Court Care Home and for your feedback. We do have a weekend receptionist starting at Marling Court next month. Best regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roland S (Son of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time I put my father in a care home and I was so worried about him. Last time I had a holiday was June 2016. I went for two weeks while Dad was in the care home. I was so surprised to see him so happy, he was so friendly with all the residents. The love and care I saw from the carers,
nurses and all the staff, even the manager, every one of them were amazing people. So loving and caring and I appreciate them all.

Reply from Gloria George, Home Manager at Marling Court Care Home

Thank you so much for your lovely review and kind words. We appreciate you taking the time to leave us your feedback and it was our pleasure to care for your dad. Your kind words will be passed on to the staff team. Best regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Son of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-run care home with engaged, keen and well-trained staff. No details were overlooked and my family was made very welcome.

Reply from Gloria George, Home Manager at Marling Court Care Home

Thank you for taking the time to leave a review for Marling Court Care Home, we are delighted your relative has settled in so well with us and you have enjoyed visiting us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Blanche T (Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Always found management and staff to be kind and helpful but don't know any other homes to compare it with. I would like to have the post delivered on the same day, rather than always having to ask for it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B B (Husband of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted that my wife has been able to stay at the Marling Court. The home has a very welcoming appearance and is secure with regard to the epidemic situation. The care staff and management team have been very attentive to my wife's needs and always supportive with my visits. My wife was very
complimentary about the catering and enjoyed the activity sessions. I would readily recommend the Marling Court for their care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan G (Grandson of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident at Marling Court since January this year and my mother and I are really happy with the care that she's receiving there. She's in much better shape than when she moved in, and every time we see her she seems to have improved. The carers and management are doing a great
job, and we're confident that my grandmother is in very good hands.

Reply from Gloria George, Home Manager at Marling Court Care Home

Thank you for leaving a review for Marling Court Care Home, we are very happy to hear how pleased you are with our care for your grandmother. It is our pleasure to care for her as part of our family here at Marling Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie A (Niece of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt, who recently died, lived at Marling Court since 2009. When she first moved there, she was quite mobile and used to be able to walk over to the local supermarket and pub! In recent months, she was more or less bed-bound, but she was always treated with care and kindness.

Reply from Gloria George, Home Manager at Marling Court Care Home

Thank you for taking the time to write a review for Marling Court Care Home, it was our pleasure to care for your aunt and she will be greatly missed by all the staff and residents. We are delighted to hear that you're happy with the care and support she received.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul S (Son of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Marling Court is a small care home in Hampton. The staff are always very friendly and helpful when I visit or telephone regarding my mum.


The home is always clean and tidy.


Mum always looks presentable and is obviously well looked after.


I am lucky that I can be assured that Mum is in good

hands.

Reply from Gloria George, Home Manager at Marling Court Care Home

Thank you for taking the time to write a lovely review for Marling Court Care Home, we appreciate all comments and feedback. We are delighted that your mum has settled in so well with our Marling Court family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Son of Resident) published on 15 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great care in a nice setting. Always good communication too. Mum has a nice room, and the staff are friendly and welcoming. Facilities are always clean. Would defiantly recommend Marling Court to anyone who was considering this sort of home.

Reply from Gloria George, Home Manager at Marling Court Care Home

Thank you for taking the time to write a review for Marling Court Care Home. We thank you for your recommendation and are delighted that you are pleased with our communications, facilities and our staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cheryl B (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hi, my mother has been at Marling Court since December 2020. All the staff are very caring and supportive of my Mother. My Mum has had a lot of falls and I feel Mum is in excellent hands at Marling Court. Staff Support mum in her day to day needs and encourage her to join in the activities. Nothing
is too much trouble and the staff are always happy and have a smile.

Reply from Rita Aujla, Home Manager at Marling Court Care Home

Thank you for taking the time to write a review for Marling Court, we appreciate all comments and feedback. It's wonderful to hear how happy you are with our care of your mother, it is a pleasure to have her as part of our family here at Marling Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pam S (Wife of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the care given to my husband. The carers are very kind and hard working. All of the staff are experienced, and I have always found them helpful in all situations. Visiting is well organised, and it is particularly lovely that we are now able to hold the hands of our loved ones.
During the pandemic, things have been so difficult for the staff as well as the residents, not to mention their relatives, but great care has been given to keep them safe at all times, and the testing is great. Good that they have received both vaccinations.

Reply from Rita Aujla, Home Manager at Marling Court Care Home

Thank you for taking the time to write a review for Marling Court Care Home. We are delighted to hear how happy you are with our care of your husband, especially during this difficult time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.564)

Overview of Review Score

The Review Score of 9.6 (9.564) out of 10 for Marling Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.564 for Marling Court Care Home is calculated as follows: ( (84 Excellents x 5) + (40 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 133 Ratings = 4.564

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Marling Court Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

2013 Great British Care Awards (East Midlands) Care Employer - Winner

Recipient: Country Court

Date: Saturday 09 Nov 2013 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Gloria

Gloria George

Job Title: Home Manager

Joined: 2002

Gloria has been part of our family here at Marling Court Care Home for nineteen years. She has worked in a variety of roles from Care Assistant to Deputy Manager and now Home Manager. Gloria loves to get to know her residents and is passionate about delivering the highest standards of person-centred care. She operates an open door policy and welcomes visitors to the home at any time.


Beverley

Beverley Edmonds

Job Title: Home Administrator

Joined: 2014

Beverley has worked at Marling Court for 2 years and in administration for over 15 years. Beverley lives locally and loves working with people. She keeps the administration running smoothly for the home and brightens everyone's day as she's always laughing!


Frequently Asked Questions about Marling Court Care Home

What types of Care is Marling Court Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Marling Court Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Marling Court Care Home have?

There are 37 Single Rooms.

What are the Facilities & Services at Marling Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Marling Court Care Home to the centre of Hampton?

0.9 mile(s) as the crow flies, distance by road may be significantly further.