Marling Court Care Home

2 Bramble Lane, The Avenue, Hampton TW12 3XB
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9.6 40 Reviews
  • Marling Court Care Home, Hampton
Marling Court provides personalised residential and dementia care to the highest standard. Situated within a quiet residential area of Hampton in south west London, the home sits close to local facilities and has fantastic transport links.

Marling Court has 37 en-suite rooms which can be personalised with residents' own furniture. There is a large homely lounge with four interconnecting units, each with their own kitchenette, sitting and dining areas. There are also landscaped gardens which residents can enjoy at their own leisure.

Marling Court has its own well-being and activity coordinator to facilitate regular and meaningful activities tailored to each resident's own preferences.

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Care Provided by Marling Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Gloria George (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1989
    • Last Refurbishment: 1989
    • Number of floors: 3

Funding & Fees Guide for Marling Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Marling Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Marling Court Care Home welcomes visitors at any time


  • Parking

  • There is off-road parking available adjacent to the care home.


Marling Court Care Home Reviews (40)

Total of 40, showing 21-40
9.6

Marling Court Care Home has a Review Score of 9.6 (9.564) out of 10, based on 12 reviews in the last 2 years. Over all time Marling Court Care Home has 40 reviews.

Overall Experience

  • 26
  • 12
  • 2
  • 0
  • 0

Date Published

40
4
7
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28

Review from S C (Son of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom being in Marling Court from last year and she has improved a lot during this time.
I like the transparency of the home and how they kept us informed about what is happening in the home.
Home manager personally called me to reassure about this Covid situation, my mom’s condition and encourage
me to use the video calls to keep contact with my mom which really makes mom happy.
I look forward to seeing her from next week and I have given all the information about what should I follow during the visit.
Thank you all for your hard work and you all are heroes.

Reply from Dil Perera, Home Manager at Marling Court Care Home

Thank you for taking the time to review Marling Court Care Home. We appreciate your kind words and will pass on your feedback to our staff team. It is a pleasure to care for your mother and we are very pleased that she is happy to be part of our Marling Court family.


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Review from G S (Niece of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt is at Marling Court and I only can praise the manager and team for what they do.
Very nice homely place and not like a hospital or hotel.
My aunt is happy there.
Highly recommend Marling Court.

Reply from Dil Perera, Home Manager at Marling Court Care Home

Thank you for taking the time to write a review for Marling Court, we are very pleased to hear that your Aunt is happy to be part of our Marling Court family.


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Review from Beverley B (Granddaughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my grandmother regularly. Staff were always welcoming and friendly, no matter what time you visited. Nan was always treated with respect, even when she was difficult.
I have nothing but praise for the care Nan received. When Nan passed away, staff helped us to come to terms with our loss.
They were more like family than staff.

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Review from Louise P (Niece of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended a Christmas party with Elvis entertainment. Residents all enjoyed it. Homely feel and a happy environment. Staff all happy and involving the residents in the party.
Residents all included by staff in the party.

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Review from E H (Sister of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't find any fault at all. Smashing staff and managers - they are so helpful.

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Review from Mike P (Friend of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents are treated with dignity and the staff are helpful and friendly. My friend is happy here.

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Review from Darren P (Nephew of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to the Xmas party with Elvis singing. Staff are very good and jolly. Staff cannot be faulted.

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Review from J M (Daughter of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Marling Court is over 30 years old and has become very 'tired' in both, it's appearance, actual building and staff. In September a new manager was appointed who, in my opinion, is trying very hard to bring new life to the home. As has always been the case, she is struggling to recruit staff which seems
to be ongoing. After meeting with the manager, deputy and admin manager, my faith has been restored that the home will, given time and effort, be a pleasant and enjoyable place to live for our aged (awkward) loved ones.

Reply from Dil Perera, Home Manager at Marling Court Care Home

Thank you for taking the time to review Marling Court Care Home. We appreciate your honest feedback and are pleased that you can see positive changes taking place at our home. We are currently submitting plans for the extension and refurbishment of Marling Court. The planning application for this is at the pre-approval stage. Please rest assured that we will be keeping all families and relatives fully informed as the plans progress.


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Review from Runde S (Husband of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is very relaxed and comfortable, in fact homely. My wife has settled down very well in the 4 weeks she has been there and is well looked after.
The staff are very attentive to my wife's needs.
The location of the home is very good and gives easy (escorted) wheelchairs access to local
parkland, shops and cafes.
The internal garden spaces are attractive and well maintained. My family and I are very pleased and happy with the care and attention my wife has been receiving.

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Review from K B (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Marling Court is a friendly, welcoming and homely place, where my mum is well looked after. All carers know all the residents and their needs. The new activity coordinators are keen to involve residents and are putting on events for them, families and friends. Mum's room is always clean and tidy.

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Review from Peter C (Son of Resident) published on 11 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in the dementia wing for nearly 8 months. Whilst she has declined markedly in this time, (in no way due to the care she is receiving), I have nothing but praise for the way she is being managed. She has seen the doctor more times in the last 8 months that she ever did
before and her worsening condition has been referred (by the staff at Marling Court) to the Mental Health authorities. The atmosphere is always calm and friendly on the wing and the staff are always very attentive.
I have no hesitation in recommending Marling Court as a care home for elderly people suffering from dementia.

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Review from Graham D (Son of Resident) published on 11 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

No further comment. Extremely happy with the treatment my mother receives.


Staff very good. Food satisfactory.


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Review from Judy M (Daughter of Resident) published on 1 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall standards are excellent.


I know it is not always possible but my mother likes to have a consistent set of carers.


Activities are simple but suit my mother perfectly.


Above all, mother feels secure at Marling Court in the knowledge that there is always someone there to reassure her

and to help her know what to do.


Huge thanks are owed to all the staff.


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Review from Kathy B (Daughter of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Marling Court feels homely - in the furnishing and decor of rooms, including the communal hall. It is always clean and the bedrooms spacious compared to some care homes.
Staff are very welcoming and friendly and all seem to enjoy their work which means they have good relationships with residents (one
or two don't have quite the skills on that score).
Good food, the manager is great, as is the activity coordinator. The handyman is always busy with maintenance jobs - so everything works.
Two nice gardens, position is great, community feel with a family centre next door, a supermarket and a pub and chemist all on the square.

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Review from C M (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here since the beginning of December on respite awaiting an operation. She has appeared quite happy and the staff are very friendly whenever we visit her. She says that the food is excellent with plenty of choices.

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Review from Judy M (Daughter of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has significant problems with dementia and hearing. The nine-person wings at Marling Court and the individual care she receives during the day, suit her needs perfectly. We like the continuity (for the most part) of staff and the willingness of kitchen staff to meet residents' tastes. All
the staff should be thanked profusely for their patience and care.

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Review from MS (Daughter of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The understanding of the carers for each of their subjects and their unending patience is remarkable. They understand the foibles tricks and responses of their charges. All of the staff know what is going on which is nice if you happen to ring. The food is good and they treat their patients to little
treats rather on the same principle as children without the patient realising. With the number of staff it is a little difficult to keep all occupied or go on outings. In normal life, this would not always be possible either. The patients in their little groups seem to be fairly happy with their lot.

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Review from Gillian B (Daughter of Resident) published on 23 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for 18 months now. At home, she was a little old lady lonely, confused and in need of constant care. We wanted a home that was like a home, nothing to clinical or hotel like. At Marling Court we found just that. Mum has not looked happier or healthier in a very long time.
Well fed and entertained/occupied. There is always someone around so she is never lonely and all her records are available for us to look at.

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Review from David T (Son of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother was admitted she has made good progress in her health, it has bought her out of herself making new friends would recommend this care home.

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Review from Jacqui L (Daughter of Resident) published on 20 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was in Marling Court for a short time, but I cannot praise all the Staff highly enough, they made the process so easy and all of them made you feel so welcome and my lovely little mum was looked after with such care, everything she needed they attended too. I would recommend them 100%.

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Current Review Score: 9.6 (9.564)

Overview of Review Score

The Review Score of 9.6 (9.564) out of 10 for Marling Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.564 for Marling Court Care Home is calculated as follows: ( (84 Excellents x 5) + (40 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 133 Ratings = 4.564

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Marling Court Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Gloria

Gloria George

Job Title: Home Manager

Joined: 2002

Gloria has been part of our family here at Marling Court Care Home for nineteen years. She has worked in a variety of roles from Care Assistant to Deputy Manager and now Home Manager. Gloria loves to get to know her residents and is passionate about delivering the highest standards of person-centred care. She operates an open door policy and welcomes visitors to the home at any time.


Beverley

Beverley Edmonds

Job Title: Home Administrator

Joined: 2014

Beverley has worked at Marling Court for 2 years and in administration for over 15 years. Beverley lives locally and loves working with people. She keeps the administration running smoothly for the home and brightens everyone's day as she's always laughing!