The Meadow

Meadow Drive, Muswell Hill, London N10 1PL
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9.7 156 Reviews
  • The Meadow, London
The Meadow care home in Muswell Hill provides residential and dementia care for 40 residents in purpose-built, en suite accommodation. The home is owned by MHA, a national charity helping to improve the lives of over 19,000 older people across Britain every day.

Personalised care plans are developed with residents and their relatives to enable the care team to provide personalised care and uphold the core values of dignity and respect.

A specially trained music therapist regularly visits The Meadow where they perform live music sessions in a group or one-to-one setting which helps to alleviate isolation and the symptoms of residents living with dementia.

Pastoral support and companionship is provided by a dedicate Chaplain, for residents and their families, whatever their beliefs.

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Care Provided by The Meadow

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sirisha Kodakandla (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1997

Funding & Fees Guide for The Meadow

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,659 – £1,854
    • Self-Funded Residential Dementia Care £1,727 – £1,917
  • (these prices are only a guideline, please contact The Meadow to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Meadow Reviews (156)

Total of 156, showing 141-156
9.7

The Meadow has a Review Score of 9.7 (9.735) out of 10, based on 25 reviews in the last 2 years. Over all time The Meadow has 156 reviews.

Overall Experience

  • 117
  • 37
  • 2
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Date Published

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Review from Charlotte O (Daughter of Resident) published on 8 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my mother regularly and am always welcomed by all carers. Carers treat all residents with kindness, care and compassion and engage in regular conversation and contact with all residents and visitors. When carers change shifts they say 'hello' to each resident in turn, it appears as one 'family
unit', meal times are all inclusive, grace is often said. Atmosphere is always calm and a real home from home. I feel reassured that my mother is in such a caring environment.

Reply from Deborah Langton, Area Manager at The Meadow

Dear Charlotte


Thank you so much for your kind words of recognition for the care and support provided at the Meadow. I agree that it is becoming a home away from home, especially with the strong team working and the dignity and respect they give to all.


Regards


Deborah


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Review from Kiki (Daughter of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and they really give excellent personal attention to each patient. I feel very reassured after seeing the interaction.

Reply from Deborah Langton, Area Manager at The Meadow

Dear Kiki


Thank you very much for your wonderful review of the services provided at the Meadow, it is great to see the wonderful recognition of the teams work.


Regards


Deborah Langton


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Review from C K (Grandson of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, bright and clean building. Residents are well tended to.

Reply from Deborah Langton, Area Manager at The Meadow

Dear Curtis


Thank you for taking the time to review the services provided at the Meadow and thank you for such a wonderful recognition of the services provided there in your rating of excellence.


I will share your sentiments with the team.


regards


Deborah Langton


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Review from Phil F (Friend of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we visit our neighbours, we are always impressed with the homely atmosphere at the home and the staff who are always so helpful and friendly.

Reply from Deborah Langton, Area Manager at The Meadow

Dear Phil


Thank you so much for your wonderful feedback and review of the services provided at The Meadow. These reviews are important to us as we need to know how others find our services and we always strive to make continuous improvements. That said, the review is only slightly short of excellent and I will feed these wonderful comments back to the team.


Thank you for taking the time to do this, it is appreciated.


regards


Deborah


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Review from Maggy (Daughter of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very kind and friendly. I feel my mother is being taken care of in an understanding environment. The rooms are quite small, but adequate. It's nice that is is quiet and peaceful - no one shouting, as I have heard in other homes I have visited. But there can at times be too little going
on, as there is only one activities organiser and he obviously can't work 24/7 or be on both floors at once.

Reply from Deborah Langton, Area Manager at The Meadow

Dear Maggy


Thank you for completing this review and giving such appreciation of the staff team at the Meadow. I agree not one activity organiser is able to be in two places at once and Paul is including care workers in the activities for the home now, whether they be one to one or group activities.


We are continuously looking for ways to improve and thank you for your comments.


Regards


Deborah


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Review from Juliette (Granddaughter of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love coming here to see our grandpa as all the staff are really caring and kind, the facilities are good along with the cleanliness of the rooms. The only noticeable fault our downer would be the food, my grandpa has told us it could be better and that he's been served food he doesn't like.

Reply from Deborah Langton, Area Manager at The Meadow

Dear Juliette


Thank you for kindly giving us this review. It is so good to hear such positive and warm comments about your visits and the service delivered at the Meadow. I will ask the team to ensure they conduct some one to ones regarding the food as I know they obtain feedback in group meetings but this may be better in your grandfathers case.


Please do drop in to see the manager and discuss any preferences you know your grandfather may have.


Kind Regards


Deborah


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Review from Adam S (Grandson of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. 8.5/10.

Reply from Deborah Langton, Area Manager at The Meadow

Dear Adam


Thank you for completing a review of the services provided at the Meadow. It is great to see such wonderful ratings. However, we are always open to ways of improving, please do drop in and speak to the manager about any food preferences you believe would be more suitable.


Kind regards


Deborah


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Review from Lydia S (Granddaughter of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

- Very nice, friendly environment.
- Open, easily accessible staff.
- Food - maybe not up to scratch.
- Nice facilities.
- Quick if in need of help.

Reply from Deborah Langton, Area Manager at The Meadow

Dear Lydia


Thank you so much for your review of the services provided at the Meadow, I am so pleased you are happy with the service overall. Please do drop in to speak to the manager regarding any food preferences that should be considered though as we are always open to change and more than happy to change the menu choices.


Regards


Deborah


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Review from J R (Daughter of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into The Meadows 3 weeks ago. The team of carers has been very good, patient and encouraging her to join in with activities, ensuring that she eats and participates to keep herself clean and tidy. The care home has been welcoming and has a lovely garden to go into as well as music and
activities. It has been great.

Reply from Deborah Langton, Area Manager at The Meadow

Dear Janis


Thank you for your wonderful feedback and review of the services provided to your mother at The Meadow. I will feed this back to the team and am sure that they will appreciate the wonderful recognition you have given them.


Kind Regards


Deborah


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Review from Jack M (Grandson of Resident) published on 28 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the home is great, my Grandad is comfortable and is improving every time I come to visit, so I'm happy with the service and support here.

Reply from Deborah Langton, Services Manager at The Meadow

Dear Jack


Thank you for your expressing your views regarding the service provided to your grandad. I am so pleased that you are able to see a continued improvement in him from the care and support that the team give.


Kind Regards


Deborah


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Review from V T (Daughter of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in to The Meadow three months ago from sheltered housing. The move was quite traumatic for her as she has Alzheimer's and she has had several health problems since the move. The staff at The Meadows have proved themselves to be accommodating, kind and attentive. They have involved a
dietician, speech therapist and district nurse to improve her wellbeing. The kitchen staff are wonderful and really go the extra mile to provide food my mother will eat. There are activities for those who want to participate but without any pressure for those who don't.

Reply from Deborah Langton, Services Manager at The Meadow

Dear Vanessa


Thank you so much for your wonderful review and recognition of the great care and support delivered at the Meadow. When people look for care homes it is so important to know not only that someone feels the care is great but in what ways.


I will pass on your sentiments to the team.


Regards


Deborah Langton


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Review from Zena G (Regular Volunteer) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home I visit (and have been visiting for over 20 years - 12 years as a volunteer) has been undergoing a difficult time for the past few months. This has been due to the loss of 3 senior management staff who had created an excellent atmosphere and ethos over several years. They knew both staff
and residents well - something that takes time to develop. Having said that, the present deputy manager has been highly praised for the way in which she deals with new residents. And the activities co-ordinator does his best to involve as many residents as possible, encouraging some of those from the dementia unit to join the rest upstairs.

Reply from Deborah Langton, Services Manager at The Meadow

Thank you Zena


I know it is difficult when you have a management team change. However, we have such an overwhelmingly positive response to the new management team, some views of which you share and I thank you for taking the time to express this.


I will relay your kind words to the team including the Activity coordinator.


Regards


Deborah Langton


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Review from Hugh R (Son of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy in The Meadow. The staff take very good care of her and provide a happy and safe environment. I think this allows her to flourish and enjoy her life even though she is suffering from dementia.

Reply from Deborah Langton, Services Manager at The Meadow

Dear Hugh


Thank you so much for such a wonderful review, it is really appreciated how much you value and support the home.


Kind Regards


Deborah


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Review from Denise H (Niece of Resident) published on 3 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt (more like a second mother) has been living at The Meadow since November 2014. Since the beginning she has been very well cared for. She has a lovely room, kept very clean and tidy. The staff are all caring and friendly, and the management has been of great support to me when dealing with initial
financial problems. My aunt is very deaf and unwilling to socialise with the other residents and the home have been prepared to let her live as she wishes and not require her to join in. In my opinion this is a fantastic place and I would have no hesitation in recommending it.

Reply from Deborah Langton, Services Manager at The Meadow

Dear Denise


Thank you for completing this review and giving such wonderful feedback on the service provision. I am glad that you are happy with the care for your aunt and will share your comments with the team.


I am glad you find the service provision excellent though we are always open to ideas of improvement and welcome any you may have.


Kind Regards


Services Manager


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Review from J B (Friend of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Plenty of opportunities to visit. Good parking facilities. Overall cleanliness very good. Cooking smells before and after meals kept to a minimum. Also hardly any smells sometimes associated with geriatric care.

Reply from Deborah Langton, Services Manager at The Meadow

Dear Jean


Thank you for taking the time to review the service delivered to your friend at The Meadow. The staff team do strive to provide a homely clean environment. We are always looking for ways of improving from the Good rated service we are to Outstanding though, so if you ever think of some further activities or changes we could introduce to bring even more enjoyment to your friend please do tell the Manager or Deputy as we would love to hear any ideas you have.


Thank you again.


Regards


Deborah


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Review from Carol C (Daughter of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked at many care homes for my mother, The Meadow stood out from the rest. We have recently been impressed with changes due to new management which have enhanced the service still further. I am always greeted by all staff and given full attention. Any requests or concerns are addressed immediately
and appropriately. When I leave after a visit I know that she is in a safe, stimulating and secure environment.

Reply from Deborah Langton, Regional Services Manager at The Meadow

Dear Carol


Thank you for taking the time to send in a review of the services provided at The Meadow, we do appreciate all feedback given. I will take great delight in sharing these comments with the team there as they do work hard and will be grateful of your thoughtful recognition.


Kind regards


Deborah


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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for The Meadow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for The Meadow is calculated as follows: ( (212 Excellents x 5) + (67 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 283 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Meadow is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

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Sirisha Kodakandla

Job Title: Home Manager

Joined: 2015

Sirisha joined MHA in 2015 as Home Manager of The Meadow.