The cost of care is dictated by the dependency level, the complexity of care and grading of rooms between standard and premium. Dependency level ranges from Low to Medium and High. Complexity of care is assessed based on the level of risks. Most of the rooms are standard, with only a few classified as Premium.
Open visiting though restrictions are applied during the Covid-19 pandemic.
Car park at the rear with parking facility just outside on the road which is a cul-de-sac.
The Meadows Residential Care Home has a Review Score of 9.9 (9.884) out of 10, based on 13 reviews in the last 2 years. Over all time The Meadows Residential Care Home has 94 reviews.
Review from Daljit S (Nephew of Resident) published on 28 January 2025
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Overall Experience
5.0 out of 5
Reply from Ian Somauroo, Manager at The Meadows Residential Care Home
Hi Daljit, many thanks for the review. It means a lot to the entire team to know that you always feel welcomed and that your aunt is happy to be in our company. We strive to do the best for everyone in our care facilities and always look at improving our care and treatment. Many thanks.
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Review from K T (Friend of Resident) published on 17 December 2024
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5.0 out of 5
Reply from Ian Somauroo, Manager at The Meadows Residential Care Home
Thank you for taking the time to write a review for us. All the staff are inspired by the positive feedback you have given us. We will always endeavor to do our best for all the residents and appreciate your continuous support. Rest assured that we will never drop our standards. Many thanks again.
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Review from Andrew R (Nephew of Resident) published on 13 December 2024
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5.0 out of 5
Reply from Ian Somauroo, Manager at The Meadows Residential Care Home
Hi Andrew. Thank you for your review. I am very disappointed that you have chosen to give us 4 stars for some of the areas where we are renowned for being perfect. Your feedback does not reflect the report you have written on the home, and the positive elements and level of satisfaction you have shared with the staff. I believe you thought it would not be right to award us top marks in all areas when we strive day and night to make sure that the home is always presented so perfectly for everyone, especially the residents. I don't think it reflects the high standard we operate on, but I have to respect your views. Thank you.
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Review from Jim K (Brother of Resident) published on 7 May 2024
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5.0 out of 5
Reply from Ian Somauroo, Manager at The Meadows Residential Care Home
Hi Jim, It was indeed a pleasure to have looked after your sister, whom all the staff and I were all so fond of despite the complexity of her illness. It is very gratifying to read of the genuine impression we had created on you, your partner and of course your late sister. She is sadly missed and will remain in our hearts and prayers forever. May she rest in peace. I can assure you that all the staff are so chuffed to read your comments which we will use to continue to improve our services to the residents. Each time I go to the Ealing Hospital, I think of your sister and the discussions I used to have with the consultants in advocating for your sister's health and welfare. I am sure she is at peace now and I wish to thank you on her behalf for always being there for her. God bless.
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Review from A H (Daughter of Resident) published on 7 May 2024
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4.0 out of 5
Reply from Ian Somauroo, Manager at The Meadows Residential Care Home
I am really sorry to see your comments and the underscoring you have given to some of the domains of operation. Obviously, the management team takes seriously everything you have said, for which reason we called an impromptu meeting this morning to discuss your ratings and lessons learnt. I understand the manager equally spoke to you personally yesterday to acknowledge your comments, and in the next few days, you will be invited to a meeting to make sure that communication between you and the administration is heightened to the level experienced by all the other relatives. One area to consider is for you to visit and meet the administrative team during the working hours of Monday to Friday but all the same, I am assured that after medical reviews are carried out, updates are usually given to your brother, who visits during the weekdays. We will of course assess the need to make electronic communication available to all family members, especially to those unable to visit frequently.
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Review from S P (Grandson of Resident) published on 29 April 2024
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5.0 out of 5
Reply from Ian Somauroo, Manager at The Meadows Residential Care Home
Thank you for your kind review. It is indeed much appreciated. Kind Regards.
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Review from Junior H (Son of Resident) published on 19 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ian Somauroo, Director at The Meadows Residential Care Home
It is so gratifying to read your review. As usual we are honoured to look after your mum and your review is so inspiring to the staff. They use reviews to not only maintain the high standard we operate under but look for any minute areas where they could improve their performance. Once again many thanks. Ian
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Review from I B (Great-Niece of Resident) published on 31 January 2024
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5.0 out of 5
Reply from Ian Somauroo, Manager at The Meadows Residential Care Home
Many thanks for your kind review. It's always a pleasure to receive such reviews. They make the job so easier knowing that our commitment is so appreciated. Rest assured that we will endeavour to continue to do our utmost best for your aunty.
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Review from Samantha W (Daughter of Resident) published on 5 September 2023
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5.0 out of 5
Reply from Ian Somauroo, Manager at The Meadows Residential Care Home
Hi Samantha,
Thank you for your review. It is indeed very gratifying to read any comment that is made by relatives. It is always a pleasure to look after Mom and we will continue to review and implement measures to make sure that she is safe, her needs are met and that she is happy and contented in this environment. Thank you once again for providing such a positive response all the way from the USA.
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Review from Colleen K (Daughter of Resident) published on 12 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ian Somauroo, Manager at The Meadows Residential Care Home
That's great Colleen. Delighted to see that you appreciate everything that we do. Long may Mum enjoy the last years of her life with us. We all love looking after her.
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Review from Peter Y (Nephew of Resident) published on 9 June 2023
Submitted via Postal Card •
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5.0 out of 5
Reply from Ian Somauroo, Manager at The Meadows Residential Care Home
Many thanks for your kind review. We love looking after your aunt and it is nice to see how she has embraced her newly-found extended family at The Meadows. She is a delight to look after and we all love her as much as she loved every single one of us. Thank you.
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Review from Diane S (Friend of Resident) published on 1 June 2023
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5.0 out of 5
Reply from Ian Somauroo, Manager at The Meadows Residential Care Home
Thank you, Diane, for your review. I am glad that we are able to meet all of your friend's needs and care requirements. It is always heartening to get good, positive feedback.
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Review from A R (Daughter of Resident) published on 14 May 2023
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5.0 out of 5
Reply from Ian Somauroo, Provider at The Meadows Residential Care Home
Many thanks for your kind words and your appreciation of the work we do. All the staff and I wish you and your dad well. It is with immense pleasure to meet his needs and we will always endeavour to care for him and the other residents to the best of our ability.
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Review from K R (Sister-in-law of Resident) published on 14 December 2022
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5.0 out of 5
Reply from Ian Somauroo, Manager at The Meadows Residential Care Home
Many thanks. It was nice to have you at our party. It was the first party we have been able to celebrate the festive season with the families since Covid struck the country. Yes, it went with a bang and everyone had a wonderful time. Merry Christmas to you and all members of your family and thank you for the review.
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Review from A K (Niece of Resident) published on 27 June 2022
Submitted via Postal Card •
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5.0 out of 5
Reply from Ian Somauroo, Provider at The Meadows Residential Care Home
Thank you, Amelia. Always nice to read about people's satisfaction with the home. A pleasure to serve everyone in the home. Very soon, the improvement made to the environment of the home will further drive standards higher and higher.
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Review from C W (Daughter of Resident) published on 20 June 2022
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5.0 out of 5
Reply from Ian Somauroo, Manager at The Meadows Residential Care Home
Thank you, Colleen. Much appreciated. Means a lot to us.
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Review from K D (Granddaughter of Resident) published on 11 October 2021
Submitted via Postal Card •
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5.0 out of 5
Reply from Ian Somauroo, Manager at The Meadows Residential Care Home
Thank you. Grateful for your honest review. Everyone loves looking after nan. She is happy and we are happy. Kind regards.
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Review from James S (Nephew of Resident) published on 25 August 2021
Submitted via Website •
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5.0 out of 5
Reply from Ian Somauroo, Manager at The Meadows Residential Care Home
Hi James, Many thanks for going into the trouble of writing a review for us. It is unfortunate that you missed out rating us for activities. Your aunt loves the activities and the entertainers and musicians. Her room, though you have not been able to see it because of the restrictions on relative's movement inside the Home, has indeed been upgraded like the rest of the bedrooms with ceiling spotlights, white cladding everywhere in the bathroom with renewed sanitary wear and new floor covering everywhere and new bedroom furniture. It's a pity that you didn't see it before rating the rooms. Nonetheless, many thanks for the review. Much appreciated.
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Review from M H (Friend of Resident) published on 25 August 2021
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5.0 out of 5
Reply from Ian Somauroo, Manager at The Meadows Residential Care Home
Thank you Margaret for your review. It is indeed a pleasure to read positive reviews from friends and relatives of our residents. How gratifying for all the staff, who always give their utmost to please the residents and relatives. Many thanks.
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Review from L T (Daughter of Resident) published on 11 August 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Ian Somauroo, Manager at The Meadows Residential Care Home
Many thanks. I am so glad you both acknowledge and appreciate the staff's dedication and hard work. It is a pleasure to look after Mum. Kind Regards, Ian.
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The Review Score of 9.9 (9.884) out of 10 for The Meadows Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.884 for The Meadows Residential Care Home is calculated as follows: ( (138 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 155 Ratings = 4.884
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Meadows Residential Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Jul 2021
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Job Title: Manager
Joined: 2022
Michelle joined The Meadows on 21/02/2022, at which time her Deputy Suzanne equally started. Michelle came in with a wealth of experience in managing home-care services in Harrow prior to which she was a Branch Manager, Deputy Care Manager, Trainer, Field Care Supervisor, Senior Care Co-ordinator, Practice Manager, NHS Patient Care Manager, Health Advisor and Administrator.
She is currently completing a Diploma / Higher Education @ Level 5 in Health & Social Care. She is a respectful member of our Team, who is always driven by high-quality performance, good leadership and the application of new concepts to ensure proficiency, enthusiasm and the development of a productive team.
