The Meadows Residential Care Home

288 Oldfield Lane North, Greenford UB6 8PS
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9.9 94 Reviews
  • The Meadows Residential Care Home, Greenford
The Meadows Residential Care Home caters for 25 residents across 20 bedrooms. It is a family run care home designed for people who like the intimacy and homely feel of a smaller care home. The incredible team go above and beyond to anticipate their residents' every need.

Since 2020, the Home has been undergoing major upgrading work to embrace the notion of continuous improvement to the general environment of all communal areas and all private rooms. All bedrooms have a full set of en-suite facilities with brand new ceramic sanitary-ware and spot-lights to the ceilings. All floorings have been replaced with non-permeable flooring and all walls skimmed and newly decorated.

A rear and side extension are due to be completed by this summer to provide an additional 6 bedrooms and a much larger lounge, quiet area and dining room.

It is located in Greenford, West London, with easy access from the A40, the M25 and is also a 5-minute walk from Greenford Tube Station, which is on the Central Line.

The staff are acutely aware of the problems and anxieties that moving into care can bring. They will support your transition sensitively with compassion and understanding. All of the staff have the knowledge, experience and skills of dealing with the issues and concerns surrounding such an important change, for which reason they will offer you constant support and guidance.

They boast a long-standing permanent workforce who always believe in putting their residents first. They believe that they’ve created a family in both their carers and residents and only believe in employing outstanding individuals who are able to meet exceptionally high standards.

The Activity Coordinator provides relaxation classes /sessions every morning to aid relief of many issues facing older people such as depression, loneliness, and isolation and the Team believes in the application of diverse techniques to boost residents' morale.

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Care Provided by The Meadows Residential Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 25 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • A & I Care Homes Ltd
  • Person in charge
  • Sushma Joshi (Manager)
  • Admission Criteria
    • Privately funded, NHS and Social Service referrals
    • Ages 60+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for The Meadows Residential Care Home

  • The cost of care is dictated by the dependency level, the complexity of care and grading of rooms between standard and premium. Dependency level ranges from Low to Medium and High. Complexity of care is assessed based on the level of risks. Most of the rooms are standard, with only a few classified as Premium.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting though restrictions are applied during the Covid-19 pandemic.


  • Parking

  • Car park at the rear with parking facility just outside on the road which is a cul-de-sac.


The Meadows Residential Care Home Reviews (94)

Total of 94, showing 21-40
9.9

The Meadows Residential Care Home has a Review Score of 9.9 (9.884) out of 10, based on 13 reviews in the last 2 years. Over all time The Meadows Residential Care Home has 94 reviews.

Overall Experience

  • 88
  • 6
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Date Published

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Review from Paul F (Son of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very well looked after in The Meadows and I always felt that she was in a safe and secure environment, where her needs were addressed by the friendly and accommodating staff. I was always kept informed of any situation which arose with my mother, especially with the Covid pandemic resulting
in me not being able to visit as often as I would have wished. The owner, manager and all carers were very approachable and importantly, listened and worked closely with me to ensure my mother was content and as stress-free as possible. On my visits to the home, I was always impressed at the warmth, care and respect the staff showed to all the residents and this was reflected in the happiness and relaxed manner of both residents and staff. The home was bright and modern and my mother told me the food was very good and the residents enjoyed many activities. I would have no hesitation in recommending The Meadows as a first-class home.

Reply from Ian Somauroo, Director at The Meadows Residential Care Home

Hi Paul, Many thanks for your review. It is most appreciative of you to provide such an appropriate and reflective account of your experience of the service, the staff including the Manager Sushma and the owners. Your mum was such a delight to look after and we hope we have satisfied both you and your Mum's needs to the best of our abilities. All the very best for the future.


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Review from Brendan K (Son of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been in The Meadows for weeks and is very much enjoying the experience. All is well, and our family are fully satisfied. Amazing.

Reply from Ian Somauroo, Manager at The Meadows Residential Care Home

Hi Brenda, we appreciate your positive review. Mum settled in well as soon as she had arrived, and every day she is always looking forward to the next day. It's nice to see how bright and cheerful she can be, after being on her own at home for so long. Thank you once again.


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Review from M G (Daughter of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at The Meadows for just over 12-months. He has settled in well and is cared for to a high standard. Covid protection is a priority, and the team take all precautions to make visiting safe. There are lots of activities to entertain the residents, and Dad enjoys taking part in these. It's
never easy to leave your own home to live in a care home, but The Meadows is somewhere the family could recommend.

Reply from Ian Somauroo, Director at The Meadows Residential Care Home

Thank you, Marion. Always appreciate the fact that relatives note our dedication to caring and the team's effort to make sure that the experience through care at The Meadows is always positive.
Thank you once again.


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Review from Kevin R (Son-in-law of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been at The Meadows since December 2018, and throughout that time, his care has been second to none. He suffered from Alzheimer's. but this year, after a hospital visit last summer, his health has declined considerably. All the staff from management to the carers to the cooks and
cleaners have been amazing. They have nursed him back to physical good health, ensuring he has regular contact and stimulation despite being confined to his room currently. Communication with the home is excellent, and nothing is ever too much trouble.

Reply from Ian Somauroo, Director at The Meadows Residential Care Home

Many thanks for your review, Kevin. As usual, I can speak on behalf of everyone in saying that it has been a pleasure looking after John, and overcoming his frailty and declining physical health. It is absolutely marvellous to see how well he is now doing, credit to all the girls. Long may be continue to enjoy good health once again. Thank you once again.


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Review from T E (Niece of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as my uncle's family, are extremely grateful to all of The Meadows for the excellent care provided. The home cannot be faulted for anything they do for my uncle. All the staff are so friendly and respectful. My uncle is so happy.

Reply from Ian Somauroo, Manager at The Meadows Residential Care Home

Thank you, Tasnim, for your review.
Your uncle is doing just fine and joining the staff in activities as much as he can. In the last few days, he took a few strolls into the garden. The staff keep him updated with the lunar calendar and is appreciative of upcoming events.
Hopefully, as we steer ourselves out of the pandemic, we would get back to normality and should get to see you at The Home.
Thanks again.


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Review from Sam A (Son of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at the home for over a year. We took our time to check all the care homes in the area, and to be honest, I am so glad that we picked The Meadows. Mum is so happy with everything. The staff are excellent. Management is always at hand to oversee every single aspect of care. The activities
are amazing. There is an air of relaxation and comfort throughout the home. They did very well to contain any spread of Covid. We are so happy and thankful to The Meadows.

Reply from Ian Somauroo, Manager at The Meadows Residential Care Home

Many thanks for your kind review. Yes, mum is extremely happy with her new environment and everything that the care staff and managers do for her. She is delightful to have with us and is the life and soul of our parties and activities in the lounge. She is very appreciative and thankful to you and everyone else for placing her at The Meadows. Many thanks once again.


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Review from Joe K (Son of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've not been able to see the full care home operation due to Covid restrictions, but Mum seem very content and cared for. Staff and management have been very helpful and taken time to explain current arrangments in a kind manner. Looking forward to seeing more of the care home in the future.

Reply from Ian Somauroo, Manager at The Meadows Residential Care Home

Thank you very much indeed, Joe. Mum settled in very well, and she loves her room. She is so please with the staff and all the activities that she is engaging in every day. She participated in baking a few days ago, and she took the lead to show the others how it is done. She is extremely happy and has made new friends, with whom she converses at the dining table and entertained them with information all related to Ireland and how life was in the days gone past. Once we open up for visitors to wander inside the Home, you would be able to see her room, which is brand new, freshly painted before she arrived, with new flooring and new sanitary ware.
Many thanks once again.


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Review from E W (Daughter of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a delightful care home and always a pleasure to visit as the staff interact with those under their care and also those visiting so you get a real feel of the atmosphere they create when you are not visiting. Its cleanliness is extraordinary and managed very well. All the individual needs are
met - amazing.

Reply from Ian Somauroo, Company Director at The Meadows Residential Care Home

Hi Elaine,
Many thanks for your review. Delighted to hear of the positive feedback. The Team feel honoured of your acknowledgement and recognition of their care and dedication to the Home and all the residents.


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Review from A B (Niece of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt needed an emergency bed and I could not believe our good fortune to find a vacant bed here. There is a lovely, fresh smell when you enter, which is always an insight of a clean home. The residents are all well cared for and there are lots of activities on offer. My aunt expressed her happiness
and satisfaction with stay.

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Review from Graham G (Brother-in-law of Resident) published on 12 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at The Meadows for nearly two weeks. As a family, it was difficult when we realised that Dad could no longer remain in his own home. The team have really helped with the move and Dad seems to have settled in well. All of the staff seem to be very caring, friendly and professional. The
home is modern and clean. There are lots of activities during the day to keep residents entertained and there seems to be a high ratio of staff to residents. The food is good and Dad has been eating well which he was not doing when he was still living on his own.
This home is not cheap but you get what you pay for and the peace of mind that comes with knowing that Dad is safe and being well looked after by a caring team is worth it for our family.

Reply from Ian Somauroo, Manager at The Meadows Residential Care Home

Many thanks. Pleasure as always to read such positive feedback. Mum is a delight to look after.


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Review from Karen W (Niece of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful home, that took my aunt in at short notice. My aunt sufferers with dementia and had been distressed for months, when having to live in her own home, alone, prior to arriving at The Meadows.
Within 24-hours of arriving here, her whole world was happy again.
She loved it here,
she made friends, helped staff and other residents, ate good wholesome food and most importantly, was very happy.
I cannot praise the staff enough for what they achieved with my aunt.
I would like to say a personal 'thank you' to the manager, who made what could have been a stressful experience for all of us, into a welcome experience. Thank you with all my heart.

Reply from Ian Somauroo, Manager at The Meadows Residential Care Home

Thank you, Karen, I am so happy that all of you enjoyed such a pleasant experience. Nice to know that we are appreciated and valued as much as we value your custom.
Kind Regards


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Review from Heather W (Daughter of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is in the Meadows for respite care. We were given a very warm welcome on arrival and made to feel part of the family. Mum is being very well cared for and the staff are lovely. We are always made to feel welcome when we visit.

Reply from Sushma Joshi, Manager at The Meadows Residential Care Home

Thank you Heather. We strive for excellence, so it is always very humbling for the staff and management to hear we’re doing a good job. Thank you very much


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Review from A Q (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Meadows is a very friendly, comfortable and clean place for the residents. The staff are always pleasant and give service with a smile despite their difficult job! I am very happy with the service provided.

Reply from Jennifer Somauroo, Manager at The Meadows Residential Care Home

Thank you so much for your kind words and review. We strive for excellence, so it’s very humbling when we receive such lovely reviews.


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Review from Sue T (Daughter of Resident) published on 23 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father passed away in June this year after spending nearly 4 years at the home. Dad loved living at The Meadows and referred to it as his home. It is a lovely family-run home headed up by the owners and their daughter. The manager is amazing and so are her team. There is even a family dog called
Totti.


The Meadows is truly an amazing and individual home. I have never met such caring staff, and such lovely caring residents also.
If you are looking for a home for a family member or a friend, you will not be disappointed in The Meadows.


Reply from Ian Somauroo, Director at The Meadows Residential Care Home

Thank you so much Sue, your dad is incredibly missed at the home and he was such a pleasure to look after. We still talk about him all the time, as he had such a warm and lovely character and the best sense of humour. We really appreciate your review and you taking the time to write such kind, thoughtful words.


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Review from S B (Niece of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is a very happy, content, well looked after resident of The Meadows care home. The care home is run well, huge effort to make it homely, accessible and the activities lady brings out even more positives in their daily lives. Management is always approachable and efficient.

Reply from Ian Somauroo, Manager at The Meadows Residential Care Home

Thank you for your lovely review. Your aunt is such a delight to care for and we've been so happy to have her with us for the last nine years.


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Review from A O (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in well into The Meadows. The environment is caring and friendly. Time is taken to ensure residents feel comfortable and at home. Communication with family members is very good. We always feel welcome when visiting. Staff know the residents well. Everyone is well looked after. Moving
to a care home was a big change for my mum but she feels happy and comfortable. Thank you.

Reply from Ian Somauroo, Manager at The Meadows Residential Care Home

Thank you so much for your review. We’re so happy your mum has settled in so well and she is a pleasure to have in the home.


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Review from Graham H (Son of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and caring staff. My mum has said how lovely they all are and how much care she has had for the time she is around. Pleased she has eaten well and probably much more than she did at home.

Reply from Ian Somauroo, Manager at The Meadows Residential Care Home

Thank you so much for your kind review. We appreciate all feedback and are pleased your mum settled in so well.


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Review from S R (Daughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at The Meadows for 20 months. His health is starting to decline, but the staff have all been amazing in their increased care for him. I am regularly updated and nothing is ever too much trouble with regards to dad's well-being and also, my own. The food is of a high standard and they help
dad to eat and drink when necessary, which is becoming more often, unfortunately.

Reply from Ian Somauroo, Proprietor at The Meadows Residential Care Home

Thank you Sandra. We appreciate you taking the time to write this review and we view your dad as part of the family.


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Review from Carol J (Sister of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at many homes before The Meadows and wished I had looked sooner as this ticked all the boxes. The staff are all well trained and caring, nothing is too much trouble. The staff spend a lot of time with the residents listening to them and notice any minor changes and respond immediately. There
are regular activities and trips out. The food is varied and well balanced with a choice of menu. Rooms are clean and well kept- very comfortable and residents can have their own furniture. All the staff are amazing.

Reply from Ian Somauroo, Proprietor at The Meadows Residential Care Home

Thank you so much for your kind words Carol. It is a pleasure to look after your sister.


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Review from H T (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to The Meadows as he didn't want to live by himself. We chose The Meadows because it's like a family home which is very comforting. The staff are brilliant and nothing is too much trouble. My father is very happy there and that makes us really happy. Keep up the good work and thank you
very much.

Reply from Jennifer Somauroo, Manager at The Meadows Residential Care Home

Thank you so much for your lovely review. We are glad your dad has settled in so well and he’s a pleasure to care for.


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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for The Meadows Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.884 for The Meadows Residential Care Home is calculated as follows: ( (138 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 155 Ratings = 4.884

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Meadows Residential Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (1)

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Michelle Kelly

Job Title: Manager

Joined: 2022

Michelle joined The Meadows on 21/02/2022, at which time her Deputy Suzanne equally started. Michelle came in with a wealth of experience in managing home-care services in Harrow prior to which she was a Branch Manager, Deputy Care Manager, Trainer, Field Care Supervisor, Senior Care Co-ordinator, Practice Manager, NHS Patient Care Manager, Health Advisor and Administrator.


She is currently completing a Diploma / Higher Education @ Level 5 in Health & Social Care. She is a respectful member of our Team, who is always driven by high-quality performance, good leadership and the application of new concepts to ensure proficiency, enthusiasm and the development of a productive team.