Review from Vincent M (Son of Resident) published on 14 December 2017
Submitted via Website • Report

Overall Experience

Mum is very happy at The Meadows because she is being very well looked after. The care hone is well run, the staff friendly and they interact well with all the residents. I would recommend The Meadows to other people looking for a care hone for a parent.

Reply from Jennifer Somauroo, Operations Manager at The Meadows Residential Care Home

Thank you so much Vincent. I’m glad your mum is happy and settled in well. We all love her at The Meadows and it’s a pleasure looking after her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M A (Daughter of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience

This care home is exceptional in every way. My mother of "mammy" is a strong Irish woman, who dare I say is very stubborn and particular. She did not initially want to go into a care home and was determined to stay on her own at home, however, after coming in and meeting the manager and the staff, she

started to relent. She likes things done a certain way, which basically means "her way". She is very fussy about everything from food, to how gentle the carers are, even to the way the beds are made. She thoroughly enjoys every day there and praises the staff to no end on their kindness, gentleness and how loving they are. She also praises the food continuously and has put on weight for the 1st time in years. I cannot recommend this home highly enough.

Reply from Jennifer Somauroo, Operations Manager at The Meadows Residential Care Home

Thank you so much Mary for your kind words. We really appreciate every review and all feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chloe S (Granddaughter of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience

Fantastic care home! If only every care home was like this one then elderly people would be in a much more fortunate position. They are exemplary in every way. It is a warm, lovely home and you get such a great feel for it as soon as you walk in. Everyone is always smiling and you see the same staff

all the time, so there is no need to worry about new faces. It's family run and it really makes the difference. The owners and their daughter are on hand all the time and so approachable. They run a very tight ship and their standards for everything, not least care, truly shows. I cannot rave about this home enough. My grandad has improved mentally and physically and I can honestly say he has never been happier.

Reply from Jennifer Somauroo, Operations Manager at The Meadows Residential Care Home

Thank you Chloe for your lovely review. It’s so nice to hear such positive feedback and we try our best to maintain the high standards that you mention in your review. It’s impirtant to us to strive to make this Care Home one of the best available and it’s truly lovely when that is recognised by relatives, as the staff work exceptionally hard. Many thanks again

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine F (Cousin of Resident) published on 30 November 2017
Submitted via Website • Report

Overall Experience

The Meadows is a care home that has a true family feel to it. The staff are local, not agency and they treat residents with respect and with love. Family and friends are made to feel welcome and the home is always clean. There is a great atmosphere and very often when I visit there is some form of entertainment

in progress. I know my cousin really appreciates the live music and dance sessions. The staff know him very well and are always striving to make him feel content and happy, readjusting his care plan to meet his needs. My cousin, when he wants, gets taken to church every week by staff which is really important to him. He takes an active role in the home with various tasks. Despite dementia, my cousin has been able to keep his dignity. He is always immaculately dressed and shaved and his room is his own private place where he receives guests. I would be happy to be a resident here myself.

Reply from Jennifer Somauroo, Operations Manager at The Meadows Residential Care Home

Thank you so much, Cathy, for such a lovely and positive review. The staff really appreciate all feedback and it’s lovely for their work to be acknowledged. Your cousin is an absolute pleasure and it’s great to see him light up when the singers are in and he’s dancing away with the others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol B (Niece of Resident) published on 24 November 2017
Submitted via Website • Report

Overall Experience

Both my Aunt and Uncle are residents at this lovely care home. They have both settled in extremely well and feel at home. It's never an easy choice to place your loved ones in someone else's care but the team at The Meadows make you feel part of a very loving family. The care and support they give is

the very best you can hope for. Nothing is too much to ask for. You feel at home when you visit. They ensure that my Aunt and Uncle can still go to mass on Sundays and for walks so they still feel part of normal life. I count my blessings for the day I found this wonderful care home.

Reply from Jennifer Somauroo, Operations Manager at The Meadows Residential Care Home

Thank you so much for your lovely review, Carol. It means a lot to the staff and we really appreciate people taking the time and effort to review us. Your aunty and uncle are an absolute pleasure to be around and i'm so pleased they have settled in so well. They bring happiness and joviality to the home every day and everybody loves them to pieces.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dermot C (Son of Resident) published on 24 November 2017
Submitted via Website • Report

Overall Experience

My mother was taken in by The Meadows care home, following lengthy stays at two different NHS respite homes, plus an attempt to resettle her back at her own home.
It was a difficult and daunting time to choose a care home, but after the initial visit, I knew it was right, after speaking with the manager

and generally getting a feel for what it would be like for her.
From day 1 my mother felt at home, despite her own concerns about being placed into care. Myself and my family are extremely pleased; my mother was immediately settled, comfortable in her surroundings and the staff were just great. She was welcomed and cared for like family. I cannot praise them enough, as no doubt this was a tense time for my mother to cope with at this stage in her life.
To date it has lived up to expectations and having been there visiting many times, I am happy to report that my mother loves being there. I am so relieved that she is being cared for in a comfortable caring and thoughtful home.

Reply from Jennifer Somauroo, Operations Manager at The Meadows Residential Care Home

Thank you so much Derry. We really appreciate people taking the time to review us and it's so lovely for the staff to get such recognition.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marie-Louise A (Niece of Resident) published on 21 November 2017
Submitted via Website • Report

Overall Experience

I have previously submitted a review about The Meadows when my aunt went to stay there. It is such a caring and special place. I wish to now make a few more observations. From the moment she went into this care home, my aunt blossomed. It was wonderful to see. She was receiving the proper care,

she had company and stimulation and excellent food. She has just had, unfortunately, some extremely bad news about the death of her son. But the way the care home reacted was marvellous. All the staff were of course immediately notified. On the evening she was told of the death, two members of the care staff sat with her until she went to sleep, so she was not alone. And the following morning the Director of The Meadows sat with her for an hour and a half and chatted to her about her life. This was not an easy task, as my aunt is extremely deaf (hearing aids are being made). It is such a caring place, and I am so grateful we have found this "home".

Reply from Jennifer, Operations Manager at The Meadows Residential Care Home

Thank you so much for your kind words Marie-Louise. We try very hard to maintain a high standard of care and are blessed to have such wonderful carers, but it’s always so nice for their care to be recognised by friends and relatives. Thank you for taking the time to write such a lovely review

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle S (Daughter of Resident) published on 13 October 2017
Submitted via Website • Report

Overall Experience

This care home is exceptional in every way. The carers go over and beyond to look after the residents and put their needs before everything. It is the same staff and the same faces you see everyday. The food is excellent and the rooms are spacious, lovely and bright. I cannot fault this home. It took

us a long time to find the right place for my dad, as we wanted to make sure he would be happy. I feel like we stumbled upon a hidden gem because he's never been happier.

He's finally put on weight, he's walking well and going out with the staff regularly and engages in conversation when we visit. I was worried that we as a family would never ever see this side of him again and yet this home has given him a new lease of life. All of the staff and especially the management team are so kind and helpful. They're always ready to help and you can tell that they do this because they love it. The residents needs are always first and they treat the residents like family

Reply from Ian Somauroo, Director at The Meadows Residential Care Home

Thank you very much for your review. It is much appreciated by all the staff. With Kind Regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kieran B (Son of Resident) published on 21 April 2017
Submitted via Website • Report

Overall Experience

The manager and his team provide a first-class service. My siblings (seven of them) and I conducted extensive research across West London to find 'the right' care home for our Irish mam. The requirements list was a tall order from the ethos of the home, friendliness of the staff, quality of the food,

accessibility to management, robust medical care, regular stimulus both physical and psychological, easy transport access, regular faith services to a competitive market rate. All eight siblings agreed that The Meadows was a perfect fit, far ahead of its competitors and we would argue it is the best in West London.

Mam has resided at The Meadows for several years now and we love watching her bond with fellow residents, she migrated to London in the fifties from Limerick, and many in the home have similar backgrounds. I have lost count of how many times The Meadows' team have gone the extra mile for mam, it is such a relief to know that her golden years are spent in the finest caring hands.

Reply from Ian Somauroo, Company Director at The Meadows Residential Care Home

Many thanks Kieran. I am so glad that your brothers and sisters are so happy with your mum being in here. Many thanks for the review. Glad to help as ever.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon R (Son of Resident) published on 19 April 2017
Submitted via Website • Report

Overall Experience

The Meadows is a family run Care Home in which each family member brings an area of genuine expertise as well as an ethos of personal commitment and care for the residents. These values are fully embraced by all the staff creating an environment in which relatives and their families are cared for in

the most attentive way. The facilities are good but the staff and management are outstanding. The home also offers excellent value for money. I cannot recommend them highly enough.

Reply from Ian Somauroo, Company Director at The Meadows Residential Care Home

Thank you, Simon, for the positive feedback. I am happy to serve the community as best as we could. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother resided at this care home for 2 years. In that time she was shown the utmost respect, kindness and love by all the carers and owners. The care home is always spotlessly clean her room was homely and immaculate. The carers always had a huge welcome for all visitors and I can say hand on heart

that this care home is a home away from home. She always looked well dressed (which was so important to her) and they took great care of her clothes etc. She always loved the food and the choice offered to her. The owners seemed to be present a lot and it's a family run business. Sadly my mum had a stroke and needed to go to a nursing home which does not meet the high standards of The Meadows although still a nice home. I still miss the warm welcome and genuine love shown by all the staff at The Meadows as does mum.

Reply from Ian Somauroo, Company Director at The Meadows Residential Care Home

Many thanks Sandra. It's nice to read your positive feedback. Hope mum's health improves. It is always a pleasure for us to hear how mum is doing. Kind Regards Ian

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan M (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience

My father was discharged from hospital and needed a care home. The managers were supported and responded effectively, visiting me at home and assessing my father in the hospital. Anything I needed to know, they assisted me with during and post my dad's stay. Food was plentiful and of good quality -

my Dad's every need was catered for and anticipated on occasion. His room was well-decorated and his laundry was done every day. Staff were professional, helpful and friendly. I can recommend this care home without reservation.

Reply from Ian Somauroo, Company Director at The Meadows Residential Care Home

Thank you for your positive feedback and review. We can assure you that we will continue to maintain the standard we have set and maintain the reputation of the Home. Thank you once again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tessa C (Daughter of Resident) published on 24 March 2017
Submitted via Website • Report

Overall Experience

My mother has been at The Meadows for 19 months. She suffers from the later stages of dementia. The care she has received is excellent. The staffs' consistent friendliness and considerate behaviour is making my mother happy and comfortable. The house is immaculate, the only smell is of delicious food

freshly prepared every day. The managers are professional and compassionate and have taken time to talk to me and keep me up to date with any change to my mother's health. They are swift to contact my mother's doctor in the event of any concern there might be with mum's well being. My mother is beautifully cared for by the staff, she always looks clean and special cream is applied to her to prevent dryness of skin - her nails manicured and hair regularly cut. Her clothes are always clean and ironed. All people in the home are equally well cared for and their varying needs accommodated.
I am so happy that I found The Meadows, I have recommended this home to everyone I know.

Reply from Ian Somauroo, Company Director at The Meadows Residential Care Home

Many thanks, Tessa. Glad to read such positive observation about the Home. Mum is indeed very happy to be among such a caring crowd. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cheryl B (Daughter of Resident) published on 23 March 2017
Submitted via Website • Report

Overall Experience

The staff and management are extremely caring and treat residents with respect and dignity. The home is bright and clean with good facilities and good food. I am not sure about the activities as yet. My dad would benefit from being more engaged in some activities.

Reply from Ian Somauroo, Company Director at The Meadows Residential Care Home

Many thanks for your review. We are constantly looking at activities, and it's an area which comes with different beliefs. Some would argue that residents should not have to engage or be troubled with joining in activities at this late stage in life, others would say that they are tired and require rest and tender, loving care or watch TV, and others would argue that they must have their days filled with activities. I can assure you that we would continue to improve the services to the benefit of every person with an interest in the Home and its residents at large. Currently, residents are given choice over in-house activities and/or outings to the local shops, regardless of whether they are independently mobile or require assistance with aids like wheelchairs, zimmer frames or walking sticks. Thank you for your suggestion.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony F (Nephew of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience

This care home has been exceptional in everything they do. My aunty lived here for 7 plus years and was very happy. She was treated with dignity and respect and the staff treated her like family. I cannot express my gratitude to them, especially in her final months. She had no dementia and would tell

me how fantastic the staff were to her and how she couldn't have been happier anywhere else. The staff honestly go over and beyond andI would recommend this home to anyone without a shadow of a doubt. I have been to many homes but never one as phenomenal as this one.

Reply from Ian Somauroo, Company Director at The Meadows Residential Care Home

Many thanks, Tony. Glad to read the positive feedback you have given us. Aunty is dearly missed as she was the light and soul of activities. Trust you are ok. Many thanks. Ian

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil R (Friend of Resident) published on 7 March 2017
Submitted via Website • Report

Overall Experience

A friend had been suffering from severe and acute depression and could not cope with independent living. In the 6 months since he has has been at The Meadows he has made a remarkable transformation: he has put on weight, he is cheerful and friendly and he is progressing in activities which he had all

but given up - reading, watching tv and conversing with people. His mental health was in an extremely parlous state and it is because of The Meadows that he has made such an excellent recovery. Its staff can only be described as excellent - they are attentive to the needs of the residents, they are good communicators and are very caring and kind people. This has to be the result of good management and employment practices. The whole atmosphere in The Meadows is one of "well-being" and on entering the building you sense you have entered a secure and warm environment where residents are well looked after by professionals who care about their welfare. I would highly recommend this care home.

Reply from Ian Somauroo, Director at The Meadows Residential Care Home

Many thanks Neil. Much appreciated. Glad to hear that our efforts are valued.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine C (Niece of Resident) published on 1 March 2017
Submitted via Website • Report

Overall Experience

The care my late auntie received at The Meadows was excellent.The staff are kind, caring and very patient.The Meadows is exceptionly clean and homely, the food tasty and nourishing. The owner could not have done more for my auntie, always ready to listen and make sure my auntie's wellbeing was foremost.

My auntie was very happy here.

Reply from Ian Somauroo, Company Director at The Meadows Residential Care Home

Thank you, Elaine. I don't have to tell you how we enjoyed looking after your auntie. She was very special to the carers and we had a special bond. I enjoyed visiting and feeding her when she was in hospital. Her face always lit up when she saw me. We miss her dearly.
Glad to read your positive comments and feedback. Much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Veronique B (Daughter of Resident) published on 27 February 2017
Submitted via Website • Report

Overall Experience

My mum has been at The Meadows for nearly 18 months. She is well cared for and always clean. All the staff show her respect and are patient with her due to her lack of confidence and understanding of English. The owners and management are regularly present at the care home, which is reassuring to know

that they are very much involved in the care of their residents. They are always available for a chat. If there are any issues or concerns, the owners and management always deal with them immediately and in a very professional manner.
I am always kept up to date with mum's wellbeing. All the staff are very friendly and welcome you with a smile, they also have time for a chat. Mum does say she misses her own home but, when I take her out for the day she is always eager to return to The Meadows and when the staff open the front door she feels relieved and says "I'm back home" with a smile on her face. This is comforting to me as I know she feels safe and happy.

Reply from Ian Somauroo, Company Director at The Meadows Residential Care Home

Many thanks Veronique. Glad to see that everyone is a winner.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liam S (Son of Resident) published on 21 February 2017
Submitted via Website • Report

Overall Experience

The Meadows is a very well run care home, professional staff, management and owners.
My Father is extremely happy there, would definitely recommend.
It is in a nice area and not being such a large home, I feel Residents get great care and attention from all staff. I also feel very welcome whenever

I visit. Can't fault it.

Reply from Ian Somauroo, Company Director at The Meadows Residential Care Home

Many thanks, Liam. Great to read positive reviews. Will continue with our endeavour to make everyone happy. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maeve (Daughter of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience

The prospect of searching for a suitable care home for my Dad was daunting, to say the least. The staff welcomed us when we came to make an enquiry. We couldn't be happier with the level of care Dad receives. Everyone is so friendly, professional and approachable. Whenever there is a concern, staff

are always willing to sit down and discuss things. Communication between the family and the staff is remarkable. Dad is happy, has made friends and we feel reassured that he is being very well looked after. It is comforting to know that Dad isn't just another resident. The staff have got to know him really well, engage him in regular conversation and enjoy involving him in activities to keep him connected. We feel he is in the best possible place and are so very grateful to everyone involved with his care needs.

Reply from Ian Somauroo, Company Director at The Meadows Residential Care Home

Many thanks, Maeve. It is always a pleasure to read positive reviews which mean that we are doing well and meeting expectations. We will, of course, continue to make improvements as deemed necessary and hopefully carry on getting positive outcomes to all concerned.
Many thanks
Ian.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

The Meadows Residential Care Home

Care Provided by The Meadows Residential Care Home

Good to Know

Funding & Fees Guide for The Meadows Residential Care Home

Facilities