These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.
Minchenden Lodge welcomes visitors at all times and has no set visiting hours
Free onsite parking is available
Minchenden Lodge has a Review Score of 9.9 (9.869) out of 10, based on 15 reviews in the last 2 years. Over all time Minchenden Lodge has 56 reviews.
Review from S K (Daughter of Resident) published on 30 September 2024
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Reply from Sara Gallagher, Head of Nursing at Minchenden Lodge
Thank you so much for taking the time to provide such a detailed review of our service; we really appreciate it! It is lovely to hear how well your mother has settled into the Minchenden community and to know that your worries about her going into care have been alleviated.
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Review from R K (Son of Resident) published on 11 September 2024
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Reply from Kemisha Morris, Home Manager at Minchenden Lodge
Thank you for your review. It has been a pleasure to support your mother and also observe her engaging with our team and wonderful residents. We value your feedback and will be sharing it with our team. Please do contact Minchenden Lodge if you need any future support our door is always open. Thank you.
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Review from Elinor B (Daughter of Resident) published on 27 August 2024
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Reply from Rahima Mulindwa, TBC at Minchenden Lodge
Thank you very much for your lovely feedback. It is our best satisfaction when we hear from our residents and their relatives how good the service and support we provide is at Minchenden. Thank you again.
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Review from Patricia S (Daughter of Resident) published on 22 August 2024
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Reply from Rahima Mulindwa, TBC at Minchenden Lodge
Thank you, Patricia, for your feedback. We will continue as a team to work closely with you and your mum, making sure she receives personalised quality care. I will share your feedback with the team.
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Review from Anne B (Niece of Resident) published on 31 July 2024
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Reply from Rahima Mulindwa, TBC at Minchenden Lodge
Thank you, Anne, for your kind words. I will relay your message to the team. It was truly a pleasure to have the opportunity to care for and look after your aunt during the brief time we spent together.
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Review from Howard H (Husband of Resident) published on 24 July 2024
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Reply from Rahima Mulindwa, TBC at Minchenden Lodge
Thank you, Howard, for your kind words. We truly appreciate having had the pleasure of having her with us. She is incredibly kind and always greets with a smile. The entire staff were saddened by her departure. Please know that she is always welcome back at Minchenden Lodge.
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Review from S K (Daughter of Resident) published on 11 July 2024
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Reply from Rahima Mulindwa, TBC at Minchenden Lodge
Thank you so much for sharing your wonderful feedback. It was truly a pleasure to care for your dad, a true gentleman. We take immense pride in providing high-quality care and facilities to positively impact our residents. Your kind words mean a lot to us, and I will make sure to share them with the staff. Your dad is dearly missed at Minchenden Lodge. Thank you once again for your lovely comments.
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Review from Trine J (Daughter of Resident) published on 24 June 2024
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Reply from Rahima Mulindwa, TBC at Minchenden Lodge
Thank you for your kind words and recognition of the team at Minchenden Lodge where your father is cared for. We would like to thank you for your words of kindness which are very much appreciated. Individual care of our residents is of utmost importance to us. We aim to support you throughout this time. The team will be delighted to hear your feedback.
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Review from Caroline A (Daughter of Resident) published on 17 June 2024
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Reply from Rahima Mulindwa, TBC at Minchenden Lodge
Thank you, Caroline, for your kind words. It's a pleasure to care for Mum, she always has a smile on her face and maintains positive relationships with everyone.
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Review from Sophie D (Niece of Resident) published on 6 March 2024
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Reply from Rahima Mulindwa, TBC at Minchenden Lodge
Thank you for taking the time to leave us a review, your positive comments are greatly received by all of us, it has been an absolute privilege to care for your uncle. Many thanks.
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Review from Calum W (Son of Resident) published on 1 March 2024
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Reply from Rahima Mulindwa, TBC at Minchenden Lodge
Thank you for taking the time to leave us your review. We are grateful for your feedback!
We are happy to be able to support Dad at Michenden Lodge and we are pleased to hear that he is happy here.
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Review from Paul E (Son of Resident) published on 19 June 2023
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Reply from Nileshi, Head Office Manager at Minchenden Lodge
Thank you for your positive feedback! We appreciate your kind words about your mum's experience at Minchenden Lodge Care Home. Our dedicated staff always strives to ensure the comfort and well-being of our residents, especially those with dementia who may have difficulty expressing their needs.
We are delighted to hear that your mum is always well-presented and responds well to the friendly attention she receives from our staff. It is our goal to create a cheerful and supportive atmosphere despite the demanding nature of our work.
The imaginative and inclusive activities, such as visits from local nursery children and a range of animals, are designed to provide engaging and enjoyable experiences for our residents. We are glad that these activities have become favourites for your mum.
Thank you once again for your feedback and for trusting us with your mum's care.
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Review from M P (Sister of Resident) published on 9 June 2023
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Reply from Luke Sargeant, Operations Director at Minchenden Lodge
Thank you for taking the time to share your positive impressions of our care home. We're delighted to hear that you experienced a good and friendly atmosphere during your visits. Our dedicated staff genuinely cares about the welfare of our residents and strives to provide the best care possible, even in challenging circumstances. It's fantastic to know that you found our rooms to be spotless and the food to be of a high standard. Your kind words are greatly appreciated, and we will continue to work hard to maintain our standards.
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Review from Briony H (Niece of Resident) published on 1 June 2023
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Review from I C (Sister of Resident) published on 31 May 2023
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Reply from Luke Sargeant, Operations Director at Minchenden Lodge
Thank you for your kind words and understanding. We appreciate your acknowledgement of our staff's kindness and the excellent services provided. We value your feedback and continuously strive to create a delightful experience for all residents. Your appreciation means the world to us.
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Review from Stephen I (Son of Resident) published on 22 June 2022
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Mum has advanced dementia and is no longer able to live independently. She was initially reluctant to move out but settled in at the lodge as soon as she arrived. She's now been a resident for two years. To her, the lodge is now ‘home’.
The
I’ve always been struck by how much the lodge staff really do ‘know’ my mother – in terms of her personality, likes and dislikes, specific needs and wants. Again, with some other larger homes you can find the staff turnover and rotation so great that they sometimes hardly seem to know their own residents.
As her son, with lasting power of attorney for all of Mum’s affairs, it’s given me huge peace of mind to know Mum is in good hands at Minchenden Lodge.
Reply from Luke Sargeant, Operations Director at Minchenden Lodge
Thank you for taking the time to leave us a review. We are absolutely delighted with your comments and the management and staff are equally thrilled to have the dedication and commitment they provide acknowledged so concisely. We can only thank you again for your praise and we all look forward to seeing you again soon.
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Review from P G (Nephew of Resident) published on 15 March 2022
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Reply from Luke Sargeant, Operations Director at Minchenden Lodge
Thank you for taking the time to leave us a review, your positive comments are greatly received by both management and staff and it has been an absolute privilege to care for your uncle. Many thanks once again.
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Review from V P (Daughter of Resident) published on 14 March 2022
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Reply from Luke Sargeant, Operations Director at Minchenden Lodge
Thank you for taking the time to leave us a review. We're so very proud to hear such kind praise of our service, the management and staff are overjoyed with your comments and we are so happy to have given you peace of mind whilst providing care for your father. Thank you again and we wish you all the best for the future.
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Review from Maria P (Daughter of Resident) published on 10 March 2022
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Reply from Luke Sargeant, Operations Director at Minchenden Lodge
Thank you for taking the time to leave us a review. In general, we are happy with your comments, however, somewhat disappointed that there seems to be some dissatisfaction with our service. For clarity, your father can absolutely see his grandchildren via our visiting pod or garden, it is simply that we do not wish to put undue stress on children by testing them for COVID and therefore at this time they are unable to enter the home directly. In terms of our menu, we discussed this at length with your father and we have introduced a weekly cultural meal specifically for him that identifies with his background and upbringing and we hope that this will help elevate his perception of the food we offer. Finally, we are unaware of any issues with the laundry and it would be appreciated if you can contact the management to discuss your concerns around missing clothing as this is the first time we have heard of the problem. Thank you again for taking the time to leave us a review.
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Review from A O (Sister of Resident) published on 8 March 2022
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The Review Score of 9.9 (9.869) out of 10 for Minchenden Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.869 for Minchenden Lodge is calculated as follows: ( (154 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 176 Ratings = 4.869
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Minchenden Lodge is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Oct 2019
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Job Title: Registered Manager
Joined: 2013
Kemisha’s career in care began in 2010 as a team leader while working as a childcare assistant. Over the years, she transitioned to roles of increasing responsibility, including senior carer and care coordinator at various facilities, before her most recent role as Deputy Manager at Woodbury Manor. Kemisha’s journey in care demonstrates her strong dedication and growth within the field. With a solid foundation, her career path reflects her commitment to leadership and excellence in care. Her aspiration to continue growing as a leader shows her focus on providing high-quality care for those she serves as Manager of Minchenden Lodge.
Job Title: Deputy Manager
Joined: 2019
Minette Dzaba holds a diploma in Business Studies, which she completed before a life-changing event redirected her career path. When her father became seriously ill and required a wheelchair, Minette assumed the role of his primary caregiver. This experience deeply inspired her to pursue a career in the care industry. She now holds an NVQ Level 4 qualification.
Minette is known for her patience, kindness, and unwavering dedication to meeting the needs of others. She thrives in team environments and has nearly fifteen years of experience working with individuals with learning disabilities and the elderly, both in care homes and private residences. Throughout her career, Minette has steadily advanced, and she currently serves as the Deputy Manager at Minchenden Lodge.