Moreland House

5 Manor Avenue, Hornchurch RM11 2EB
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9.3 43 Reviews
  • Moreland House, Hornchurch
Moreland House delivers quality residential and Nursing care for people who appreciate a relaxing and homely environment, alongside a holistic approach to their care needs. The home provides excellent care for people at various stages of need from residential care to nursing and palliative care. Most importantly, there is an absolutely amazing group of staff who understands the complex needs of the elderly.

While being an ideal location for a comfortable retirement, Moreland House also welcomes long and short-term nursing and dementia care needs and works closely with local health services to assess requirements.

All care is tailored to the individual and set up to support personal dignity. Utmost importance is given to the care, comfort, dignity, privacy and independence of the residents.

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Care Provided by Moreland House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 50 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Zoe Goddard (Manager)
  • Admission Criteria
    • Private and NHS funded clients
    • Ages 60+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Moreland House Reviews (43)

Total of 43, showing 1-20
9.3

Moreland House has a Review Score of 9.3 (9.252) out of 10, based on 8 reviews in the last 2 years. Over all time Moreland House has 43 reviews.

Overall Experience

  • 27
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Date Published

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Review from Stela P (Daughter of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say it's that I am happy and gratefull for the experience with the staff of the care home. The management together with the staff act as a great team. working for the residents well being and living in a warm and safe place. Once of one of the staff noticed that on one of my mom occurred it
was reported to the nurse and the nurse call me to inform me in the same time the treatment has been been done. Thank You!

Reply from Amit Patel, Business Manager at Moreland House

Hi there,Thank you so much for your email. It is always pleasing to hear how to team is working and keeping the l families updated of all changes in the health of our residents. We are grateful to you for your kind words. Please do contact the in house team should you require any assistance who will be happy to help.


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Review from Leesa H (Friend of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited my friend in the nursing home. I was totally impressed with the home. The home was clean and smelled lovely. The staff were professional and very caring and I felt very involved in my friend's care.
As he was a very senior doctor, the staff were exceptionally sensitive, showed compassion
and support and were very respectful of his life, culture, needs and family. He died, however, the handling of this was again professional, respectful and of the most considerate and gracious attention. Special thanks to the manager who went above and beyond.

Reply from Amit Patel, Business Manager at Moreland House

Thank you for your kind words. We are honoured to have been part of your friend's care journey. We strive to provide a compassionate and respectful environment, and it means so much to hear you felt supported and involved. We are especially grateful for your recognition of our manager and staff, who are dedicated to ensuring dignity and comfort for all residents and their families. Please accept our deepest condolences on your loss, and know that we are here to support you.


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Review from L C (Sister of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Brother has been here just over 2 weeks, he seems to have settled in really well. We are more than happy with the care he gets, he is always clean and tidy. If we turn up at meal times the food looks really nice, we could eat ourselves. The nurses and carers are very friendly and make us welcome,
nothing seems too much for them. The home is always clean and tidy.

Reply from Amit Patel, Business Manager at Moreland House

Thank you so much for your kind words! We're delighted to hear that your brother has settled in well and that you're happy with the care he receives. Our team takes great pride in creating a welcoming, comfortable, and clean environment for our residents and their families. It's wonderful to know that our meals look appetizing and that our staff has made you feel at home. Your feedback means a lot to us, and we truly appreciate your support.


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Review from R J (Friend of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend is very well looked after, she's on the 1st floor and the staff here are very well mannered and kind, always helpful to her.

Reply from Amit Patel, Business Manager at Moreland House

Thank you so much for your kind words! We are pleased to hear that your friend is doing well and that you're happy with the care she receives. We work constantly to ensure our team is welcoming, caring, and polite to create a comfortable environment for our residents and their friends and families. Your feedback is valuable to us, we really appreciate your support.


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Review from J B (Daughter of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friednly and my parents are well looked after.
The staff are also alert to the needs of the residents.

Reply from Amit Patel, Business Manager at Moreland House

Thank you for your kind words. We are really happy to hear that your parents are looked after well by our team. We try our best to ensure the residents and their family are best looked after in our care and it's great to hear your positive experience. Please do reach out to our team in house should you require any assistance who will be happy to assist.


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Review from Pat W (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Moreland House Nursing and Care Home, she was 97 years old when she arrived and 101 years old when she passed away. The care and attention she received was wonderful. Mum had Alzheimer's disease and the home was so good in understanding the problems this caused. Mum was
always clean, and warm and her room was very welcoming, the staff are very good, helpful, pleasant, friendly and always so their best. Moreland House is a very well-run home, they organise activities for the residents and gave Mum a lovely party when she was 100, lovely people.

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Review from Eileen A (Wife of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were always helpful and friendly. My husband seemed to settle at Moreland House better than elsewhere. It was a very upsetting and stressful time but in the last few months, felt more at ease knowing he was in such good care.

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Review from Susan G (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to congratulate Moreland House on the wonderful care that they gave my later mother. I am grateful for the help and kindness that they gave her during her time in the home, not only to her but also to me and my brother. Nursing care also was much appreciated. Thank you also to the cleaning
staff that went that extra mile with their kindness and also the carers who were so thoughtful and caring. Thank you so very much.

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Review from A K (Son of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moreland House is a relatively new building, purposefully designed as a care/nursing home with wide corridors, accessible lifts, wide doors and handrails. My father has been there for six months. Originally he came as a respite client for two weeks. As his dementia became progressively worse the medics
recommended that he should go into a nursing home full-time. I had no hesitation in placing him in Moreland House. He feels safe and secure, enjoys the food and occasionally joins in the activities.

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Review from M B (Wife of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was accepted by Moreland House in March 2021. He has challenging needs. The staff continue to care for him with respect and dignity, even though I am aware it's not easy at times. I have been fully consulted and kept informed of all decisions about his care.

Reply from Serge Tsvetkov, Marketing Manager at Moreland House

Thank you for your positive review of Moreland House. Comments like these help many families choosing a care home for their loved ones.


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Review from Brenda M (Daughter of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Moreland House in early January 2021 as the home where she was closed down. She was suffering from dementia, very frail and sadly passed away on 4th February 2021, 2 days after her 100th birthday. For the short time she was with them, the staff were so kind and understanding. They made
her birthday so special and a wonderful memory to cherish. Thank you to everyone for making her last weeks so comfortable and being supportive during this difficult time.

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Review from Joanne G (Daughter of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has cared for our mum so well since taking her from another home in an emergency, but sadly, Mum passed away yesterday 6/2/21 in the early hours of the morning, after a long battle with Alzheimer's. I can speak on behalf of her family and say that the staff have been so very caring, considerate
and attentive to Mum in her final hours, allowing her to pass with comfort, dignity and without any distress. We have been completely supported by the staff and we could not have wished for Mum to have been cared for any better at the end of her life. Thank you to all the staff at Moreland House. You do an amazing job and for the little time that you knew our mum, you showed you really cared about her wellbeing.

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Review from Raymond C (Husband of Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Iqbal Gurib, Home Manager at Moreland House

Thank you, Raymond, for your kind review. This is much appreciated.


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Review from Ojida K (Daughter-in-law of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The care home management is very poor. I'm not satisfied with the communication or any complaint. Does not take any action if any complaint is given. They do not give any regular check-up provided for the service user. Poor communication with family not taking any feedback into account. Not providing
any emotional support to a service user.

Reply from Serge Tsvetkov, Marketing Manager at Moreland House

Thank you for the review, feedback is allowing us to constantly review and improve our services. At the time this review was submitted we were going through a management change – the new manager started days after the review submission.
As far as I am aware there were a series of complaints submitted on behalf of the ‘service user’ and the majority were dealt with in a timely manner. While trying to prioritise every ‘service user’ (everyone is like a family member to us) please take into consideration external factors during the Co-Vid Pandemic – Government guidelines such as local lockdowns, nursing home visiting restrictions, increased timeframes, etc. We strive as a team to keep the residents and staff safe!
As soon as the new manager was appointed, he was in touch and provided direct contact details. I can also assure you that regular check-ups were provided.
Please take time and review Moreland House again in few weeks’ time!


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Review from A S (Son of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed in Moreland House care home since August 2019. The care he was given was excellent. All the staff at the home were very professional, caring and world-class. I am very grateful for the whole team support. Thank you.

Reply from Serge Tsvetkov, Marketing Manager at Moreland House

Thank you for the positive review! Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support.


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Review from S R (Granddaughter of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always impressed with the standard of care our grandmother receives at Moreland care home. All the staff are very kind and considerate. Very happy with mum and the management team always caring throughout. The reception team are very welcoming as soon as we walk in. We always feel very lucky
that our grandmother lives in such a lovely caring home.

Reply from Serge Tsvetkov, Marketing Manager at Moreland House

Thank you very much for your positive review! We strive as a team to keep the residents and staff safe and happy!


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Review from James O (Respite Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service throughout my stay.

Reply from Serge Tsvetkov, Marketing Manager at Moreland House

Thank you for the positive review! Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support.


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Review from Sheila F (Wife of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In 2017 we were advised by my husband's rehabilitation centre that he needed 24/7 care and recommended that he was transferred to a nursing home. My daughter and I visited many many local nursing homes before we decided on Mooreland House. The building has the appearance of a hotel. On entering, it
looked clean and smelt fresh. We were made very welcome and shown around. The room on offer was on the ground floor, comfortable, with a bathroom. The lounge looks out on to a pleasant garden. The staff were encouraging residents to go to the dining table so they ate together. After nearly three years of daily visiting, my impression hasn't changed. The staff are 'angels', they treat the residents with care and compassion, sometimes in difficult situations. We are always kept informed of my husband's health. He's regularly monitored by a doctor. Even in this time of lockdown, the management have arranged times when family and friends can Facetime so we can keep in touch.

Reply from Serge Tsvetkov, Marketing Manager at Moreland House

Thank you for the review. Comments like these help many families choosing a care home for their loved ones. The team really values the wonderful compliments too.


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Review from J S (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had excellent care from the staff. Nothing seemed too much trouble, despite him being quite demanding at times. The only thing he complained about was the food. When he passed away, we were treated with the utmost respect, and Dad with the utmost dignity. The staff couldn't have been better; such
lovely people.

Reply from Serge Tsvetkov, Marketing Manager at Moreland House

Thank you so much for taking the time to review us. I am sure the ream at Moreland House will love reading this review - thank you once again.


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Review from Mary W (Daughter of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and helpful, also they have a lot of patience with their residents. The place is very clean, rooms are kept very clean and the food always looks good and varied. The support with activities is good, plus toenail cutting, and I feel it is a very safe and secure place. I feel my
father is well looked after, always looks clean and well dressed and they have a good hairdressing service there.

Reply from Serge, Marketing Manager at Moreland House

Thank you so much for taking the time to review Moreland House, we really appreciate your feedback. We will share your kind words with everyone.


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Current Review Score: 9.3 (9.252)

Overview of Review Score

The Review Score of 9.3 (9.252) out of 10 for Moreland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.652 for Moreland House is calculated as follows: ( (62 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 92 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Moreland House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 8 Positive Reviews ÷ 10 = 0.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Moreland House

What types of Care is Moreland House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Moreland House provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Moreland House have?

There are 50 Single Rooms.

What are the Facilities & Services at Moreland House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moreland House to the centre of Hornchurch?

1.1 mile(s) as the crow flies, distance by road may be significantly further.