Moreland House

5 Manor Avenue, Hornchurch RM11 2EB
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9.3 43 Reviews
  • Moreland House, Hornchurch
Moreland House delivers quality residential and Nursing care for people who appreciate a relaxing and homely environment, alongside a holistic approach to their care needs. The home provides excellent care for people at various stages of need from residential care to nursing and palliative care. Most importantly, there is an absolutely amazing group of staff who understands the complex needs of the elderly.

While being an ideal location for a comfortable retirement, Moreland House also welcomes long and short-term nursing and dementia care needs and works closely with local health services to assess requirements.

All care is tailored to the individual and set up to support personal dignity. Utmost importance is given to the care, comfort, dignity, privacy and independence of the residents.

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Care Provided by Moreland House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 50 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Zoe Goddard (Manager)
  • Admission Criteria
    • Private and NHS funded clients
    • Ages 60+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Moreland House Reviews (43)

Total of 43, showing 21-40
9.3

Moreland House has a Review Score of 9.3 (9.252) out of 10, based on 8 reviews in the last 2 years. Over all time Moreland House has 43 reviews.

Overall Experience

  • 27
  • 14
  • 0
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Date Published

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35

Review from C H (Daughter of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that was given to my mum was excellent. She was treated with respect and dignity. The staff were excellent, including Reception. She had a wonderful 100th birthday at the home. My sister and I were truly grateful to all.

Reply from Serge Tsvetkov, Marketing Manager at Moreland House

Thank you for your kind words. It's a pleasure to hear that you were satisfied with the care at Moreland.


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Review from J H (Daughter of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been here for over two years and considers this his home. He is very happy here and is comforted by the fact that the staff care for him very well and have kindness and compassion. I have peace of mind when I leave him here after I visit most days, I know they look after him very well.

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Review from Lisa J (Daughter of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Do your homework very careful before deciding to put your loved one in Moreland House. Within the last year, there has been a change of management and, for us, the care my father received was not what I would call “caring”. My dad died in December. He was extremely unhappy with the level of care and
compassion he received. He used to say to me “I like it when you’re here, they are nicer to me”. Dad was continent but, at times due to short staffing levels, he was told “do it in your pad” because he required two carers to help him to the toilet. One night a member of the night staff came to put him to bed whilst having a chat with somebody on the phone. She never acknowledged him she just started pulling him around whilst continuing her conversation. Dad soon set her straight. Plus points would be the size of the rooms and en suite facilities. Good standard of cleanliness. The final word goes to dad who said they just don’t give two hoots about me. He died 10 minutes later. Shame on you Moreland House.

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Review from L J (Grandson of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Moreland House is a very good facility although I'd be able to rate it as excellent due to the poor staffing levels. The standard of the accommodation are great but at times there seems to be fewer staff on hand. My grandmother is bed bound and requires full care and regular monitoring which sometimes
slips.
That said, the aims and intentions of the home are very good and it's a very welcoming place.

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Review from J A (Daughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home very welcoming and staff very helpful. Rooms are clean and residents treated with dignity and respect by staff.

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Review from P T (Daughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was in the home for a short time, myself and my two brothers were very happy knowing she was being cared for. The care and kindness shown to her by all of the staff was much appreciated. A warm and friendly atmosphere on every visit.
The evening my mother died, I will never forget
as the nurse and carer were so kind towards me, showing privacy and compassion.


Thank you all, you are very special people.


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Review from Carol M (Daughter of Resident) published on 27 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to Moreland House following an awful experience in a local nursing home.
She was welcomed and encouraged to do what little she could independently and when I visited my mother she was clean and happy. She was often in the lounge not just kept in her room. The nurses and carers
were all very kind to her and I would often arrive to find them sitting talking to her especially if she was upset.
I would recommend this nursing home to anyone who wants good care, empathy and compassion. My mother has now come home with a care package, I credit some of this, to the care she received at Moreland House. When my mother needs respite this will be the only nursing home I will send her too.
Also a big thank you to the reception staff who welcome you to the home and are very efficient and helpful. Thank you all for making my mum smile again.

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Review from Ian J (Son of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful, always reliable and can't do enough for you. I would highly recommend.

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Review from S G (Nephew of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the people are nice, the home is always clean. If they can help you then they will. They are brilliant and I really like the home.

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Review from Gerald H (Resident) assisted by family/friend published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Moreland House for more than one year and I am pleased to say that I always had caregivers on time.
Food is good and the menu is varied. The place is kept clean and I like that I get a choice in care.

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Review from C L (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been extremely pleased with the care provided by the home. My mother is always clean and well presented.
Also, I have always been kept fully informed of any problems that may have arisen and that were resolved in a very timely manner.

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Review from Alan M (Respite Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at the care home as a respite resident. The room allocated was large with excellent light with adequate clothes space and toilet within a wet room. My medical condition at the time included a full plaster cast on my right leg, my weakened physical condition made it impossible to stand unaided.
I was unable to get on or off the toilet. They washed and cleaned me, making me feel welcome at all times with humour which we shared. My relations with nurses, staff and management was excellent from start to finish of my stay.
The food was excellent, tea, drinks available day and night. Entertainment well organised in lounge and garden. As my condition improved and I became fully independent, was discharged from hospital and physio.
I have no hesitation in recommending this care home and it would be my first choice should the need arise.

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Review from Patricia F (Wife of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very very nice home. Lovley staff. My husband is very happy.

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Review from Paul G (Resident) assisted by family/friend published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A one plus!

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Review from Andreas C (Son of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to the Morland three weeks ago and so far we are very happy with the care and attention he is getting from the staff. We have found the staff dealing with my father to be very attentive and helpful.

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Review from Sylvia T (Resident) assisted by family/friend published on 10 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel happy and safe here. The staff are very kind and helpful.

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Review from K S (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 3 years. The staff are very caring and she has been well looked after.

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Review from P W (Son of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Moreland House from the care afforded to my mother to the facilities, cleanliness and support of all. Communication regarding my mother's welfare is excellent. I am always informed of any changes or concerns they may have and keep me updated following the regular G.P visits.

Reply from Anu Jose, Manager at Moreland House

Hi Paul, many thanks for the review. We are trying our best to make everything excellent.


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Review from R H (Son of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care my mother receives, they always react quickly if they see any problems and understand her needs. It is always clean and the staff are pleasant and approachable. Nothing is perfect but overall I find this a good care home and feel my mother is having the care that is needed for
her condition.

Reply from Anu Jose, Manager at Moreland House

Thanks Roger. It would be much appreciated if you could feed back to me on the areas which you are not fully happy with us, so we can try to improve and give you much more happier environment.


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Review from M T (Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for two weeks and enjoyed it so much I've stayed two years!

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Current Review Score: 9.3 (9.252)

Overview of Review Score

The Review Score of 9.3 (9.252) out of 10 for Moreland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.652 for Moreland House is calculated as follows: ( (62 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 92 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Moreland House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 8 Positive Reviews ÷ 10 = 0.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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