Moreland House

5 Manor Avenue, Hornchurch RM11 2EB
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9.3 43 Reviews
  • Moreland House, Hornchurch
Moreland House delivers quality residential and Nursing care for people who appreciate a relaxing and homely environment, alongside a holistic approach to their care needs. The home provides excellent care for people at various stages of need from residential care to nursing and palliative care. Most importantly, there is an absolutely amazing group of staff who understands the complex needs of the elderly.

While being an ideal location for a comfortable retirement, Moreland House also welcomes long and short-term nursing and dementia care needs and works closely with local health services to assess requirements.

All care is tailored to the individual and set up to support personal dignity. Utmost importance is given to the care, comfort, dignity, privacy and independence of the residents.

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Care Provided by Moreland House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 50 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Zoe Goddard (Manager)
  • Admission Criteria
    • Private and NHS funded clients
    • Ages 60+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Moreland House Reviews (43)

Total of 43, showing 41-43
9.3

Moreland House has a Review Score of 9.3 (9.252) out of 10, based on 8 reviews in the last 2 years. Over all time Moreland House has 43 reviews.

Overall Experience

  • 27
  • 14
  • 0
  • 1
  • 1

Date Published

43
5
7
8
35

Review from M G (Wife of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is always very welcoming and kept clean. My husband is always treated with dignity. Meals are served promptly and there is a good choice. The staff at Moreland House are very caring and helpful. Agency staff are not always as attentive. Activities need to be increased and varied, this
has been lacking.

Facilities

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Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol W (Wife of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my husband every day and although I do have to remind them of things from time to time I feel that my husband and his needs are looked after by kind and caring staff.

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Review from Jeanette C (Daughter of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum resided at Moreland House for seven years, she was extremely happy there, and as her health deteriorated the care, love and compassion that was shown to her was second to none. She passed away in Moreland House in January 2016, she ended her days in her room, with all her photo's around her,
family by her side and died with dignity. This meant so much to my sister and I. The staff showed compassion and love throughout, we cannot thank them enough for this. The compassion shown to us also, was very touching and much appreciated.

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Value for Money

Current Review Score: 9.3 (9.252)

Overview of Review Score

The Review Score of 9.3 (9.252) out of 10 for Moreland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.652 for Moreland House is calculated as follows: ( (62 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 92 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Moreland House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 8 Positive Reviews ÷ 10 = 0.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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