Morven House

48 Uplands Road, Kenley CR8 5EF
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9.6 30 Reviews
  • Morven House, Kenley
Morven House offers a family atmosphere and a home from home friendly approach with all residents.

The team are skilled in person centred care and create a comprehensive care plan for all residents, meaning they are well-trained and informed on the requirements of each person they support. Professional development is ongoing to ensure residents always receive the highest quality care.

Residents can access a variety of activities which they can indulge in, including the piano in the quiet lounge and the library area. Residents can also enjoy a warm sunny day out on the decking, with a fantastic view over the Kenley country side.

The management team have an open door policy and listens to families' and residents' feedback.

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Care Provided by Morven House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Catherine Olaniyan (Manager)
  • Admission Criteria
    • This services takes private, social services and NHS referrals. Ages over 65
    • Ages 50+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (20)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2023
    • Number of floors: 4

Funding & Fees Guide for Morven House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,500
    • Self-Funded Residential Dementia Care £950 – £1,500
    • RESPITE Self-Funded Residential Care £950 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,500

  • The weekly fee includes accomodation, food and normal personal care.
    The weekly fee excludes;


    Hairdressing
    Chiropody
    Opticians
    Newspapers
    Toiletries and Laundry supplies


    Residents' family are encouraged to keep a petty cash amount to meet their day to day expenses, outings, purchases, and such.
  • (these prices are only a guideline, please contact Morven House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To enusre the safety and security of the residents, all visitors are expected to sign in the visitor's register at the entrance. Working professionals are required to show their valid ID proof upon request to verify the identity.
    Families and friends of the residents have no restrictions on the visiting time. They are welcome to Morven House to spend time with their loved ones at any time that is convenient for both parties. However, it is adviced to visit the residents before their bed time.


  • Parking

  • Private parking space available.


Morven House Reviews (30)

Total of 30, showing 1-20
9.6

Morven House has a Review Score of 9.6 (9.594) out of 10, based on 12 reviews in the last 2 years. Over all time Morven House has 30 reviews.

Overall Experience

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  • 12
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Date Published

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Review from Desmond O (Friend of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been very friendly and have greeted us with open arms. We are treated like one of the family. We have seen recently, especially a vast improvement in our friend. The staff try to get her to interact as much as possible. We know that an entertainment lady used to come to the home
doing games such as Bingo etc. This would be a good idea to bring back. A big thank you to staff as they do a very difficult job and seem to do it with such ease. One other big positive is that the setting the home is in is idyllic and beautiful. We do not find any fault with this care home.

Reply from Delsy Ninan, office manager at Morven House

We are really grateful for your kind words of appreciation. We love your constant visits to Morven as it makes your friend and us very cheerful. Your positivity and support for our staff members really encourage us to keep up the good work.


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Review from Jayne T (Sister of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has only been at Morven House for 3 weeks but I am highly impressed by the care she is receiving. When viewing care homes, Morven House was by far the best one we saw.
The staff, at all levels, are incredibly friendly and helpful in all matters. My sister seems really comfortable and happy
at Morven House and I can see a really positive change in her since she’s been there. She is settling in well and it feels like she’s been there much longer than 3 weeks as it feels like home. I’m so happy my sister is there.

Reply from Delsy Ninan, Business Support Manager at Morven House

Thank you very much, we are over the moon to hear that you are happy. Your sister is a pleasure to look after. We hope to see more of you often.
Kind regards.


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Review from R S (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Morven House for well over a year now. I am happy that Mum is looked after well and that her needs are met. I genuinely feel that the staff care about her and her wellbeing. Morven House is kept clean and Mum's room is always tidy and has a fresh feel about it.
The care home has started
to feel much more homely with pictures and photos around the place. The summer and Christmas parties are a lovely way for families to get together.

Reply from Delsy Ninan, Business Support Manager at Morven House

Thank you so much for taking the time to let us know how you feel. We truly appreciate your kind words, and it reinforces our team's commitment to providing exceptional care and support to your loved ones.
Kind regards.


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Review from H H (Friend of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff friendly, supportive and caring.
Morven House Care Home used to have an entertainment lady who played games with the residents, e.g. bingo, card games, and I would like to see this reinstated.

Reply from Delsy Ninan, Office Manager at Morven House

Dear family,
Thank you very much for your words of encouragement.
We will surely try our best to reinstate the missing elements.
Thanks again for your valuable feedback as it will help us work towards perfection.
Kind regards,
On behalf of Morven management.


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Review from K W (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the care our mother receives at Morven House. The staff are very friendly, supportive and helpful. Thank you for all you do to make her as comfortable and safe as she can be.

Reply from Delsy Ninan, office manager at Morven House

Thank you very much, It is indeed a pleasure to look after your loved one. Your appreciation and encouragement mean a lot to all of us at Morven House.
Kind regards
On behalf of Morven


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Review from V K (Niece of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the facility consistently treats all residents with the utmost respect and kindness, demonstrating their warmth and professionalism from the moment one arrives. Since my aunt moved in, her happiness and sense of belonging have never been greater. The care and individual attention she has
received exceed my expectations and the staff's unwavering empathy and patience are truly remarkable.
The rooms are meticulously maintained, clothing is regularly laundered and a diverse selection of nutritious meals are provided daily. Additionally, residents enjoy a variety of scheduled activities such as singing, music and film screenings. Special occasions are also celebrated to create a homely atmosphere. The management's communication with relatives is exceptional.

Reply from Delsy Ninan, office manager at Morven House

Dear family,
Thank you very much. We are extremely happy to read your words of encouragement and motivation. It is a pleasure to look after your loved ones.
Kind regards,
On behalf of Morven House.


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Review from A T (Brother-in-law of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are 78 years old and our return car journey to Kenley is always 6-7 hours, so our visits are limited and we are unable to give some ratings.
On this visit, my sister-in-law looked well and was bright and cheerful and well cared for. The staff were all very helpful and considerate and
she was treated kindly. She was being involved in a number of social activities including a much-appreciated outing to the shops. The facilities were clean and neat, the residents seemed calm and settled and the staff were organised and competent which must reflect positively on the management of the facility. Our thanks for the care my sister-in-law is obviously receiving.

Reply from Delsy Ninan, office manager at Morven House

Dear family,
Thank you very much for your kind words and we value your opinions and feedback.
It is our pleasure to look after your loved ones.
Kind regards,
On beahlf of Morven House.


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Review from Priya Dharshini R (Daughter of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and warm environment. The staff are all receptive to requests and take great care of residents. I really appreciate their communication and reassurance that Mum will be looked after. Thank you for taking care of her.
All the staff and managers are very loving and caring towards Mum and the
rest of the residents.

Reply from Delsy Ninan, office manager at Morven House

Dear family,


Thank you very much for your kind words.
It is a pleasure to take care of your loved one.


Kind regards
On behalf of Morven House


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Review from M D (Grandson of Resident) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are extremely conscientious, helpful and courteous. They are attentive to the needs of residents and create a welcoming and positive environment.
We greatly appreciate the support they have given to grandma and the communication which they consistently give to the family.
Even small details
such as answering the phone immediately every single day go such a long way and show the work ethic of the staff as a collective.
Thank you for everything you do!

Reply from Delsy Ninan, office manager at Morven House

Dear Family, thank you from the bottom of our hearts for your kind words. We are trying constantly to provide the best care for your loved ones and encouragement like this will take us a long way.
Kind regards,
On behalf of the Morven Family


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Review from Kharesma R (Granddaughter of Resident) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are such wonderful, warm and loving people. The team leader, along with all the carers (I would name all of them if I had the space), looks after Grandma and all the residents so well.
We are so grateful as Grandma loves all the carers.
The care home is more like a home and is clean and
comfortable. They do their best to treat everyone with respect. They always communicate and give honest feedback regarding Grandma to us as a family, and for that, we are very thankful!
Thank you to the Morven team for continuing to be great.

Reply from Delsy Ninan, office manager at Morven House

Dear family, thanks a ton for your kind words. This means a lot to all of us.
Kind regards,
On behalf of the Morven Family


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Review from K C (Friend of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say I think the staff are doing an amazing job. They treat patients with kindness and dignity.


Two female and one of the male care assistants (I cannot remember his name) were helping to care for our friend. They were so caring and patient.


Thanks so much to every staff member.

We can appreciate how difficult the jobs you guys have are so thank you so so much. You’re all amazing.

Reply from Delsy Ninan, office manager at Morven House

Thank you so much for your kind words. It is a pleasure to look after your friend.


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Review from J D (Son of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The house is situated in a rural area. A plush environment with lots of greenery and nature. The house itself, although large, is somewhat dilapidated. Just outside (parking area and towards the rear) there are at times strewn garbage, bird poo and broken stuff e.g. shed. The inside seems fairly clean
but furniture (tables/chairs in the dining area) are dilapidated and sometimes broken. The TV's in both spots (public areas) do not work properly - the connection is shaky and one is unable to watch a show decently. Carers on the surface seem nice (one or two are exemplary) but on a last trip, we noticed one or two made fun of residents with dementia (namely my mother) - innocuous probably, but still dementia patients may not understand the funny side, while one or two don't like to be inconvenienced with questions and assistance of being connected to my relative. Management appears aloof to the issues but we have made them aware of some of the issues.

Reply from Shaun Surendran, Director at Morven House

Thank you for your review. The management is working extremely hard to ensure the renovation of Morven House, work has already started on the gardens and the inside of the property and there is a huge improvement, we also have a new maintenance team. We can assure you that all tables and chairs are not broken and are used daily by all our residents. Both televisions are also in working order. We would like to take the opportunity to ask that if you have concerns about any care staff please bring this to our attention immediately. We have a new manager who we appointed in May who has made significant improvements already.


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Review from E Y (Son of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Morven House Care Home has a new management/ownership and we have so far been very impressed with the ongoing changes that are very evident. The new owners are extremely proactive and want to make the changes that were necessary. Our mother is extremely well looked after and, as a family, we are very
happy with the care here.

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Review from Cress D (Friend of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Morven House Care Home for a month now. We have visited her weekly and have been so impressed with the genuine interest, love and care she has been shown. All the staff are kind amiable and co-operative at all times. We as visitors have been made to feel welcome too and there is
a lovely atmosphere here. It's like a wonderful family.

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Review from Suchitra K (Niece of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very easy to book an appointment to see my aunt. COVID protocols were followed and I had confidence that staff were following the guidelines. I found my aunt to be looked after well with regards to appearance and health. One staff member, in particular, has very good knowledge of my aunt's needs and
background.

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Review from Terry G (Brother of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I believe that a yearly review with staff, relatives and the resident invited to the meeting would be helpful. I think that a key worker system would be helpful. A staff member who can be involved in a particular resident's care including clothing requirements, activities etc. Staff are generally very
professional and helpful, but they don't always know about a particular resident.

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Review from Samantha A (Daughter of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuinely caring, professional and organised staff.
My dad has settled within weeks with a simple daily routine, daily interaction, dominoes etc. Socialising with staff and residents happily. A home-from-home experience. We couldn't be happier. 5 stars.

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Review from Jason M (Father-in-law of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, staff and perfect all round for my father-in-law. He is extremely happy as are we.
Well done Morven - 5 stars.

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Review from Holly A (Granddaughter of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandad is happy, relaxed, content and settled.
He enjoys his easier pace of life and the staff make this possible.
Excellent staff and home.

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Review from Rachel B (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Amazing staff who looked after our Mum who was so poorly and sadly passed away. Kept us informed of any changes, always welcoming, and could see they genuinely care for the people they look after. In a worrying time for the family we were so pleased she got a placement here as such a stunning location
too.

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Current Review Score: 9.6 (9.594)

Overview of Review Score

The Review Score of 9.6 (9.594) out of 10 for Morven House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.594 for Morven House is calculated as follows: ( (101 Excellents x 5) + (21 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 138 Ratings = 4.594

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Morven House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Catherine Olaniyan

Job Title: Registered Manager

Joined: 2024

Catherine is an experienced healthcare professional with over three decades of expertise. She is a registered mental health nurse and holds a postgraduate certificate in management. Catherine has extensive experience working with both younger and older clients, addressing mental health and physical care needs. Known for her compassion and friendliness, she possesses the skills and knowledge required to effectively manage a care home.


Frequently Asked Questions about Morven House

What types of Care is Morven House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Morven House provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Morven House have?

There are 36 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Morven House?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Morven House to the centre of Kenley?

0.7 mile(s) as the crow flies, distance by road may be significantly further.