Nettlestead Care Home

19 Sundridge Avenue, Bromley BR1 2PU
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9.9 45 Reviews
  • Nettlestead Care Home, Bromley
Nettlestead has deliberately focused on quality rather than quantity, remaining small enough for everybody to know each other, and their clients and their families love it.

Instead of providing care as it has always been done, the owners of Nettlestead asked what they would want from a care home, and the results are what set them apart. Complementary quality wine and sherry, en-suite toilets and baths that you would be delighted to have in your own home, staff who measure their length of service in decades, and outings and activities that are chosen by the clients.

Choosing care is never easy, but from the moment you walk in the door it becomes apparent why Nettlestead is the place you will want your loved-ones to be.

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Care Provided by Nettlestead Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lily Keegan (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2008
    • Number of floors: 2

Funding & Fees Guide for Nettlestead Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,262 – £1,990
    • Self-Funded Residential Dementia Care £1,262 – £1,990
    • RESPITE Self-Funded Residential Care £1,262 – £1,990
    • RESPITE Self-Funded Residential Dementia Care £1,262 – £1,990
  • (these prices are only a guideline, please contact Nettlestead Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on driveway.


Nettlestead Care Home Reviews (45)

Total of 45, showing 1-20
9.9

Nettlestead Care Home has a Review Score of 9.9 (9.873) out of 10, based on 15 reviews in the last 2 years. Over all time Nettlestead Care Home has 45 reviews.

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Date Published

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Review from Ann E (Sister-in-law of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a pleasure to get to know the care home, residents and staff. My sister-in-law has been there for nearly 3 months and we are happy with every aspect of her care. It was easy to choose the home having visited only once and it has proved the right choice. Beautiful building and facilities,
very caring and helpful staff, nothing is too much trouble.

Reply from Lily Keegan, Manager at Nettlestead Care Home

Thank you so much for your kind words. It has been a pleasure having her with us and a pleasure meeting you also.


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Review from Debra W (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A loving caring environment where my mum is comfortable and well cared for. I couldn't wish for better care for her. When I visit the staff always greet me as though I am family and my mum sees the carers as her family.

Reply from Lily Keegan, Manager at Nettlestead Care Home

Thank you for your kind words. It's a pleasure having Mum with us and we are so pleased you are both happy!


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Review from J R (Daughter-in-law of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law has been in Nettlestead for 3 years. She is 99 and has Alzheimer's and mobility issues. When I visited in December just before Xmas, she was bright, happy and humming 'Rudolph the Red Nose Reindeer' to herself. When I left at lunchtime, she was happily chatting away in the dining room
to the other ladies at her table. And I always get feedback given by the staff on how she is doing without asking. It wasn't possible for her to be cared for in her own home and she is in good hands here.

Reply from Lily Keegan, Manager at Nettlestead Care Home

Thank you so much for your kind review. It's always lovely to see you! Have a great weekend.


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Review from Alice B (Stepdaughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my stepmother yesterday.
Relaxed atmosphere. All the staff are so friendly and caring to all the residents and visitors.
Lunch looked and smelled delicious - fish or chilli.
The manager had time to go over a couple of points with me in private.
I'm always offered a drink and biscuits.

Reply from Lily Keegan, Manager at Nettlestead Care Home

Thank you for your lovely review. It's always great to see you! Have a lovely weekend.


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Review from Lizzie H (Daughter of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are at Nettlestead and have been for well over a year. The care home feels so homely it doesn't feel like a home. I feel extremely lucky to have been able to get my Mum and Dad into the home and knowing that they are so well cared for has given me peace of mind. The care they receive
is second to none, the staff are amazing many of who have worked there for well over ten years which I always think is a good sign, you don't need to care to be a carer but all the staff clearly demonstrate how much they do care, always respectful, compassionate, patient and kind towards all the residents. The food is homemade and delicious and if you happen to arrive at lunchtime you are always offered a dinner. The home is well managed, and the home care manager couldn't do more for you, she has the resident's care needs at the forefront of every decision she makes. I visit my parents a couple of times a week, all at different times of the day and I always receive the same warm welcome.

Reply from Lily Keegan, Assistant Manager at Nettlestead Care Home

Thank you so much for your lovely review. It has always been a pleasure having Mum and Dad with us and just the same pleasure meeting you!


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Review from Emily H (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nettlestead is a lovely, clean, welcoming care home. Our mother is extremely well cared for. The staff are kind, attentive and enjoy a joke! Our mum is very happy. The food is delicious and meals can be taken in the bright dining room overlooking the garden. There is plenty of entertainment from visiting
singers, yoga, quizzes to bingo. We are so happy we secured a placement for our mother.

Reply from Lily Keegan, Manager at Nettlestead Care Home

Thank you so much for your lovely review! It is a pleasure having Mum with us and its been a pleasure meeting you all!


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Review from Rachel O (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Nettlestead for nearly four years now and I cannot fault it at all.
The care and attention from everyone is outstanding. Excellent cleanliness always. The food is very good and everyone goes out of their way to ensure Mum is happy.
I have no hesitation in highly recommending Nettlestead.

Reply from Lily Keegan, Assistant Manager at Nettlestead Care Home

Thank you for your lovely review. It is a pleasure having Mum and a pleasure having you visit.


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Review from Stephen J (Nephew of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I’m satisfied with the service that the care home provides to my aunt who as her dementia gets worse, is proving more and more difficult to handle. She rarely makes any complaint about the service she receives which is a good thing.

Reply from Nicola Neeson, Registered Manager at Nettlestead Care Home

Thank you for taking the time to leave us a review.


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Review from Julie H (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment I stepped through the front door I knew that Nettlestead was the care home for my mum, it felt so homely.
My mum has only been in Nettlestead for a few months but I cannot fault the staff, so professional, caring and friendly. They can't do enough for my mum and have got to know her really
well over such a short space of time to help her settle in. I know that my mum is well cared for 24 hours a day, which gives me peace of mind. The food is freshly prepared every day and the home is kept clean and tidy, with lots of activities for the residents.

Reply from Lily Keegan, Assistant Manager at Nettlestead Care Home

Thank you so much for your kind words. It's been a pleasure having Mum and meeting you all.


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Review from Gill W (Daughter of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can’t thank the amazing ladies at Nettlestead enough. Unfortunately, Mum wasn’t there for very long, but the care and kindness they gave her to the end was second to none, as well as looking after us!

Reply from Nicola Neeson, Registered Manager at Nettlestead Care Home

Thank you for your kind review.
It was a pleasure and honour to have had Mum with us for the short time she was here at Nettlestead.


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Review from G G (Daughter of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in there for four weeks for respite care after a hospital stay. My mum just loved her time there and was reluctant to leave, the staff were absolutely brilliant and made a big fuss of Mum which gave me total peace of mind and also made all her visitors very welcome. Also great support from
management.

Reply from Nicola Neeson, Registered Manager at Nettlestead Care Home

Thank you for your kind words. It was a pleasure having Mum stay with us and lovely to have met you all.


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Review from Philip W (Respite Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent two weeks convalescing in this wonderful care home after two days in hospital having a hip operation. This has been my only experience of a care home. My consultant said I needed two weeks of rest and relaxation and I couldn't have asked for better. My room was bright, very clean and comfortable
with a nice bed, TV, en suite adequate storage space and chair for visitors. The en suite was very clean and had adequate soap, towels, flannels and call alert. The staff were very friendly and caring and happy to respond promptly if I needed to call them using the call button. Meals were delicious, very adequate portions and brought to my room when I needed. Also, additional cups of tea or whatever I needed were cheerfully brought to my room. The communal dining room and sitting room were comfortable and decorative and again 'waitress service!' The garden is a delight, quiet and restful and with more than adequate seating. I wouldn't hesitate to recommend this lovely care home.

Reply from Nicola Neeson, Registered Manager at Nettlestead Care Home

Thank you for your kind review, it was a pleasure to be able to support you with your recovery. We wish you well with your onward recovery.


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Review from Simon P (Son of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always very difficult for a son to visit his mother in a care home. However, I walk in to Nettlestead to be greeted by the kind, compassionate and hard working staff. On visiting Mum in her beautiful, clean, spacious room, we often wander down to the quiet garden and watch the nature there and
have a general natter. Mum always takes me (or us when visiting with wife/grandchildren) to the lounge to say hello to the residents. They are all such good friends. Recently, they had a visit to Greenwich Park which looked fantastic. I can honestly say from two years ago of getting our mother into residential care, I can not believe how happy she is in her 'new' home. She looks so well and eats three square meals per day (in the beautiful, newly renovated dining room). The manager's door is always open and the staff feedback is always good. There is always a listening ear towards your needs/concerns. Always a pleasure to visit and we still have to take the offer up on lunch there some day.

Reply from Holly Englefield, Operations Manager at Nettlestead Care Home

Thank you so much for your kind words and review. It's always lovely to hear such great feedback to share with the team.


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Review from Laura T (Daughter of Resident) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was at Nettlestead and received excellent care, therefore when my mum needed additional support and care Nettlestead was the first and only place I contacted. The care my mum receives is outstanding. The staff are amazing and they really care about the residents. The home is clean and my mum's
room is lovely and overlooks a large, well cared for garden. The food is prepared and cooked on the premises and is of a high standard. There are regular activities for the residents to take part in, including regular singers and armchair yoga. When we visit we are always made to feel very welcome. I know my mum is well cared for and receives the attention and care she needs. I highly recommend Nettlestead Care home.

Reply from Nicola Neeson, Manager at Nettlestead Care Home

Thank your for your kind words and feedback. It’s always a pleasure when we welcome back family members.


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Review from Debbie R (Daughter of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased to be recommended Nettlestead Care Home. From the moment we walked through the door to view the home we felt that this was the right home for our mum. The staff were so friendly, formative and helpful.
She has a nice room overlooking the beautiful garden.
Our mum has been in
the home for nearly a year now and she has settled in really well. The staff are so caring and kind and you are always made to feel welcome when you visit. It is such a relief to know that our mum has 24-hour care. There are plenty of activities for the residents to do and Mum especially enjoys the singer, who comes along and sings some of her favourite songs.
Our mum recently had her birthday and I think it was a nice touch that the cook made her a beautiful birthday cake, it was delicious. We are very pleased that we chose Nettlestead Care Home for our Mum.

Reply from Nicola Neeson, Registered Manager at Nettlestead Care Home

Hi Debbie. Thank you very much for your kind words. It is always a pleasure to receive feedback from families, no matter how long their loved one has been with us. Thank you.


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Review from Richard R (Son of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Nettlestead for over a year now, and I have always found all the staff very friendly, caring and professional. The home is well maintained, very clean, and has a lovely garden and lots of activities for the residents. The food is always freshly cooked and of high quality. The care
staff are always able to update me regarding how my mum has been since my last visit.
I couldn't recommend Nettlestead highly enough.

Reply from Nicola Neeson, Registered manager at Nettlestead Care Home

Thank you for your kind review. It’s always a nice welcome to receive feedback from families of long-term residents.


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Review from Julia L (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Leaving your mum is difficult, especially when she is not well and 93. The staff at Nettlestead have been amazing. Not just taking care of my mum but so kind to me. They have got to know Mum quickly and are always available to answer my questions. Thank you all.

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Review from Lucy P (Daughter-in-law of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nettlestead Care Home is a lovely care home, beautifully clean with a lovely garden. There is a wide range of activities for residents and it's small enough to feel like a home community. The staff are friendly and go above and beyond to help new redirected settle.

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Review from John G (Son of Resident) published on 25 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Nettlestead Care Home for nearly 3 years now. She's very happy there. The quality of love and care she gets from the staff is extraordinary. I couldn't be more impressed. They easily deserve their 5 star rating as far as I'm concerned.

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Review from Jo B (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t fault Nettlestead. The carers and management are what make it so great. Kind, caring, respectful and professional always.
Mum has been at Nettlestead for 7 years and has always been looked after beautifully despite challenges with mum’s condition.
The staff are Mum's extended family now.
I can’t praise Nettlestead highly enough.
Thank you!

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Nettlestead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Nettlestead Care Home is calculated as follows: ( (153 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 173 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nettlestead Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

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Lily Keegan

Job Title: Registered Manager

Joined: 2018

Lily has been a dedicated member of the Nightingales team since 2018, progressing through her career to become a Registered Manager.
Known for her compassionate leadership, Lily places the well-being of residents at the heart of everything she does.
She has successfully completed her Level 2 and Level 3 qualifications in Health and Social Care and is currently advancing her expertise by pursuing a Level 5 qualification.


Frequently Asked Questions about Nettlestead Care Home

What types of Care is Nettlestead Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Nettlestead Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Nettlestead Care Home have?

There are 20 Single Rooms.

What are the Facilities & Services at Nettlestead Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Nettlestead Care Home to the centre of Bromley?

0.8 mile(s) as the crow flies, distance by road may be significantly further.