Norbury Hall Residential Care Home

Norbury Hall Park, 55 Craignish Avenue, Norbury, London SW16 4RW
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8.7 63 Reviews
  • Norbury Hall Residential Care Home, London
Norbury Hall Residential Care Home offers peace and tranquillity in a friendly, supportive and compassionate atmosphere.

The Grade II listed building is set in beautiful gardens and parkland and was once home to the Mayor of Croydon in 1887.

The home offers short and long-term care in single or shared rooms all which have views of the surrounding grounds and many feature en-suite facilities.

Norbury Hall provides care for older people, those who have mental health problems and people living with dementia.

They have a team of skilled and professional staff who pride themselves on delivering the highest standards of care.

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Care Provided by Norbury Hall Residential Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 81 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Multiple Sclerosis
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • V K Dhir
  • Person in charge
  • Abein Rajan (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013

Funding & Fees Guide for Norbury Hall Residential Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £1,200
    • Self-Funded Residential Dementia Care £900 – £1,700

  • Fees may vary according to the 1:1 support hours included in the care plan.
  • (these prices are only a guideline, please contact Norbury Hall Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Norbury Hall Residential Care Home Reviews (63)

Total of 63, showing 1-20
8.7

Norbury Hall Residential Care Home has a Review Score of 8.7 (8.705) out of 10, based on 8 reviews in the last 2 years. Over all time Norbury Hall Residential Care Home has 63 reviews.

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Review from A M (Sister of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and brother-in-law were admitted to the care of Norbury Hall in August and October of 2022. Both has previously in hospital and had developed dementia. From the very beginning, they were treated with care and compassion by the staff. I visited them once a week until they passed away in April
and November 2024. They were treated with dignity and any issues raised were resolved quickly by management. I was always treated very well and kept informed of any falls or illness.

Reply from Abein Rajan, Manager at Norbury Hall Residential Care Home

Many thanks for sharing your experience. We really appreciate your feedback and will continue to improve our service standards.


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Review from Rendel H (Son-in-law of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mother-in-law didn't have too much time to enjoy Norbury Hall, moving in at the end of December 2023 and dying six weeks later. However, in the time she was there my wife and I were really impressed with the care she received. The building is very clean and well maintained to standards that
would not be out of place in the country house hotel it rather resembles, and my mother-in-law (who had high standards in such matters) was very happy with the quality of the food. The staff seem exceptional, every staff member appeared to be genuinely caring and concerned for those in their charge and the communication from them about every stage and aspect of her care was excellent. All in all we are very pleased that she lived her last days in such a pleasant and caring environment and would like to thank all staff for making her last days as easy as possible.

Reply from Abein Rajan, Manager at Norbury Hall Residential Care Home

Many thanks for sharing your experience. We really appreciate your feedback and will continue to improve our service standards.


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Review from Patricia H (Wife of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very good. Very patient with the residents. I am quite happy leaving my husband in their care. He has improved in his ability to do things for himself since being here.

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Review from Mustafa C (Brother of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is good but the place could do with a modern look. Some rooms are dark and not airy.
Need to have carpets in rooms or better flooring. The food needs to improve i.e. Some fruit.

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Review from Bridget L (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here at Norbury Hall for 19 months. From the very beginning, the staff have been lovely. So kind and caring to us as a family, especially for my mum. The staff have always welcomed us. We have never had any cause for concern for the care my dad has received and are so happy and pleased
he is in this care home.

Reply from Hima George, Manager at Norbury Hall Residential Care Home

We really appreciate your feed back and will continue to improve our service standards.


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Review from K J (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff, deal with my mum pleasantly and professionally.

Reply from Abein Rajan, Manager at Norbury Hall Residential Care Home

Thank you for your feed back. We shall continue to deliver the best quality life for our residents.


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Review from Z D (Husband of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am absolutely so grateful for the care and hard work the staff put into looking after my wife.

Reply from Vijay Dhir, Manager at Norbury Hall Residential Care Home

Thank you very much for your feed back. We shall continue to improve our service to deliver the best possible outcome for our service users.


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Review from Indrany M (Sister of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Norbury Hall are very caring and pleasant. My sister who stays here is well looked after. The place looks reasonably clean. When we ask them to do anything towards my sister they promptly do. I feel very comfortable to leave my sister here in this care home without any worries. I will recommend
this care home to anyone who needs it.

Reply from Hima George, Director Of Operations at Norbury Hall Residential Care Home

Dear Indrany, we are really grateful and appreciate you taking the time to share your rating with us. If there is anything we can do to improve our current service please feel free to contact our team. We hope to see you soon.


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Review from P A (Friend of Resident) published on 4 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dear friend and neighbour was put into Norbury Hall last Wednesday for respite to be assessed. I helped her daughter settle her in and visited the next day. I didn't see any activities that were suppose to happen, and my friend was very stressed. Saturday I visited, she had a wrist injury which occurred
when she was grabbed by a member of night staff, also there was an environment notice on the door saying the kitchen and storage area had a cockroach infestation. Had to get my friend removed.

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Review from J S (Daughter of Resident) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Mother was sent here by Social Services on Wednesday 21st September. I'm afraid the home is very poor in all areas. My Mother although only supposed to be going for respite for Social Services to do an assessment was totally distressed by the whole situation. No quality of care was given to her.
A nurse had to be called as she suffered a severe tear to her arm. My Mother is nearly 96 years old, her skin is very frail and thin. A normal plaster was put onto the abrasion, which caused my Mum much pain a few days later when once home had to be removed by her normal Nurse. My sister and I decided to remove my Mother on Saturday 24th September. This is due to Norbury Hall being infested with Cockroaches. They had their Kitchen shut down on the Friday. The home made no attempt to inform any member of the family of this. My Mother went without hot food on Friday. There is an immense risk to health due to the evidence of an active cockroach infestation in kitchen and fast food areas. I worry for the residents.

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Review from Barbara M (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Because of Covid, we had no choice when Mum, then aged 96, needed residential care. We could not have picked a better home than Norbury Hall. Mum thrived once she had settled in. There was so much going on at the home and she did things she hadn't been able to do for years. Besides the activities in
the home there were outings, trips into Croydon and pub lunches. The staff have a difficult job but they were all amazing and we were welcomed with a tray of tea and biscuits. Her sudden death was unexpected and the deputy manager was in touch throughout the day and showed such understanding and kindness which we will never forget.

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Review from Abdulwadud H (Friend of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love how the staff are well caring for their patients. They are both very emotionally involved In their works. This is a job where I would love to work with people that are very caring and are motivated

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Review from N M (Daughter of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are so good with mum and she has settled in really well. The team are very supportive.

Reply from Abein Rajan, Manager at Norbury Hall Residential Care Home

Thank you for your review. We will continue to provide meaningful care and support for your loved ones.


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Review from R B (Son of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the staff and management have been kind and responsive to my mother's needs. Have been kind and upstanding to my fears and anxiety of this most unimaginable reality of your parent or parents getting to this stage in life. But I sleep a little easier at night thinking she might be safe.

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Review from Sharon L (Daughter of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My dad was in the care home for two years and they knew nothing about him, his life or even why he was in the care home.
He passed in July and four days before his passing they called me to inform me he was at end of life and had we arranged the funeral as he would need to be collected within one hour
of his passing. This happened three times before my father passed. They have no consideration for how the family felt and the staff have no compassion.
I have made a complaint and the management responded asking me to contact social services regarding his care that was given, they are supposed to look after him but they have passed the onus to social services.
The staff and management have no compassion and are very uncaring. I would not recommend this care home if you want your loved ones to be cared for appropriately.

Reply from Vijay Dhir, Manager at Norbury Hall Residential Care Home

Thank you for your review of our service.
As a team, we believe that we have done our best with limited family involvement. Our service user was a part of our family and was very much loved by everyone.
We have a very comprehensive admissions policy which needs input from all stakeholders including family and social services. I am sure we would have been able to resolve any concerns if you had attended review meetings arranged by the local authority, where your presence was not persistent.
The challenge of Covid-19 didn't help last year as the annual reviews were suspended in 2020 along with visiting restrictions. Part of our policy on complaints is that if the complainant is not satisfied with our response then we recommend that the complaint should be escalated to the local authority who has the domination to investigate the complaint independently. As a dedicated staff team, we are taking this experience and feedback as lessons learnt to improve our service standards.


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Review from T C (Wife of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are very friendly. They have treated my husband with care and dignity, they have shown concern to any arising situation. The staff and management are very cooperative with me and my family and would like to pay a very big thank you for the care and support you have given to me and my
husband.

Reply from Abein Rajan, Manager at Norbury Hall Residential Care Home

Thank you very much for your response. We will continue to improve our service.


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Review from Tracey W (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Norbury Hall for 4 months and the staff are wonderful to him. He has lost the use of his legs and the staff are providing 1 to 1 care. We visit weekly and the staff are always friendly and polite. Nothing is too much trouble.

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Review from Marcia B (Daughter of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and you can see that they care about the residents. They aim to cater to all needs with activities and I know my mother is in safe hands and cared for. There is an air of transparency and you can ask questions and get answers. We are so pleased we found Norbury Hall.

Reply from Abein Rajan, Manager at Norbury Hall Residential Care Home

Thank you for your kind words. Your review will indeed help our team to improve further.


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Review from Jim E (Son of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful. Very nice to see my mother.

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Review from Karen E (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been here for 4 months and this is my first time visiting due to COVID. I was very impressed with Norbury Hall. The way they looked after my father and they are very kind to everyone.

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Current Review Score: 8.7 (8.705)

Overview of Review Score

The Review Score of 8.7 (8.705) out of 10 for Norbury Hall Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.411 for Norbury Hall Residential Care Home is calculated as follows: ( (45 Excellents x 5) + (44 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 95 Ratings = 4.411

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.294 Points relating to the number of positive Reviews for Norbury Hall Residential Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2. 8 Positive Reviews ÷ 16.2 = 0.494

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Norbury Hall Residential Care Home

What types of Care is Norbury Hall Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Norbury Hall Residential Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Norbury Hall Residential Care Home have?

There are 75 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Norbury Hall Residential Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Norbury Hall Residential Care Home to the centre of London?

6.8 mile(s) as the crow flies, distance by road may be significantly further.