Northbourne Court

Harland Avenue, Sidcup DA15 7NU
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9.4 82 Reviews
  • Northbourne Court, Sidcup
Northbourne Court care home, located in the busy shopping area of Sidcup in the London area, is a care facility providing residential care for older people living with dementia.

Northbourne provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide 24-hour specialist person-centred care.

Each suite has its own lounge and dining area overlooking the internal gardens or grounds. All of the bedrooms have en-suite facilities and each suite has its own colour scheme.

At the heart of Northbourne Court is its Philosophy of Care, The Eden alternative, where social interaction and engagement are encouraged and boredom is eradicated by addressing the three plagues of loneliness, helplessness and boredom within the home.

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Care Provided by Northbourne Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paula Igwe-Chinwo (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (120)
    • Single Rooms with ensuite Wet Room (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Northbourne Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,549
    • Self-Funded Residential Dementia Care from £1,549
    • RESPITE Self-Funded Residential Care from £1,704
    • RESPITE Self-Funded Residential Dementia Care from £1,704

  • The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top up fees are considered.
  • (these prices are only a guideline, please contact Northbourne Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Northbourne Court Reviews (82)

Total of 82, showing 1-20
9.4

Northbourne Court has a Review Score of 9.4 (9.364) out of 10, based on 37 reviews in the last 2 years. Over all time Northbourne Court has 82 reviews.

Overall Experience

  • 50
  • 26
  • 2
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Date Published

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Review from T E (Daughter of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is receiving the best care possible. The carers are kind and caring and it makes me at peace knowing how well she has been cared for.

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Review from D W (Daughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have nothing but 100% praise for the care attention and most importantly the love given to my Dad.
The carers certainly are care personified and the residents are encouraged to join in all the activities of which there are many. This obviously helps with their physical and mental health.
I am very
pleased with the choice of this care home after a very hard decision we all have to make.
Well done Northbourne Court.

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Review from J G (Daughter of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Let's focus. Northbourne Court's manager has achieved and will continue to achieve wonders with Northbourne Court under her top qualifications, experience and expertise;
1) Complete revision and improvement on all aspects of the home. Marvellous!
2) Her and the lovely staff there for any concerns.
*NB* Blame computerisation and inflated accessibility of social media for creating a grossly impatient and uncourageous general public: enabling and encouraging people to unfairly discredit/criticise those they cannot personally face in a (probably personally unhappy) guise, posed selfishly and angrily towards unsuspecting targets.
3) To have fully-trained 24/7 care for a relative or friend afflicted by any type of Dementia is wholly testing, it takes true dedication - what would we do without it?
4) Carers are special people.
5) Thank goodness for Avante Care's 'Eden Alternative' approach across their homes.
6) So valued.
Northbourne Court has the 'Eden' Platinum Award! 5 Stars, totally!

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Review from V G (Niece of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff in my uncle's suite know him well, treat him with respect and you can see they care for him. They are always polite and make me feel welcome. We like that we can take him to the communal area by the lifts where it is peaceful and he can play the piano if he wants to. Due to not having
teeth, he has to have pureed food which he isn't keen on but will eat when he is hungry.

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Review from L B (Daughter of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad moved in just over two months ago and has settled in well. We have had a few teething problems which is to be expected, largely communication and expectations from us and staff. However, when raised they have been dealt with quickly. It is such a hard decision to make but I feel we have been well
supported and reassured that Dad is being looked after.

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Review from Helen C (Daughter of Resident) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mum receives at Northbourne Court. I can only thank them for bringing life back as it has always been for my mother before my father passed away. My mum lost the purpose of living but making a decision to move her to Northbourne is my best decision. The quality is
great, food and the wonderful care staff who are so nice and professional. I think the management is doing a great job. Seeing my mum on social media celebrating her birthday was my highlight as I couldn't be there.

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Review from Yvonn M (Daughter of Resident) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Big thumbs up to the amazing team at Northbourne Court. It is always refreshing when I visit my Mum. They have made it her home, very person-centred. I give them five stars. Great management and staff. The new chef is amazing.
Great work and thank you for doing such an amazing job for mum.

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Review from John F (Husband of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to place on record the care given to my wife during a very difficult time on Monday the 13th of May. The previous Friday, she started to lean very badly to the left, it was recommended that we should attend the local hospital unfortunately due to her extreme level of agitation, I felt this
might be a mistake raising her anxiety levels to a non-manageable degree. The doctor agreed and recommended we try pain relief. The weekend went well, my wife was upright again, up until Monday afternoon when things went badly downhill. She was much worse and resisted any help from me, the two care staff at the time were regulars as my wife has got to know these staff members, she needed assistance walking and nobody else would do. In conclusion, my wife then had to go to hospital but with her level of agitation they could not send in the ambulance with one crew member so another ambulance had to be called. Thank you so much to the carers, now all is well.

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Review from V B (Granddaughter of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is content, happy and well cared for at Northbourne Court. He was there for respite care a couple of years ago and is there currently, pending becoming a permanent resident. As a family, we are very pleased to see he is clean, his clothes are fresh each day, he is supported and helped to
shave and shower - which he would never have asked for if he wasn’t completely comfortable. He is allowed to do his own thing if he wants his own space, as well as be involved in the array of wonderful activities that are provided. His social worker remarked on a visit that the care home was outstanding and wonderful and that they don’t have anything this good on the borough she works for (Grandad is not from Bexley). The staff listen to his wonderful stories about his life and remember him and his family. Everyone is helpful and friendly. It is clean and tidy and secure for residents with dementia which was important to us. It is perfect for my grandad.

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Review from R M (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My praise goes to the management and the staff of Nothbourne Court for being the best place for my Mother. The activities, food, and service are 5 stars. Thank you for all you do, my Mum's health has improved significantly, she is so active at the home. I have no concerns as my Mum feels safe living
at Northbourne Court.

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Review from E B (Grandson of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I will recommend Northbourne Court any day as I have seen my Grandmother transform. The staff have cared very well for her, her appearance when I visit is so amazing. She is always in one activity or goes out for an activity. The home has done well, and the staff are so caring, very professional, and
polite. The management team is very great, and every issue I took to the lovely manager was always addressed. Well done to the lovely team at Northbourne Court. 5 stars from me.

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Review from P N (Son-in-law of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been a resident at Northbourne Court for a while.
I cannot speak highly enough of the care she receives.
She is contented and well cared for by all of the staff.
When we visit the home is always clean and smells fresh.
We have always found the staff to be both attentive and
helpful.

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Review from Elain J (Friend of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the home very recently and what I saw was very impressive. My friend was well taken care of by the staff members who were nothing but nice and very approachable attending to all my friend's needs promptly. I saw a very comfortable environment and interesting activities at the piazza within
the short moment I spent with my friend. Overall, I love the home.

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Review from Michael O (Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came to the care home, I was a 7-stone man unable to walk without the aid of a Zimmer frame. Due to the brilliant care from all the staff members and the brilliant range of quality food, I am now a 12, sixty-something, fully fit man. Activity members would knock on my door, wait for me to waddle
up to the pizza, get me seated and when the muscle started, get me up to dance, Zimmer and all. A brilliant 90-minute of daily entertainment. It made me realise that these people were not just carers. They really cared.

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Review from Helen S (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting mum into a care home 18 months ago was the scariest thing I have ever had to do due to the stigma attached to a lot of care homes. I have to say that Northbourne Court has been the best thing I could have done for Mum, she is now living a much better life than I could have imagined, she takes
part in the many activities the home do, all the staff are so caring and attentive. It feels more like a luxury hotel than a care home, you can tell the staff know they are working in the resident's home and really do their best to make them feel like they are at home. My mum has Alzheimer’s and 18 months ago was so anxious being in her own home and I thought I had lost the ‘mum’ I know and love but now thanks to the brilliant care and support of the staff. Mum is now thriving.

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Review from Mario V (Brother-in-law of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and my brother-in-law is doing well. Visited him twice now and he looks very well. The manager is very lovely and will take time to talk to us. My wife and I visited and she was very polite. I love the home and the staff are nice. I am very grateful for their care and looking
after him so well. The food is good and the activity on social media is always good.

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Review from Elaine J (Granddaughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

There are some good staff here but also bad. I actually wonder why people that are uncaring want to work in an industry where it is all about caring for people. I am so sad that my Nan's life ended here. She deserved better care and attention. Luckily she had a loving family. Some residents don't have
any family and are all alone. Please do your research before picking a care home. There are many review sites. Look at as many review sites as you can before you make a decision. We will all be old one day. Things really need to change in the care industry.

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Review from Pamela R (Daughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers in this home are outstanding. They are so positive and caring, I have never had a bad experience to report. My mum loves all of them. Mum has improved so much since coming to Northbourne Court that I wouldn't consider moving to anywhere else.
Thank you to all of the staff.

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Review from Paul B (Son of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been at Northbourne Court, I have found her care exceptional. The staff are always caring, polite and friendly. The activities are very and very frequent. The summer fair was an amazing event, so inclusive, with great food, great entertainment, and so much fun for everyone.

Reply from Paula Igwe-Chinwo, Care Manager at Northbourne Court

Hi Paul, thank you for reviewing us. We welcome your comment, as it helps us to do better. Staff at Northbourne Court continues to provide the best care possible.
Thank you.


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Review from L S (Great-granddaughter of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Would not recommend it. They do not help feed, wash or care. They let them walk around naked while the workers are on their phones in the same room. There’s a lack of everything there if I could show photos I would. The food I wouldn’t even serve to my dog. It’s horrific.

Reply from Paula Igwe-Chinwo, Home Manager at Northbourne Court

We appreciate your feedback. While we continuously strive to enhance our service, we must respectfully disagree with certain comments regarding the level of care provided to the resident and the events in question. As an ongoing investigation is underway, it would be imprudent for us to provide additional comments at this time, pending the outcome of the investigation.


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Current Review Score: 9.4 (9.364)

Overview of Review Score

The Review Score of 9.4 (9.364) out of 10 for Northbourne Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.364 for Northbourne Court is calculated as follows: ( (291 Excellents x 5) + (84 Goods x 4) + (20 Satisfactorys x 3) + (4 Poors x 2) + (35 Very Poors x 1) ) ÷ 434 Ratings = 4.364

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Northbourne Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Northbourne Court

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Meet the Team (1)

Paula

Paula Igwe-Chinwo

Job Title: Home Manager Northbourne Court

Joined: 2021

Paula Igwe-Chinwo, the Registered Manager of Northbourne Court, has worked in care for over 13 years, working with mental health, learning disability, autism, physical disability, stroke, dementia and nursing care. She has worked in residential care homes, nursing homes, stroke units a drug and alcohol rehabilitation centre, supported living, domiciliary care and a day centre.


Her qualifications are:


LLM, Masters in Law
LLB Law
Level 5 Diploma in Leadership and Management for Health and Social Care
Level 4 Diploma in Adult Care and Management


Paula is most proud of achieving her registration as a CQC Registered Manager; she believes the morale of care staff is paramount to achieving a quality service that will enhance the wellbeing of the person(s) being cared for. She has a particular interest in bringing active life into the environment of those living in care homes to ensure they have a fulfilling time whilst living in care.


Frequently Asked Questions about Northbourne Court

What types of Care is Northbourne Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Northbourne Court provide?

Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Northbourne Court have?

There are 120 Single Rooms.

What are the Facilities & Services at Northbourne Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Northbourne Court to the centre of Sidcup?

0.6 mile(s) as the crow flies, distance by road may be significantly further.