Northbourne Court

Harland Avenue, Sidcup DA15 7NU
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9.4 82 Reviews
  • Northbourne Court, Sidcup
Northbourne Court care home, located in the busy shopping area of Sidcup in the London area, is a care facility providing residential care for older people living with dementia.

Northbourne provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide 24-hour specialist person-centred care.

Each suite has its own lounge and dining area overlooking the internal gardens or grounds. All of the bedrooms have en-suite facilities and each suite has its own colour scheme.

At the heart of Northbourne Court is its Philosophy of Care, The Eden alternative, where social interaction and engagement are encouraged and boredom is eradicated by addressing the three plagues of loneliness, helplessness and boredom within the home.

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Care Provided by Northbourne Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paula Igwe-Chinwo (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (120)
    • Single Rooms with ensuite Wet Room (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Northbourne Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,549
    • Self-Funded Residential Dementia Care from £1,549
    • RESPITE Self-Funded Residential Care from £1,704
    • RESPITE Self-Funded Residential Dementia Care from £1,704

  • The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top up fees are considered.
  • (these prices are only a guideline, please contact Northbourne Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Northbourne Court Reviews (82)

Total of 82, showing 21-40
9.4

Northbourne Court has a Review Score of 9.4 (9.364) out of 10, based on 37 reviews in the last 2 years. Over all time Northbourne Court has 82 reviews.

Overall Experience

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  • 26
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Date Published

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Review from D L (Friend of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Residents are treated horribly! Leaving them unattended for long periods of time, no hygiene given to the patients and they are forced to eat food that they don’t want. Staff don’t care about residents.

Reply from Paula Igwe-Chinwo, Home Manager at Northbourne Court

We appreciate your feedback. While we continuously strive to enhance our service, we must respectfully disagree with certain comments regarding the level of care provided to the resident and the events in question. As an ongoing investigation is underway, it would be imprudent for us to provide additional comments at this time, pending the outcome of the investigation.


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Review from M B (Daughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Northbourne Court for over seven years. During that time I have found the staff to be very warm and caring and they have taken time to respond to my mother's needs. In my experience the standard of cleanliness and maintenance has been good and, on the whole, my mother
has enjoyed her meals. During the last few months, my mother's needs have become more complex and staff have provided excellent care and kept me informed.

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Review from D C (Sister of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As usual Northbourne Court was very well kept and all the residents seem happy. The entertainment team do very well and all the facilities are very good. The only complaint we heard at any time was about the catering, especially as the main meals are not very hot when served.

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Review from J P (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for just over a year. Care was excellent initially and I really couldn't fault it. More recently this has slipped. We no longer see the same carers that were very familiar to my family and my mum. The carers that we do see are lovely, but there is not much interaction or consistency.
I'm the main contact for my mum and I'm constantly having to chase for updates and information. Her legs and feet are in a poor state. Earlier in the year she fell and broke her hip and I have had to chase to ensure that there is follow up treatment as she was no longer able to bear any weight independently. Finally we had confirmation that she would be receiving physiotherapy but I haven't seen her walk since, as she is constantly in a wheel chair when out of her room. Lastly, her birthday was completely missed. Whilst it is not a huge issue, we have family overseas that like to see updates and I had to chase for this to happen. It was recognised a week later.

Reply from Paula Igwe-Chinwo, Home Manager at Northbourne Court

I am sorry to read that you have some concerns regarding your mother’s care at Northbourne Court. I would like to meet with you to discuss these concerns and work through the issues you have raised. I will be in contact to arrange a suitable meeting time with you.


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Review from Patricia Y (Wife of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am satisfied with the care my husband receives. I have recently purchased a wheelchair for his use, as there seems to be never enough for the residents who need one. I feel that Avante should be able to provide this facility.

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Review from Jo L (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I had to choose a month, this review relates to all months. I would like to say how happy my mum is at Northbourne Court. There are always loads of activities and she always enjoys taking part in them. The staff are very caring and have a great deal of empathy with the residents, they really
are excellent.

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Review from Lynda B (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When choosing a care home for my mother and after looking at a few, I felt Northbourne Court would best suit her needs due to the size and modern style of the home, along with its facilities and en-suite bedrooms. Mum has been there for 18 months now, and during that time, I have been very happy with
the level of care she receives and how I am contacted immediately should there ever be a problem with regard to her health/needs.

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Review from H C (Daughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Northbourne Court Care Home in my view and experience is one of the most professional care homes within the Bexley Borough.
My mother has been a resident since November 2022 after a series of accidents, and she has improved both physically and mentally.
The staff on Shakespeare and Dickens Suites
are kind and caring; this is the reason why my mother has improved and has settled within the home. She is a self-funder.
If my mother is self-funding for £6000 a month we do expect more.
So overall Northbourne Court Care Home needs to improve the lunchtime and teatime menu and provide soup for all for lunch and tea time, that's why I gave only 2 Stars as the food rating.

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Review from G B (Wife of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very helpful, overall excellent service, most appreciated. Thank you very much.

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Review from Helen D (Daughter of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum passed away peacefully on Saturday 03/06/23 at Northbourne Court.
The team were absolutely wonderful, so professional, caring, kind, understanding and practical.
The care they gave my mum was brilliant. They handled her with great care as she was in such pain when moved.
They liaised with
the nurses regarding palliative care pain relief. They liaised with me and kept me up to date on the rare occasions I wasn't there.
They were extremely good to me and the family that were camped out at Mum's most of the time. One of the ladies arranged for a bed to be brought into mum's room for my brother who stayed overnight with her and was with her when she fell asleep. She arranged food for all of us. The deputies popped in to check on Mum and us. The senior care leads were fantastic, thank you, all and more. The carers are stars, all of them. Thank you to the manager and your excellent team.

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Review from Eva L (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's care at Northbourne Court Care Home has been wonderful. The activities provided have been great, sing-a-longs, dancing, exercises and a visit to Greenwich. All the staff are friendly and helpful and my mum has had a great time here. We have always felt welcomed and the organisation of the buildings
is great, although it is big, you soon get to know everybody.

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Review from S G (Friend of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the overall care of my friend in Hardy suite. She is shown care and this shows back in how happy she is. Thank you.

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Review from W M (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Northbourne Court is truly a wonderful place. Today was so lively - Father's day - lots of families eating lunch together, all smiles and happiness. Staff are so amazing. A special shoutout to the activities team - fabulous planning for today. We have found all staff we have encountered to be attentive
and understanding. We are so thankful dad is properly cared for, as obviously it was a huge worry at first, but now can see the genuine kindness staff show the residents. Very happy with it all.

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Review from Ann D (Daughter of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the day of my Mother's funeral, the senior carer came into work on her day off to shower and dress my Father and take him to my Mother's funeral. At the crematorium, the senior carer was assisted by two other senior carers. The three carers were an outstanding advert for Northbourne Court and should
all be recognised for the care and compassion they showed at a very difficult time.

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Review from Christine S (Friend of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to Northbourne Court, and we had a lovely time at their coronation party. Everyone joined in and the carers made sure nobody was left out. The staff at Northbourne Court go above and beyond to make sure everyone feels at home in their care and the atmosphere is more like a family home. In short,
a really nice place to be.

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Review from C J (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My father only entered care on 17/01/2023, it took three and a half weeks for his bedlinen to change, at which point I did it. I have put his picture on his door/a label on his toilet door. He was not changed every day and several times it has been over seven days since he was given a shower. His hearing
aid has been lost. I do not feel the level of care that was promised is happening. The staff are lovely but there are not enough of them, always rushed off their feet. Two carers for fifteen people is not enough.

Reply from SJ Clapson, Director of Care Operations at Northbourne Court

We are sorry to hear you are not satisfied with some of the services provided at Northbourne Court; we do everything we can to ensure we deliver the best care and service to our residents. We take every complaint very seriously and know the Home Manager at Northbourne Court is working with you to resolve the concerns that you’ve raised.


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Review from E Y (Daughter of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I don't live near Dad but each time I do visit unannounced or with family and friends we are delighted to see that Dad is clean, well dressed and the carers are helping with his personal care. This was not always the case prior to his admission.
Thank you!

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Review from H C (Wife of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has server dementia and has been a resident at Northbourne Court since September 2021. The staff of his unit have been extremely supportive, not only to my husband but also to me. They are always welcoming and caring and always do their very best to address his needs, and in doing so, they
have built up a relationship with him. It is a great comfort to me to know that he is safe and comfortable at all times at Northbourne Court.

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Review from J T (Friend of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have experience of Sheltered Schemes and care homes. This is the best I have seen. The fete on Saturday was excellent.

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Review from S M (Wife of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Northbourne Court are polite, caring, committed and friendly. I would certainly recommend this home to others. They provide everything required including laundry, meals and various types of entertainment which you can enjoy or prefer to relax in your choice of surrounding each day. There
is a varied choice of meals. Also many thanks to the maintenance team for all the work they do.

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Current Review Score: 9.4 (9.364)

Overview of Review Score

The Review Score of 9.4 (9.364) out of 10 for Northbourne Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.364 for Northbourne Court is calculated as follows: ( (291 Excellents x 5) + (84 Goods x 4) + (20 Satisfactorys x 3) + (4 Poors x 2) + (35 Very Poors x 1) ) ÷ 434 Ratings = 4.364

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Northbourne Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Paula

Paula Igwe-Chinwo

Job Title: Home Manager Northbourne Court

Joined: 2021

Paula Igwe-Chinwo, the Registered Manager of Northbourne Court, has worked in care for over 13 years, working with mental health, learning disability, autism, physical disability, stroke, dementia and nursing care. She has worked in residential care homes, nursing homes, stroke units a drug and alcohol rehabilitation centre, supported living, domiciliary care and a day centre.


Her qualifications are:


LLM, Masters in Law
LLB Law
Level 5 Diploma in Leadership and Management for Health and Social Care
Level 4 Diploma in Adult Care and Management


Paula is most proud of achieving her registration as a CQC Registered Manager; she believes the morale of care staff is paramount to achieving a quality service that will enhance the wellbeing of the person(s) being cared for. She has a particular interest in bringing active life into the environment of those living in care homes to ensure they have a fulfilling time whilst living in care.