Northbourne Court

Harland Avenue, Sidcup DA15 7NU
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9.4 82 Reviews
  • Northbourne Court, Sidcup
Northbourne Court care home, located in the busy shopping area of Sidcup in the London area, is a care facility providing residential care for older people living with dementia.

Northbourne provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide 24-hour specialist person-centred care.

Each suite has its own lounge and dining area overlooking the internal gardens or grounds. All of the bedrooms have en-suite facilities and each suite has its own colour scheme.

At the heart of Northbourne Court is its Philosophy of Care, The Eden alternative, where social interaction and engagement are encouraged and boredom is eradicated by addressing the three plagues of loneliness, helplessness and boredom within the home.

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Care Provided by Northbourne Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paula Igwe-Chinwo (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (120)
    • Single Rooms with ensuite Wet Room (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Northbourne Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,549
    • Self-Funded Residential Dementia Care from £1,549
    • RESPITE Self-Funded Residential Care from £1,704
    • RESPITE Self-Funded Residential Dementia Care from £1,704

  • The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top up fees are considered.
  • (these prices are only a guideline, please contact Northbourne Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Northbourne Court Reviews (82)

Total of 82, showing 41-60
9.4

Northbourne Court has a Review Score of 9.4 (9.364) out of 10, based on 37 reviews in the last 2 years. Over all time Northbourne Court has 82 reviews.

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Review from M L (Sister of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff. I visit 2 or 3 times a week. My sister seems quite happy. She doesn't think a lof of the food menu, not very hot she said. She loves the entertainment.

Reply from Frances Lake, Customer Support Officer at Northbourne Court

Thank you for your feedback about the lovely staff at Northbourne Court, we will ensure your comments are made known to our carers as it is good for them to know that they are appreciated. It is disappointing to hear the comment about the food and we will look into the cause of this and make adjustments to improve things.


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Review from J W (Partner of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very caring and kind, and nothing was too much trouble for them, especially the lead carers. The Jubilee entertainment was excellent and well organised. Despite being very busy, the staff always had time to chat and respond to my partner's needs. The food was limited in choice and often
lukewarm - needing to be reheated in the microwaves - which was done willingly.

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Review from G P (Wife of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Not very happy with the cleanliness of his room or corridor. Doesn't look as the room has been swept for a few weeks or under the bed. Same crumbs around units and in between them for at least two weeks. Even wiped the tops of units down myself and the cloth was filthy - the floor is dirty in rooms
and under the bed. Corridors need hoovering or sweeping and the room smells.

Reply from Una Court, Registered Home Manager at Northbourne Court

We are very disappointed to hear you were not happy with the condition of your relative’s room and the adjacent corridor on your recent visit. Please let me assure you we do our very best to ensure cleanliness and good hygiene within the home. Our cleaning rotas and systems are being thoroughly looked into in a concerted effort to solve any issues we may find and to ensure that your relative is happy with any arrangements we may make to help in regard to this particular problem.


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Review from Sophia C (Granddaughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no doubt that the dementia care facilities at Northbourne Court are of a very high standard. My experience with the carers has been reassuring and they are all super helpful and friendly which really puts family members at ease. My only complaint is the level of communication that family members
receive, particularly from receptionists who do not know any information about the residents or answers to procedural questions. This issue should be bridged with a liaison officer who has weekly or fortnightly calls with the residents family members to update them on the situation and the resident's health. I have called four times over the past week for an update and the receptionist has failed on all accounts to seek the answer. This is extremely disappointing, frustrating and to be frank she seems unbothered. The poor communication really portrays a bad image and lets Northbourne down. As a family, we currently feel disconnected.

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Review from I D (Son of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided on 'Hardy' from August 20017 until she passed away on 7th January 2020. She had dementia and could be quite a task for the staff, especially at bath times etc. Close relative are distressed when they see the person they love greatly become so different. Your staff cared for her in
such a way that it gave us (her son and daughter) great confidence and reassurance that she was as well and safe as was humanly possible. We can never thank you enough.

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Review from Kathy B (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is a wonderful home for my mother to make her forever home. The only thing I would like to see improved is the security. I see you have a five-star rating. I feel to make it a proper five-star, visitors should sign in and get a badge which will only allow you into the ward that your relative/friend
is resident in. Other care homes use this system.

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Review from D C (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently become a resident at Northbourne Court and I am so impressed with the care she is receiving from the caring, friendly staff. The family joined Mum for Christmas lunch at Northbourne Court, the chef, kitchen staff and every member of the team who organised it did an amazing job.
They created a winter wonderland with a superb lunch and the warmest of welcomes. Northbourne Court is a gem of a care home.

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Review from Mandy H (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here since October 2018. He came in on respite care and stayed permanently. The staff here are caring, respectful and clearly happy in their work. They have built an excellent relationship with both my dad and us as a family. My dad is now receiving end of life care and we could not
have asked for more for them with regards to Dad's care and their compassion towards us. Management, carers, cleaners and all staff are wonderful.

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Review from Evelyn P (Wife of Resident) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my husband quite often, most times accompanied by one of our children and the care home is always welcoming. The staff are very pleasant and kind and my husband is very well cared for.
I'm confident he is safe and well looked after.

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Review from P W (Wife of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Christmas meal on the first of December was really good and so was the service. All the staff are very friendly and I feel my husband is being well cared for. He enjoys the various activities.

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Review from Chris L (Daughter of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Today we had a Mother's day lunch. First time since mum has been here (Jan 2014) It was very nice, room/tables laid out very well. Menu and drinks very good. Excellent idea for residents who are unable to go out.
Services since the housekeeper/service managers arrival have much improved. Today was
a good example of initiatives she has included.

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Review from Dawn W (Daughter of Resident) published on 27 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of this care home for 5 1/2 years. I think that says it all but would like to say a thank you to all staff that looked after my mum. Unfortunately, I lost my mum in March after a long and hard battle with dementia.

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Review from Lee L (Son of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident for 2 years at Northbourne Court at Sidcup within a dementia ward. During his stay, he has been supported and cared for to a very high standard.
As a family, we are consulted and informed of any events and changes in regards to my father and we all feel reassured that
he is in good hands. The staff within the Chaucer ward are very kind, professional and incredibly;ly compassionate.

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Review from Andrew H (Son of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant staff always helpful, always someone to talk to. Everywhere is always clean and tidy. Mum seems really at ease here and relaxed.
Very happy with everything.
Great communication if anything is required for her.

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Review from Michael O (Son of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.
If mum could be encouraged to take part in activities it would help to keep her mind active.

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Review from Catherine S (Daughter of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Northbourne Court a very caring and helpful care home. My mum is so contented and feels at home and very safe. My brother and sister and me are very happy. Mum being 92 absolutely loves living there.

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Review from Raymond D (Son of Resident) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A celebration of Mother's Day - Sunday 31st March 2019. My wife, brother and I had a wonderful day yesterday to celebrate Mother's Day in the Piazza, Northbourne Court Sidcup. They had laid out the tables beautifully. The entertainer provided brilliant music before lunch for all the residents and some
even got up and danced. The food was excellent. In all, we had a good time thanks to the hotel services manager, the activity coordinators, and the cafe bar assistant. Also the receptionist, who was on duty - what a wonderful team!

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Review from June W (Friend of Resident) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Northbourne Court organised a lunch to celebrate Mother's Day. I ate with my friend, a most enjoyable meal. The dining area looked pretty with pink napkins, each table was decorated with beautiful little teacups and saucer containing fresh flowers. The meal included wine and liqueurs. It was such a
lovely idea to eat together on this special day. Once again, Northbourne has shown what a thoughtful and caring place this is. I congratulate the staff for producing an excellent meal.

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Review from B B (Daughter of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum did not settle on arrival and was very agitated. The staff were very good and settled her, after telling us to wait in the Piazza. She is now happy here and eating and drinking well and joining in with activities.

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Review from R B (Daughter of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home laid on a Mothering Sunday lunch. The food and service were excellent. There was a very nice atmosphere. The tables were nicely decorated. It was good to spend the time with Mum. Thanks to everyone who was involved with the lunch.

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Current Review Score: 9.4 (9.364)

Overview of Review Score

The Review Score of 9.4 (9.364) out of 10 for Northbourne Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.364 for Northbourne Court is calculated as follows: ( (291 Excellents x 5) + (84 Goods x 4) + (20 Satisfactorys x 3) + (4 Poors x 2) + (35 Very Poors x 1) ) ÷ 434 Ratings = 4.364

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Northbourne Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Paula

Paula Igwe-Chinwo

Job Title: Home Manager Northbourne Court

Joined: 2021

Paula Igwe-Chinwo, the Registered Manager of Northbourne Court, has worked in care for over 13 years, working with mental health, learning disability, autism, physical disability, stroke, dementia and nursing care. She has worked in residential care homes, nursing homes, stroke units a drug and alcohol rehabilitation centre, supported living, domiciliary care and a day centre.


Her qualifications are:


LLM, Masters in Law
LLB Law
Level 5 Diploma in Leadership and Management for Health and Social Care
Level 4 Diploma in Adult Care and Management


Paula is most proud of achieving her registration as a CQC Registered Manager; she believes the morale of care staff is paramount to achieving a quality service that will enhance the wellbeing of the person(s) being cared for. She has a particular interest in bringing active life into the environment of those living in care homes to ensure they have a fulfilling time whilst living in care.